Bobbi Beck Recenzje 

119
•
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Amazing wall paper with a style i like. Open communication from the team. I'll be ordering more for every room I do in the future.

Oceniono na 5 z 5

We are absolutely delighted with this wallpaper! We were able to choose a bespoke colour, and having samples sent out before ordering was so helpful in making sure we chose the perfect shade. The w... Zobacz więcej

Oceniono na 5 z 5

The whole experience from Enquiry, Ordering to Delivery was Easy and Quick. Once the Paper was 'hung' on our lounge wall the look was Fantastic...just WOW !!.

Oceniono na 2 z 5

We ordered the 3D faux panelling wallpaper-Bamford, in beige. Arrived much faster than expected considering I was told it is made to order. The problem is the cut and colour. We have one square and... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z tapetami

Napisane przez firmę

We’re a design & print studio with a focus on producing premium wallpapers without damaging the planet. This ethos isn't just important to us, it's at the centre of what we do. We work from a dedicated design and print studio in Cornwall, where our team crafts each collection and packs every roll, by hand. While our products are made in Britain, we enhance the walls of homes and businesses across the world and offset our carbon footprint as a DHL GoGreen partner.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

119 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(119)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 41

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Oceniono na 5 z 5

Super impressed

Bought the 'Maxi' mural from Bobbi Beck and am super impressed. From ordering samples, using the free mock up service and delivery, it was all quick and friendly. Purchased printed on premium paper ( the cheapest option). Our decorator said it was the best quality paper he'd ever worked with.

7 października 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent experience start to finish

Excellent experience purchasing the most beautiful wallpaper from Bobbi Beck. Quick and friendly communication, wallpaper arrived wrapped so carefully, real attention to detail. Excellent customer service and would not hesitate to purchase from them again.

16 września 2026
Opinia niezależna
Oceniono na 5 z 5

Bright and playful, excellent quality

We are absolutely delighted with this wallpaper! We were able to choose a bespoke colour, and having samples sent out before ordering was so helpful in making sure we chose the perfect shade.
The wallpaper is excellent quality and has completely transformed our daughter’s room. It has made the space feel so bright and playful perfect for a toddler. We couldn’t be happier with the finished product.

Will be using Bobbi Beck again!

24 lipca 2026
Opinia niezależna
Oceniono na 1 z 5

Bizarre treatment of customers

Unfortunately, I have had extremely poor customer service.
Not to mention the product itself is overpriced and clearly cheap quality.
I have exercised my right to return within 30 days for a refund as per the Consumer Rights Act 2015.
Sadly, there is a CUSTOMER SERVICE PROVIDER who is on a hamster wheel about batch numbers and manufacturing samples etc.
They will only agree to a partial refund despite the very clear legal basis for a statutory right to return and full refund within 30 days as per the law.
I have made a formal complaint to Advice Direct Scotland and Trading Standards. It is a real shame they don’t have the foresight to treat their customers better - I was very easily planning to peruse and re-purchase from them, noting carefully that the products are priced as high value items but are flimsier than toilet paper, but they are most certainly not interested in repeat custom.
I asked SAID INDIVIDUAL to stop emailing me because it was starting to make me uncomfortable.
Bizarrre conduct indeed - & I can see others have had a similar experience!

9 września 2026
Opinia niezależna
Logo Bobbi Beck

Odpowiedź od Bobbi Beck

Hello,

We're sorry to hear that you feel you've had a negative experience with us.

We would like to address the factual inaccuracies in your review so that prospective customers have a clear understanding of events.

1. Product Specification & Quality

You ordered a physical sample of this wallpaper prior to purchasing full rolls, allowing you to inspect the material weight, finish, and substrate in person. The full order sent to you was produced on the exact same high-specification paper stock and machinery as the sample you inspected and approved. The quality of this paper is regularly praised by our customers in reviews across our store and Trustpilot (as is our customer service).

2. Inaccuracy Regarding the 30-Day Consumer Rights Act Claim

The 30-day "right to reject" under the Consumer Rights Act 2015 applies strictly to goods that are legally defective or fail to match their sample/specification. Because your order matched the physical sample you received and inspected prior to purchase, the product is as described and not defective. Your initial email confirmed the paper was simply not what you had in mind for your project, confirming a change of aesthetic preference rather than a manufacturing flaw.

3. Statutory Cancellation Timelines

Under the Consumer Contracts Regulations 2013, the statutory period to notify a seller of a change-of-mind return is 14 days from delivery. Your return request was submitted 25 days after delivery (delivered August 10th, first requested September 4th), well past the statutory deadline.

4. Resolution Offered

Despite the statutory cancellation window having expired, we offered a voluntary return under our store terms, as well as a full exchange for an alternative design to avoid restocking fees (which only apply for returns of more than 2 rolls) entirely.

We always aim to support our customers fairly within clear legal and general commercial guidelines, and we respect your decision to seek advice through formal channels.

