DO NOT TRUST! Order never came and no response despite multiple attempt to reach out! In short, ordered almost a month ago now. DHL ecommerce (NOT DHL!) delivered it to a completely different a... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Good website offering lots of products. Our dog's food is the cheapest on here and with the subscribe and save its even better value. Good customer service and quick delivery. Never had any proble... Zobacz więcej
Reakcja na opinię
Bitiba deal with my Order quickly and if there is a problem Customer Service on Phone are helpful The Prices at Bitiba are areas cheaper than some other companies especially if u do repeat orders a... Zobacz więcej
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Had an issue with some parts for my cat tree being missing, nothing to do with Bitiba, totally due to the courier and the box having been thrown around until it had opened. Was handled super quick... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.
Dane kontaktowe
Stany Zjednoczone
- bitiba.co.uk
4,1
Dobra
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
If I could leave a 0 I would
If I could leave a 0 I would. Carrier left the parcel on front my front garden is open. Delivered at 10am on a Wednesday and I got back at 17:30 was not there. Carrier provided proof of delivery showing my front door from the other side of the road (open garden so obviously not secure) Batiba rejected my refund. When I called their customer service they put the phone on me and did not help at all. Won't answer emails nothing now minus £90 and no item useless company.... They don't wanna help at all I'm done with them so now I opened a dispute with my bank... Never order from them ever again
21 września 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi Philippa,
Thank you for taking the time to share your experience.
We're very sorry to hear about the issues you've encountered with your delivery and the frustration this situation has caused. We understand how concerning it is when a parcel is marked as delivered but cannot be located afterwards.
We would like the opportunity to review your case again. Please contact our Customer Care team and mention your Trustpilot review so that we can take another look at the details of your order and the concerns you've raised.
Thank you for bringing this matter to our attention.
Kind regards,
The bitiba Team
Great price and offers
Great price and offers and I collect the stamps so this time I was able to use them for £10 off. The courier is a bit slow but that is not the company. I am happy to shop here. Thanks.
3 września 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi,
Thank you for taking the time to share your feedback.
It's great to hear that you're enjoying our prices, special offers and savings stamps programme, and that you were able to redeem your points for a £10 discount.
We also appreciate your comment regarding the delivery experience. While we're pleased that you're happy shopping with bitiba overall, we understand how important reliable delivery is and will take your feedback into account.
Thank you for your continued trust and support. We look forward to helping you and your pets again soon.
Kind regards,
The bitiba Team
Reliable
Reliable, good quality, easy to order, competitive prices.
15 września 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi Amanda,
Thank you for your kind review.
We're delighted that you find bitiba reliable and appreciate the quality of our products, competitive prices and easy ordering process.
Feedback like yours means a lot to us and motivates us to continue providing great value and a smooth shopping experience for our customers and their pets.
Thank you for choosing bitiba. We look forward to helping you again in the future!
Kind regards,
The bitiba Team
Good prices
I have been buying from this company a number of years
and have always been pleased. Good prices and delivery time.
Thank you Bitiba.
4 września 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi David,
Thank you for your kind review and for being a loyal customer for so many years.
It's great to know that you've consistently been happy with our prices, delivery service and overall shopping experience with bitiba. Long-term customers like you mean a lot to us.
We truly appreciate your continued trust and support. Thank you for choosing bitiba for your pet's needs.
Kind regards,
The bitiba Team
Love Bitiba
Love Bitiba! Almost never had a problem with them and , in the rare cases I had one, they made up for it in an excellent way. Thank you
3 września 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi Enza,
Thank you so much for your kind words.
It's wonderful to know that you've had such positive experiences with bitiba over the years. We're especially pleased that, on the rare occasions when something didn't go as planned, our team was able to help and find a satisfactory solution.
Thank you for your continued trust and support. Feedback like yours means a lot to us and motivates us to keep providing great service for you and your pets.
Kind regards,
The bitiba Team
After years of being a Bitiba customer…
After years of being a Bitiba customer and literally spending £thousands. This is how they treat you:
I didn't recieve my order, they said dispatched when it wasn't and then evri said they'd got it and for 2 days said it was out for delivery and still it didn't get to me. I asked Bitiba to cancel the order as my cats couldn't wait any longer.
1. email recieved to say the order value would be credited once they got it back from evri. 2. I received an email to say the order had been returned and I received the refund. That should have been the end but: 3. Another email to say they're sorry the order had been delayed. 4. yet another email with an invoice for this order.
They made a mistake with my voucher too and I'd to contact them.
