Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

5 foot bear was delivered to my office yesterday. The audio voice message is not working. Actually had a gentlemen answer the phone once & said computers were down he would call back within the h... Zobacz więcej

Oceniono na 4 z 5

My niece LOVED her pink plush horse! Item arrived on Christmas eve. My only criticism was initially the item had an earlier delivery date than actual and when trying to contact customer service i wa... Zobacz więcej

Oceniono na 5 z 5

Amazing! I work in the prop department on network tv shows and we found exactly what we needed in the vast collection of giant stuffed animals. Mike informed me that they can custom make pretty much a... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z podarunkami
  2. również w kategorii:
  3. Sklep hobbystyczny
  4. Sklep z produktami dla dzieci
  5. Sklep z zabawkami
  6. Sklep z zabawkami dla dzieci

Informacje przekazane przez różne źródła zewnętrzne

Personalized big stuffed animals are our speciality.


Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

370 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,1

Wszystkie recenzje

(370)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Just like promised

I was looking for a over sized bear all over Google. And luckily I found bigplush.com, price is great and came on time as promised. Even a little earlier I believe.

3 marca 2015
Opinia niezależna
Oceniono na 3 z 5

Pink elephant

Well , not happy that it does not bend like they say it will , for sitting position , and sewing by tail is very noticeable , I am sure it could be done differently . But it is Cute !!

1 marca 2015
Opinia niezależna
Oceniono na 1 z 5

Unfortunate

The first time I tried to order the plush labradoodle was December 2014. It was to be delivered Dec. 19th guaranteed. I called on Dec. 20th and was told, "Oh sorry, we should have called you we are all out of the dogs. (NAME) will call you and make it right." (NAME) never called, but my payment was taken. I called again on Dec. 22nd and was told that they would make it right and (NAME) would call me. (NAME) never called. I called a third time after Christmas and was told that (NAME) isn't great with time management, but that he would get back to me. (NAME) has yet to get back to me. Terrible customer service.

1 marca 2015
Opinia niezależna
Oceniono na 4 z 5

Good 5ft. bear.

Ordered the 5ft. Bear. It arrived on time, was easy to remove from box, and was of decent construction. Wife loved it. Thanks plush team.

28 lutego 2015
Opinia niezależna
Oceniono na 5 z 5

Fantastic Service

Tried to send a bear to Canada with another company and they cancelled my order. Big Plush helped me through the whole process. The girl I spoke with on the phone was awesome! My friend is thrilled with the product. Forget the Vermont place. Use Big Plush instead. She carries that giant bear around and snuggles up with it.

28 lutego 2015
Opinia niezależna
Oceniono na 4 z 5

"5 foot plush bear"

I got this bear thinking it would be 5 ft tall, it was a great bear but it was not the told dimension. Maybe the skin was measured at 5 ft and the filling made it fatter and shorter. Overall good bear, very lovable.

27 lutego 2015
Opinia niezależna
Oceniono na 5 z 5

Did not disappoint completely...

I was happy to see that the Bear was of quality make and material - I was offered a color for the bow and I picked GREEN because it happens to be the person's favorite color. I had it personalized FREE - that was perfect - except for the RED RIBBON. I tried contacting via website but to no avail. I would definitely order from them again but I would confirm VERBALLY next time.

27 lutego 2015
Opinia niezależna
Oceniono na 5 z 5

One Big Rose

If you want to make an impact, then Big Plush is the way to do.

I sent the 6 foot Rose to my best friend.

It was the "talk" of the office when the BIG BOX with the BIG ROSE arrived.

Fantastic!

27 lutego 2015
Opinia niezależna
Oceniono na 3 z 5

Great product, timing is extremely unacceptable

It's a great item and good options for customizing any giant bear, even though it's a little expensive, perhaps just a little overpriced. What kills me is the timing, horrible timing, it took a whole week and two days to get to my destination, this has to change, would it kill you to lose 10-20 dollars on better shipping 3-5 days?. Also add additional shipping options, maybe 10-15 dollars extra not $50 or $80 dollars, that's ridiculous. You will gain a lot more business and more customers would be happy and satisfied with your products.

26 lutego 2015
Opinia niezależna
Oceniono na 3 z 5

Took a little long.

I was expecting the bear to be at my door by now but he just got shipped out. You customer support did great on explain why and what awaiting fulfilment means though!

24 lutego 2015
Opinia niezależna
Logo bigplush.com

Odpowiedź od bigplush.com

Hi, Thanks for your business. Just to clarify, this was a shipment going outside of the USA to Canada, and you ordered on Feb 15th, and chose Priority Mail International with a written estimated delivery time of 2 to 3 weeks. Because we shipped 6 days after you placed your order (on Feb 22nd) we automatically upgraded your shipping method from "International Priority" to International EXPRESS shipping - which costs us much more because it is quicker - but we did not charge you any more. Express International shipping has an estimated delivery time that is 1 week quicker than Priority International - so you are on track to receive your order exactly within the original estimated delivery time range of 2 to 3 weeks you were originally given when you placed your order.

We emailed you your International Express Mail Tracking # when we shipped on Feb 23rd; and when we track it at usps.com using your tracking # EC567774567US it shows that your parcel is moving smoothly as it should, and is on track so far for normal delivery at this time. We are sorry for any unintended confusion about the difference between International Priority shipping and International Express shipping delivery times. Let us know when it arrives, and if everything is ok, and if there is anything more we can do to ensure your satisfaction. Thank you for your business.

Oceniono na 5 z 5

Great Customer Service—buy with confidence

The quality of the item was good, however the fur they had used was different than the one in the picture (the one that i wanted and expected). I phoned customer service and the owner offered me a full refund. Very nice man and no hassle on my end at all.

23 lutego 2015
Opinia niezależna
Oceniono na 5 z 5

GREAT!!

arrived earlier then expected(not a bad thing), bear was identical to what i saw online..expensive but defiantly worth it!

23 lutego 2015
Opinia niezależna
Oceniono na 4 z 5

Big bear with recorded voice

I bought with wife the big bear with my voice recorded over the phone for valentines day. I am a truck driver therefor my wife and I talk a great deal on the phone. She didn't recognize my voice. I realize that it would be a little off due to doing it over the phone but she still shou have been able to recognize my voice.

23 lutego 2015
Opinia niezależna
Logo bigplush.com

Odpowiedź od bigplush.com

Hi, Thanks very much for your comments. Regarding the add-your-voice feature you had selected: sometimes we receive audio files that, for some reason or another are not good enough quality to be able to hear clearly and loudly when we transfer the audio into the sound device inside the stuffed animal. It could be many things that cause this, including bad phone connection, speaking too quietly or too loudly, and many other possible causes that might be our fault - or the fault of outside circumstances during the time the audio was being recorded. Regardless of the cause, when we encounter these kind of problem audio files, we do what is necessary to enhance the sound quality as much as possible, so that it is both loud as possible, and clear as possible.

We are sorry if this caused your voice to become somewhat unrecognizable, and we are reviewing your case to see what modifications to the original audio file actually were made, so that we can really see how we might improve this process in the future. Please let us know if there is anything more we can do, either now - or if you ever shop with us again. Thank you very much for your business.

Czy to Twoja firma?

Zatwierdź swój profil, aby uzyskać dostęp do darmowych narzędzi biznesowych Trustpilot i lepiej poznawać swoich klientów.

Załóż darmowe konto

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej