Order a sweater for breast cancer and someone had written numbers on the inside of the back shoulder. Asked for a replacement and all they want to do is offer a refund of $5.00 and then I can order a... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Awful customer service. Non existent!! No phone support, only email & they don't respond. Ordered from them over a month ago & they claim package was delivered which it was not. Disputing the charge w... Zobacz więcej
If I could get zero stars, I would. Ordered clothing on 3/21/25. Never received merchandise. Have contacted company several times by email, and this problem has not been solved. I am out $61.57.... Zobacz więcej
First time ordering with this company, won’t be making any more orders. My item is nothing like the picture. The sizing is very small and I doubt if the fabric is actually cotton and linen, I wouldn’t... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
BelleZeke is committed to providing women with the best cotton and linen style clothing, focusing on the customer's fashion experience.
Dane kontaktowe
Chiny
- bellezeke.com
1,4
Bardzo słaba
64 recenzji
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
A fuir
A fuir! Commande attendue des semaines, articles de qualité lamentable, le soi-disant lin est du velours !, les tailles ne correspondent à rien et les couleurs ne collent pas du tout avec les photos qui sont délibérément trompeuses sur le site. Je vais également le signaler à Facebook qui leur fait de la pub
7 lipca 2023
Opinia niezależna
Odpowiedź od Bellezeke
Bonjour,
Nous nous excusons pour votre insatisfaction avec le matériel de l’article reçu. S’il vous plaît soyez assuré que les commandes sont retournables et remboursables - vous pouvez nous contacter à plaint@bellezeke.com pour le régler.
Pour votre commodité, notre équipe de plainte vous a envoyé un courriel pour lancer le processus de résolution du problème. Veuillez vérifier votre boîte de réception. Nous espérons avoir de vos nouvelles et que ce problème sera résolu dès que possible.
Meilleurs voeux.
Customer complaint team
complaint@bellezeke.com
Bought 4 dresses: AWFUL
BEWARE!!!!!
Bought 4 dresses. Two are WAY TOO SMALL and don't match the stated measurements. One of them is GIGANTIC and all were supposed to be size 4X. No phone number, no return address. My credit card lists a Chinese company.
The "workmanship" is subpar. Unacceptable.
The fabric is not linen.
One dress hasn't been shipped yet and I will try though Facebook to tell them to keep it and send me a refund.
The return address on the package doesn't exist.
13 czerwca 2023
Opinia niezależna
Odpowiedź od Bellezeke
Dear Valued Customer,
We are sorry to hear that you had a negative experience with your recent purchase. We understand how frustrating it can be when the items you receive are not up to your expectations. We would like to address your concerns and resolve the issue at the earliest.
Firstly, please accept our apologies for the inconvenience caused due to the sizing issue. We would like to assure you that our team takes utmost care while sizing our dresses, however, we understand that it may not have met your expectations.
Regarding the fabric, we would like to clarify that our dresses are made of high-quality linen, and we source our fabric from trusted suppliers. We will investigate the matter further, and if there is an issue with the fabric quality, we will take necessary steps to rectify it.
As for the address on the package, please note that it was only a transportation depot, not our return hub.
Could you please share your order number with us? (via email or else) Our team will investigate the matter and get back to you with a resolution at the earliest.
Sincerely,
Customer Complaint Team
complaint@bellezeke.com
Can't get them to give me the return address…
Can't get them to give me the address to return clothes that are all WAY TOO SMALL for the sizing they listed on their web site. Very frustrating. The clothes are cute but much smaller than the standard S, M, L, XL. And then to get the run-around about how to return them adds insult to injury. Scammers!
22 maja 2023
Opinia niezależna
Odpowiedź od Bellezeke
Dear Customer,
Thank you for bringing this matter to our attention. We are sorry to hear that your recent experience with our website did not meet your expectations. We understand that returning an item can be inconvenient and we apologize for any frustration this may have caused.
We would like to make things right for you. Could you please provide us with your order number and the item that fit too small? This information will help us identify the issue and work on a solution that suits you best.
Again, we apologize for any inconvenience this may have caused and we look forward to resolving the matter for you.
Thank you for your patience.
Best,
Customer Complaint Team
complaint@bellezeke.com
La robe ne ressemble pas du tout au produit commandé
La robe ne ressemble pas du tout au descriptif.
Matière. Modèle rien à voir. Ce n'est pas du lin!! Et ça ne vaut pas le prix payé. Site soit disant italien mais le colis viens de Chine. Je tente un retour. On me demande des photos..affaire à suivre
11 maja 2023
Opinia niezależna
Odpowiedź od Bellezeke
Bonjour,
Nous nous excusons pour votre insatisfaction avec le matériel de l’article reçu. S’il vous plaît soyez assuré que les commandes sont retournables et remboursables - vous pouvez nous contacter complaint@bellezeke.com pour le régler.
