Beautiful personalized wine glass for my wife, given as a gift. Really looks great. However, NOT dishwasher safe and hot liquids will apparently destroy it too, although as a wine glass that shouldn’... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The product I received was poorly made and did not match the photos online. When I contacted Customer Service they did not offer to replace it but offered me a final discount on the price. That woul... Zobacz więcej
Reakcja na opinię
I ordered a plague for a classroom gift; when it arrived it had a drill hole in a very visible location. I have requested to return it with no safisfaction. The packaging was poorly done and I will... Zobacz więcej
Reakcja na opinię
The mug I ordered was beautiful! It was just as pictured. My granddaughter absolutely loved it! I am an impatient person so expected delivery right away instead of 3 weeks. If I had known the timefr... Zobacz więcej
3,6
Średnia
255 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Really happy with the service
This is my 1st time ordering from Bookswares, and I was very pleased with my two gifts. They were very well wrapped and I am really happy with the whole service.
24 października 2025
Opinia niezależna
Sleep shirt w/name
My gown was so soft and comfy! Love that I could put my name on it too.
18 października 2025
Opinia niezależna
The only thing I was a bit disappointed…
The only thing I was a bit disappointed in was that the ornament was very light in overall appearance. Otherwise, nice products
20 października 2025
Opinia niezależna
I was surprised when my item arrived
I was surprised when my item arrived, as it was not at all what I had expected. I expected something of more substance than a one dimensional ornament for the price tag. I reread the description and it was as advertised. I would not have purchased “just ok” for my money.
28 października 2025
Opinia niezależna
Odpowiedź od Bookswares
Hi BB,
Thank you so much for taking the time to share your feedback with us. 🙏
We’re truly sorry to hear that the item didn’t meet your expectations — we completely understand how disappointing this must be, especially when you were hoping for something more substantial for the price. 💙
Please accept our sincerest apologies for any frustration or misunderstanding caused. To help us review your case and make this right, could you please send us a clear photo of the item you received along with your order number by submitting a ticket at our Help Center here:
👉 https://portal.upmerce.co/bw/submit
Once we receive your information, our team will check everything promptly and work on the best possible solution for you. 💫
Thank you so much for your patience and understanding — we truly appreciate your support and the opportunity to assist. 🌷
It's nice
It's nice, but for the price, it should have been 3-dimensional. I bought it for my granddaughter for a keepsake, and it doesn't look as nice as I would have wished.
21 października 2025
Opinia niezależna
Odpowiedź od Bookswares
Hi Sharon Caulineau,
We’re truly sorry to hear that your item didn’t meet your expectations — especially since it was meant as a special keepsake for your granddaughter. 🙏
Please accept our sincerest apologies for any disappointment caused. 💙
Our team has already reached out to you via email to assist further with your case. Could you please take a moment to check your inbox (including your spam or junk folder) for our message? ✉️
Once you reply, we’ll continue supporting you right away to ensure this is resolved properly. 💫
Thank you so much for your time, patience, and understanding, Sharon. We truly appreciate your trust and support. 🌷
Happy Reader
I saw your information on FB. At this time I am looking for gifts for Christmas. What I chose is something for my Family member who is an avid book reader. Wanted something personal that reflected them. Received the package in good condition and on time as promised.
27 października 2025
Opinia niezależna
Cheap feeling/looking
I was not pleased at all with my product. For the price, it looked cheap. The online Pic made it appear to have some depth it, but it's as flat as a board. The font on the name isn't even consistent with the other words. Needless to say, I'm extremely disappointed. I did send pics in to the company (per their request), but I've not heard anything back.
20 października 2025
Opinia niezależna
Odpowiedź od Bookswares
Hi Peggy Leonhardt,
We’re truly sorry to hear about your experience with your product — that must be very frustrating, and we completely understand your disappointment. 💔
To help us review the issue thoroughly and provide the best possible resolution, could you please submit a support request via the link below and attach your photos? 📸
Submit Your Request Here: https://portal.upmerce.co/bw/submit
Once we receive your submission, our team will review everything promptly and get back to you with a solution. 🙏
We sincerely appreciate your patience and understanding — and we’re committed to making this right for you. 🌷
I was very disappointed in the product…
I was very disappointed in the product I received. The description and the photos do not describe what I received. However I am not giving them a 1 star because they responded to my dissatisfaction. Now that I know what I am getting I have decided to order another ornament.
20 października 2025
Opinia niezależna
Odpowiedź od Bookswares
Hi Jaynie Boren,
Thank you so much for taking the time to share your feedback and for being understanding despite your initial disappointment. 🙏 We truly value every customer and want to ensure that your experience with us reflects the high standards we aim for.
We completely understand that receiving an item that doesn’t match expectations can be frustrating. Please rest assured that we are actively assisting you via email to make sure your concerns are fully addressed. Our goal is not just to resolve the issue, but to ensure that you feel confident and satisfied with your purchase.
If at any point you feel that the solution we’ve offered isn’t sufficient, we encourage you to continue discussing your concerns with us. We are here to listen, understand, and provide the best possible outcome, because your satisfaction is extremely important to us.
