Im just turning 40 but for the past 6 months i didnt know it was my hormones that were depleting when my life totally changed. Nhs diagnosed me with fibromyalgia so now iv found bioD and started some... Zobacz więcej
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Zobacz, co mówią recenzenci
Today I spoke with Chelsea and she was absolutely amazing! She is incredibly knowledgeable about perimenopause and made me feel at ease right away. We was still talking after 50 minutes, and I think... Zobacz więcej
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My experience with bio ID Health has been exceptional so far. Every step of the way from the first consultation with Lisa who was so professional, clear and approachable, the wonderful nurse who... Zobacz więcej
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It's been over a week and I've still not received my test kit but money has been taken. A consultation is an extra £20 when it should be included and mandatory before any HRT is delivered or kit provi... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Bio ID Health is a leading online hormone clinic specializing in Bioidentical Hormone Replacement Therapy (BHRT), dedicated to helping individuals restore balance and vitality. With over 3,000 patients served, our clinic takes pride in providing personalized, cutting-edge care tailored to your unique needs. At Bio ID Health, we focus on delivering safe, effective, and science-backed solutions to help you feel your best. Whether you’re struggling with fatigue, mood swings, or hormonal imbalances, our team of experts is here to guide you on your wellness journey. We use only the highest quality bioidentical hormones, ensuring a natural, balanced approach to hormone therapy. Join thousands of patients who trust Bio ID Health for their hormone therapy needs—because your health deserves the best.
Finally, Feel Like Yourself Again
Napisane przez firmę
- We're commited to our customers!
- We truly believe that everyone deserves to feel their best. This is why we prioritise the highest standard of care for all our patients and continuously strive to improve how we do things at BioID Health. We ensure all patients have regular check-ins and follow up blood tests at certain periods in their treatment plan which is all covered as there are no hidden costs.
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Zjednoczone Królestwo
- 0330 460 9999
- info@bioidhealth.com
- bioidhealth.com
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563 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 91% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Scam!
I've just been sent my 'results' from a test I understood was to tell me about my testosterone levels, and all they tell me is that I need another, more comprehensive test costing an extra £150! What a scam! Avoid this company.
After your reply - maybe you should make that clearer in your ads for this! It's completely misleading and manipulative. If you think I'm going to waste more money on a company that isn't completely transparent, you're very wrong.
11 czerwca 2026
Opinia niezależna
Odpowiedź od Bioidhealth
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations.
The initial test is intended as a screening assessment and helps identify whether further investigation is appropriate. In line with clinical guidelines, a diagnosis of testosterone deficiency requires additional testing, which is why you have been recommended to complete a more comprehensive blood panel.
We would encourage you to contact our Patient Support Team, who can explain your results and discuss the options available to you moving forward.
Kind Regards,
Team Bio ID
Easy to pay and hopefully will assist me
9 czerwca 2026
Odpowiedź od Bioidhealth
Thank you so much. We're really glad to hear that. We hope we can make a positive difference for you and support you every step of the way on your journey.
Iqra and Lisa made me feel so at ease…
Iqra and Lisa made me feel so at ease and expalined everything along the way. I am excited to start this new hormonal journey.
8 czerwca 2026
Opinia niezależna
Odpowiedź od Bioidhealth
Thank you so much for your lovely review! We're delighted to hear that Iqra and Lisa made you feel comfortable and supported throughout the process. Starting a hormonal journey can feel like a big step, so it's wonderful to know they helped put you at ease and answered all your questions. Wishing you all the very best as you begin this exciting new chapter, and we're here for you every step of the way!
Thieves
If i could give them less than 1 i would. Have written about this company a few times but i am so disgusted with the treatment received and now it worse. I sent 5 emails to them and lorraine russell telling them my meds werent working,i havent had the blood tests or consultations i was entitled to, so i wanted to cancel. They said i couldnt cancel without a proper exit interview, which i have next week. Todayi see though that theyve taken another £400 out my account! Thats £1200 now ...2 lots of meds, 1 consultation and 1 blood test.please do not be fooled. Ive been left skint and feeling worse than before i started
5 czerwca 2026
Opinia niezależna
Odpowiedź od Bioidhealth
Thank you for taking the time to share your feedback. We are sorry to hear about your experience.
