Package never showed up. I reached out to an update on the status of my order, never heard from them. I'm assuming this is a fraudulent item and shop. Edit: if anyone can see the reply, know the i... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This is an awesome company! Steven Woodley is the General Manager / Owner and he responded to my questions personally. He answered all my questions very quickly and went above and beyond to help me. Y... Zobacz więcej
Great customer service! The bat we ordered for our grandson’s birthday was obviously a “hot” item. Delivery was delayed since demand was exceeding supply. Steven was very good about staying in touch w... Zobacz więcej
Reakcja na opinię
Batflipshop does it again! More kudos to my new friend from California - Steve. When Steve was having difficulties getting my helmet from the manufacturer, he took it upon himself to send me a diffe... Zobacz więcej
Informacje dotyczące firmy
- Sklep sportowy
- również w kategorii:
- Baseball
- Boisko do softballa
- Boisko ligi młodzieżowej
- Sklep ze sprzętem do baseballa
Napisane przez firmę
The Bat Flip Shop LLC is a Small Family Owned Business. *Our Love for the Game of Baseball, Softball and Football is only surpassed by teaching kids to love it too. * It amazed Us the lack of one on one personal service We saw companies give anymore. If you read our reviews, you will see we truly believe customer service is the key. *We carry specific gear we have personally tested and back 100% with our reputation. We don't believe more is better in the case of equipment for our kids. *We offer a Payment Plan Program to assist in large purchases as We know the equipment is not cheap! * We have extensive knowledge to assist Parents, Coaches, and Players. *Dedicated to Supporting The Little League Challenger Program, God Bless - The Bat Flip Family
Dane kontaktowe
3113 Norwich Ave, 93619, Clovis, Stany Zjednoczone
- 559-612-4739
- thebatflipshop@gmail.com
- batflipshop.com
4,3
Doskonała
179 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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Inni użytkownicy przeglądali również
The information on the website was…
The information on the website was incorrect. I was told that it would be made up to me after I spent extra money for a quicker delivery also. That did not happen.
The Bat itself paint came off after one swing.
4 października 2022
Odpowiedź od batflipshop.com
Lance, you are correct,
1. I changed the site's wording because, as I stated, I wanted it to be clearer to the customer. I also added more time for Pure to produce the bat to avoid having the issue we had with your bat again.
2. The only reason I brought Clint into the conversation was for him to explain the issues they were having with production, I felt if you heard it straight from Clint it would ease your mind that it was out of my control. At no time was the intent to push off our responsibility to you as Our customer.
3. I removed my previous response to your review, not sharing this to sound like an excuse, but I was dealing with issues with my wife's Cancer surgery when your review came through, and I took my emotions out on you, I apologize for that completely. I should have waited for a better time to connect with you.
I want to make this right with you Lance, that is not the impression We want our customers to have of our store, as you can see by the other reviews. I am offering to refund you half the cost of the bat, $150 including shipping. If you are ok with this all I ask is to increase the number of stars you gave us so it doesn't affect our overall rating as much, I am not asking to change your feelings, just the stars.
I will get with Clint about getting your bat back to them for repairs
Again, We are very sorry for the experience and hope you give us another chance.
Great customer service
Great customer service! We ordered the wrong size, and they were quick to respond with return slip. They were also quick to process exchange!
3 października 2022
Great Customer Service
Bat Flip went above and beyond to help us find catchers gear for my 8 yr old son, and it fits perfect. Thanks!!!
22 sierpnia 2022
Great Customer Service
I had trouble with a product shipping and they were quick to call the company and get the order shipped out fast. They also refunded the extra money I had spent of shipping when the product took longer to arrive. Overall great experience!
3 sierpnia 2022
The team at batflipshop.com was amazing
The team at batflip shop.com was truly amazing. My son needed new catchers gear and we couldn’t find anything. They went out of their way to put together a lot from individual pieces. Best customer service I’ve seen in a long time.
1 sierpnia 2022
They were helpful and were willing to…
They were helpful and were willing to ship to Alaska!
20 lipca 2022
Excellent first time experience!
Our experience with BFS was excellent. Their customer service was above and beyond. We were searching for new softball catcher gear in a season of low stock and the BFS sent us personal texts to help guide and find the specific gear we were wanting. Once we secured the purchase, we received it in 2 days! We will definitely be sharing this resource and continue being customers of BFS!
