Nothing beats human contact, my first encounter with the Support Team was like being home after a long chaotic trip. They are very patient, helpful and experienced; that takes care of any si... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I love my first experience with BookyAI. I had never published a book on Amazon let alone dream of writing a professional book that I myself loved reading it repeated because of the valuable informati... Zobacz więcej
Reakcja na opinię
I was really excited about using bookyai to start on my book writing but unfortunately it doesn't work with linx mint. But Alexander was wonderful and got me a refund immediately when I talked to hi... Zobacz więcej
Reakcja na opinię
I contacted customer service on 23rd Sep. It took me 3 attempts (3 tickets) and 1 Trust Pilot review before a human being (not AI) kindly helped me out. I managed to generate 1 book. Right after my 1... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The Complete AI Book Publishing Pipeline For Windows & Mac - Publish a Professional Book on Amazon KDP Without Writing a Single Word! One desktop app turns a blank idea into a finished, upload-ready book — in hours, with zero writing experience.
Dane kontaktowe
Stany Zjednoczone
- support@bookyai.net
- bookyai.net
4,3
Doskonała
59 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great product, but non-existent customer service!
"If you ever run into an issue, do not expect to reach a human being. They advertise a 'Live Chat' for support, but it is nothing more than a useless AI bot. I have been locked out of my app for three days now after upgrading to Windows 11 because my activation key stopped working. I have opened two different support tickets—one of which is marked by the Bot as urgent—and I have received absolutely no backup or response on either of them. Don't get me wrong, the product itself is amazing, but the support is completely unacceptable. If I were still within my 30-day guarantee period, I would demand a full refund immediately."
5 października 2026
Opinia niezależna
The BookyAI app looks like it will be a useful tool
I bought the BookyAI tool and overall, I think it’s a good tool. There was some kind of connection issue that happened at one point for some reason. Yet, Laura saw my email and managed to fix it.
I’ve got numerous book projects going on. One of the things that caught my attention was the fast formatting. Of all my books, that is one of the road bumps that slows me down.
In most cases, I am unimpressed with the variety of AI chat bots out there. The BookyAI support Chat Bot is one of the most helpful of any I have seen.
Although, whatever happened with the email comms, one of the key things is getting a verification code by email to log in and get to support. After that, I added the Bookyai emails to my contacts so all emails are received. If you’re just getting BookyAI, I recommend doing that.
I’m still new to the tool, but I’m impressed with the potential I see ahead. Given the hours I’ve spent writing books and formatting them, the cost I paid for BookyAI is worth the purchase.
There are abilities to recommend new features, and there are regular updates. Fortunately updates are an automatic thing now.
5 października 2026
Opinia niezależna
Odpowiedź od BookyAI
Hi Leonard,
Thank you for the 5 stars! We're really glad BookyAI is giving you good results.
If there's ever anything we can help with, our team is just a message away.
Happy writing!
Customer service needs improvement
I contacted customer service on 23rd Sep. It took me 3 attempts (3 tickets) and 1 Trust Pilot review before a human being (not AI) kindly helped me out. I managed to generate 1 book. Right after my 1 book was generated there was no time to read or listen to it. A software update came along and my licence stopped working for 2 days. I contacted customer service again and I was helped immediately. Considering I have been partially refunded (at my request) I suppose BookyAI is good value for money if you have time to spare dealing with customer service.
29 września 2026
Opinia niezależna
Odpowiedź od BookyAI
Hi Janaina,
Thank you for your feedback, and I'm sorry for the experience you had. You asked for your money back within our 30-day guarantee, and it should never have taken three tickets.
I looked into your case (ticket #977) personally. Laura from our team has already replied to you by email: you are entitled to a full refund, and we will process it the same day you reply. If you would rather keep BookyAI, you can also choose a 50% refund and keep full lifetime access. The choice is entirely yours, and if you have no preference, we'll go with the full refund.
You're right that our live chat is answered by an AI assistant, so customers get help at any hour. But it should never stand between a customer and a refund they're entitled to. We are changing how refund requests are handled so that they always reach our team directly.
Please check your inbox, including spam, for Laura's email.
BookyAI did everything for my Book - Highly Recommended
I purchased it and made my Kindle eBook and Paper back for Amazon KDP. Looks good. It has been published by Amazon already. I have many books on Amazon with some other AI tools. BookyAI did everything for me and formatting was perfect. Highly Recommended.
30 września 2026
Opinia niezależna
Odpowiedź od BookyAI
Hi Amila,
Congratulations on your new book being live on Amazon, in both Kindle and paperback!
Your review means a lot to us, because you've published many books with other AI tools and can compare. Hearing that BookyAI handled everything and that the formatting came out perfect is exactly what we work toward. Formatting is often where books get stuck or rejected, so we put a lot of care into getting it right.
