Excellent customer service, with clear answers and fast fixes
I’ve had an excellent experience with BookNova’s customer support. After editing my manuscript outside the platform and uploading it again, I needed help updating the chapter outline and understanding how my changes would affect a future sequel.
Zigmars checked my book, explained the limitations honestly, and gave me clear instructions for updating the outline and carrying the revised story details into the next book.
I also encountered a PDF formatting bug that placed chapter numbers at the end of the preceding chapters. Within an hour of reporting it, Zigmars identified the cause, fixed the upload bug, and removed the stray lines from my manuscript while preserving my edited text.
The speed, personal attention, and willingness to take responsibility were outstanding. Everything I raised was addressed to my satisfaction. One of the best customer service experiences I’ve ever had.
Thank you, Zigmars!







