Baronholidayhomes Recenzje 275

Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Lovely 5 bed property ideal for groups. Great location to visit all the areas on Gozo. Large spacious ground floor area and a fully equipped kitchen. All bedrooms had comfy beds , a couple of issues w... Zobacz więcej

Oceniono na 5 z 5

The farmhouse was very clean and fully equipped with all the necessary kitchen utilities. Bathrobes and towels were also provided, and the customer service was excellent throughout our stay. The... Zobacz więcej

Oceniono na 3 z 5

Have stayed several times before but a few basic issues still remain. Overused kettle which needs to be changed for a new one, heavy noise from ac compressor, no showergel provided in showers, lack of... Zobacz więcej

Oceniono na 5 z 5

The photos of the house accurately reflected the property. It is spacious, fully equipped with all comforts, and very pleasant to stay in, especially for groups. It is somewhat inconvenient to reach... Zobacz więcej

Informacje dotyczące firmy

  1. Agencja wynajmu domów wakacyjnych

Napisane przez firmę

When you book one of our quality rental properties on Gozo you'll get more than just the keys to a beautiful, cared for self-catering apartment, villa or characterful farmhouse. We're not a remote agent, acting as a middleman. Baron Holiday Homes was founded more than 25 years ago, right here on the island of Gozo, with a vision to offer high quality heritage properties, with modern amenities, and provide our guests with a memorable Gozo holiday experience. It's our mission to be there whenever you need us – to help you and your family make the most of your precious holiday in Gozo.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

275 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

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Oceniono na 5 z 5

Excellent properties offered by Baron…

Excellent properties offered by Baron Holiday Homes. The best stay we ever had in Gozo!

We had an issue with the water and Tracey from Baron Holiday Homes resolved the issue in a timely manner.

Would definitely recommend using their site to book a stay in Gozo!

27 września 2024
Opinia niezależna
Oceniono na 5 z 5

High quality properties and service

We have been making use of Baron Holiday Homes for many years and have never been disappointed in the quality of their properties and the service given by their team before and during our stay whenever required. Our last stay has been at Tfiefa Holiday Home. Only concern is security due to low wall at back of pool which is level with a field and we also had to be on constant lookout for our dog so she would not jump over. However property still highly recommended as it offers
great views.

20 września 2024
Opinia niezależna
Oceniono na 5 z 5

Stunning

What a beautiful property with stunning sunrises and sunsets from both the balcony and the pool. We had an amazing time and the hosts were lovely and helpful even with last minute special requests. 10 minutes from everything in a car and a great vibe all throughout the property. Will definitely stay again

24 września 2024
Opinia niezależna
Oceniono na 2 z 5

Not up to scratch for the cost of the villa

Unfortunately our villa called Oleander on the island of Gozo didn't come up to expectations for reviews previously written. Maybe we were just unlucky that the villa hadn't been inspected post cleaning to our arrival and certain important things like client safety had been overlooked. Sadly, at that time, our family were grieving the loss of a beloved mother/grandmother and didn't want to make a fuss at the time of our stay. I agree that a complaint should have been raised at the time of our stay to allow Baron Holidays to rectify the issues raised. However, that does not detract from that fact the villa was not on par with reviews. Firstly, there is no sign above a low archway leading to a bedroom which my husband forgot to bend to walk through and managed to nearly scalp himself leaving him with a deep cut on his head. The shower curtain was very smelly and brown at the bottom. The shower waste was loose and floating away once water built up. The shower mixer taps in 2 of the bedrooms were unpredictable either scalding hot or cold despite making adjustments to try and find a safe temperature. There are no mozzie nets on any windows and we were bitten during the night. The cleaner forgot to clean the front of the kitchen doors and there were greasy finger marks. Much of the internal furniture and fittings had seen better days. Yes the villa is 'rustic' but it shouldn't be rusty, bathroom fitting, double bed, fridge to name but a few. The swimming pool central filter had been broken leaving a hole which my foot went into. Finally, outside the villa around the parking area was lots of dog mess. Not pleasant to see on first arrival. I did write to Baron on return to the UK to point out the issues found but rather than take this onboard and write an assurance that the villa would be inspected and the issues raised rectify we were offered a 10% discount on our next booking (no thank you) instead. This doesn't bode well with me. I have been a holiday home rental owner and worked for holiday companies and would have been horrified if my clients arrived to a villa with the above issues.