Thank you for recommending us. We look forward to being part of your next books too, and if you ever need anything, our team is always here to help.
Excellent customer service
Excellent customer service. Customer service representative was very knowledgeable and helpful. He quickly answered all of my questions to help me understand the app's functionality. I would highly recommend BookyAi to anyone who is interested in becoming a published author.
29 września 2026
Opinia niezależna
Odpowiedź od BookyAI
Hi Robert,
Thank you so much for the 5 stars and the kind words about our support. Making sure every customer understands how BookyAI works is a big part of what we do, so it's great to hear your questions were answered quickly and clearly.
Thank you as well for recommending BookyAI to future authors. That means a lot to our team.
If you have any more questions as you write, we're always just a message away. We're looking forward to seeing your first book published!
Support Team is Awesome 😎👍
Nothing beats human contact, my first encounter with the Support Team was like being home after a long chaotic trip.
They are very patient, helpful and experienced; that takes care of any situations that might arise.
I'm all giddy to get to use the service proper due to API KEY synching challenge....
I'm supper glad and at peace how Alex is handling that....
The Dashboard is sweet to view and less intimidating than I feared.
In my opinion, a well simplified and detailed video tutorial would do a great work and help the team avoid burn out.
Two 👍 👍up so far.
29 września 2026
Opinia niezależna
Odpowiedź od BookyAI
Hi,
Thank you so much for this lovely review! "Like being home after a long chaotic trip" is one of the nicest things anyone has said about our support, and I'll make sure Alexander reads it.
We're glad he's helping you with the API key setup. That first step can feel a little technical, but once it's done, it's done, and you won't have to think about it again. He'll stay with you until everything is working and you're writing your first book.
It's also great to hear the dashboard felt friendly rather than intimidating. That's exactly what we aim for.
And thank you for the video tutorial suggestion. You're in good company, because we're already working on a collection of short, simple video tutorials that walk through BookyAI step by step.
Welcome to BookyAI, and happy writing!
Customer support is fantastic
Customer support is fantastic. Very quick response and worked with me to fix the issue -- which really wasn't theirs but the AI model I was using.
28 września 2026
Opinia niezależna
Odpowiedź od BookyAI
Hi Paul,
Thank you for the 5 stars, and for being so fair in your review.
You're right, the issue came from the AI model's side, but that doesn't matter to us. If something stops you from writing your book, we want to help you fix it, whoever caused it. We're really glad we could work through it together and get you back on track.
If anything else comes up, with BookyAI or with your AI engine, just reach out. We're always happy to help.
Happy writing!
Odpowiedź od BookyAI
Hi Sanjay,
Thank you for the 5 stars and the kind words. Being quick and fair with every customer is something we care about a lot, so it's great to hear that's how it felt for you.
If you ever need anything else, our team is always here to help.
Odpowiedź od BookyAI
Hi Oluwakayode,
Short, sweet and straight to the point. We love it! Thank you for taking a moment to share this.
We're really glad BookyAI has been an awesome experience for you. If you ever need anything along the way, our team is always happy to help.
Happy writing!
I love my first experience with…
I love my first experience with BookyAI. I had never published a book on Amazon let alone dream of writing a professional book that I myself loved reading it repeated because of the valuable information I got from its content. In fact, my book was accepted and published within the 72 hours and hey, am already in business. BookyAI is the tool to use if you want serious book stuff. Thank you, Mshai.
19 września 2026
Odpowiedź od BookyAI
Hi Mshai,
Congratulations on your first published book! Going from never having published on Amazon to having your book accepted and live within 72 hours is a big achievement, and you should be proud of it.
What we love most in your review is that you enjoy reading your own book again and again because of the value in it. That's the best sign of a book worth publishing, and your readers will feel the same.
Thank you for trusting BookyAI with your first book. We can't wait to see what you write next, and if you ever need help along the way, our team is always here for you.
Wishing you lots of success with your new business!
The customer support is amazing
The customer support is amazing - truly! Never had such quick response from a company and, being a complete novice, enjoying writing my first book with them.
24 września 2026
Opinia niezależna
Odpowiedź od BookyAI
Hi Pheasey,
Thank you so much for these kind words! Our support team works hard to answer quickly, and it's great to know it made a difference for you.
It's especially good to hear you're enjoying writing your first book.
Starting out as a complete novice is exactly who we built BookyAI for, and there's something special about that first book. If you ever get stuck or have questions along the way, we're always just a message away.
Happy writing, and congratulations on your first book!
