Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great service, super fast delivery and even sent a spare part immediately with no questions asked. The chair is lovely, fabric / colour is exactly what I was expecting. So far it’s been comfy but I’m... Zobacz więcej

Oceniono na 5 z 5

I purchased a beautiful Isla Rocking Chair for my nursery. Not only is my rocking chair absolutely stunning, but I have honestly never been more impressed by a brand’s customer service. Kylie and her... Zobacz więcej

Oceniono na 5 z 5

Absolutely fantastic company to deal with. So glad we decide to buy through you. Fast dispatch and they were happy to honour a voucher by refund after purchase without fuss. Can not recommend Black Ma... Zobacz więcej

Oceniono na 5 z 5

I bought 2 lamps and they both arrived in perfect condition in minimal time even though it was over the Christmas holiday. Thank you for a fantastic experience... I’m already planning on purchasing... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep meblowy
  2. Sklep z oświetleniem

Informacje o Black Mango

Informacje przekazane przez różne źródła zewnętrzne

blackmango

With over thirty years retail experience in Adelaide, husband and wife team Daniel Wright and Kylie Porter-Wright launched Black Mango in 2015 with a desire to bring beautiful, impressively designed furniture to the online marketplace at an affordable price.

We are not about offering thousands of pieces. We are about offering selected, timeless pieces to enhance the home and bring you a little smile when you walk past them in the room.


Dane kontaktowe

5,0

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Disappointing experience

I purchased a Black Mango dressing bench from Temple and Webster under the provision the product was to be shipped within 2 business days - as it states very clearly against this product on their webpage. I received the DAMAGED product 4 weeks later. No proactive communication from Black Mango as to a delay. Countless attempts by me to chase up my order until finally a resolution was mutually agreed to compensate me for the misleading delivery timeframe - an alternate bench to be shipped immediately. This never happened. They reneged on the compensation agreement and waited a further two weeks before dispatching the original order when it became available. All of which was not communicated to me. What an utterly disappointing experience, all for the sake of $125.
Needless to say, the product has been returned and my custom lost.

2 lipca 2020
Opinia niezależna
Logo Black Mango

Odpowiedź od Black Mango

Hello Trish,

Thank you for taking the time to write a review and for your honesty.

We are very sorry to hear that you are not happy with your online experience, please know that we were very disappointed that we could not complete your order in the time frame stated, this was an unexpected delay and we are also sorry that there was a mishap in communications with regards to the size delivered in the end, I can see that the Temple Team have provided you with some options moving forward.

Please know that this initial delay in stock is not a common issue for either party and we are all doing our best to get through the current situation. We are truly sorry that you have not had a streamline online experience this time, as this is something that both Temple & Webster and ourselves strive to achieve with every single order.

I hope you enjoy a lovely afternoon and again, thank you for your feedback. BM Team

Oceniono na 5 z 5

Item was found to be faulty after a few…

Item was found to be faulty after a few weeks of owning it. The customer service team were very prompt to reply to my inquiry and quickly offered and executed a solution that I was very happy with. It didn’t seem ‘too hard’ or I didn’t feel like I was doing a bad thing by reporting the faulty item. Just quick and easy!

16 marca 2020
Opinia niezależna
Oceniono na 5 z 5

Love our two different lamps

Love our two different lamps. Very special and unique in their own way. Delivered in time and packaged superbly. Very happy with the service and products from Black Mango

24 lutego 2020
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

Excellent customer service, quick delivery, painless and effortless. Black Mango you really did go above and beyond for me! I am extremely grateful for your assistance after my partner ordered the wrong colour bedhead! I will be recommending your services and purchasing from you again!

18 lutego 2020
Opinia niezależna
Oceniono na 5 z 5

Shipped super fast and quality product

It was as shipped super fast. Love the colour and quality of the ottoman.

17 lutego 2020
Opinia niezależna
Logo Black Mango

Odpowiedź od Black Mango

Thank you for writing a review Kirsty, we hope you have your feet up and are enjoying your new ottoman!

Have a great day,
BM Team

Oceniono na 5 z 5

Fantastic items great service

Our 2 chairs and 2 ottomans are fantastic - we have placed 2 seperate orders from Black Mango and both came in fast time in perfect condition and we love them!!!

14 lutego 2020
Opinia niezależna
Logo Black Mango

Odpowiedź od Black Mango

Thank you for writing a review Kylie, love hearing that your Black Mango online experience has been wonderful from beginning to end.
We are sure your new pieces look wonderful in your home and please sing out if we can assist again.

BM Team

Oceniono na 5 z 5

Happy customer

Quick and easy ordering and delivery. We were given a discount when asked for better price on multiple items.
Quality was as expected. Happy with Black Mango.

12 lutego 2020
Opinia niezależna
Logo Black Mango

Odpowiedź od Black Mango

Thank you for taking a moment to write a review Tambi, We hope your gorgeous new chairs look great in your home and we really look forward to hopefully assisting again.

Have a great day,

BM Team

Oceniono na 4 z 5

I purchased this Isla winged rocking…

I purchased this Isla winged rocking chair for my pregnant daughter .service and delivery were good and chair beautiful but open attaching the curved legs one of the four screw points was already damaged, . Hopefully chair is solid to hold body weight

6 lutego 2020
Opinia niezależna
Oceniono na 5 z 5

Fast delivery

Fast delivery. When enquired about the legs not going in they immediately offered a replacement but all was good silly me just didn’t know how to attach it!. Amazing customer service highly recommend

4 lutego 2020
Opinia niezależna
Logo Black Mango

Odpowiedź od Black Mango

Hi Miriam,

Love your review, made us smile :) Great to hear that you were able to resolve it yourself and yes, we are always available to assist anytime with anything at all.

Have a great day and please sing out if we can ever send some more gorgeous pieces your way!
BM Team

Oceniono na 5 z 5

Always great buying from Black Mango!

As always, my item was delivered promptly and exactly as expected. Always happy with Black Mango!

4 lutego 2020
Opinia niezależna
Logo Black Mango

Odpowiedź od Black Mango

Thank you for your return custom, always love assisting to add to your Black Mango Collection and we are glad to hear how happy you are.

Have a great day Michelle,
BM Team

Oceniono na 5 z 5

Excellent

Excellent. Although a footstool did arrive broken, a new one was rapidly dispatched.

30 stycznia 2020
Opinia niezależna
Logo Black Mango

Odpowiedź od Black Mango

Hi Hayley,
Thank you for writing a review, we appreciate your time and glad to hear that the freight damage was rectified quickly.
Have a lovely day and please do not hesitate to contact us again.

BM Team

Oceniono na 5 z 5

Extremely fast and reasonable priced…

Extremely fast and reasonable priced delivery within 2 days of order and love my Charlotte Bed Head

28 stycznia 2020
Opinia niezależna
Logo Black Mango

Odpowiedź od Black Mango

Thank you for taking the time to write a review Andrew,

So great to hear that you love your new bedhead and that you enjoyed your experience with us.

We look forward to hopefully sending more your way again, Take Care.

BM Team

Oceniono na 5 z 5

Kylie Stacey have outstanding customer…

Kylie Stacey have outstanding customer service

28 stycznia 2020
Opinia niezależna
Logo Black Mango

Odpowiedź od Black Mango

Thank you for your kind words Amelia and for taking the time to write this review.
We value customer service as No1. and would love the opportunity to assist you again.

Take Care,

BM Team

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

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Oto 8 wskazówek jak napisać świetną recenzję.

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