BIGBOX.LT Recenzje 43

I wait my order 24 days, i buy it for my son for Christmas gift, but today i get information that they dont sent it yet... 24 days tyhey cant send me my order... Never again i order here.

Su blogesniu klientų aptarnavimu, turbūt, nesu susidūrusi. Pirkau TV, viską patvirtino, tačiau dėl lizingo kilo problemų, aš parašiau gmail'e ir gavau "matome, kad jau su jumis susiekė", nors jokių žinių nebuvo. Tai teko nueit į savo paskyrą ir pamatyt, kad atšaukė mano TV užsakymą. Galvojau dzin, dar kartą užsisakiau, paskambino, pasakė, kad išpirko, o jie netyčia nepažiūrėjo, tai pirkit kažką panašaus (nors mind you, jau antrą kartą perku). Dar kartą pažiūrėjau, jog prekė sandėlyje ir iš principo trečią kartą užsisakiau, tai vėl patvirtino viskas okay kaip ir praeitus du kartus, tik dabar nuėjus į paskyrą nėra nei vieno užsakymo :D ir vėl tyla eteryje.

The company lies about the availability of the goods for sale in stock and the delivery time of 1-2 working days ( a typical unfair client lure). A number of my purchases were very late; the last one is still being delivered, almost a month after the advertised maximum of two days. The company does not communicate with the customer during delays, does not offer compensation or otherwise negotiate problems. A highly unreliable company that fails to respect its customers.

pirkau telefona turejo buti atsiusti 2-4 diena kai ne gavau 4 diena parasiau sako kad tik galvoja issiusti mano telefona

Sugeba tik pinigus nulupt, savo pažadų nevykdo.

Jei gerai pamenu, dar nei karo nėra buvę, kad Bigbox užsakymai nevėluotų. Aptarnavimo keli pavyzdžiai: žinutę apie siuntos vėlavimą gaunu pristatymo dienos jau vakare (na būtųbgerai bent dieną prieš); kitu atveju gali net negaut žinutės, o paklausus kur siunta, gauni tiesiog linką į siuntos sekimo puslapį.

Pristatymo terminai pateikti puslapyje tik del grozio.

Užsisakiau grafikos kortele Balandžio 31, Laukiu savaitę net nesugeba išsiųsti tos siuntos. Nesiulyčiau pirkt iš šios įmonės nes nesugeba prekių išsiųsti.

Pirkau elektronikos prekę 200eu+ ir apmokėjau užsakymą rugpjūčio 10d. o po daugiau nei savaitės rugpjūčio 18d. sulaukiu skambučio, kad pardavėjas neturi tokios prekės ir negali įvykdyti užsakymo. Tai užsisakykite jei neturit, čia ne mano bėdos. Gėda. Taip pat pinigų grąžinimas irgi vėluoja jau…

I ordered a TV only to find out the next day that they do nit have it and I can only upgrade to a more recent version for 200€ extra. Obviously I asked to cancel the order. 3 days later the order is not cancelled yet and customer service says it is normal and I need to wait for their accounting to cancel it (???). Keeping 700€ is kind of a free of charge loan for them I guess? I am extremely dissapointed and the TV is still up in their website as available to order. What a scam company. I just hope to get my money back within a week.

Lauksiu 3 savaiciu, nera ne kedesy ne pinigu, ir ragele ne eme, kosmaras a ne Firma, ne kam ne rekomenduoju

If you need something fast, simple, and exactly what you want… then not from BIGBOX.

1. **Inaccurate delivery estimate.** When ordering online, the website promises delivery in 2–5 days. After paying, the next day I received an email saying I would get it in 9 days.
2. **Received the wrong item.** On the expected delivery date I got a package, but it wasn’t what I’d ordered. After going through the returns process I waited for a replacement—and only 22 days later did I finally receive the correct item. From purchase to receipt it took 35 days in total.
3. **They promise a gift, but don’t deliver.** After placing my order I got an SMS saying:
“Hello, your order No. xxxxxx has been accepted. Thank you for shopping at BIGBOX.LT. We’re gifting you a Go3 code for a 3-month subscription. More information will be sent by e-mail.”
I never received that code.

