Belmont Moving & Storage Recenzje 45

This is a scam company. They provide you with an itial quote, and then send you closer to the date of the move an inventory sheet to validate the quote. Filled out the inventory, sent it in and never heard back from them. the day of the move the sub-contracted movers show up, not Belmont and triple the price of the initial quote. The wont move anything until you pay the new price. Then it was guess work as to when my stuff would arrive at my new location. When I got the quote I was told 2 days after the pickup, but when the movers showed up it could take 4-7 days. After many hours of phone calls, the subcontracted firm said the best they could do was 3 days. I also was not told that my stuff would be moved out of the truck, put in a warehouse, until another sub-contracted firm picked it up. When finally delivered and they won't start unloading until; you pay the remainder of the bill. The furniture was damaged, boxes where crushed and they lost a dresser to a very expensive matched bedroom suite. That was Sept 17th,22 and as of today Oct 14 I still not not have my dresser and they do not know what to do about it.
Do not contract with Belmont.

I have been contacted by Trustpilot that Belmont wants more information to help them improve. If Belmont is interested please contact me directly. here is their Job Number B6918281

Belmont Moving and

Storage did contact me after I posted this and they said they would correct the problem. That was 2 weeks ago and I have been in contact with them several times since then and they still have not addressed any of the issues. They keep telling me that they are not responsible because it was their subcontractor who caused the problem but I keep telling Belmont that I signed the contract with the, Belmont hired the subcontractor so Belmont is responsible.
I have been in touch with the Florida Attorney Generals Office who have informed me that I am not the only one who has been scamed by these moving brokers. The Attorney General is taking action and they have asked me to contact the Federal Motor Carrier Safety Administration with my complaint. This organization issues the licenses for interstate moving.
Please do not hire Belmont Moving and Storage.

Belmont Moving is a broker company, something they hide in the small print and fail to provide transparency when contracting with them. They provided a quote that was not remotely close to what was charged. The company that they sent arrived at 1:30 am and more than tripled the charge stating that they could just not do the job but the almost $1000 deposit I had paid to Belmont would be forfeited. As I had to move, I felt compelled to paid the significant increase. A move that was identified by Belmont to cost approximately $2,000 was over $7,000. But that wasn’t even the worst part of the experience. After loading the items, I was informed that it could take up to 3 weeks to receive my belongings. In reality, it took slightly less, only 19 days, with arrival at 7:30 at night. Once the unloading began, it was obvious that there was significant damage to furniture, in fact every piece of furniture. Not only were so many items damaged, but there are significant things missing. There are at least 6 large boxes, including items that are irreplaceable. Among missing items was bedding. How does one bring box springs and bed frame but lose the mattress. I have attempted to follow up with the company Belmont sent, but have not even received an acknowledgment that I have attempted to contact them. They fail to answer their phones, their voice mailbox is full and email goes unanswered. This has been one of the worst experiences I have ever had. I am struck by the statement from the individual I initially spoke with at Belmont when working to identify a company with which to contract. He proudly stated that Belmont moves many of our military. I have to say that certainly our military deserves significantly better than this company.

Also, after review was posted, TrustPilot contacted me to state this company had asked for additional information (order #). I sent it but am clueless as to why Belmont asked for it. Was it simply to appear concerned or following up? I have heard nothing from them. I even sent a copy of a certified letter sent to the company they contracted the move to, no response or acknowledgment from Belmont. The other company won’t even pick up the letter sent certified to them.

0 STARS!!! If I could use a time machine to go back in time and NOT hire this company I would. First off, I was never told my things would take about 2 weeks to arrive, but by the point they told me that, I was only days out from moving, so I just thought it would be fine. It ended up taking them about 6-7 weeks to deliver my things.Throughout these weeks, anytime I would call and ask for an update, NO ONE would give me a direct answer. I honestly thought about filing a police report because all of my stuff was just gone. After I finally got my stuff, I noticed multiple pieces of furniture were chipped, desk chair wheel had been broken and my mattress was covered in dirt. But I was so damn tired of dealing with this absolute hell of a company, I just decided to get over it and move on from this experience. Today, I go to turn on my $500 recently purchased TV (which they charged me an extra $100 to box up) and it is broken. It’s clear something smashed the screen. So I paid an extra $100 for them to “protect” my TV only for them to ruin it. I am so furious I spent almost $3000 for them to break my belongings and generally just not give a crap about me as a customer through this entire process. Please save yourself the trouble and loss of money. DO NOT USE.

