blackcircles Canada Recenzje 232

Wynik TrustScore: 4.5 na 5

4,3

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Oceniono na 5 z 5

J'étais un peu craintif considérant la somme déboursée, mais le tout c'est agréablement bien déroulé. J'ai acheté 4 pneus Falken Wildpeak A/T4W et à peine quelques jours plus tard, ils étaient livrés... Zobacz więcej

Oceniono na 5 z 5

I was looking to purchase midrange tires , saw several and read up on each, I also spotted a German company doing dry and wet tests and saw where tires ranked which gave me a reasonable idea of what t... Zobacz więcej

Oceniono na 5 z 5

I bought winter tires for a 2022 Lexus RX 350. I feel I got a great quality set of tires and rims for a reasonable price. Blackcircles had an installation booked at a location near my house. It went a... Zobacz więcej

Oceniono na 1 z 5

Purchased brand new tires but received used tires. I was told by customer rep they only sell new tires but received used tires. their suppliers are multiple shops and dont know what theyre physicall... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep samochodowy
  2. Sklep z akcesoriami samochodowymi
  3. Sklep z oponami i felgami

Napisane przez firmę

Blackcircles.ca is a Canadian company whose head office is in Montreal. Our main objective is to offer our customers a level of service that is unrivalled in Canada as well as some of the most competitive prices on the market. Our customers can choose between 2 options: Purchase tires with home delivery in 3-5 days in most cases Purchase tires with installation: the customer chooses the garage and the appointment date and time, and we take care of the rest!


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

232 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 34% z negatywnych recenzji

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Oceniono na 5 z 5

Great Price Good Service

Great price, easy to use, strong customer support. Everything worked as expected, and the garage that installed the tires were great, too. Recommend.

9 grudnia 2024
Opinia niezależna
Oceniono na 2 z 5

Lost a set of tires

They basically lost a set of tires. Garage says they never received them, but BC says they were signed for. I've spoken to about 5 different people who tell me they will call me back, but never do. They refuse to ship another set until they "resolve" the issue. Trying to cancel now, let's see if they give my money back.

11 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Great company

I bought tires and rims from Blackcircles . Great name btw . I am very impressed with the rims they are beautiful. The tires look great, getting them installed tomorrow .
Great price , easy website to use and delivery was perfect.
Great experience!

11 grudnia 2024
Opinia niezależna
Oceniono na 2 z 5

Only delivered 3 out of 4 tires

Only delivered 3 out of 4 tires. That was five days ago, I’m still waiting for the 4th tire.

6 grudnia 2024
Opinia niezależna
Logo blackcircles Canada

Odpowiedź od blackcircles Canada

We take your feedback seriously. We are very sorry for the delay in delivery. Most of the orders are delivered within 1 to 7 business days during the high season. Despite our best efforts, we are dependent on the high volume of deliveries from our carriers. As you know, the strike at Canada Post has resulted in additional delivery volume for Fedex and other carriers. Also, the tires may be shipped from different warehouses based on the stock availability. This is why you have not received the 4 tires together. Our customer care team is monitoring the shipping of the last tire. If you have questions about your order, we invite you to contact our customer care team at 1 844-926-2527 or at support@blackcircles.ca Thank you for your understanding and your patience.

Oceniono na 5 z 5

Fantastic deal fast service

Fantastic deal fast service - Blown away. Cheapest price on the Michelin Cross Climate 2 for a Volvo XC90 with 20 inch rims.
I ordered them Monday at 6pm. They were on my doorstep on Wednesday at noon. I saved over 250 total vs going to a local tire shop.

27 listopada 2024
Opinia niezależna
Logo blackcircles Canada

Odpowiedź od blackcircles Canada

Thank you for your positive comments! We are happy you were satisfied with your shopping experience.