Après avoir examiné le cas, nous avons constaté que vous avez accepté deux remboursements et que le remboursement a déjà été émis. Si vous avez des questions de suivi, n’hésitez pas à nous contacter.
Meilleurs voeux,
Équipe de plainte client
I wish I had read the reviews on this…
I wish I had read the reviews on this site before ordering. Sizes are way too small. And the ridiculous run around they give you when you ask how to return for refund is unbelievable. Asking for photos of me wearing the clothes?!? NO WAY! If they’re too small, how am I supposed to do that. Asking for photos is not listed on their return policy as required. Plus: it’s weird and inappropriate. They are evasive when asked for an address to return u wanted items. Is that because it’s overseas and shipping would be more expensive size than the items were? RIDICULOUS!
1 maja 2023
Opinia niezależna
Odpowiedź od Bellezeke
Dear Jane,
We are sorry for any inconvenience caused.
Orders are returnable and refundable. But as per our policy, we require all customers to cover the return shipping cost. Some customers may find it unworthy of return, so we would offer other solutions before giving the return instructions, which may cause some seeming round-around.
If you don't feel satisfied with the solution the customer support team offered, kindly contact our customer complaint team at complaint@bellezeke.com. We will offer the best solution possible.
Regards,
Customer complaint team
complaint@bellezeke.com
Mitigé
Tissus fins (aucune étiquette de composition, d'entretien, de provenance) venant de Chine, long délais de livraison.
18 kwietnia 2023
Opinia niezależna
Odpowiedź od Bellezeke
Hello,
We are sorry for any inconvenience the shipping time may have caused.
Please check your inbox. Our customer complaint team has sent you an email to tell you more detail about the shipping information of your order. If you have any queries, please feel free to email us.
Kind Regards,
This company is a scam!
This company is a scam!! Fabrics are not as listed. Good luck trying to return anything.
3 maja 2023
Opinia niezależna
Odpowiedź od Bellezeke
Hello,
We are sorry to hear about your negative experience with our company. We take customer feedback seriously and are committed to ensuring that all our customers enjoy their shopping experience with us.
Regarding your complaint about our fabrics, we would like to clarify that we only sell high-quality fabrics, and we always ensure that the product descriptions are accurate. If there was an issue with the fabric that you received, we would be happy to investigate further and offer you a resolution.
As for your comment about returns, we have a straightforward and customer-friendly return policy. We offer returns within 30 days after delivery. We understand that returns can be frustrating at times, but we will do everything we can to make the process as smooth as possible.
Thank you for taking the time to leave your feedback. We appreciate your business and look forward to making things right.
Best regards,
Customer complaint team
complaint@bellezeke.com
An item was missing from the order I…
An item was missing from the order I received. I reached out to support@bellezeke 4 times and no one has responded. Had to file a complaint and dispute with PayPal. Furthermore, the address on the website is Milan, Italy. The charge on my PayPal account went to YuanYuan. I am very suspicious that these clothes are not made in Italy.
UPDATE: Information in Bellezeke’s Trust Pilot response is not accurate. I provided all documentation including a copy of the order with order number clearly visible. Meanwhile, Bellezeke has tried to challenge my review here several times. Each time I have responded to Trust Pilot with documentation substantiating my review. PayPal was able to get a partial refund for me which I settled on because I didn’t not want to continue giving this scam my time over shipping charges. I will never again do business with Bellezeke.
12 kwietnia 2023
Odpowiedź od Bellezeke
Dear Christine,
We apologize for the inconvenience caused to you due to the missing item in your order, and the lack of response from our customer support team. We understand how frustrating this can be, and we assure you that we are taking steps to improve our communication channels and response times.
We tried to identify your order ID to take care of the issue but failed. So we wonder if you could kindly provide your order ID and other info? Our email address is complaint@bellezeke.com, we want to help you with this issue.
Looking forward to hearing from you.
Best regards,
Customer complaint team
Update:
Dear Christine,
We apologize for the delay in offering you our service. The order couldn't be verified due to a system error. We have already found your order and sent an email to inform you of the latest update on the package. Kindly check your inbox.
If you have any further queries, please feel free to email us. Again we are sincerely sorry for the inconvenience caused.