Unbelievable to say the least. So I made an official complaint and have now been waiting for 2 days for a reply.
** And if Bitiba reads this, you know exactly who I am, look up my complaint... what's the point now in contacting you when you've not responded to my complaint in 2 days, when you say 24 hours.. a bit like your delivery, always takes longer!
8 września 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi Sister Helen,
Thank you for taking the time to share your experience. I’m sorry to read how frustrating this situation has been, particularly after having been a loyal bitiba customer for many years and placing so much trust in us over that time.
From your review, it sounds as though you were faced with several issues in quick succession, and I completely understand why this would leave you feeling disappointed and frustrated.
I was also concerned to read your comments regarding the complaint you submitted and the lack of a response within the timeframe you expected. While I cannot verify the details of your case from the information available on Trustpilot, I appreciate that waiting for an update can feel especially disappointing when you have already spent time explaining the issue.
Unfortunately, I haven’t been able to locate your account using the details shown here. As Trustpilot is a public platform, I’m unable to investigate or discuss individual orders in this space. With your kind help, I would very much appreciate the opportunity to review your case fully and see whether there is anything further we can do. You can reach our customer care team via https://www.bitiba.co.uk/contact_form/ or by telephone on +44 1865 951302. As you have already contacted us, please feel free to reply to the existing case and mention your Trustpilot review, as that helps us identify and prioritise the matter more quickly.
Which brings me to the next point, regarding the lack of response you mentioned, I also wonder whether one of our automated replies may have been involved. Some of our initial responses are generated by an AI system to provide quick assistance with common enquiries. If that response does not address the situation properly, replying to it should escalate the case to a member of our customer care team for a personal review.
I realise I may sound repetitive with a suggestion that we share with other fellow Trustpilot reviewers, but contacting us through the channels above really is the only way we can securely access the order details needed to investigate matters such as refunds, invoices, vouchers and complaint handling.
Thank you again for bringing this to our attention. I truly regret the frustration caused and hope we will have the chance to look into this properly for you.
Team bitiba
Love Bitiba but They’re let down BIG TIME by DHL and need to get shot of them
Love Bitiba.
BUT am going to have to stop shopping with them.
They use DHL to deliver.
DHL Does not deliver and lies.
ĎHL Cannot be trusted and are actually making me hate using Bitiba.
It’s a BIG BIG shame.
I have spoken to customer service agents at Bitiba over the last two non delivered orders and said that they need to stop using DHL. Just look at the reviews for DHL Commerce. 1 star everywhere.
It’s making Bitiba (and I’m sure other companies) look very bad.
Sorry Bitiba.
11/9 Bitiba. I have sent you a completed form. I also completed the same form yesterday. I also phoned your customer service yesterday and reported this issue. I have been a customer of yours for years and years, but have provided you with my customer and order number.
10 września 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi JC,
Thank you for taking the time to share your feedback. I’m genuinely sorry to read about the difficulties you’ve experienced with your recent deliveries.
It is particularly disappointing to hear this because, from your comments, it’s clear that you enjoy shopping with Bitiba and appreciate our products.
I’d also like to thank you for highlighting your concerns about DHL. Customer feedback regarding our delivery partners is taken seriously, and comments such as yours are regularly reviewed internally. I’m sorry that your recent orders have caused such disappointment.
Unfortunately, I haven’t been able to identify your account from the information visible here. As Trustpilot is a public platform, I’m unable to investigate specific orders or discuss account details in this space. With your kind help, it would be great if we had the opportunity to look into what happened and see whether we can make things right. Please contact our customer care team via https://www.bitiba.co.uk/contact_form/ . As I often mention when replying to fellow Trustpilot reviewers, that is genuinely the best, and in practice the only, way for us to review individual cases securely. If you have already been in touch with support, please feel free to reply to your existing correspondence and mention your Trustpilot review so that the matter can be located and prioritised more quickly.
Alternatively, as I can see you are aware of, you can also contact us by telephone on +44 1865 951302.
Thank you again for bringing this to our attention. I hope we’ll have the chance to hear from you through our official support channels and restore your confidence in shopping with Bitiba.
Team zooplus
Online ordering is easy
Online ordering is easy, delivery information given and updated when needed. Great service and great price
28 sierpnia 2026
Opinia niezależna
Odpowiedź od Bitiba
Hello Pauline,
Thank you for your lovely review. I'm delighted to hear that you found our online ordering process easy to use and that the delivery updates kept you informed throughout. It's also great to know that our service and prices met your expectations.
Thank you for choosing bitiba and for taking the time to share your experience.
