Poor service I am extremely disappointed with the service I received. Twenty minutes after placing my order, I sent an email requesting to change the delivery date from September 5th to September 19... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Everytime I order any product it is exceptional! Fresh, well packaged and lasts as long as I want it to in the freezer until I’m ready to eat it. My favourite is the premium sashimi box. Makes great,... Zobacz więcej
When I saw that halibut and lingcod were back we put in a big order, it arrived in a styrofoam coffin, nicely frozen. Then Coho came back so we placed another large order that we are looking forward t... Zobacz więcej
Some things are good, some things are great and the fresh sockeye fillets that I had delivered were EXCELLENT!! They were individually vacuum packed and icy cold. I cut them into individual porti... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
We are a 100% owner-operated, small business based out of Ladner, BC: five of your local fishing families supplying the highest-quality seafood direct to you at the best prices online! You will be guaranteed only wild-caught, sustainable, antibiotic-free and hormone-free seafood that is 100% traceable as it never leaves our sight!
Dane kontaktowe
4785 47 A Ave, V4K 1T2, Delta, Kanada
- info@bclivespotprawns.com
- bclivespotprawns.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 4% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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We ordered the spot prawns and salmon
We ordered the spot prawns, it was good, however it was mixed with some small prawns with it, we were disappointed. Last year, it was big. So this year, we ordered 8 lbs. at $26.00/lb. were disappointed because lots of small prawns mixed with it.
We also ordered sockeye salmon 3 weeks ago, we asked for 5 lbs. but only got 4.25 lbs. The sockeye salmon was fresh and we enjoyed it very much.
Fresh Sockeye.
Some things are good, some things are great and the fresh sockeye fillets that I had delivered were EXCELLENT!!
They were individually vacuum packed and icy cold. I cut them into individual portions and re-vacuum packed them. Absolutely no fish smell and the flesh was very firm.
The delivery came early in the day and the driver was very courteous and showed a genuine concern about the produce.
Well done and thank you.
Great fresh seafood
Great fresh seafood. Mom n pap are great with their honest answers to whatever questions they are asked. Loved the sale deal and advance pre-orders.
I tried to place an order for two…
I tried to place an order for two Fisherman's Gift Boxes on the website, but after adding them to my cart, the website instructed me to email my order instead. So I emailed my order, including my current shipping address and phone number.
Darrin immediately called my cell phone and said he didn't have the portion sizes of salmon that came with the gift boxes, but that he had half fillets he could substitute at a higher price. I agreed, and he asked me to send him an Interac e-Transfer for $245. He said he was in a hurry and flying out, so I sent the e-Transfer.
I received a UPS shipping notification, but there was no further information until Friday, when I received a delivery photo showing the package had been delivered to an old address that I haven't lived at in over a year.I wanted to place my order through the website, but I couldn't because it directed me to email my order instead. Since I never reached the shipping section of the checkout, I couldn't update my address through the website. That is exactly why I included my current shipping address and phone number in my email. Darrin used that email to call me and request an e-Transfer, but he never used the shipping address I provided.
I immediately contacted Darrin and explained that the order had been shipped to a different address in another city, 1.5 hours away, and that I didn't know the people living there. He told me he hadn't looked at the address in my email. I explained that he should have shipped the order to the address I had clearly provided.
He told me he would reship the order, but that I would have to pay the shipping. He also said he had been awake for 30 hours and would take care of it on Sunday (this conversation took place on Friday).
Sunday came and went with no follow-up. I waited until Tuesday and texted him because I still hadn't heard back. He replied, "Just a second, I'm driving the boat." It is now Wednesday evening, one week since I placed my order, and I still have not received any follow-up.
I understand that mistakes happen, but this has been an incredibly frustrating experience. Darrin said he would reship the order, then failed to follow up on Sunday as promised.
After I contacted him again on Tuesday, he once again indicated he would respond, but never did.
Because he requested payment by Interac e-Transfer instead of allowing me to complete the purchase through the website, I had no practical financial recourse when my order was shipped to the wrong address. It really sucks because, had I been able to complete the purchase through the website as intended, I would have been able to update my shipping address there. Instead, I followed the website's instructions to email my order, clearly included my current shipping address, and my order was still shipped to the wrong location. One week later, Darrin has still not followed through on what he told me he would do.
Excellent service and great quality of seafood.
The sockeye was really fresh and great quality. The ordering and pick up at the wharf in Ladner was excellent and very efficient. They are really nice people to deal with.
The sockeye salmon we received was…
The sockeye salmon we received was fresh from the boat, not yet frozen, and absolutely delicious!
Local fresh seafood in Ladner
Ordering online was efficient and got my order right. Totally better than lining up with the crowds at Steveston!
Beautiful bright and fat sockeye
Beautiful bright and fat sockeye! Pickup was quick and easy. So happy to get such fresh fish right close to home!
The seafood was all thrown into one big…
The seafood was all thrown into one big bag. Not a single one vacuum sealed. Not the first time ordering this and they were vacuum sealed previously, so I know. Cutting corners
great product
great product
For myself the only reason for not giving 5 stars is the phone and email support can be improved. it is hard to get timely responses
The delivery date was moved…
The delivery date was moved and I have to chase the customer support to get an update. And it was delayed two days later. I stayed home the day it was supposed to be delivered on so fish won’t melt. Very inconsiderate.
The weight was less than ordered.
They used to be very good. I was not satisfied with the service this time around
Poor delivery service
Wouldn’t recommend their delivery service. had to clear my whole day to be at home for the large delivery window then the delivery was cancelled and had to be rescheduled to a different day - they said they would freeze all the product (already not ideal) to keep things fresh. then on the day-of turns out one product (uni) was not actually frozen and I feel the quality was a bit questionable as a result for something that is supposed to be eaten raw.
I missed pick up time frame.sorry!
Love the new pre-order system
Love the new pre-order system. Got an email my order was ready earlier than expected which was a nice bonus. Spot prawns were delicious as always.
The prawns were not very lively
The prawns were not very lively, almost dead, some actually were and didn’t taste super fresh. I’ve ordered from them before, but this time it’s not up to standard. Disappointed and will order from eatfish.ca instead next time.
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