We are glad that you have since been able to see a clinician and that a plan is now in place to support you moving forward.
Our team is currently dealing with your complaint directly and is actively reviewing the concerns.
We hope that through our ongoing discussions we can resolve your concerns and help get your care back on track. A member of the team will remain in contact with you regarding the outcome of your complaint.
Kind Regards,
Team Bio ID
It works well
1 czerwca 2026
Odpowiedź od Bioidhealth
We're glad to hear that’s working well for you. Appreciate you taking the time to share this, it means a lot.
5* Service
Super helpful and friendly staff. I really appreciate the follow up support available and it's not an exaggeration to say the hormones have changed my life. Thank you.
20 maja 2026
Opinia niezależna
Odpowiedź od Bioidhealth
Really lovely to hear this, thank you for sharing it. We’re so pleased the support has been helpful and that you’re feeling such a positive change. It really means a lot to know it’s made a difference for you.
Purchased and completed my test only to…
Purchased and completed my test only to be told they recommend a more comprehensive blood test to further assess my health at a cost of £150. I purchased this test on the assumption I would be told one way or another if my testosterone levels are low or not with some advice on what supplements would be suitable. Nothing of the sort, just a waste of money.
5 czerwca 2026
Opinia niezależna
Odpowiedź od Bioidhealth
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
Our initial Tasso blood test is designed as a screening tool to identify whether further investigation may be appropriate. In line with BSSM guidelines, a diagnosis of testosterone deficiency requires two separate testosterone measurements, which is why a more comprehensive second blood test is recommended before any treatment decisions can be made.
We would encourage you to speak with a member of our Patient Support Team, who can discuss your results and help you consider the options available to you going forward.
We appreciate your comments and feedback.
Kind Regards,
Team Bio ID
Premium Cost, But Ongoing Concerns Over Accuracy and Communicati
Whilst my initial review reflected a positive resolution to an earlier issue, unfortunately my experience since then has left me with significant concerns regarding the consistency of care and communication.
After my original complaint, a member of the customer service team contacted me, listened to my concerns and worked hard to resolve the issue. Following this, I attended my review appointment where my progesterone was changed to nightly use to help with ongoing sleep issues and my testosterone dosage was increased due to my symptoms.
When my next prescription arrived, the label on the progesterone stated different instructions to those discussed during my review. I contacted BioID Health and was reassured that the nightly dosage was correct and that the label may have been incorrect. To give myself peace of mind, I requested a copy of my updated prescription letter, which clearly stated that progesterone should be taken nightly.
I have now received my third prescription and once again the label states something different, this time instructing me to take the medication on days 10–25 of my cycle. When I contacted BioID Health, I was initially told this was correct despite my prescription letter stating otherwise. Only after asking for my records to be reviewed did the issue appear to be investigated further.
During the same call I also queried missing vitamins that I had paid for but not received. Initially I was advised they were only provided for a limited period, however after checking my records the adviser apologised and confirmed that I was entitled to them and they would be sent out.
In addition, I found myself having to chase my follow-up blood tests again. These have now been booked, but only after I raised concerns.
I currently spend approximately £650 every three months, equating to around £2,600 per year. Whilst I appreciate that mistakes can happen, I do not believe it is unreasonable to expect accurate prescriptions, consistent clinical advice, proactive follow-up and confidence that my records are being reviewed before advice is given.
I have now submitted a formal complaint and provided copies of both my prescription letter and medication labels, which contain conflicting instructions. I am awaiting a response and hope BioID Health will investigate the matter thoroughly and put measures in place to prevent similar issues occurring in the future.
Menopause treatment is often sought at a time when women are already struggling with symptoms and looking for reassurance and support. Consistency, accuracy and communication are therefore extremely important.
4 czerwca 2026
Opinia niezależna
Odpowiedź od Bioidhealth
Thank you for taking the time to share your feedback. We are very sorry for the issues you have experienced and understand the concerns raised regarding communication, prescription accuracy, and follow-up care.
Please be assured that we are addressing all of the points you have raised directly through our complaints process and are committed to resolving these matters thoroughly. We appreciate your patience while we investigate and work towards a positive outcome.
We hope to have everything back on track for you soon and restore your confidence in our service.