13 lipca 2022
Opinia niezależna
Great fast shipping product exact
9 lipca 2022
I purchased the Watermelon bat and…
I purchased the Watermelon bat and Steven contacted me saying they sold the last one right before I purchased mine. He went above and beyond to find us the same bat and shipped it to us so quickly! I highly recommend! We will definitely be buying from this site again! Thank you again so much!
7 lipca 2022
Opinia niezależna
Got my bat like the day after I ordered…
Got my bat like the day after I ordered it. Impressive!
4 lipca 2022
good experience
ordered a glove, paid extra for express shipping. package arrived and it was the wrong glove. I emailed customer service, and Steven reached out to me and rush shipped the correct glove to me without any issues. would purchase from them again.
24 czerwca 2022
So appreciated the story of how Bat…
So appreciated the story of how Bat Flip got started! Thank you for your knowledge and your quick responses and communications!
27 maja 2022
AWESOME PRODUCT!!!…ALL-STAR CATCHERS…
AWESOME PRODUCT!!!…ALL-STAR CATCHERS GEAR IS TOP QUALITY!!!!
AND AWESOME SERVICE FROM BATFLIP.COM!!
FAST SHIPPING!
QUICK REPLIES TO ANY QUESTIONS!!
21 maja 2022
We ordered catchers gear with an…
We ordered catchers gear with an estimated delivery of April 1st. Then I got a message back saying mid April end of April. Then when the end of April can then an email came out saying June 20th. I sent an email to cancel and 15 minutes later they sent an email saying they got my gear. Next day I got my gear. That was great but should have at least got some kind of deal for waiting extra. I canceled my other order from another company and it was the same gear and cheaper. They at least emailed right away when they found out it would late. I get it was in high demand but take a little off for the inconvenience. I should have been informed multiple times that it was going to be late instead of me messaging them!!
12 maja 2022
Odpowiedź od batflipshop.com
Jamie I am sorry you feel that way because the Jen Schro Gear was clearly posted when you Preordered it that all dates are
Estimated dates because we are at the mercy of Easton making the gear. They give us the estimated dates, we have no control over that. As far as communication, I can show you multiple emails that went out to everyone updating them on the dates if they changed and each email gave you the option to cancel at that time. We take pride in communicating with our customers as our reviews show, most of the time when someone says they didn’t get emails is Because it went to your spam folder. If you found it cheaper than what we charged you that’s against manufacturer rules and policies , they have set prices for all dealers, So that company is not following the rules and should lose their dealer license. We can’t make everyone happy and it’s usually because they don’t read all the information posted but then get upset at us when it doesn’t go their way. We hope your child enjoys the gear and continues to play and enjoy this amazing game, no matter who you buy your gear from doesn’t matter , the kids are most important.
My grandson needed new catchers gear QUICK…
My grandson needed new catchers gear and this time in the year is not the time to start looking and buying. I couldn't find a good set of gear for him anywhere. I contacted the batflipshop through the chat function on their website. They asked for my phone number so they could call or text me personally. You just can't find that kind of service any more!!! They were able to find a Mizuno Youth Samurai set and shipped out. I even went ahead and ordered him a regular fielders glove just to play catch in the yard with. You guys are making a young man very happy!!!!! So...Mr. I can get your grandkid catchers gear when none are available anywhere guy,,,,, This bud's for you!!!! I'll definitely be using you guys again.
3 maja 2022
Opinia niezależna
Couldn't have asked for better service
Came across batflipshop.com while looking for some new catchers gear for my son. They were the cheapest price I found by far, I ordered Friday night and by Monday morning my order was sitting at my house. Couldn't have asked for better service.
26 kwietnia 2022
First of all- my son wanted the 2022…
First of all- my son wanted the 2022 Voodoo bat and The Bat Flip store went above and beyond the estimated order delivery date for the initial order on Jan 22nd 2022.. The 33 (-3) Voodoo was a great bat for my son until it broke in tonight's game. I emailed
Steve from the BATFlipshop to see if I could order one from the bat-flip-shop and they were out of stock. However, the owner of the store called me and said that he would find another bat from his industry colleagues.......and he did-even though it was from his competition!! And he did this on a Friday night. When I talked to him he said he does if for the kids and I truly believe him. I'm so impressed with his customer service that I wrote this review...…which in itself I do not do ever take the time to do but felt obligated to do something for his store.
Anyway- if you order from here- this company will take care of you even beyond expectations!
16 kwietnia 2022
Opinia niezależna
This is a great company
This is a great company. Excellent service and communication. Product was perfect
8 kwietnia 2022
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