Oceniono na 5 z 5

Choix, prix compétitifs et rapidité

J’ai acheté mes pneus d’été il y a quelques années, question d’essayer ce commerçant. J’ai retrouvé et commandé facilement les pneus que je voulais à partir de leur site web. J’ai été surpris que mon garagiste (depuis 23 ans) ne pouvait égaler le prix. J’ai reçu mes pneus à la maison rapidement. Mes pneus d’hiver étant à changer, je n’ai pas hésité à les acheter chez Blackcircles. Je vous recommande ce commerçant. Et franchement, je ne comprends pas ceux qui l’ont évalué avec 1 étoile.

22 października 2024
Opinia niezależna
Logo blackcircles Canada

Odpowiedź od blackcircles Canada

Merci beaucoup pour vos commentaires. Nous sommes très heureux que vous ayez apprécié votre expérience d'achat avec nous!

Oceniono na 5 z 5

Service was great

Service was great. They helped me find the perfect tires at a great price. The delivery of the tires was on time. I recommend using their services.

10 listopada 2024
Opinia niezależna
Logo blackcircles Canada

Odpowiedź od blackcircles Canada

Thank you very much for your nice review!

Oceniono na 5 z 5

Finally a company where you can contact a real person

The website was quite simple to use, there was a great variety of products and prices were amongst the best I could find. On top of that, I could easily contact one of their sales' team member for questions.

14 października 2024
Opinia niezależna
Logo blackcircles Canada

Odpowiedź od blackcircles Canada

Thank you for your review. We are happy you had a great shopping experience with us!

Oceniono na 5 z 5

great experience

ordered my tires and got them delviered at a shop. They booked an appointment with a shop. Got there tires were there and I was in and out in 1 hour. Blackcircles you guys rock!!

21 listopada 2024
Opinia niezależna
Logo blackcircles Canada

Odpowiedź od blackcircles Canada

Thank you so much!

Oceniono na 4 z 5

Highly recommended

Great price. Great service and fast delivery. All good!

22 listopada 2024
Opinia niezależna
Logo blackcircles Canada

Odpowiedź od blackcircles Canada

We're happy you had a good experience with us! What was missing to get a 5 stars? We're always looking to improve ourselved.

Oceniono na 5 z 5

Service à la client`le A1

J'ai appeler chez Blackcircles pour m'aider a me trouver les bons pneus!!! Wowwww service impeccable , aimable et j,ai reçu mes pneus 4 jours plus tard:)

5 listopada 2024
Opinia niezależna
Logo blackcircles Canada

Odpowiedź od blackcircles Canada

Merci beaucoup pour votre avis et vos commentaires!

Oceniono na 5 z 5

Best price I could find on the…

Best price I could find on the internet. Didn't try their appointment option but the shipping to my house was very quick.

8 października 2024
Opinia niezależna
Logo blackcircles Canada

Odpowiedź od blackcircles Canada

You're welcome and thank you for your review! Next time, try our easy booking installation service and we are sure it will save your some time!

Oceniono na 5 z 5

Very quick

Very quick, Customer service very good, and price is amazing

9 października 2024
Opinia niezależna
Logo blackcircles Canada

Odpowiedź od blackcircles Canada

Thank you for you nice review!

Oceniono na 5 z 5

Excellent to do business with

Excellent to do business with. I ordered 4 Michelin Cross Climete 2 and they arrived as described. I have not installed it yet but they look really good.
This company is legit. Contacted the customer service to ask for tracking and they responded so quick.

I will buy from them again. Highly recommended.

23 listopada 2024
Opinia niezależna
Logo blackcircles Canada

Odpowiedź od blackcircles Canada

Thank you for your review!

Oceniono na 1 z 5

Tire Defect redirected to Road Hazard Warranty

These folks shipped me product with a defect and refused to replace a tire that had a cut in it. I reported it within 2 days of receiving the tires. I was told to use the Road Hazard Warranty instead. Buyer beware. I am extremely disappointed.

