Beniconnect Travel Agency Recenzje 

The outbound trip to Albir was OK but it took such a long time in what was supposed to be an 'express shuttle', over two hours! On the way back, they didn't even send an 'express' shuttle [which we had paid for] but rather a coach which again took a long time. Wouldn't use them again.

I normally use a private taxi transfer but the hotel I booked at offered a free return transfer so thought I would give it a try. On arrival I found the desk easily enough was met by a cheerful English representative and was shown to my bus (which was an express, max 4 stops) however this is where it went down hill.

We stood outside of the bus with no sign of the driver, 10 minutes later a non-english speaker driver approached us and checked out ticket before opening the door and letting us on. After a further 45 minutes the driver decided to get on board after waiting for other passengers and left for Benidorm. Even though this was an express not all stops were in Benidorm so it took around hour and a half before we were finally dropped outside of our hotel, so in total it took us 2.5 hours from first approaching the beniconnect desk to getting to the hotel (private taxi is normally 40 minutes, same time as the actual flight from the UK!)

As a result we decided to book and pay for our own private transfer with Costa Blanca transfers to get back to the airport given the experience we had getting here. Definitely wont be using this service, again, whilst it may be fine if you are on a budget the length of time it takes was ridiculously long, it would have been helpful if the driver had at least spoken english and updated everyone on how long it would be until they left the airport.

One top tip, always book the low cost (non-express) service as there were people on our bus who had done the same but were given an express journey. Dread to think how long the journey and wait would have been if this was the basic coach service.

Dreadful service and worse customer service team. Left myself and invalid wife stranded at Alicante airport as they had no car, totally unhelpful or sympathetic to our needs. Told me to get a taxi and claim it back from them, 28 days later and still waiting for a refund - now making a claimback through credit card company. Avoid this company, a waste of money and abusive customer service dept!

I see why they have so many bad reviews. Please do not put your money into this company. It’s so unreliable. They left us stranded with a disabled passenger simply because they didn’t want to wait for the disability services. I raised a complaint and they responded with a load of lies and excuses (they probably will with this review no
Doubt). I guess the reviews speak for themselves. Do not book them. Read the reviews. Get another company.

We had an awful experience with Beniconnect they didn’t allow for the luggage advised to them when booking and turned up with a completely inappropriate vehicle, resulting in 3 out of 7 of their passengers being put in a taxi with a promise that the fare would be reimbursed which then wasn't! They have completely refused to pay back what they had agreed to which has cost our group an additional 156 euro.

Booked a private taxi transfer from Alicante airport to our hotel near Alicante marina.Transfers were on time and the service was very good.

I have used Benniconnect many times and I must say I have never had a bad experience. Always there at Alicante airport waiting and always on time. Last year our driver was about 15 minutes late but only because he was at the wrong address given to him but still got us to the airport in time. I’m genuinely surprised to read negative feedback but on my own experiences il only use them. So much cheaper than a taxi and there cars and drivers are always clean and tidy.

I have used Beniconnect many times, this time I phoned them and they now charge a 6 pounds late booking fee for the bus from alicante to benidorm which is a bit of a rip off.

Ik heb wat te zeggen, gisteren 12/11 zijn wij afgehaald door Beniconect nl. Mr.Charlie in Alicante . Er waren 2 ongelukken gebeurt en er was enorm veel verkeer. Deze mijnheer heeft dat fantastisch opgelost zodat wij toch nog op een deftig tijdstip op onze bestemming terecht zijn gekomen nl.Suitopia in Calpe. Dikke merci aan Mijnheer Charlie! Rudy Van den Houwe

If I could give a 0 rating or less I would... AVOID, these balloon heads called to Confirm our pick up to travel back to airport, agents English was hard to understand so I requested email In the event of any issues... No email sent and bus did not arrive, almost missed flight home and had to pay for a taxi... AVOID THESE CLOWNS

Left stranded in airport for 5 hours no way of getting to my destination at that time of night. Really upsetting experience being alone.

To add to the delightful treatment benniconnect are now saying I was a no show .
No apology no refund for there shabby unprofessional service trying to turn the blame on me .

