It was good but the reason for 4 stars was bc Cleon was deceitful. He never disclose that I was paying for refund protection. I asked multiple times if I had to cancel for any reason will I receive a... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Cleon, was extremely professional and informative. The entire process felt completely smooth. Even when there was a slight transaction issue, he was already taking care of it and gave live feedback as... Zobacz więcej
Jorge completely mishandled our booking request. We asked for a pet-friendly room in Parry Sound, Ontario, repeating and confirming our destination several times. When we checked the email confirmatio... Zobacz więcej
The reservation was very simple and strait forward. Completely painless and customer service person got me the best available rate. Maybe teach this to Mariot.
Informacje dotyczące firmy
Napisane przez firmę
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America. BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aids in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising which in turn allows us to show you the most relevant results for your search. The end result is you find the property you are looking for with the minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Dane kontaktowe
728 West Ave, 32927, Cocoa, Stany Zjednoczone
- 18552295934
- contact@bookonline.com
- bookonline.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very kind and answered all the…
Very kind and answered all the questions I had
Did not like the Ai experience
Did not like the Ai experience. It felt weird and fake. I hesitated to actually book the hotel but did it anyway.
The interaction isnt authentic, so if it’s a rating for experience there really isn’t one. People call to speak with someone rather than a robotic voiced version of online booking.
I’m impatient
I’m impatient, waiting for the confirmation to come through
Good enough
From start of call I expressed the room…
From start of call I expressed the room was for 2 adults and 2 dogs. She booked room without confirmation that dogs were on reservation and said she did not need to. We’ve been denied in the past because of this. She told me it was too late she already confirmed reservation. No refund no cancellation but can’t confirm we will be accepted either. Told me I didn’t ask her to put dogs on reservation. I reminded her it was the first thing I said. Waiting on hold for 23 minutes and counting after first transfer was a robot unable to help
The fees were very high
The fees were very high, especially for a Hilton Rewards member. Im one and done with them.
Very easy and anxious to come and…
Very easy and anxious to come and celebrate my grandsons graduation!
Booking Process
Everything went well
Price gouging
I tried to book a stay at the Hyatt Regency in Boston. Thankfully, having taken my card details and gone through verification, the site said the payment had been declined, which my bank advised be was untrue, so I called the hotel to book directly, discovering that the price quoted by BookOnline was several thousand dollars higher than the hotels' own price.
number of guests input was confusing
number of guests input was confusing, ended up booking double the number of guests so am sitting on hold right now trying to correct it with a CSR.
It was easy
It was easy, It was difficult trying to reserve a room thru the website
good options for room type
good options for room type, fast response on website.
Cleon
Cleon, was extremely professional and informative. The entire process felt completely smooth. Even when there was a slight transaction issue, he was already taking care of it and gave live feedback as it was being resolved. Last, but not last, he actively listened throughout this process and congratulated my fiance and I on our engagement before e ended the call. Thanks again!
Double charged my credit card!
Charged my credit card twice for the same reservation. Refused to refund the one charge. I’m out $1000. ALWAYS book directly with the hotel. These online booking sites are sketchy.
Very easy to book
It was nice and easy but now I need to…
It was nice and easy but now I need to cancel this booking, please
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