Kind regards,
The Bobbi Beck Team

Oceniono na 5 z 5

Wow what a statement

I was looking for a statement wallpaper for my downstairs cloakroom went i came across your wallpaper designs.
I must admit, the price did initially put me off and I did look elsewhere before I returned and took the plunge as it is only a small room.
But I am so glad I did, I tink it looks absolutely stunning- just the look I wanted and the quality is superb. Easy to hang.
Customer service was really good with offers to help calculate how many rolls I needed, regular updates on my order and follow up emails too.
Would fully recommend and not hesitate at all next time.
Thank you so much

31 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Beautiful Wallpaper & Exceptional Customer Service

I couldn’t be happier with my experience with Bobbi Beck! The wallpaper is absolutely beautiful and looks exactly like the photos. The paper itself is thick, durable, and feels like a really high-quality product.

Customer support was also superb — they were incredibly responsive, answered all of my questions, and made the entire process so easy. The wallpaper arrived quickly, and the instructions were clear and easy to follow.

Overall, I’m extremely impressed with both the quality of the wallpaper and the customer service. I would absolutely order from Bobbi Beck again and highly recommend them!

18 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Highly recommend Bobbibeck.

Highly recommend Bobbibeck.
Excellent quality, excellent service, quick delivery.
Excellent communication and advice.
Looks great and the easiest paper I have ever used to hang and match.

10 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

Mural not fit for purpose.

I ordered a beautiful mural that I had already had years ago from a different provider. I discussed the requirements with Jason, and had a mock up emailed which I approved. Sadly, when it arrived the quality of the image was very poor, and nothing like the mock up or the mural I'd had previously, from the other supplier.
I spoke to Jason and he was initially great, he wanted to rectify it and they tried to improve the quality and sent samples. However, they could not achieve this, so rightly he agreed to refund me. He emailed me saying that I had to return the mural for this to happen. He knew I was doing that. However, when I requested the refund for the return £15.95. He refused. I reminded him of the Consumer Act 215 which clearly states the company must refund me because the mural was not of a satisfactory condition and not fit for purpose. That's when his attitude changed. He firstly blamed their accounting system, not having the function, then he blamed me, saying I should have requested the return refund prior to me sending it. Which of course is ridiculous. The law clearly states it is their responsibility and I am legally entitled to that refund. But he would not do so. He just apologised that I was not happy, and that the refund for the mural itself, was a gesture of Goodwill!.
Such a shame, as I like to support small companies, but I wouldn't take the chance, its a lot of money to lose.
They obviously know I cannot enforce the Consumer Act without incurring additional costs, so do not want to follow the law.
It stated off as good customer service, and then ended up being poor.

10 lipca 2026
Opinia niezależna
Logo Bobbi Beck

Odpowiedź od Bobbi Beck

Thank you for your review. We are sorry that your experience ended on a frustrating note, especially after Jason worked extensively with you to try and find a resolution.

To clarify the situation: our murals are custom-printed to bespoke dimensions and are non-returnable unless defective. Furthermore, our digital mock-ups explicitly advise that on-screen tones vary depending on lighting, display settings, and other factors, which is why we always recommend ordering physical samples before purchasing, especially if you have certain pre-defined expectations.

While we maintain that the mural was produced within standard manufacturing tolerances and was not defective (many customers have ordered the same mural previously, and we've only ever had positive feedback, including installation photos), we recognised that you were unhappy with the finish. Out of pure goodwill and against our standard policy, we made an exception and agreed to issue a full refund for the product upon its rejection and return, so that we could investigate further.

Regarding the return postage: standard e-commerce practice when a retailer covers return costs is for the business to arrange and issue a pre-paid return label. You opted to independently book and send the item via a third-party courier without requesting that we cover the return first, and then requested a reimbursement after the item had already been posted.

Because we have no control over third-party delivery fees, and because our payment systems cannot process refunds beyond the original transaction value, we were unable to reimburse postage on top of the full refund already issued.

While we appreciate your disappointment that we could not cover this extra cost, we acted in good faith by providing a full £0-cost refund on a custom, non-resellable bespoke order.

We wish you all the best with your project.

The Bobbi Beck Team

Oceniono na 5 z 5

Exceptional Quality and Great Communication

I had a wonderful experience with Bobbi Beck. Although the wallpaper I ordered was backordered for about two weeks, their team kept me updated throughout the process, so I always knew what was going on. As soon as it was ready, it shipped promptly.

The quality of the wallpaper exceeded my expectations. It's beautiful, feels incredibly well made, and completely transformed my dining room. I couldn't be happier with my purchase and would definitely order from Bobbi Beck again.

8 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Fantastic wallpaper and great ethics.

Their wallpaper is fantastic and was promptly delivered. Unusual prints and so much choice, great quality and I love their ethics, everything came in paper, not plastic. I went for Diablo in Purple for my home office and am over the moon with the results!