Team bitiba
Delivery system needs sorting
We have been using Bitiba for a long time but in the past 12 months or so, the delivery has got really hit and miss. Ordered dog food recently and was supposed to be delivered within 48 hrs(02.09.26). Checked e-mail today(09.09.26, was supposed to be delivered by everi, then changed to d.h.l. on 07.09. still not arrived. They need to sort their delivery system out or will be shopping elsewhere from now on.
9 września 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi cideread,
Thank you for taking the time to leave a review. I'm very sorry to read about the difficulties you've experienced with your recent order, especially as you mention having been a long-standing Bitiba customer.
Unfortunately, I wasn't able to identify your account from the details available on Trustpilot. As this is a public platform, I cannot look into individual orders or discuss account-specific information here for privacy and security reasons. With your kind help, it would be great if we had the opportunity to review what happened and see whether we can make things right. Could you please contact our Customer Care team via https://www.bitiba.co.uk/contact_form/? That is genuinely the best, and really the only, way for us to investigate the order fully and assist you directly.
If you have already been in touch with support, please feel free to reply to any existing correspondence and mention your Trustpilot review. Sorry for sounding a little repetitive with the same advice we sometimes share with fellow Trustpilot reviewers, but referencing your review helps us identify and prioritise the case more quickly. Alternatively, you can also contact us by telephone on +44 1865 951302.
Thank you again for bringing this to our attention. We value your loyalty over the years and would welcome the chance to look into this properly through our official support channels.
Team bitiba
Cheapest price I could find and quick…
Cheapest price I could find and quick delivery!
20 sierpnia 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi Georgina,
Thank you for your fantastic feedback. It's wonderful to hear that you found the best price with us and that your order arrived quickly too.
We really appreciate your support and hope to welcome you back again soon.
Team bitiba
Very good service.
The order I made was supplied very promptly within a couple of days. Very good service.
4 września 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi Diana,
Thank you for taking the time to leave us a review. I'm pleased to hear that your order arrived promptly and that you were happy with the service you received.
Your kind words mean a lot to us. Thank you for shopping with bitiba.
Team bitiba
Great range and prices
Great range and prices. Subscribe and save useful to keep stock without worrying about it! Delivery and service fast and reliable.
29 sierpnia 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi Katy,
Thank you for sharing your experience with us. It's great to hear that you're enjoying our range of products, competitive prices and the convenience of Subscribe & Save. I'm especially pleased that you found the delivery and service fast and reliable.
We truly appreciate your trust in bitiba and your recommendation.
Team bitiba
Mouldy dog kibble delivered late
Mouldy dog food was delivered late, and despite numerous emails to customer services and several telephone calls — many of which were cut off before I could get through — the issue is still unresolved.
The quality of the product was unacceptable, but the biggest disappointment has been the customer service. Despite repeated attempts to resolve the matter, I am still waiting for a satisfactory outcome.
Bibita’s customer service clearly needs a major overhaul. Customers shouldn’t have to repeatedly chase, email and call simply to get a basic problem resolved.
4 września 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi Josephine,
Thank you for taking the time to share your experience. I am very sorry to read both about the condition of the dog food you received and the difficulties you have faced when trying to get assistance.
What concerns me, in fact I should say surprises me, most is your comment that, despite several emails and telephone calls, you still feel that your case has not been properly resolved.
I have tried to locate your details using the information available on Trustpilot, but unfortunately I have not been able to identify your account. As this is a public platform, we are unable to investigate individual orders or discuss account-specific information here.
With your kind help, and apologies for having to ask for a little more of your time, I would very much appreciate the opportunity to review this properly. Could you please contact our customer care team via https://www.bitiba.co.uk/contact_form/? That remains the best, and really the only, way for us to access your order information and look into what happened. As you have already been in touch with support, please feel free to reply to your existing correspondence instead. In either case, do mention your Trustpilot review, as this helps us identify and prioritise your case more quickly.
Alternatively, you can also contact us by telephone on +44 1865 951302.
I am genuinely sorry for the experience you have described and for the impression our service has left. Thank you for bringing this matter to our attention, and I hope we will have the chance to hear from you through our official support channels and investigate this further.
Team bitiba
The quality of the dog food is great…
The quality of the dog food is great and the choices are great. The products were packed and delivered perfectly. Delivery was fast and plenty of communication.
23 sierpnia 2026
Opinia niezależna
Odpowiedź od Bitiba
Dear Caroline,
Thank you for your wonderful review. I'm delighted to hear that you were happy with the quality and variety of the dog food, as well as the care taken with packing and delivery. It's also great to know that our updates kept you well informed along the way.
