Bob Jane T-Marts Recenzje 

I dropped into the store in Vic park to get a tyre repaired at 12.00pm on Monday, he did advise that he probably would not get around to repairing it until Tuesday morning. I waited until 12.00pm on Tuesday to call again, they hadnt repaired tyre, was told he would get them to do it now, I phoned at 2.20 to be told he was working on it and would be ready in 20 mins called up 20 mins later and someone was still working on it. I found it to be very poor service, for just a puncture repair

Store damaged all 4 of my wheels, they then proceeded to damage my friends wheels the following day.

Spent ages trying to resolve the issue with the regional manager, took the afternoon off work for him to inspect my wheels, never showed up or even sent a message.

Absolute joke.

If you care about your car, do not use Bob Jane

Great service from a friendly team.
Started the service on time and finished as promised. We will continue with excellent and friendly service in future.
Thanks Paul

Booked car in on Tuesday. for 4 new tyres and wheel alignment, got there no wheel alignment booked. Rebooked for Sat. got there early told it would take 1and3/4 hr. to do. The car was not ready told it would be another hour, not happy so now told 3/4 hour.All in all from start to finish it took 3 hours. Also they did the wheel alignment with the old tyres on , to me that is strange ,In the past it has always been done with the new tyres.
Because I was NOT happy they gave me $89 off for the inconvenience. As if that makes up for a waste of time and I do wonder if it was because I’m an older woman and they thought I wouldn’t complain. I was the second last car to leave the workshop and I certainly wasn’t the second last to book in.
I definitely will not be going back to Bob Jayne Brookvale again.

I purchased four kumho tyres onlinefor the rear of my small Hino 300 series Truck which Bobjane Lakehaven said they could fit and balance no problems when I took the truck next day to have it done Warren the owner started complaining about getting sore knees as he was too old. Couldn’t even bend down to use the rattle gun so I had problems getting the nuts off until a young kid from Ultra tune came over with his rattle gun and remove the nuts. Warren said we have been working on this long enough never had time to balance the wheels then when replaced them had trouble doing up two nuts could only do up three. I’ve never had the right tools I said to him go and borrow the rattle gun from that young kid said no time. Take it to your local mechanic drove out of there with three nuts done up only very disappointing. I wouldn’t recommend them to anyone. Also driving down the freeway. The truck starts to wobble Truck Tyres not balanced so not very professional Warren should retire too old for the job and they need new rattle guns. Don’t worry about lodging a complaint. You will only get an AI robot who will annoy you and get nowhere. What is Bobjane coming to?

Damaged rims and scrubbed tyres when fitting. Did an appalling job with wheel alignment. Car was dangerous to drive, not driving straight and fish tailing…..something’s probably loose. Waiting for another wheel alignment, that’s right, didn’t offer to pick up car, no compensation offered. Do NOT use BJ PENRITH. They used to be real good under David’s management. This is no longer the case

With the current managing team I will not recommend this place. I had good interactions in the past , but if I had a chance to give -5 star, I would do that.

Sequence of events:
1. My Tesla showed reduced tyre pressure and I pulled in to your driveway at around 3:35 to 3:45 PM. I asked the manager on duty to see if SHE can help and she was non co-operative as she told me they were full with Job. I requested to see if I can get Air filled in , but she did not oblige so I drove out. I saw that my tyre pressure was down to 23 PSI so I pulled over in Rimmington Street.
2. On checking I found that the Valve had come off and hence the rapid air leak and there was flat tyre.
3. I called few mobile flat tyre service but they did not had Spare Tyre in stock which was Michelin 235 R18 Pilot Sport 4.
4.I walked to your office at around 4:30 to check if you had tyre in stock , another female employee was getting ready to sweep dust off the floor and when I walked in she told me that "We are closed". I questioned that and said I just have a Tyre availability enquiry and she said they do not have without checking the system.
5 In the meanwhile the first female whom I spoke to was behind the desk and I said this is not the customer service one would expect and store is not closed and I was told store is closed and that type of tyre not in stock. I started to scan the Google Reveiw Barcode and she realised and then started paying attention to me.There was not a single customer at that time but she was updating data in system I guess.
6 I told her that if she would have allowed me to check in the first instance when I drove in I would not have to go through the stress.
7 She offered to walk to the car spot where I had parked when I started questioning their attitude.
8 I told her I have photo and on seeing the photo she said the valve cannot be replaced and I need to buy new Tyre and Tyre was in Stock which she reserved for me. So again first I was told No stock and then magically 2 Nos came in Stock.
9 Only option I had was to Tow the vehicle and pay around 220 AUD to Tow to your place.
10. She agreed that later in the day once shop is closed I can tow the Tesla and park it at your place and I accepted the responsibility if there was a damage overnight.
11. Here the negative 5 star experience ends with Bob Jane and their 2 female staff, but more surprise was in store for me.
12 I made a few more phone calls to other Mobile tyre repairers as well as Tesla roadside and guys who give LOANER tyre till it is fixed. They saw the photo which I sent and said maybe the Valve is repairable.
13 I left the vehicle there and called the mobile repairer guy but they were closed at around 6 PM and no response.
14. I got hold of another Mobile Tyre repairer next day and he came and fixed it for me with a service FEE of 150 AUD.