26 czerwca 2026
Opinia niezależna
Oceniono na 2 z 5

Get samples of Bamford before buying

We ordered the 3D faux panelling wallpaper-Bamford, in beige.
Arrived much faster than expected considering I was told it is made to order. The problem is the cut and colour. We have one square and two halves which looks rather unsightly, on top of that, it’s definitely not beige but sage green/grey. It looks drab, mid tone colour (which I didn’t want at all) very grey and what’s worse is you can’t change it! Policy states the colour will look different in each room, which I totally understand but not sage/green, it is beige!!!!! Extremely expensive mistake. I definitely will not buy from here again and will cost so much more to rip it off and put right.

4 lipca 2026
Opinia niezależna
Logo Bobbi Beck

Odpowiedź od Bobbi Beck

Hi,

Thank you for taking the time to share your feedback. We are pleased to hear that your order arrived faster than expected, but we are truly sorry to learn about your disappointment with the colour and scale of the Bamford wallpaper.

Regarding the scale and pattern repeat, our website displays images designed to show the layout clearly, and we also offer samples so customers can review the pattern scale and design in person prior to committing to a full order.

We completely understand how frustrating it is when a colour does not meet your expectations. Colour tones, particularly beige, can vary depending on lighting, surrounding decor, and natural room light. Where colour is a concern, we actively encourage ordering samples on our website: "To ensure satisfaction, we recommend ordering samples before purchasing." A sample provides an exact representation of the material, finish, and colour tone in your specific space.

We noticed you haven't been in touch with our customer service team directly about this issue. Had you reached out to us, we would have been more than happy to work with you to find a suitable solution or alternative.

Thanks again for your feedback.

The Bobbi Beck Team

Oceniono na 5 z 5

I rarely leave reviews...

I rarely leave reviews, but the service I received from Bobbi Beck was exceptional and deserves recognition.
For several months, I was in discussions about creating a customised mural wallpaper. It was a lengthy process because I spent a lot of time refining the design, colours, and overall look to make sure it was exactly right for my space.
Throughout the entire journey, both James and Jason were absolutely fantastic. They were incredibly patient, responsive, and knowledgeable, answering my many questions promptly and thoroughly. At no point did I feel rushed or pressured into making a decision. Instead, they worked with me collaboratively, offering guidance and support while allowing me the time I needed to finalise my choices.
Excellent customer service can be hard to find, but James and Jason went above and beyond. Their professionalism, attention to detail, and genuine willingness to help made what could have been a stressful process an enjoyable one.
A huge thank you to both of them for their outstanding support. They are a real credit to Bobbi Beck, and I wouldn't hesitate to recommend the company to anyone looking for high-quality, personalised wallpaper and exceptional customer service. Thank you both!

1 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

Couldn’t be more satisfied

Great website even allowed me to work out how many rolls I would need! Excellent customer service, great delivery and really good packaging. The wallpaper itself is fantastic quality with a wide range of options to choose from. I wanted something dramatic and am absolutely thrilled with the results! Thank you so much

30 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

Faulty product and petty response

Our mural was faulty, with a checkered pattern running through the delicate Japanese style floral design (not obvious until it was on the wall). Upon complaining, they admitted the fault and offered a 25% discount, which is no good if your expensive mural is not fit for our purpose. After refusing this, they offered a refund but insisted we return the mural before they would give it. I understand they need proof so I sent evidence and said they could inspect it. Scraping the mural off the wall to return it would mean another £300 decorating fees plus another £300 to have the replacement put up afterwards. Having already paid decorators fees, I his felt this was petty and not in the spirit of good customer service. It's a shame as they'd been great up until then and I'd wanted to buy more as I'm doing my whole house and my interior designer neice has a large project she wanted murals for. Unfortunately I couldnt recommend them after their response. I have now been forced to escalate this to Trading Standards and I await the outcome.

22 stycznia 2026
Opinia niezależna
Logo Bobbi Beck

Odpowiedź od Bobbi Beck

Thank you for sharing your feedback, Conna. We are genuinely sorry to hear that none of the resolution options we presented met your expectations.

To clarify for readers, once we investigated and identified a subtle grid issue within the original print file (which has since been rectified), we actively sought to resolve this amicably by offering three distinct options:

- A full replacement mural at absolutely no cost to you.

- A full 100% refund upon rejection and return of the mural, with a courier arranged entirely at our expense.

- A partial 25% refund as a goodwill gesture should you choose to retain and use the mural.

While we completely understand that removing installed wallpaper involves some of your time, we cannot provide a 100% refund while the product is being kept and utilised. In order to issue a full refund, consumer law and our own quality control processes require the product to be returned to us for physical testing.

We always aim to balance robust customer support with fair business practices, and we remain fully prepared to proceed with any of the three open options whenever you are ready. We wish you the very best with the rest of your home renovations.

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