Kind Regards,
Team Bio ID
You won’t regret it, just do it
I had very detailed consultations with the lovely Lisa and Deryn, you know exactly what to expect, communication is top notch, so you are not left wondering. Having peace of mind that you are not part of a one size fits all package is key for me, and that they truly have your best health concerns at heart.
9 maja 2026
Opinia niezależna
Odpowiedź od Bioidhealth
Thank you so much for sharing this. It’s wonderful to hear that Lisa and Deryn helped make the whole process feel clear and reassuring for you. Knowing you felt supported every step of the way and never left wondering what comes next means a lot. We're especially pleased that our personalised approach has given you confidence that your care is tailored to you. Thank you for trusting us with your health journey.
From my very first conversation to the…
From my very first conversation to the last ,they have been so helpful and put me at ease , it's all made very simple aswell , especially Chris marky, hopefully get myself on track soon.
3 czerwca 2026
Opinia niezależna
Odpowiedź od Bioidhealth
Thank you so much for your kind words! We're delighted to hear that you have felt supported and at ease throughout your journey with us. We'll be sure to pass your lovely feedback on to Chris Marky. Wishing you all the best as you move forward, and we're here for you every step of the way.
Definitely wouldn’t recommend
Thought the price was too good to be true but thought I’d give it a go . Test came quickly .
Done test and sent it back .
Got email asking for another £150 . Didn’t mention that when I ordered test .
3 czerwca 2026
Opinia niezależna
Odpowiedź od Bioidhealth
Thank you for your feedback.
We work in accordance with the 2017 British Society for Sexual Medicine (BSSM) guidelines. Therefore, the initial blood test is intended solely to identify patients who may be suitable to proceed to a second, more comprehensive blood test panel.
We have contacted you directly and would welcome the opportunity to meet with you for an initial consultation, where we can provide more information and answer any questions you may have, helping you make an informed decision.
Kind Regards,
Team Bio ID
I cannot even begin to explain - life changing!
I cannot even begin to explain - life changing!
I started bio ID 10 weeks ago, in a very dark place mentally and unable to function physically. I had a spinal injury at 19 which means I've always struggled with pain, fatigue and physical exercise but only in the last 2 years has it given me hangover symptoms for days after doing any form of exercise. Before bio ID, my fatigue was off the charts and I was going to bed as soon as I'd put my kids to bed (7pm) because I was so exhausted. Sweating in the night, feeling like I could go to sleep at any point in the day and like I was walking through treacle, my mental health was in a ditch and I started anti depressants, therapy, you name it. Nothing worked. Then I watched an interview around hormones and thought 'what have I got to lose' - Bio ID has given me back my life. It was like I was wondering around in a fog before, now I'm back to myself, I am weight training again 2 x a week, no fatigue at all and I want to go out. I want to book things in the diary and I'm not in bed at 7pm!! A new chapter and one I am so grateful to have!! Thank you so much to lovely Lisa and everyone for genuinely changing my life and giving me back everything I thought I'd lost. If you're on the fence about this - DO IT! My only regret is not doing it sooner!
2 czerwca 2026
Opinia niezależna
Odpowiedź od Bioidhealth
Thank you so much for taking the time to share your journey with us. Reading your story is incredibly moving, and we're absolutely delighted to hear how much of a positive difference BioID has made to your life.
It sounds like you've been through so much over the years, particularly with the challenges of pain, fatigue, and the impact on your mental wellbeing. To hear that you're back to weight training, making plans, enjoying your days, and no longer feeling exhausted all the time is truly wonderful.
We'll be sure to pass your kind words on to Lisa, who will be thrilled to know she played a part in helping you regain the quality of life you felt you'd lost. Stories like yours are exactly why we're so passionate about what we do.
Thank you again for trusting us with your care. We wish you continued health, happiness, and many exciting new chapters ahead.
The team at Bioidhealth were both kind…
The team at Bioidhealth were both kind & informative in their entire approach. The service both logistically and medically was patient, curious and patient focused. Looking forward to working with them over the next year.
29 maja 2026
Opinia niezależna
Odpowiedź od Bioidhealth
Thank you so much for your kind words. It really means a lot to hear that you felt supported and well looked after by the team. We’re glad the experience has been a positive one for you so far, and we’re really looking forward to continuing to work with you over the coming year.
Would highly rec!