We use Belmont Moving & Storage for moves for our clients that are moving into housing after experiencing homelessness. They movers are always nice and professional and treat their belongings with the utmost care. We sincerely appreciate them!

Do not trust this company. Do not use them. Their sales advisor (Blake Stephens) assured me that my deposit would be refunded if my move did not happen. Instead I was told by their customer service that the deposit is non refundable. Blake is not returning calls or emails.
This company clearly does not have any morals and does not care that one of its employees provided false information just to keep my deposit.

If I could give negative stars I would. First - they showed up two days late and at 1:30 AM. Then they said they would have my mother’s items here the next day - they arrived weeks later. When they did arrive - EVERY piece of furniture was broken - every single piece. There are multiple boxes missing. They brought the bed frame but no bed. The list goes on and of course now - no contact. If you want any of your belongings after you move - DO NOT CHOOSE THIS COMPANY!

Please be aware that Belmont Moving & Storage is not a real shipping company but a broker. BMS is not responsible for anything. They just give you an estimate, which looks very attractive being way below the competitor’s prices. When you are hooked up, you start dealing with its partner/subcontractor Luxury Logistics, LLC, and guess what… the final cost appears to be at least twice higher than estimated. Both companies have failed us on numerous levels throughout this transactional service - First, they were unable to provide us with a moving truck on the promised day of our signed agreement, or the following day. This caused us the loss of our booked travel/moving tickets, exceeding our move-out contract date contingency with the new homeowners, and extreme emotional and physical turmoil with trying to locate a moving truck/company last second to attempt to move our items out of the home. Once the truck finally showed up, not only did they bring an insufficient-sized truck that did not load all of the items we needed to be removed, but they had spent time up until 5 AM the following day loading our items with the new owners present in the home. Aside from this incompetence and delay, most of our furniture and boxed items were entirely damaged or destroyed upon delivery AND furniture and items were lost/undelivered. After spending over $14,000 for your services just to have you deliver, essentially, garbage, infuriated is putting it lightly. For a company that people rely on to deliver their valuables and help them through a vulnerable time as it is, this is truly despicable behavior, which the companies allow themselves the leisure of by trapping customers in one-sided contracts, taking no responsibility for something as horrid as destroying almost the entirety of peoples valuables and livelihoods. We will be going public with all of these concerns and our terrible experience with both companies.

I also didn't realize this company is just a broker until my movers showed up with a different name on their truck. They also nickeled and dimed me on having to pay extra so they could pack some smaller boxes and loose items into larger boxes. The price ended up going up about $600 after the truck was packed. The truck was packed on August 29th and now it's September 7 and they can't even tell me if the truck has left NY to go to NC. They never called me after the truck was packed to give an update. I've had to call them three times to check on the status and I'm told, "based on the mileage, they have 3-10 business days" to get my stuff to me. Will never use them again and I suggest you don't either.
Update: Now Sept. 16th and still no ETA when I can expect my things to arrive. Sept. 13 was 10 business days. It has now been 19 days since my stuff was loaded on the truck.

This is the worst company ever
This is the worst company ever! Do not trust these guys for a minute. They will purposefully low-ball your quote, then pressure you to pay cash quickly to "reserve your truck". When the truck shows up they tell you the pricing was wrong (oops) and instead it will cost almost double. Don't believe them! In the end I found a reputable mover who moved us more quickly for less than the original quote from this company. And they called me multiple times after trying to convince me nobody would give a better price than that doubled rate. LOL such a bad scam!