Awfull experience you place and order after two weeks they said there are no items on stock.

Never again, you have to wait month for the products… postponing and postponing the delivery time.

Consultants by phone lies about delivery terms and money return terms.

Delivery terms on the website is not valid.

Ordered a rug,paid £6.99 1-3day express delivery...said despatched that day,messaged next 2 days asking for tracking number/ courier info...messaged again 3 days later not received rug,bigbox refunded £6.99 and said it now 3 to 4 days delivery,still messaging asking for tracking etc,after 3rd message get reply rug out of stock and I've already received refund...messaged back eh? No received £6.99 refund,If you don't have in stock full refund please?...opened dispute with PayPal...shocking service

Initially promised to deliver in 2-5 days. After 5 days of waiting I reached support. They told me that the delivery time is 7-10 days (which is false and a lie). After a few days I got a message that it will not be delivered in 7-10 days. Now it will be delivered after ANOTHER 14. So basically instead of waiting 2-5 days I will have to wait ~1 month. I could get it shipped from china in that amount of time, it's ridiculous. It's extremely disappointing too, since it's an exceptionally important item. Not having it costs me a lot of money and nerves each day. It's even more disappointing that they lie and give different delivery times. If I had known earlier that they are so slow and incapable, I would've never ordered from them.

Ah, the joys of online shopping with BigBox.lt. I ordered headphones and instead received a robot vacuum cleaner. Naturally, being the morally upright person I am, I informed them immediately. And their response? Pure genius:

They’ll send a courier to retrieve the vacuum cleaner first, review everything on their end, and then—only then—send me my actual order. But wait, the cherry on top? This will all happen after Christmas.

So here I am, with a robot vacuum awkwardly parked in my hallway, wondering whose mistake this really is. I get it—human errors happen—but shouldn’t fixing this be a priority? Why am I stuck waiting for their process to run its course while my headphones are probably collecting dust in their warehouse?

Here’s an idea: send me the headphones I paid for, and send the courier for the vacuum. Is that too much to ask for decent customer service? Apparently, it is.

Labai man įtartina parduotuvė. Dabar vyksta prekių išpardavimas ir jie išparduoda prekes, kurių sandelyje net neturėjo:
Apple Watch ir Samsung Galaxy A25, prekių nebuvo galima rasti kataloge per paiešką, bet staiga akcijos dieną tų prekių psl. iš karto išlindo jau su užrašu "išparduota". El. pašte net ant reklamos skrajutės yra nuorodą į skirtingą A25 telefono modelį, kuriam net akcijos nėra.

Tame pačiame laiške yra dvi skirtingos nuorodos su skirtingais A25 128GB modeliais. Iki laiško gavimo su paskelbta A25 akcija, to juodo modelio net nebuvo prekyboje kaip pažiūrėti per paiešką. Buvo tik mėlynas. Tada kai atsiranda laiškas su akcija, tos prekės jau iš karto galima matyti kad nėra. Kai žemiau laiške, kur matote išparduodamų prekių sąrašiuką, dar iki šiol yra palikta nuoroda į mėlyną A25 modelį, kuris yra prekyboje, bet jam niekada ir nebuvo nurodyta akcijos.

Labai panašu kad išparduotom prekėm paskelbė akciją, kad tiesiog pritraukt klientų. Laiko gaišimas. Daugiau niekada netikrinsiu šios parduotuvės jokių išpardavimų. Užteko šitos patirties.

The worst company I have ever bought from. The lowest level of service and customer care, and they cheat probably all of them in succession. I bought a computer on hire purchase. For a very long time some untrustworthy consultant tried to sell me extra insurance, but I refused. Several times they called and persuaded me or forced me to choose to buy another computer, I just wanted a specific lenova computer. I waited a week for them to send it, but they called and said it was out of stock and there had been a mistake in the accounting, AFTER THE WEEK they informed me!!!. The reasoning was that someone else had probably bought THAT one computer at the time we were communicating about insurance. The biggest disrespect and willingness to sell the product with the insurance, because they don't sell otherwise.

Translated with DeepL.com (free version)