Wasnt sure to start with but extremely impressed! Really good people & customer service is on point! Hate having blood taken, a nurse came to my home (got a vein too which isnt easy on me) all in all these guys are offering brilliant healthcare treatment plans.
28 maja 2026
Opinia niezależna
Odpowiedź od Bioidhealth
Thank you so much for sharing this. We’re really glad we could make the experience a comfortable one for you, especially knowing how difficult blood tests can be. We’ll be sure to pass your lovely feedback on to the nurse as well. It means a lot to hear that you’ve felt supported and well looked after by our team.
I had a great experience
I had a great experience. My symptoms have improved a lot after the doctors carefully reviewed my condition and changed my medication. The doctors were very helpful, supportive, and took the time to find the right treatment for me. I’m very thankful for their care and professionalism.
26 maja 2026
Opinia niezależna
Odpowiedź od Bioidhealth
Thank you so much for your kind words. We’re truly happy to hear that your symptoms have improved and that you felt well supported throughout your treatment journey.
Our doctors always aim to take the time to carefully review each patient’s condition and find the treatment that works best for them, so it means a lot to know you felt cared for and listened to.
We really appreciate you sharing your experience, and we’re grateful to have been part of your progress. Wishing you continued good health and wellbeing.
Not happy, Complete RIP OFF, I WANT MY REFUND !
I have been waiting 2 weeks for my refund for my blood tests that I cancelled 1 hour after my consultation when I did some digging and found out the actual price per month for 'their' advised HRT regime!!!!
Very, very expensive, please ask about the pricing BEFORE you agree to pay £235.00 for a blood test !!!!
After countless telephone conversations, my refund is STILL going through their system !!!!!!
It DOES NOT take 2 weeks to authorise a refund !!!!
I WANT MY REFUND !!!!!!!
13 maja 2026
Opinia niezależna
Odpowiedź od Bioidhealth
Thank you for your feedback.
I am pleased to confirm that the refund has been processed and should be visible in your account.
Please accept our sincere apologies for any delays and for any inconvenience this may have caused. We appreciate your patience and understanding.
Kind Regards,
Team Bio ID
Odpowiedź od Bioidhealth
Thanks so much, that’s really great to hear. We’re glad everything arrived quickly and you’re happy with it.
I was really hoping I could start this…
I was really hoping I could start this treatment, but couldn’t be helped as my BMI was below 27, it would of been really helpful to read this in your email before booking - I was interested as it would help my visceral fat around my tummy & inflammation.
I understand that GLP-1’s work alongside BHRT.
14 maja 2026
Opinia niezależna
Odpowiedź od Bioidhealth
We are sorry to hear you felt the eligibility criteria were unclear and understand your disappointment at not being able to start treatment.
Patient safety is always our priority, and GLP-1 medications can only be prescribed when clinical guidelines are met, including a BMI of 27 or above. While we appreciate this may have been frustrating, these prescribing decisions are made to ensure treatments are both safe and appropriate for each individual.
We also appreciate your feedback regarding the booking process and will take this on board as we continue to improve the clarity of our communications. Thank you again for sharing your experience.
Kind Regards
Team Bio ID
Nobody contacted me before my next …
Nobody contacted me before my next payment was taken to see how I was which never happened before?
First time this has happened
21 maja 2026
Opinia niezależna
Odpowiedź od Bioidhealth
We are sorry that you were not contacted before your payment was taken, especially as this had happened previously. Thank you for bringing this to our attention.
As this is a subscription service, payments are taken automatically on scheduled dates. Please do email us directly so we can look into this for you, investigate the finer details surrounding your account and payments, and let you know any expected payment dates when we discuss this further. We’d really like the opportunity to resolve this for you.
Kind Regards
Team Bio ID
So far so good
So far so good, the team have been professional and informative. I had my bloods taken and results were delivered quickly. Follow up information on prescriptions and finance was good. Awaiting prescription so not sure on the delivery and quality yet.
21 maja 2026
Opinia niezależna
Odpowiedź od Bioidhealth
We really appreciate your lovely feedback. It means a lot to hear that you’ve felt well looked after and informed during your journey so far. We’re pleased everything from your blood test to receiving your results has gone smoothly and efficiently. Thank you as well for mentioning the support around prescriptions and finance, as we always want the process to feel as easy and reassuring as possible. We hope the next stage with your prescription continues to give you the same positive experience.
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