My frustration is further compounded by analysis of a single photo of a tire that is literally 2 days old (yes, I should have noticed at time of mounting and yes, is on original Toyota 2004 rim that does have some curb rash that is not co-located). I have to FIRST fix the unrepairable tire by purchasing a 5th tire and then submit to road hazard in hopes I get my money returned to me and all the requirements of the road hazard warranty are met. So much for my wonderful buying experience. I have learned my lesson. Don't buy tires over the internet and certainly not from blackcircles.ca. I am sorry, but that's my experience.

You folks keep asking me to file a road hazard warranty claim and you don't even realize I can't do that until I buy a 5th tire (which is done) and receive it, install it and take pictures off the rim (as per your own process). Now I have a car I can't drive, no replacement tire (yet), and have paid out for 5 tires.

19 listopada 2024
Opinia niezależna
Logo blackcircles Canada

Odpowiedź od blackcircles Canada

Hello Mr Scarpino. We take your comments seriously and we aim to provide a seamless experience for our customers. According to our records, you have sent us a photo showing that the tire and rim on your vehicle have been damaged as a result of an impact. We understand that this is not a pleasant situation, and that's why we offer a road hazard protection that covers many of these situations. In these specific cases, as communicated by one of our agents, you need to fill an online claim to take advantage of our road hazard protection. Based on our records, it appears that you have not yet submitted your application. To see the details of our road hazard protection: https://www.blackcircles.ca/en/road-hazard-protection If you have more questions, our customer service team can be reached at 1 844 926-2527 or at support@blackcircles.ca Thank you for your understanding.

Oceniono na 1 z 5

TOOK BACK TIRES AND WON'T GIVE MONEY BACK

As a followup to my previous review - returned tires from august. STILL have not received my refund as promised. Want to charge me a restocking fee when it was their mistake. DO NOT DO BUSINESS with these people - you could be like me and be waiting for $2000 back you cannot afford.

20 października 2024
Opinia niezależna
Logo blackcircles Canada

Odpowiedź od blackcircles Canada

Hello Michelle Bechthold. We have validated this with our customer service team and it appears you've made 2 orders for the same tires. Mistakes happened. Both orders were delivered quickly to the selected garage. At your request, one of the order was cancelled and refunded to your credit card. According to the details in the order, there was some delays to get responses from you. In any cases, our customer service team do care about our customers. Unfortunately, there are shipping and handling fees when we need to return the products to a warehouse as clearly stated in our product return policy. Those fees are only covering Fedex delivery fees and handling fees to restock the tires at the warehouse. Thank you for your understanding.

Oceniono na 1 z 5

It is very unclear what is included in…

It is very unclear what is included in the tire price, received half my order in the mail, tires were not installed as I had assumed (and not instructed of during the ordering process). Waited on the hold for a couple hours then hung up, finally got a hold of a guy on their messenger service who was rude and very unresponsive. The guy offered no solution and suggested that I was needing to pay an additional 200 to return the tires... I had the credit card charge cancelled and refunded. Lesson learned - go with a reputable shop or online retailer who has GOOD customer service, inclusive packages and better prices.

16 października 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent!

These guys have been great. Two sets of wheels and tires over a couple of years. Needed a replacement center cap for one of my wheels a year a later and their customer service was prompt to reply and get the part in the mail. Great service from Black Circles and fast shipping of wheels, tires, parts.

10 października 2024
Opinia niezależna
Oceniono na 1 z 5

They make mistakes and won't own them

Please do not do business with this website. While tires were promptly shipped and they look good, my computer glitched out accidentally ordering the tires twice. I received two receipts. When I reached out to ask about the mistake, the company refused to take back the second set of tires without a restocking fee. They explained people order multiple sets of tires all the time. My question is then this: why would they not order on ONE receipt? Not multiple copies back to back—same address, same card number, same name.They also left this second set at the garage for an enormous amount of time, clogging up the poor gentlemans shop. DO NOT do business with them. If you have an issue, you will not be taken care of well.

22 września 2024
Opinia niezależna

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