Thanks to Bob Jane's Artarmon team for this experience and I will never ever buy anything from this place at Artarmon.

All this can be seen from your Video capturing if you have from 3:35 PM to 4:50 PM inside and out of office.

Bob Jane Traralgon were very kind, professional, timely and gave me a great price based on my seeking out an affordable option - which was what I needed that day. Thankyou so much!

Disappointing experience at Bob Jane T-Marts Artarmon.

Poor communication and significant delays. I arrived just before 8:00am for a booking but wasn’t attended to until around 8:15am. I was then given a timeframe, which has been well exceeded with no updates or explanation.

The workshop also appears to be staffed by relatively inexperienced technicians, which didn’t inspire confidence. To make matters worse, the regional manager pulled staff into a meeting while multiple customers were waiting for service and cars.

Overall, not a great customer experience and quite frustrating. Won’t be back and wouldn’t recommend.

Just…Wow! The worst customer service ever. Having put my rego into Bob Jane T-Marts website to get a quote for 4 tyres I followed up with a call to Brookvale to find out if the price for tyres includes fitting. I was told “NEVER go with what you see online as that’s not correct”. I asked for help but because I couldn’t tell the man what size tyres I needed for my car type he said “because you didn’t but the car from us I’m no use to you”. I didn’t know Bob Jane even sold cars. WHY have a website that gives incorrect details & why employ people that are useless?

Great experience

Paul is so friendly professional and efficient.
Why? because he is caring and takes pride of what he does.
You can tell picking the right tyres for my car. Running so smooth.
Thanks Paul.

I have previously had excellent service with the Box Hill store but was thoroughly cross at being hoodwinked by Paul. After taking a tyre with a nail in the centre of the tread to the store, I received a call to advise that it could not be repaired. Why not I ask? The tyre is older that 5yrs (2019 Model RAV) and recent legislation deems it it unfit? My two boys fell about laughing at the proposition as no such thing has been mandated. A new tyre was $270

Fantastic service. Excellent products. I have been going there for many years and will keep going.

Do not go to Bob Jane absolutely appalling, pathetic service the Mildura store tried to sell me tyres I didn’t need on top of that lied to me about my puncture couldn’t be repaired which is rubbish I went to a competitor they said yes it can be fixed it was done in under 20 min. The manager Matt and Taylor at the Mildura store took 5 hours and did nothing to the car with no apologies or communication. Richard regional/district manager fobbed me off when I spoke to him over the phone just rude, spoke over me and did not offer me a remedy for the ridiculous wait of 5 hours. Bob Jane are nothing but thieves, very dishonest

Manager Renee was professional, efficient, excellent with customer service. Top quality all round. I'll be a permanent customer from now on.Thank you.

Terrible experience.
The unfilled promised return phone calls, the mansplaining, the crazy messed up workshop, the lack of empathy when I showed them my damaged rims, the condescending attitude of the manager saying he was right about everything. And dont bother using their complaint process. Its been 4 weeks - no response - and they excuses, "its Christmas..." they say. Not a way to run a business.
Will not use Bob Jane T-Mart ever again

I’m reviewing the Pulteney Street, Adelaide outlet.

When I made this appointment a couple of days ago I was told the job (a puncture repair) would take about 90 minutes. It took closer to 2 hours.

This wasn’t a foreseeable situation - 2 staff people didn’t turn up to work that morning - because it was too hot! I have to admit that I didn’t mind waiting a bit longer than 90 minutes. I listened to some podcasts, got a coffee and got some great advice from staff in the office.

The job was done as soon as possible. I thanked the employees in the workshop for their prompt efforts (in 42 degree heat!!). I was very impressed with all the staff I encountered - and with ‘Jerry’ (regional manager) for his personalised advice and assistance.

I have absolutely no knowledge of cars so it was good to get some knowledge from Jerry.

I learned some good car-related information from Jerry. He’s a wise choice by senior management for the customer-focused position of regional manager.✔️✔️✔️Thank you Jerry. Appreciated.

My wife bought 4 new tyres from this location some time ago when her car needed them and had them rotated recently. I’ll now do the same when the time comes.

Dr Luke Faulkner.