Berska Recenzje 45

Spett.le Servizio Clienti,

con la presente intendo segnalare e denunciare formalmente il mancato ricevimento dell’ordine effettuato online in data 27 novembre, che ad oggi, 23 dicembre, non mi è ancora stato consegnato.

Nonostante i numerosi tentativi di contatto con il vostro call center, durante i quali ho più volte richiesto informazioni e l’apertura di una segnalazione, le chiamate sono state interrotte senza fornirmi alcuna risposta risolutiva. Inoltre, avevo espressamente richiesto un gentile riscontro scritto via e-mail, sia per la segnalazione aperta sia per avere una conferma ufficiale della presa in carico del problema, ma tale comunicazione non mi è mai pervenuta.

Ritengo questo comportamento non conforme agli obblighi di assistenza e trasparenza verso il cliente, oltre che fortemente lesivo dei miei diritti di consumatore.

Con la presente chiedo pertanto:

un immediato riscontro scritto via e-mail;

chiarimenti sullo stato dell’ordine;

l’immediata consegna del prodotto oppure, in alternativa,

il rimborso totale dell’importo versato, entro e non oltre termini brevi e certi.

In mancanza di un vostro riscontro tempestivo, mi vedrò costretto/a a tutelare i miei diritti nelle sedi opportune, incluse le competenti associazioni dei consumatori.

In attesa di un vostro urgente riscontro, porgo distinti saluti. numero ordine 40252792667

Awful. They make returns IMPOSSIBLE

Went to Berska in Kingston. Had great customer service and was service by lovely girls

After reading all the negative reviews on here I wish everyone in Great Britain would boycott Bershka. My granddaughter asked me for a couple of things from this store for her birthday. One item was a pair of denim shorts which despite having the right size label in them they were much too big. Hence the impossible return process starts. First they sent the wrong return label which was to take item back to their Birmingham store. As it was too far to travel I tried to request the appropriate label to send from the post office. My email requests didn't get a response so I phoned Customer services. The young man I spoke to sounded so nervous and untrained on the phone that I felt quite sorry for him. I had to explain my request several times as he didn't seem to understand the difference between a return to store label and a postal label. When the penny finally dropped he said he would send me the correct label. Well I waited and waited and after a week it was evident I was waiting in vain. I then phoned up again and spoke to another young equally untrained man who kept putting me on hold despite my simple request. That conversation lasted 45 minutes. I'm pretty sure he hoped that every time he came back to the phone I would have hung up but I didn't. This time he did in fact send me a label which I thought was the correct one. The post office scanned the QR code and gave me a proof of return. I thought at last problem solved but no. Problem only just continuing. Bershka didn't refund me and when I contacted them again they wanted proof of return which I duly sent via email. They claim it wasn't legible so I got my tech savvy son to take a very clear photo with his expensive phone. The image was very sharp and clear and I duly sent it to them again. However all this was over a month ago and still no refund. Every time I contact them I just get an automated message saying they are looking into it and thank you for trusting Bershka. Ha ha! The shorts cost £30 so were not cheap. I think they are hoping I will just give up and go away or maybe don't even read my pleas for a refund. Do avoid this company at all costs because they will gladly take your money full stop.

Awful customer service. Ordered jeans on the 21st August, chose the collect in store, said they would be there on the 26th, it’s the 29th and they’re still in transit, apparently there was a delay but no communication from them apologising. Rang customer services and all they can tell me is it will be there in the next 48hours, couldn’t tell me where they have come from, so how does she know this!! Even asked if the store could post them when they arrive as we live 25 miles away, guess what the answer was no. Argh!! 😠

Their returns portal said my order didn’t exist. I have been trying to return my order for weeks now. Their customer service is awful. I have to message on Instagram and they rarely reply. When they do reply, they start the conversation over again, asking for all the order info I have already down them previously. Feels like a scam to get me to give up so they can keep my monkey. If you want any of their clothes find them on ASOS, who have lovely customer service

I bought 1 top and 3 trousers from Bershka. I did not receive the top and immediately messaged the customer service .They asked me pictures of the parcel and after all the calls and proofs they messaged saying they cant refund as they have sent the top. Its ridiculous service why would I lie about a £20 pound top . We have been a regular customer and this kind of service .

The Bershka Brighton store charged me twice for one transaction and then told me the money would be back in my account ‘within two hours’. If it wasn’t I was told to email customer service, which I did one day after the transaction. No reply. Five days later I’m still waiting. Appalling service and experience. Avoid at all costs.

I went to the Brighton store with my daughter on Tuesday 8th April.
We bought her a jacket which was lovely, however I was utterly disgusted by the attitude of the shop assistant we asked help from. There are no till assistants and we couldn’t get the security tag off, I left my daughter at the till and I went to get someone, the guy came over and I explained what happened, I had the receipt in my hand, he looked at my daughter and said “have you paid for this” my daughter said yes, he looked at her with a filthy look and said “oh really” I had the bloody receipt in my hand for gods sake! He took our receipt and literally read it word for word before he believed us!! Then he took the tag off! He had a terrible attitude and a face like a slapped arse, no smile or any nice words said! I was totally disgusted - where’s service with a smile these days?

