I was gifted a hoodie but it was completely the wrong size. Contacted Ruby who was so helpful. She guided me through the return process and had a replacement express delivered to me. Customer service... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Always amazing quality. Queries are responded to so quickly and efficiently. Ruby is a pleasure to deal with and always goes above and beyond to get everything sorted.
⭐⭐⭐⭐⭐ I’m absolutely delighted with my Ultimate Zippy and Track Pants from Bound Apparel. The quality is fantastic — the material feels really premium, they’re beautifully made and they fit so... Zobacz więcej
I had a really positive experience dealing with Ruby. I had a query about a halter neck top, and she was so helpful from start to finish. She answered all my questions, kept me updated, and made every... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Bound was created to fulfil the need for leggings that are 'not just for the gym'. Our products are fashion and comfort-focused but are perfect for working out. Created in 2020 by a team of two, it has grown into a familiar favourite in many wardrobes around Ireland & the UK.
Dane kontaktowe
5 Brayford Square, E1 0SG, London, Zjednoczone Królestwo
- hello@boundonlineapparel.com
- boundonlineapparel.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 16% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
So so comfy
Shop looked amazing, got a zippy and crew jumper and they are so so comfy, good quality material and wash excellent. Girls in shop went way above their call to assist you in any way. Excellent experience. Will purchase more of their clothing. And im over 50 but highly recommend. Real comfy
Quality of tracksuit is amazing and so…
Quality of tracksuit is amazing and so comfortable
Customer service
I spoke to Ruby from bound about a minor issue and she made me feel very seen and worked swiftly to resolve my problem. What a lovely person to receive help from her customer service was amazing.
Incredible
Amazing is the only word to describe this brand. Yes their clothes are incredible but their customer service is next level. I had a small issue with an order and Ruby got back to me so quick and had it sorted In no time , she was so lovely and genuinely went above and beyond for me. This brand is just incredible and this is exactly why I shop here repeatedly. They truly are one of the best brands out there & a brand who really do value their customers.
Clothes are excellent quality
Exceptional Quality All Around
I seriously cannot speak more highly of Bound Apparel. I saw a million girls walking around with Bound bags on my trip to Dublin. I spoke to a local and they said I "MUST go!" And I am a good listener, so I did.
I purchased a track set at the pop-up in Dublin to wear on the plane back home to the US. The girls working there were so friendly and helpful. I discovered an issue before I left, and they were so quick to respond and resolve the problem (even though I had already left the country and made it a bigger hassle for them). Huge shoutout to Ruby! You are exceptional!
As for the hoodie and track pants; they are fabulous. High quality and incredibly comfortable. Perfect for the Chicago winters! I can't wait to see Bound continue to grow and thrive.
Fantastic customer service from Bound…
Fantastic customer service from Bound Apparel!
I recently had an issue with a pair of leggings so I got in touch with the team and Ruby was incredibly helpful from start to finish. She sorted everything out quickly and arranged for a replacement pair to be sent to me without any hassle.
It's so refreshing to deal with a company that genuinely stands behind its products and looks after its customers. Ruby's friendly, professional service made the whole process easy and stress-free.
The quality of the clothing is amazing, and the customer service is even better. I'll definitely be ordering from Bound Apparel again. Highly recommend!
Thank you, Ruby!
Great customer service
I bought the navy zip up in size large but exchanged to Small. There was a understandable mix up with the exchange but was no worries at all as all it was dealt with very quick by Ruby who provided efficient and amazing costumer service. Very comfy and cute hoody so im very happy overall!
so so helpful and kind
so so helpful and kind, Ruby was so quick to help and resolve the issue with the potential of my parcel being lost in transit. She kept me up to date with the process of my order being resent to me. My order was resent to me in efficient timing. I was really happy with the customer service at bound and really appreciate Ruby’s kindness and quick response, resolving the issue with my order. Not only do bound have amazing quality clothing, they have fab customer service. love to all the girlies at bound 💝💝
Customer Service
Bound were so helpful with their customer service. I emailed about an issue I had with a pair of shorts and got a reply off of Ruby within minutes. Customer service was 10/10
10/10 Customer Service
I emailed Bound Apparel around 10/11pm last night and I received an email back within the hour! I was so shocked. I was having difficulty with my tracking and Ruby so kindly helped me figure out what was going on. She was so sweet and understanding and replied to my emails super quick and with such kind words! It was amazing customer service, she actually cared about what you had to say… unlike other companies who just reply with AI these days.
I really appreciate all the help she gave me and I would 100% recommend to purchase from Bound and can’t wait to put in my next order ☺️
I got a zippy from bound apparel &…
I got a zippy from bound apparel & ordered the wrong size 🙈.
There was no need to worry as I got on to customer service & dealt with the most pleasant girl called Ruby ,wow she could not have been more helpful .
Guided me to just do an exchange rather than return it & re order & had it out to me on a matter of days .
Could not recommend Bound Apparel enough , LOVE my zippy( so comfy ) & will be purchasing more asap.
Again THANK YOU Ruby for your kindness 🥰xx.
Ps this girl deserves a raise 😉 .
10/10 customer service
I had an issue with a product, when I emailed the Bound Apparel team Rudy responded to me within a few short hours. She was so helpful & friendly, offering a solution to my problem immediately. This is the best customer service experience I've ever had, Ruby is so good at her job!
Ruby was who helped me and she was so…
Ruby was who helped me and she was so understanding and has brilliant customer service skills. She solved the issue I had instantly without a doubt. Amazing work!
Obsessed with everything bound!
Obsessed with everything bound!! The fit and quality is amazing!!
Customer service is always 10/10 and shipping is so fast!!
Bound Apparel customer service with Ruby
I had the best experience dealing with bound apparel, their customer service was absolutely amazing. I was in contact with Ruby who was a dream to deal with she made my experience so easy and helped me so much. She was such a polite girl and so kind, I couldn’t recommend Bound Apparel more !
Outstanding customer service by Ruby
Outstanding customer service by Ruby, responded to my email so promptly and sorted me out straight away!
Bound apparel are always efficient and…
Bound apparel are always efficient and so understanding when you reach out for help about sizing or inquiries about orders, I have always had a great experience when needing help from the bound girlies, especially Ruby shes so understanding and lovely and she’s always so quick to respond.
Their quality of products is amazing and I highly recommend.
I made an exchange for a tank top with…
I made an exchange for a tank top with Ruby from Bound Apparel and she was so so kind and efficient to deal with. It was honestly such a hassle free experience and my exchange top came super quick! Would defo recommend.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.