Customer complaint team
complaint@bellezeke.com
I wish I would have read these reviews…
I wish I would have read these reviews before ordering- cheap, clothes that rip when you try them on! Of course they want pics, which I did provide, but I’m not holding my breath for a refund.
14 kwietnia 2023
Opinia niezależna
Odpowiedź od Bellezeke
Dear Veronica,
We apologize for your dissatisfaction with the quality of the item received. The picture was a method to help us verify the problem effectively. Please rest assured that we will take good care of this issue. And orders are returnable and refundable -- you can reach out to us at complaint@bellezeke.com to sort it out.
We tried to identify your order ID to take care of the issue but failed. So we wonder if you could kindly provide your order ID and other info? Our email address is complaint@bellezeke.com, we want to help you with this issue.
Looking forward to hearing from you.
Best Wishes.
Worst Quality. Worst customer service
The product I ordered arrived stuffed into a bag that was way too small. The tape on the bag was actually stuck to the clothes inside because it had torn during shipping. Not a single item I ordered was as described. I emailed and asked for a full refund and they responded asking me for pictures. I am not going to put on clothes that are too big or too small for them to judge whether they agree! Seams are crooked. Material is cheap. Quality is substandard in every way. I doubt I will get any money back. That is $185 gone to waste. I will continue to try, but I am not going to justify my dissatisfaction with photos. I will report this business to the online sights that allow it to advertise and to the BBB. Terrible experience. Terrible product. Terrible customer service.
28 marca 2023
Opinia niezależna
Odpowiedź od Bellezeke
Dear Denise,
Thank you for your feedback.
When it comes to the problem about defective items, asking photo of the item is a fixed step in the return process, according to our return policy. There are at least 2 reasons why we have to do so.
First, we need the photo to confirm which item you are talking about. Oftentimes, customers only speak of the problem but we can see many items in that order and have no idea of which item has the problem at all.
Second, we need photo to verify the problem. In the past, we offered return authorization to some customers who claimed the item were defective. But we found no defects after receiving it. Therefore, we obviously can't verify the problem by bare words. We hope you can undertsand.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Never Received Merchandise
I purchased a top on March 14th. I have yet to receive it. I have read the reviews and I am worried I might not receive it. Waiting...
Michal Benegasi
14 marca 2023
Opinia niezależna
Odpowiedź od Bellezeke
Dear Antoinette,
We are sorry for your wait. If you have any queries about your order, please do not hesitate to get in touch with us (at support@bellezeke.com.)
Upon receiving your complaint, we intended to conduct a thorough investigation into the issue and found that we failed to identify your order. We wonder if you could kindly provide your order ID and other info? Our email address is complaint@bellezeke.com, we want to help you with this issue.
Looking forward to hearing from you.
I have reached out twice to figure out…
I have finally heard back from them and they are insisting that I submit pictures with the clothes on! “Please submit pictures showing the quality and fit”
They want me to submit pics showing the clothes are too small and too big!!! 😳
So insulting, imagine how they might use this pics of me! This is crazy!
13 marca 2023
Opinia niezależna
Odpowiedź od Bellezeke
Dear Faith,
Firstly, we are sorry for how you feel about our products' size. Because each of our merchandise has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly.
Secondly, we apologize for your dissatisfaction with the quality of the item received. Please rest assured that orders are returnable and refundable --you can reach out to us at complaint@bellezeke.com to sort it out.
Last but not least, for your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Update response:
Hi,
Please rest assured. The photo was only to confirm the problems.
Regards.
I have placed my order almost a month…
I have placed my order almost a month ago and have not received anything as of yet except an email
11 marca 2023
Opinia niezależna
Odpowiedź od Bellezeke
Dear Yakuzan,
We are sorry for any inconvenience caused.
If you have awaited your order for a while without any update on the order status, we suggest you contact our customer service team to inquire about the status of the order. We can be contacted via email, at support@bellezeke.com or complaint@bellezeke.com.
Regards.
No one will answer my emails..want to…
No one will answer my emails..want to cancel an order not recd and return 2 items. Want you to credit my credit card and give me return address, please.
3 marca 2023
Opinia niezależna
Odpowiedź od Bellezeke
Dear Diann，
Thank you for the review.
It is verified that the support team replied to your emails three times since last month. Each response was done within 12 hours after receipt. Yet you seem not to receive even one of them. (we have no idea why this happened.)
But we have another email address which is complaint@bellezeke.com. It can work well according to our experience. And the customer complaint team already tried to send you an email to check if you can receive it. We hope to hear from you.
BTW, if you still can't receive the email from complaint@bellezeke.com, we suggest you go to Facebook and search for the official account of BelleZeke. We can also deal with it online.
