Blue Air 

Horrific company. Do not use them under any circumstances!

De cand ati intrat sub aripa statutului (adica ati fost la faliment si v-au salvat ) ati inceput sa taxati pasagerii pt tot felul de lucruri, inclusiv 50 de centi pe minut pt a modifica un zbor sau un simplu telefon pt a cere o informatie ,acest apel poate dura pana la 30min ..prosti sunt aia care folosesc aceasta companie si nu numai ..nu meritati nici macar o stea la acest review. Iulian Bacău.

i will just repeat what others on here have said.
Bad customer service, if you are offered a flex ticket they want you to pay the equivalent to more than half the ticket price to do so and really not that cheap.
Don´t do it guys.

If I could give them 0 stars I would, absolutely worst company ever!!!! Cancelled every single flight we had to book and each time refuse to give you the money back. Why the hell would I want to reschedule my flight with the same company that has cancelled my flight 3 times already!!!! Never seen a more unreliable company! The flights were for me to return home to Romania for my wedding and not only that now I have an additional expense by booking flights with a different company but I have additional stress by trying to book something else. There were 20 people that were supposed to fly with us from England that I have now told not to book with Blue Air .
Shocking!!!!!!

Prenotato volo per inizio ottobre.
Purtroppo il volo non è stato fatto causa positività al Coronavirus.
Ho scritto per informazioni sul rimborso e non hanno neppure risposto.
Sono VERGOGNOSI.
Ho passato tutto al legale, anche se mi costa più del volo voglio i soldi indietro
Ovviamente messo in black list

Don't, just don't. They cancel the flights, 0 respect for the customers, no email to inform about the changes. The money? Well with luck you get it next year or maybe never.🚫 I don't recomand.

It is not possible to contact them by phone, the staff is very limited. Even at the airport they use other airlines to take care of the passengers' check.Prices vary enormously inexplicably, it's a lottery. Some customers can buy cheaper tickets a week before the flight than those who bought 6 months before. So do not rush,you never know. They will ask high prices,but if the planes are not full in a short period before the actual flight,prices will go down.I offer 2 stars for the Romanian staff on board.

cancelled my flight and denied refund my money.
call center isn´t available.
now initiating legal action.

The worst company ever. I am supposed to fly from Bucharest to Barcelona on 7th January but due to Covid-19 I am still stuck in the UK 2 days prior to my flight. This is part of a longer/ bigger series of flights, visiting 3 countries. All other companies both premium and low-cost have refunded my flights in full, however, Blue air refuses to do so because I am the one cancelling my flight. Not to mention that their tickets are far more expensive than even those of premium companies without any benefits or luggage included. I even had to pay for my carry-on although I paid already for the premium ticket upgrade. I ended up paying over 270$ for me and my partner for a 3-hour flight, which is ridiculous for a low-cost company. The call center is absolutely useless and treats you like a piece of s..t, not to mention that I had to call the airport in Bucharest and find a free of charge number as the ones advertised on their website charge 0.70$/min. The only reason why I chose to fly with them on this leg is that there weren't any other companies flying on this leg on my dates. From past experiences their aircrafts are really old, some of them being over 15-20 years old and you can see the interior panels are not white anymore, but yellow. If I could I'd give them 0 stars, they don't even deserve 1.
Well done Blue air, I am really eager to see if you do actually give a damn about your customers and if someone is going to reply to this review.

Sehr schlechter Service, keine Informationen

Since October I'm waiting for refund because they cancel my trip, customer service not accessible at all. No more with this company!

A ÉVITER D'URGENCE !

Suite à une modification de leur vol, cela fait 6 mois que j'attends un remboursement de leur part.
CELA FAIT 6 MOIS QUE JE N'AI PAS DE REPONSE DE LEUR PART!

HONTEUX !

Worst company ever. My flight was cancelled, so i asked for a refund. Only received a few automatic answers that my request is accepted and that it could take longer than usual. After 4 months, tried to call them (almost impossible). When i finally got someone on the phone, i told the problem. they say it can take longer then usual. then i asked if it could take more than a year the employee told me: Maybe, have a nice day, bye.

Now, after half a year, still didn't receive a refund. So, if you care about your money, never book a flight at blue air.

Normal nu merita nici o steluță. Avionul a întârziat mult… personal arogant, plictisit și ignorant. La ieșirea din avion stăteau pe telefoane ! Nesimțire. Cu blue air niciodată !

I was due to travel with Blue Air to France on the 23rd of December but because I got Covid, I was not able to travel anymore. I called the call centre many times to ask for a refund or credit but the only thing they would offer is for me to change my ticket to another date. When I checked which dates I could change my ticket to, the only month, out of the entire year in 2022 I could possibly change my ticket to was in March. I told them that by that time, I will be around 32 weeks pregnant and so might be difficult for me to fly, the only response I got was "I can't help you, nobody can help you". No choice but to change my ticket to March and now, if I want to change my tickets again (if by some miracle more dates pop up), I will be charged to change our flights. For something that is completely out of my control, I am getting penalised for it and I can't even get a refund. Customer service? Ha! I don't think those words are in their vocabulary, they didn't seem interested to help at all and repeatedly told me that they are just the call centre and can't help.

Thieves and time wasters! After a year, still waiting for my refund.Ni mail contact, no phone number for complain…. In my opinion they are “legal” thieves!!!

Flights from LIS to OTP in October 2020 cancelled in advance in July 2020. 2021 is almost over and I have not received my refund.
This company is a scam.

A very unpleasant experience overall. On arrival at check in counter I was informed I have to pay an additional 200 pounds for the actual check in and for the luggage. While the luggage I somehow understand, I should have been more careful, paying for the effective check in is a ripoff. They should inform the passengers beforehand which never happened. The receptionist was very rude when I politely tried to express my feeling. The whole experience leaves a bitter taste.

It's incredible worse company ever!!! I had my fly booked for today from Luton Airport and didn't allow me to fly from there my original fly is been booked from Heatrow Airport just 5-6 days before my fly is been changed from Heathrow to Luton didn't let me fly form there with my small pet I paid £300 +Pcr covid test + traveling from London to Luton It's incredible worse Company I lost and my Christmas holiday !! I will make a complain and if I will need I will going and to the court !! Big shame to you Blue Air!!! This happened just now today !!

Cancel flight from August 2020 reasons been Covid19 and till now still they don't want to make the return. I was paid £850 for tickets, a lot of money and they don't care. Never ever in my life I will not fly with BLUE AIR any more. Disgusting company!!!