We sincerely appreciate your patience, trust, and continued support. Your feedback helps us improve and serve our customers better every day. 💫
Terrible quality. Pictures misleading and watch out for the Postage
I thought I was buying an ornament that could sit on the bookshelf. Instead I received a very cheap looking and feel bit of plastic…. I paid £25.10p ….. I would not have ordered it if I seen what the postage was £9.13p plus insurance… . There was no mention of the postage until it was too late and it didn’t give me an option to cancel the order . The item is ridiculous and very poor quality . Buyer beware as I would not recommend the item or the company. A very expensive mistake and I will ensure that friends and family do not order this item because it’s a total rip off . The item is not fit for purpose and I would feel very embarrassed to give this as gift. There is no point asking for a refund because it probably cost so much . Very disappointed
24 października 2025
Opinia niezależna
Odpowiedź od Bookswares
Hi Chantal Jackson,
We’re very sorry to hear about your experience and truly apologize for the disappointment caused. 🙏
We completely understand your frustration regarding the item quality, postage, and overall experience.
To help us review the situation and find the best solution for you, could you please send us clear photos of the item to our support email that we are communicating? Once we receive them, we’ll be able to investigate and assist you promptly. 💫
We truly appreciate your time and patience, and we’re committed to making this right.
Very disappointing
The advertisement made the ornament look 3 dimensional, however when it came it is only two dimensional. I would not have purchased this if the photo of the ornament in the advertisement was true to form. It also appears wooden in the advertisement but it is a two dimensional photo covered in plastic. Very disappointing.
15 października 2025
Opinia niezależna
Odpowiedź od Bookswares
Hi Shelly Boggs,
Thank you so much for sharing your feedback with us. 🙏
We’re truly sorry to hear that the ornament did not meet your expectations. That’s definitely not the experience we want for our customers.
To help us look into this and find the best solution for you, could you please:
Send us a photo of the item you received, and
Include your order number
You can submit these details easily through our support form here: https://portal.upmerce.co/bw/submit
Once we receive your information, our team will review it right away and assist you promptly. 💙
Thank you again for your time and understanding — we truly appreciate your support. 🌷
Good experience
Just received the cup I ordered and really like it. It was ordered as a gift for a friend, and I know she will love it! It was delivered in a sturdy box and covered in bubble wrap, no problems. The only reason I didn't leave a 5 star rating is I'm still waiting for the second half of my order, a wine glass. Hoping it will arrive soon. I will order from Bookswares again1
22 października 2025
Opinia niezależna
Nice but needed much better packaging
The items are cute and pretty good quality, but I was definitely unhappy with the lack of packaging for crackable plastic ornaments. A bit of bubble wrap would have earned you a 5 star rating and not added to your costs much at all. Please take pride in ALL parts of a customer's experience.
15 października 2025
Opinia niezależna
Disappointed with the ornament
1 października 2025
Opinia niezależna
Odpowiedź od Bookswares
Hi Theresa,
We’re very sorry for the inconvenience you’ve experienced with your order. Our team has already sent you an email regarding this issue so we can help you resolve it and ensure you receive your product properly.
Could you please check your inbox (and spam/junk folder just in case) for our message and get back to us at your earliest convenience?
We truly appreciate your understanding and cooperation. Our goal is to make sure you’re fully satisfied with your purchase.
Looks awesome bought for 3 very special…
Looks awesome bought for 3 very special ladies, who are sisters from another mother for Christmas
9 października 2025
Opinia niezależna
Product did not match what was represented in photo
The photo did not authentically represent the product received. Was disappointed with the quality and look of the product. I recommended to include a photo of both front and back (the printing of the name is visible on both sides, with the back side showing the name written in reverse. In my opinion it was not worth the price I paid. Since my product was inscribed with a name .. it was non-returnable. I wrote to the company .. they offered a discount for a future purchase. However, not interested, based on this experience.
1 października 2025
Opinia niezależna
Odpowiedź od Bookswares
Hi Evalyn Gaell,
We’re truly sorry to hear that the product you received didn’t meet your expectations, and we completely understand your disappointment. 🙏
Please rest assured that our support team has already been assisting you via email/ticket to help resolve this issue as quickly as possible.
Could you kindly check your inbox (and spam/junk folder, just in case) for our latest message and reply when convenient? This will help us move forward with your resolution smoothly. 💙
We sincerely apologize again for any inconvenience caused and truly appreciate your patience and understanding.
My New Threads
I love the message and the color of my new t-shirt. The first day wearing it I received many compliments.
28 września 2025
Opinia niezależna
The items I ordered are beautiful and…
The items I ordered are beautiful and the personalization made them very special. And my order was received promptly.
22 września 2025
Opinia niezależna
Fun products that make great gifts.
Fun products that make great gifts for book lovers &friends. Easy to order & great pictures of products. Each tshirt or cup or journal has been top quality.
18 września 2025
Opinia niezależna
2 large suncatchers
I bought 2 large suncatchers. The size,color and
personalized designs are stunning. They are truly heirlooms !
24 września 2025
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.