AVOID AT ALL COSTS
Worst service ever received. Installation date scheduled for Wednesday just gone. I was asked to orovide photos of the boiler and provided them the Saturday prior. Heard nothing by Tuesday so phoned to confirm installation. I was told that Bernard, my point of contact had not oassed on permission to tge installation team as I had not yet provided photis. Bernard stated that the photos should have been sent by whatsap and he had not opened his emails. He stated by text that it was his fault butvoffered no apology. I was told I would be contacted that day with an installation update. Having received no update I contacted the "help centre". I was on the phone for 90minutes trying to get thrugh. I kept getting cut off and each time I registered for a call back I was not called back and each time I returned to the queue I was in the same position or furtherf back in the Queue! On finally getting through, Iwwas told that the installation manager was in a meeting and would call back. Mid afternoon i finally got a call back andthat there was an issue with the pipework and had been passed on to the engineers. I text to ask for an installation date but there was no response. I had tried contacting Bernard directly several times but he did not pick up or return my calls. I was then told today (Thursday) that the installation would now be next Thursday or Friday. I have had no heating or hot water since last Saturday and, because of an error by Bernard, I was expected to wait a further week without hit water or heating. I cancelled the order and the person I was speaking to was rude and abrupt and said I might get charged cancelaltion fee. Being within the 14 day cooling off period, by law I am entitled to a full refund. I have dodged a bullet as I shudder to think what their after sales service is like, especially in an emergency. AVOID AT ALL COSTS