We appreciate your support and hope your dog continues to enjoy their meals.
Team bitiba
Great site for all your pets needs.
Great site for all your pets needs.
Great variety and excellent prices.
19 sierpnia 2026
Opinia niezależna
Odpowiedź od Bitiba
Hello Jo,
Thank you for your kind feedback. It's fantastic to hear that you found such a great variety of products at excellent prices on our site.
We're grateful for your recommendation and look forward to helping with your pets' needs again in the future.
Team bitiba
Subscribe and Save is excellent
I have used Bitiba for about 10 years. I have only just started using the Subscribe and Save. This service is excellent. I worked out how often my dog would need his dry food and wet food and have set up two Subscribe and Save orders accordingly. The first cam exactly at the time it was required. Thank you.
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi Miss Moore,
Thank you for being a valued bitiba customer for so many years. It means a lot to hear that you've recently started using Subscribe & Save and that your first scheduled deliveries arrived exactly when needed.
We're delighted that the service is helping you stay stocked up with your dog's favourite food with less hassle. Thank you for your continued loyalty and for sharing your experience with others.
Team bitiba
Dodgy courier company used and no action taken
Placed an order, that they split into 2 parcels, 1 sent with DHL, the other one - Evri. DHL delivered as expected, when Evri decided, that I don't want my parcel, sending it back to Bitiba without even attempting to deliver. Got in touch with Bitiba, they sent a polite reply, just to do nothing at all about the situation (clearly mentioned Evri actions, which I never agreed to). Checked today, and they got their my parcel back at their depot. No message, no questions, no refund. And no more bitiba shopping for me - I'd rather pay a bit more and get the product.
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi Chris,
Thank you for taking the time to share your experience. I'm very sorry to read about the frustration caused by the delivery of your order, and I can completely understand why that would leave you feeling disappointed and unwilling to shop with us again.
I am also sorry to hear that, after contacting us, you were left with the impression that no meaningful action was taken regarding your concerns.
Unfortunately, I haven't been able to locate your account from the details visible on Trustpilot. As this is a public platform, I cannot access or discuss individual order information here. With your kind help, it would be greatly appreciated if you could contact our customer care team via https://www.bitiba.co.uk/contact_form/ so that we can fully review what happened with the returned parcel, check the status of any refund due, and investigate the courier's handling of the shipment. As I often mention to fellow Trustpilot reviewers in similar situations, that is really the best, and indeed the only, way for us to access your order securely and assist further. If you have already been in touch with our support team, please feel free to reply to that correspondence and mention your Trustpilot review, as this helps us identify and prioritise your case more quickly.
Alternatively, you can also contact us by telephone on +44 1865 951302.
Thank you again for bringing this matter to our attention. I sincerely hope you'll give us the opportunity to review the situation properly, and I look forward to hearing from you through our official support channels.
Team bitiba
Great service and prompt delivery
Great service and prompt delivery. Good value.
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi Michele,
Thank you for taking the time to share your feedback. I'm delighted to hear that you were pleased with both the service and the prompt delivery, and that you found good value in shopping with bitiba.
Your kind words and recommendation mean a lot to us. We truly appreciate your support and look forward to helping you and your pets again soon.
Team bitiba
Not Reliable
Ordered 5th August and after failed delivery of dog food , I cancelled the order and asked for a refund ... Now its the 1st of Sep and still waiting for my money back , have had to escalate it through paypal , Bitiba are the worst company I have had to deal with .... Find a reliable company is my advice ....
1 września 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi Andy,
Thank you for taking the time to share your experience. I'm very sorry to read about the difficulties you've faced, both with the failed delivery and the length of time you've been waiting for your refund. I completely understand why this has led to such frustration, especially when you took the step of cancelling the order and expected the matter to be resolved promptly.
I have been able to locate your details in our system. However, for privacy and security reasons, we are unable to discuss specific account or order information publicly on Trustpilot.
We will continue to work through the official communication channels to ensure the situation is reviewed correctly
I appreciate you bringing this to our attention and sincerely regret the disappointment and inconvenience caused.
Team bitiba
Quick efficient service
Quick efficient service. Very competitive prices .
23 sierpnia 2026
Opinia niezależna
Odpowiedź od Bitiba
Hi M,
Thank you for taking the time to share your feedback. I'm delighted to hear that you found both our service quick and efficient, and that our prices offered great value too. It's wonderful to know we met your expectations.
Thank you for choosing bitiba and for recommending us through your review.
Team bitiba
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.