Paid a deposit in February to lock in my move and avoid peak pricing. Unresponsive when trying to schedule the actual move. Never got my money back. SCAM

This company is NOT A MOVING COMPANY. They are Brokers, and they are DISHONEST and deliberately deceptive aka fraudulent. They contract out the actual move to random carriers so that they can claim no fault when it comes to all the ways in which you will get screwed on your interstate move. They told us our property would be on it’s way to our destination immediately after pick-up. This was a lie. They told us it would be stored in one of their affiliate storage locations in a secure and temp controlled space near our new address. This was also a lie. Our property would have been 1500 miles away in NJ all the while we would be trusting that it was nearby and ready to be delivered in a timely manner, as was offered during time of contract. The driver who showed up moving day told us as much. Oh, and the cost of the move was now more than double the Binding Estimate. Belmont now refuses to refund our deposit, with which we were told required ACH to pay. This is also a lie…the small print clearly states that credit cards are accepted….but then how would they be able to keep your money they scammed you out of?
PLEASE DO NOT USE THIS COMPANY!

Belmont is not a moving company. They are brokers of other movers. They contracted with Affordable moving for my move. The experience was horrible. A lot of my items never made it to my new home and much was damaged. Their compensation program is a joke. Yes I signed the contract thinking it would be a simple move. Little did I know how a company could rip a customer off. The value of the missing and broken items is about equal to the cost of the move.

My 89 year old mother is moving out of state to come live with us. This company quoted $3600. She has already paid $3200. When the movers showed up in a budget rental truck, they were paid another $2600. They also said that they are have to add additional money for tape and bubble wrap, and an additional $175 because they have to walk too far. They didn't even take all of her stuff because they said that they have to load and deliver another customer on this same truck. Now they want another $1400 to come back for the rest of her furniture. Now I'm not sure if they are even going to show up and who knows that if they do pick up and finally deliver how much more she is going to have to pay. They have depleted her savings!!! Oh and I tried calling Belmont and they were very rude and didn't care that an elderly woman was being scammed. Stay tuned for more

This is an amazing company.very humble, honest ,respectful and professional people.My car was delivered safely as promised.They updated me as per my request until arrival.l highly recommend this company to anyone moving.Thanks a lot Tony.

This is a Scam! Broke my furniture! Everything was dirty! They are a broker not a mover! The worst experience ever! I can’t believe someone would work for them and be proud of their service! Soo disappointing and now I’m out of money with broken furniture! Terrible! Please DO NOT use this company!!! Read their reviews I’m so mad I believed them and thought they were a good company! Awful experience!

BUYER BEWARE! This is by and large the worst company I have ever worked with. We suspect they purchased the positive reviews on here because there is literally no way that they are either 5 or 1 star reviewed. The 1 stars are more than likely the correct reviews. I would give them NEGATIVE stars if we could.

1. We setup our move months in advance, and informed them that we had 3 apartments to move. (3/2, a 1/1, and an efficiency) We were quoted $6000 for what our rep said was 220 boxes (660 cubic feet) with furniture.
2. We never received a call from their company to get a detailed box list afterwards. Not to mention our rep (Tyler) was unavailable every time we called him and never returned voicemail we left or emails. We called them to confirm our item count and box list. The estimate jumped from $6000 to over $22,000!!! When they answered why, they blamed the rep Tyler saying that he had just started at the company and didn't know how to estimate. $6000 was the estimate for 660 cubic feet of space, boxes only, with no furniture.
3. After speaking with them and their acknowledgment of everything, they apologized and offered to reduce $1000 off the bill. Sorry, but no-one has $18k extra lying around for "just in case the movers price gouge." We had to look for another way.
4. End up getting a 2nd 26 ft Penske truck to offset the boxes/furniture that they would not take for us. All they took was our furniture and no boxes. Mind you, this left me and my family to bust our chops to load everything on our own, drive the 2nd truck up, and then unload - but that is another gripe on it's own.
5. When the movers came, I learned that they are not even an actual moving company. THEY ARE BROKERS! (which they never disclose to you on the phone) This was absolutely evident because they didn't have their own trucks, they hired a 3rd party company to move our stuff. The movers came in a freaking UHAUL truck! Totally feel swindled, part 3 of our epic frustration.
6. When they were loading our stuff, they couldn't lift our couch and told us there was a "heavy item" fee ($75), which I said if they could lift it and had no issues I was happy to pay. They could not lift it alone, and could not figure out how to move it out of our door (mind you, Rooms to Go brought it in with 2 guys with no damage to our property). I ended up having to help them get it out of the apartment and down the stairs. Afterwards, guess what happened? They still charged us the heavy item fee despite me having to lift it with them.
7. The second couch was a smaller loveseat. The kid tried to put it over the rails and wanted to drop it down to his partner. I absolutely advised them against this risky and ridiculous maneuver and told him that his partner would get injured if they did this. (his partner agreed)
8. Their first Uhaul broke down, then they had a second truck they rented. (added 2 full days to our move and they even asked if we could drive them to the uhaul company)
9. We waited almost 2 weeks for them and they finally delivered today. Mind you, we called in between and the company lied to us. We asked where the truck was, they said “We didn’t have enough items to ship directly via long distance shipping, so your items are in an air conditioned storage waiting for more people to move.” RIDICULOUS.