Travelled to Alicante on my own to meet family in Benidorm.
I booked the speedy shuttle with a max of 4 stops and journey time of 40 minutes.
I was put on the coach by mistake which took 2.5 hours to reach Benidorm after lots of drop off’s.
Got there eventually but decided to take a taxi back to the airport on my return, and spoke to Holiday Extra’s who issued a full refund.
Driver was lovely and coach was clean and air conditioned.

We had a good experience with Beniconnect, they organized our trip to Varna, Bulgaria and everything was fine. The operator over the phone was very cooperative, even when we wanted to change details in the last minute. We will definitely use them again next year!

Bus driver stole my suitcase, it was loaded onto the bus at my hotel and when I got to the airport and went to grab my suitcase from the hold it was gone, I said asked the bus driver where is my suitcase, he said all cases off bus friend. Instead of him staying to a minute to try help me out to figure out where it was or what could have happened he got in the bus and left me standing at the airport with nothing, this was the most horrible service I’ve ever received in my life and have lost £2000 worth of stuff that was in my case and some things that were irreplaceable was in the case. I beg anyone that reads this please do not travel with this company you are safer getting a taxi where you luggage is no more than a few feet away from you.

Used beniconnect for years But they have really gone down hill booked a return journey to & from Alicante airport paid by card payment taken & confirmed but no booking confirmation I’ve sent emails No reply’s & spoke via chat to Pauline who said she has now sent confirmation but guess what no confirmation I am pulling my hair out this transfer company is not fit for purpose ! A shadow of its former self

Our collection from the airport was actually very good - we had to wait 10 minutes for the driver, but when he arrived - he was polite, AC on and a good journey. The return however was a different story! I was called to say I would need to walk down the hill to meet our transfer taxi as they couldn’t get to us - 15 minutes of terrible customer service on the phone and unable to find them, an hour later I was told to head back to my hotel and a driver would meet me. I paid for hotel collection, and was fuming to have had to walk at 2pm in 36 degrees heat with my luggage! It transpired that they couldn’t reach us as they were in a full size coach for 2 of us!!! The drivers were both wonderful, but the company, and customer service were horrendous!!! I’d never use this company again!

What a joke of a company.left standing outside the hotel for 1 hour 30 mins,had to get a taxi

Awful experience. Would not recommend. Arrived at airport to be told our taxi driver was on another run and they didn’t know how long he would be. After telling us he’ll be 15 minutes about 3 different times by an extremely uninterested staff member. Who was sitting on her phone texting behind the desk. We then went on downstairs to the Other staff members who where more helpful. They said that the driver would be another half an hr on top of the time we where told he would be here for. Or we could pay for a taxi and they would reimburse us for it. Which I am glad we didn’t as any time we have phoned to complain we have had them put the phone down on us.

Would give 0 stars if possible. - AVOID

We gave the correct exact address for drop off and were dropped to a restaurant, the driver refused to stop after repeatedly telling him he was going the wrong way. This added another about 20 minutes to our trip and he avoided tolls which added more time too. Paying 120+ euros for a driver to avoid tolls and ignore you is ridiculous. For the return journey, the driver was 55 minutes late with no apology or reason why. I rang three times and spoke to an extremely rude staff member (2 of the three times) and was told three times driver is delayed by 15 mins then 5 mins and that I wouldn't get a refund if we got a taxi to the airport. No communication on where he was or phone call during the whole hour. He went to the wrong location when we had entered the correct and exact address on our booking. We nearly missed checking in luggage, it was an awful and stressful experience

Turned up at the desk in Alicante at 14:25 on 31st May. No sign of the driver. With no further explanation from the staff on the desk apart the driver turned up 30m later and then we sat on the coach for another 25-30m.
All in it took took 2.5 hrs to reach our hotel from first approaching the Beniconnect desk.
On the return we were told to await pick up at 16:15 for a flight that leaves the airport at 20:55! This meant we lost another 2 hours at the resort just so we could stand in the airport -economic for Beniconnect I suppose if you can treat people like this. If I would of known this at the time of booking I would have used another transfer company.