If i could give 0 stars, i would! I’ve been trying to return an item since December and they’ve locked me out of my account so I can’t refund the item. i’ve been emailing and emailing and not only can the staff not seem to form a literate sentence, but they either ignore me or tell me to ‘wait for a courier to contact me’? even though they haven’t arranged one? What are they, magic? All i want is my money back yet this seems like an impossible task. I definitely wouldn’t recommend shopping online unless you have already tried on the clothes in the store beforehand as they will not allow a return of the item and will not give you your money back

I purchased a virtual gift card from the website on the 4th of January which should be delivered almost immediately- it is now 11 days later and no gift card has been delivered. Customer services just say there’s no update, someone will let me know when there is one. Their customer service line says they are open 10:00-21:00 but when you message them on WhatsApp they send an auto message saying their opening times are 10:00-17:00. TERRIBLE service. Avoid.

Curly hair manager on the Sunday of 24th November racially abused me calling me a stupid white pr#ck and kept saying how I’m white so on. Contacted bershka who don’t care police now informed

Eerste keer besteld hier. Net pakket opgehaald. Door regen was pakket nat en beetje opengescheurd en toch in het kluisje gestopt. Gelukkig inhoud er wel in. Helaas te groot. Leuke rok. Helaas niet meer in de goede maat. Hoop dat deze nog terugkomt. Verpakking kan beter

Amazing experience of ordering on-line. Trainers were amazing, beautiful colour and excellent quality. The whole experience was very very quick and definitely recommend. 😁

Pessima esperienza di acquisto on line.
La merce non è mai arrivata ma non mi sono stati rimborsati i soldi. Nessun contatto a cui fare un reclamo, una PEC inesistente, un servizio di assistenza inesistente . Abitiamo in periferia e il corriere dice di essere passato ma non è mai passato e non ha mai lasciato un avviso di passaggio. Adesso sarò costretta ad appellarmi all’AGCOM per pratica commerciale scorretta. Un pessimo servizio !

waiting for dressing rooms, very busy. Had 2 pairs of trousers, left 1 bought another. As I was queuing to pay I was approached by a young girl with long brown hair who had a stinking attitude accusing me of leaving the changing room in a disgusting state, explained I only had 2 pairs of trousers and it was not me, she continued on explaining how frustrating it is for her and how disgusting it was, would not accept it was not me, continued to hold me up while ranting about the state!!
Changing rooms are disgusting, to allow it to happen then approach certain customers queuing to pay is ridiculous.
She was so rude, in front of a que approaching me about something that was due to their utter lack of any management

I went to this shop with friends a few days back, there was this staff girl who approached my friend and who seemed familiar with each other and tried to sell something we weren't interested in and still went to the stock room to bring an item back even though we weren't interested and made some comments towards my friend that was inappropriate. We didn't find anything interesting. However, a few moments later when we left the shop, a call came to my friend and the staff girl's boyfriend started insulting my friend because she went to the shop and made their girlfriend (the Bershka staff member) uncomfortable and told us never to come to that shop even though is the only shop in Edinburgh. This is unprofessional and I would like for this girl to get held responsible for this behaviour as she cannot keep her personal life and professional life apart and made my friend feel awful and not want to come back to the shop.

My 16 year old daughter purchased a skirt in the Brighton shop in June, and at the till she was charged twice incorrectly for the same item. She sent them a copy of the receipt and screenshot of the transaction but they then denied receiving these. Having sent these again they now say the matter has been escalated internally. It should be a straightforward reimbursement but this company appears to be dragging this out hoping we'll forget. I'm absolutely disgusted. The person I spoke to on the phone today just kept interupting me asking for an order number which I don't have. Terrible company.

Hola!
Hoy hacia las 17h he ido al Berska de Diagonal Mar en Barcelona y estaba cogiendo un artículo de una percha y una trabajadora me ha dicho que debía esperarme a que ella colocará todos los artículos que llevaba, eran más de 20 prendas, le he contestado que quien debía esperarse ella era, yo como cliente no tenía porqué esperarme a que acabara cuando ya había tenido que hacer más de 15m de cola anteriormente para pagar. He pedido por la encargada y está ha defendido la actitud de la trabajadora, lo cual no me parece bien, entiendo que puedan trabajar con poco personal pero el cliente no tiene la culpa y yo no tengo porqué estar haciendo colas constantemente para coger y pagar una prenda.
Para estar cara al público se debe ser en primer lugar educado y en segundo lugar anteponer al cliente ante una compra.
Espero que se les derive mi queja tanto a la trabajadora, no me ha querido dar su nombre, como a su encargada.
Haré también una queja a atención al cliente.

Clientvriendelijkheid

Onlangs in de vestiging van Berska in Eindhoven geweest. Mijn vrouw vroeg: Verkoopt u bodywarmers?
Verkoopster: Do you speak Englisch? Mijn vrouw: No.
Verkoopster: I do not speak Dutch en liep weg. Erg klantvriendelijk. Mvg Han Ketting