I was gifted a hoodie but it was completely the wrong size. Contacted Ruby who was so helpful. She guided me through the return process and had a replacement express delivered to me. Customer service... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Always amazing quality. Queries are responded to so quickly and efficiently. Ruby is a pleasure to deal with and always goes above and beyond to get everything sorted.
⭐⭐⭐⭐⭐ I’m absolutely delighted with my Ultimate Zippy and Track Pants from Bound Apparel. The quality is fantastic — the material feels really premium, they’re beautifully made and they fit so... Zobacz więcej
I had a really positive experience dealing with Ruby. I had a query about a halter neck top, and she was so helpful from start to finish. She answered all my questions, kept me updated, and made every... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Bound was created to fulfil the need for leggings that are 'not just for the gym'. Our products are fashion and comfort-focused but are perfect for working out. Created in 2020 by a team of two, it has grown into a familiar favourite in many wardrobes around Ireland & the UK.
Dane kontaktowe
5 Brayford Square, E1 0SG, London, Zjednoczone Królestwo
- hello@boundonlineapparel.com
- boundonlineapparel.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 16% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I had to reach out to the Customer Care…
I had to reach out to the Customer Care team today. The Manager, Ruby, was really attentive and understanding and dealt with my query quickly and efficiently. Thoroughly recommend!
Customer Service is 5 Star
The customer service is excellent, Ruby was brilliant and resolved my issue really fast and was very friendly. (Especially as the issue was technically my own fault!) The ordering process is seamless. Huge thanks to Ruby. This is the 2nd time I've ordered from Bound Apparel and I would recommend them without hesitation.
The tracksuit is unreal!
The tracksuit is unreal!! I’ve long legs and the length is fantastic! Super soft
I made a mistake with my order so I…
I made a mistake with my order so I contacted customer service and I was so lucky to speak to Ruby who was so helpful.
I will definitely order from them again.
Thanks again Ruby
Return
Needed to return an item and got in contact with Ruby from Bound Apparel who was extremely helpful with my issue. She was very efficient and dealt with my query immediately.
As usual a very helpful and efficient company.
Best Customer Service 💛
I had a small issue with my order, and Ruby from Bound Apparel went above and beyond to help me. She replied so quickly and handled everything with such kindness and understanding. I ended up genuinely amazed by how well everything was handled. Ruby was so thoughtful and truly cared about getting things sorted, you just don’t see that level of kindness often anymore. This was literally the best customer service I’ve ever experienced.
I’m honestly so impressed with both Ruby and Bound Apparel, and I’ll definitely be shopping here again !! 💛
A1 Customer Service 👌
I had a problem with a pair of leggings that I recently purchased, so made contact. Ruby was on hand the very same day & resolved my problem rapid fast & very efficiently!! Fantastic customer service from Bound Apparel!!!
Loved Everything!
I absolutely love everything I got from Bound. Sizes were all perfect, quality was great and I love the shorts maybe even more than my Lululemon align which were my absolute faves prior to ordering the bound 6” shorts. They don’t rise up and even though there is no front seam it doesn’t give the “Barbie crxtch” look which I just can’t stand. I also got three different tops in my order. All of them great, flattering and true to size. The delivery was insanely fast as well. I made the order on a Sunday, the following day was a bank holiday Monday and I received my package the Tuesday morning! Really like supporting an Irish brand also.
Customer Service
I have emailed customer service and have been on to Ruby on many occasions. She has always replied promptly and efficiently and has been ever so helpful in returning one of my items and answering all my other queries, no matter how big or small they may be.
Overall experience
Very quick to reply to emails, queries and concerns. My order came within 3 days, very fast postage. Quality of clothing is impeccable, wow, and absolutely love my active wear set :)
Great customer service and quick…
Great customer service and quick responses! Very fast delivery and great quality products! My favourite tracksuit ever
I love the quality and feel to all the…
I love the quality and feel to all the bound products! Got a recent order where some sticthing was undone and Ruby was so pleasant and quick to resolve the issue and send out a new one straight away!
Amazing experience
I had an issue with my order from Bound, but it was sorted straight away! I was dealing with Ruby, and she was absolutely amazing — so friendly, professional, and quick to help. She solved my problem immediately and made the whole experience stress-free. Couldn’t be happier with the customer service — thank you, Ruby and the Bound team!
Leggings and Zippy
I adore my leggings. They are comfortable beyond anything and fit so well.
I also have the grey zippy which is the cosiest hoodie ever! I return to bound all of the time for more clothes.
The Bound apparel team/ customer…
The Bound apparel team/ customer service is next to none. I dealt with a lovely girl named Ruby, she couldn’t possibly have done anymore for me. Between answering any questions I had and then as well as solving a problem I had (my fault not theirs). So helpful and responses were fast. Thanks again Ruby!
Outstanding customer service
In error I purchased the wrong item from Bound Apparel. On receipt of my confirmation, I contacted them and had outstanding service from Ruby within minutes. She gave me return instructions and I sent back my incorrect items. There was a small issue with the refund amount and again I messaged Ruby who replied immediately rectifying the matter. There are lots of companies helpful with errors and returns. No company I have ever dealt with replies so quickly. Outstanding customer service. Thank you Ruby.
Very good quality tracksuits and even…
Very good quality tracksuits and even better customer service, Ruby on the customer care team was extremely helpful!!
Definitely recommend
Space Blue Tank & leggings
Recently ordered the new Space Blue tank and leggings. The design is lovely and had great potential however the fabric feels cheap. The straps on the top keep falling down and the top lacks support. The labels both on the clothes and the tags attached look very cheap considering the cost of the pieces. Really hope they make some improvements as love the styles!
Good always a useful and great buy
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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