16 września 2024
Opinia niezależna
Logo Baronholidayhomes

Odpowiedź od Baronholidayhomes

Dear Julie,

Further to our reply to your first correspondence after your holiday ended, we thank you for taking the time to share your detailed feedback regarding your stay. First and foremost, we want to express again our sincere condolences for the loss of your mother and grandmother. We understand how difficult this must have been for your family, and we truly appreciate your patience and understanding in this challenging time.

We are very sorry to hear that the villa did not meet your expectations, and we deeply regret that certain issues affected your stay. We are also sorry about your husband injury, however this a typical restored farmhouse and we cannot do much about the archway. We wish you could have mentioned that the pool sump cover was put back in place by our poolman.

Regarding the cleanliness issues and the condition of the furnishings, we sincerely apologize. We strive to ensure that all of our properties are thoroughly inspected before each guest’s arrival, and it seems that on this occasion, we fell short.

Your concerns about the shower, kitchen, and furniture have been noted, and we are addressing these with our maintenance and housekeeping teams to ensure improvements are made.

As for the dog mess in the parking area, we fully understand how unpleasant that must have been, especially upon arrival, and we will ensure that this area is regularly monitored and cleaned moving forward.

We also apologize if our previous response offering a discount was not seen as a satisfactory resolution. Our intention was to extend a gesture of goodwill, but we completely understand your frustration and disappointment. Please rest assured that we have taken your feedback seriously, and we have already conducted a thorough inspection of the Villa to address the issues you have raised.

We genuinely value your feedback as it helps us improve our standards and we hope you will consider giving us another opportunity to provide you with the high standard of accommodation and service that we are well-known for.

Once again, we would like to offer our sincere apologies and are truly sorry for the inconvenience caused and thank you for bringing these matters to our attention.

Donald
Baron Holiday Homes

Oceniono na 5 z 5

Always a great experience

We have stayed at Hillock apartments several times and never regretted anything. Special thanks to Grace and Frances who smoothed out the minor hitches. Apartments akways clean and furnished beautifully. Will definely stay again next year.

22 września 2024
Opinia niezależna
Oceniono na 5 z 5

Spacious holiday home

First stay at this property, having enjoyed many holidays with Baron Homes. The house was in a quiet neighbourhood, with parking outside property. It was a short walk to the village and a doable walk to the beach.
Very spacious house and good sized pool. Plenty of seating areas and balconies to enjoy.

30 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Alles perfekt

Wohnung entsprach genau der Beschreibung. Sehr sauber und gut ausgestattet. Alles bestens! Pool wurde nicht benutzt, da wir immer im Meer baden waren.

31 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Great stay

We had a wonderful stay here the property was outstanding the pool and outside areas in the sun til 5 from sunrise so our family really made the most of that outside area. The team at Baron kept in touch and when we had one issue with a button on the whirlpool it was sorted within a couple of hours. Would definitely return.

27 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Absoutely gorgeous holiday home

Absoutely gorgeous holiday home, exceeded our expectations. High spec, very well maintained. Modern decor and all appliances etc.
Gozo is beautiful, quiet and peaceful, such a relaxful time at Veduta and Gozo.
Easy to park the hire car outside.
Pool clean and perfect with sun loungers and barbeque and beautiful sea views.
Amazing top floor with hot tub, large sofa and tv, had a few eves in with a netflix film on the top floor.
Washing machine and dishwasher a very welcome addition.
Spacious drying area on the top floor.
I'll definitely book with Baron again. Perfect and professonal.
Thank you

24 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

We recently stayed at the apartment

We recently stayed at the apartment. It was a decent size for those with bigger families, kitchen was fully equipped, modern and clean. Decent wifi and the tv you could access Netflix and Amazon which was good when your kids needed a break from the sunshine. There were nice views of the Bay Area from the balcony too.
Apartment had parking too which was nice to keep the car out of the sun.

Location was good, it took us around 10 minutes to be in the Bay Area where all the restaurants are located.

Overall we were impressed and will stay again when visiting Malta again.

19 sierpnia 2024
Opinia niezależna

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