Regards.
Can't understand all the negative…
Can't understand all the negative reviews. My dress is gorgeous, well made and fits perfectly. Excellent customer service.
28 lutego 2023
Opinia niezależna
I would simply avoid!
I would simply avoid!
I received 9 items out of 10 items so far and there are only 3 of them I can wear. The others are either too small ( I ordered a size higher just in case but none the less) or just really awful. The last one made me laugh: my husband asked me if it was a pj top - it was is a satin polyester that nobody in their right mind would wear outside. I wanted to give Bellezeeke the benefit of the doubt in my previous reviews. But none of the products are in cotton or linen as advertised. There were fortunately 3 items that look like the picture (the ones I wear) but they are in synthetic materials (viscose or rayon) and even at that price they are not a good buy. Save yourself the hassle and simply avoid.
29 stycznia 2023
Opinia niezależna
Odpowiedź od Bellezeke
Hello there,
We apologize for your dissatisfaction with the fit and material of the purchase. Please rest assured that orders are returnable and refundable --you can reach out to us to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
First and last order with this company
First time ordering with this company, won’t be making any more orders. My item is nothing like the picture. The sizing is very small and I doubt if the fabric is actually cotton and linen, I wouldn’t know as there is no label on the item. The sleeves are supposed to be 3/4 and wide kimono sleeves, they’re normal sleeves. No idea where the ‘pleated’ feature is as mentioned in the description , certainly no pleats anywhere in the garment. No order slip or any returns label in bag. Shoddy.
17 lutego 2023
Opinia niezależna
Odpowiedź od Bellezeke
Dear Scotty,
Thank you for your feedback and sorry that the item didn't meet your expectation. In this case, we suggest you contact us and offer some photos to compare so that we can verify the problem and sort it out together. We can be contacted via email and the email addresses are complaint@bellezeke.com or support@bellezeke.com.
We would also be appreciative if you can kindly offer your order ID or other info.
Regards.
Fraudulent company
Fraudulent company. This company cannot find my order in their system; told me they cannot locate my information (name, order date, email address, and shipping/billing information) because they have "no right to" (customer service's words). I gave them them the order number I was texted, and was told the number doesn't exist. However, the amount of my order was deducted from my checking account last week. I made the order via their website on January 3rd, 2023. Last week, customer service requested proof of charge from my bank, which I've not provided. Yet.
Today I emailed them a copy of my order confirmation text that contained a link to their website, confirming my order, the charge, items ordered, and shipping/billing address. We'll see what customer service comes up with next. I want my order, or a refund. Simple--please deliver "Bellezeke"!
17 stycznia 2023
Opinia niezależna
Odpowiedź od Bellezeke
Dear Gretchen,
Thank you for the feedback. Honestly, I couldn't identify your order number via your user's name here either. We usually use recipient, email address, and transaction ID to identify order ID, which is a number that starts with BZ.
If the money has been taken and yet there is no order, then there must be something wrong. It was right that you offer the transaction ID or the screenshot of the payment to the support team. In this way, we can dig into it. If there is still no result, I suggest you contact the bank to make a further inquiry.
BTW we can be contacted at complaint@bellezeke.com.
This company is a scam
This company is a scam. I ordered a number of things. They did not fit right and they would not give me a refund. One dress I asked for in a larger size and they asked me to pay postage- fist mistake. I did it through PayPal and then the dress came in the same size I already had. Never go new dress and never got ANY refunds. DO NOT ORDER FROM HERE
1 czerwca 2022
Opinia niezależna
Odpowiedź od Bellezeke
Dear Cathy,
Firstly we are not scammers. Secondly we have successfully refunded you the money you accepted back in June, which included the full amount of the item in the wrong size and a partial refund of the item that you were not willing to return. Lastly, the customer complaint team has sent you an email with the screenshot of the refund attached. Please check your inbox. If you have any follow-up queries, we can be contacted at complaint@bellezeke.com.
Regards.
Poor quality and horrible customer service.
The dresses are very poor quality and the sizing is way off. I bought a large and the top of the dress was too tight, the bottom too lose. The material felt cheap and scratchy. Save your money. This company is a total SCAM!
30 września 2022
Opinia niezależna
Odpowiedź od Bellezeke
Hello there,
Please rest assured that we are a legit company. And items are returnable and refundable. If the item didn't fit or you don't like the quality, you can contact us at support@bellezeke.com or complaint@bellezeke.com to sort it out. In this case, we suggest you contact the latter.
Looking forward to hearing from you. (BTW plz don't forget to offer your order ID while reaching out to us.)
Regards.
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