All of our pieces of furniture are damaged! Broken wood supports on buffet, broken lamp shades, chips of wood missing from everything, etc. I am absolutely pissed off to say the least! The insurance was a rip off in terms of the cost of it, and the cheap insurance they offer with the move only covers $0.60 per lb. We will definitely be making a claim to cover all of the damages, but nothing will cover the amount of emotional damage sustained during this entire experience. I never want to hear from this ridiculous company again.

TLDR: Unless you want prices jacked up at the last second, unprofessional service from start to finish, ridiculously extended delivery timeframes, and broken/damaged furniture all over - DO NOT WASTE YOUR TIME OR MONEY WITH BELMONT.

Hello nick rose! You are a poor excuse for anyone doing business with the public. You guaranteed me that if I needed ANYTHING, to just give you a call. I’ve called you a million times and you never call me back. You quoted me one price for my move, $2100 but you did not tell me that I had to pay more fees to other movers. I asked if you would give me time to read over everything before I signed, but you conveniently lied and told me that I had to lock that rate in or I’d lose the special. Then, when I found out about all the money that I still had to come up with, I was told that my deposit was non refundable😢. These people have stolen all my savings!!! My furniture is scratched up, chipped, lots of my beautiful vases are broken into bits and pieces and I’m totally stressed 😩. Lord have mercy on me for being so stupid!!! This company has duped me BIG TIME!!! Please whoever reads this, take heed! I wish I would’ve read the reviews first🤔😢. Shame shame shame on Belmont moving company, located in west palm beach Florida. I will be taking a trip there to speak with someone in person!!! Also, y’all beware of the movers they contract with!

I had a mover scheduled, paid extra to ensure that they would accept a credit card, and had them arrive 2 hours past the original window and on the phone with another customer who was threatening to call the police. They wouldn't tell me the specified date of delivery and wouldn't guarantee the quote even though it was binding. Customer service rep I talked to was really nice when I first booked and was reassuring. Reality was very different. I lost my deposit and all funds because of them. It's going to cost me an extra $3000 to move because of this mistake of going with the cheapest but highly rated moving company broker.

One star is too kind. These crooks are total scam artists. What kind of business has a phone number that picks up and says the inbox is full?? The "after hours" support number tells you to call back at the main number. They never answer the main number. They never return emails. They give you conflicting info and dates for packing and pickup and then don't answer the phone if you need assistance. All info is one way, you have NO INPUT once they have your downpayment. They are super helpful at getting the contract and getting your downpayment, but after that, you are their sucker. Do not waste your time or your money with these people. Certainly, do not trust your belongings to them or the people they hire.

I will never work with a broker again and Belmont is the reason why. At first, they seemed great. The first person I contacted to set up my binding contract for the move was terrific in explaining everything. Everything went downhill from there, however. The QA person who spoke with me the week of my move was calling the wrong number. The movers they brokered with, Gin & Lou, were late arriving because they were calling a different wrong number. They charged me more upon arrival, despite the contract. They quoted me 6-21 days after picking up my things, which was not what Belmont told me. In fact, they were a month late in delivering. They picked up my things in Colorado on 5/27/2022 and I never received them until 7/1/2022 - and this only after I had contacted the Better Business Bureau and a lawyer. No one from Belmont ever took my calls once my things were picked up, and Gin & Lou never returned them either. Horrible service. I will say, the actual laborers were great. All of my stuff arrived, and none of it was broken. Two terrible companies, however. I have definitely learned my lesson, the hard way.