As a best selling published writer I…
As a best selling published writer I was impressed by BookyAi's offerings as I have had first class service at all times and as I am releasing a physical product with an app soon BookyAi enabled me to produce a relevant book for bundling to lifetime users very quickly to a high standard as expected. I have been developing a physical product to assist others like me with severe breathing difficulties and I wanted to craft a comprehensive book on the matter using up to date publishing guidance to assemble many years of research and experience in the subject. I can thoroughly recommend them.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od BookyAI
Hi Philip,
Thank you so much for this review. Hearing it from a best selling author means a lot to our whole team.
What you're building sounds truly meaningful. Turning years of research and personal experience with severe breathing difficulties into a book that helps others is exactly the kind of project we hoped BookyAI would support.
Bundling it with a physical product and an app for your lifetime users is a smart idea, and we're glad we could help you get there quickly without lowering your standards.
We're also happy to hear our support has been first class every time. That's what we aim for with every customer.
We wish you every success with the launch. Please keep us posted, we'd love to hear how it goes.
Still waiting for my refund
Still waiting for my refund . In reply to your never finding my request I emailed you and your agents reply was FOR ME TO CHANGE MY POST REVIEW OF YOUR COMPANY IN ORDER TO GET A REFUND. What a COWARDLY MISTAKE THAT WAS!
19 września 2026
Odpowiedź od BookyAI
Thank you for getting back to us, and I'm sorry our message came across that way.
That was never our intention, and I want to be completely clear: your refund never depended on your review, and it never will.
Here is what happened.
Your original refund request never reached our support system, which is why you were left waiting and understandably frustrated. As soon as we saw your review, we contacted you by email to sort it out.
Our team hoped you might update your review once the problem was solved, but it was only a request, never a condition, and we should have worded it much better.
We have now found your purchase and processed your full refund today.
Depending on your bank, it can take 5 to 10 business days to appear on your statement. If you have any question about it, simply reply to our email and I'll personally make sure it's handled.
The App is just great
The App is just great but i do use it in conjunction with another one to get what BookyAI can't do for me
19 września 2026
Odpowiedź od BookyAI
Thank you, John. Glad the app earns its place in your workflow. We would genuinely like to know what the other tool does that BookyAI does not yet: write to us or post it in the roadmap board (https://members.bookyai.net/board), because most of what we ship starts exactly that way, with an author telling us what is still missing.
Happy writing!
I was really excited about using…
I was really excited about using bookyai to start on my book writing but unfortunately it doesn't work with linx mint. But Alexander was wonderful and got me a refund immediately when I talked to him and figured out why I couldn't use it. But if I do get a macos or windows operating system I will try bookyai again! I couldn't have asked for an easier transaction
21 września 2026
Opinia niezależna
Odpowiedź od BookyAI
Thank you, Kim. Five stars for a product you could not even run says a great deal about you, and we are glad Alexander made the refund quick and painless. You are right: BookyAI runs on Windows and macOS today, and Linux is not supported yet. We have noted your request, since you are not the first Linux user to ask.
If you ever end up on Windows or macOS, we would be happy to have you back. Good luck with the book in the meantime.
I've Discovered The Dream Program!
I have invested in half a dozen different ebook-create programs and have narrowed that collection down to BookyAI as the winning set of tools. For me, BookAI is a dream program, particularly for creating lengthy fiction books. I'm ecstatic to have found BookAI as being the very best out there, at least for me.
16 września 2026
Opinia niezależna
Odpowiedź od BookyAI
Thank you, Darryl. Coming from someone who has tried half a dozen tools before settling on one, "the dream program" is about the best compliment we could get.
Long fiction is where continuity, characters and story threads matter most, and it is great to hear BookyAI holds up there for you.
Enjoy the writing, and tell us when the next book is done.
Odpowiedź od BookyAI
Thank you, Anca. Short, clear and exactly what we like to hear. Happy writing, and thank you for the recommendation.
The development team is diligently…
The development team is diligently implementing all requested upgrades to enhance the application's functionality and user experience. They also actively identify and resolve bugs, addressing them promptly to maintain the software's reliability and performance. Their swift response to issues demonstrates their commitment to delivering a high-quality product.
18 września 2026
Odpowiedź od BookyAI
Thank you, Paul. Shipping the upgrades authors ask for and fixing bugs as soon as they are reported is simply how we think software should be built, and it means a lot that you have noticed it from the other side of the screen. Reports and requests from users like you are what make each release better than the last.
Thank you for the trust, and happy writing!
I had an excellent experience
I had a very positive experience with BookyAI’s technical support. I was happy with the help I received and appreciated the support during our chat. Good customer service makes a difference—thank you to the team!
19 września 2026
Opinia niezależna
Odpowiedź od BookyAI
Thank you, Mysal. You are right that good customer service makes a difference, and we are glad the chat with our technical support left you happy with the help you received. We will pass your words on to the team. Happy writing!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.