Bags of Love Recenzje 

7443
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

This is the second 120cm x 60cm panoramic canvas we have had done and it’s very good quality at a fantastic price. They double check everything with you so you are completely happy before you commit... Zobacz więcej

Oceniono na 5 z 5

I ordered x 4 strings of the fabric photo upload bunting (square). From start to finish the service by Yash was fantastic. I placed my order late but the Bags of love team made sure the product arri... Zobacz więcej

Oceniono na 5 z 5

Our order was not quite right but the company were so obliging and sorted it out straight away, sending us the corrected item. This was divine

Oceniono na 4 z 5

Great customer service and prompt delivery. This is our second purchase from this company. It would have been 5 stars but; unlike our first order, this canvas did not come with the metal mounting b... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z podarunkami

Informacje przekazane przez różne źródła zewnętrzne

Design products online in exceptional quality, built to last, by our talented team in London.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

7 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 73% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(7443)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 66

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

We have used bags of love for many years

We have used bags of love for many years and they are THE BEST! This year we have ordered various photo trays,cushions, bags, chopping boards - all are amazing- superb.
The quality is excellent, as are the many options. Customer service is also the best. Thank yiu all at Bags of Love. You are much loved!

21 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Lovely gift idea

Really love my recent order of a family photo montage blanket for my Nana’s 101st birthday. Order came very quickly and very good quality. I’m sure she’ll love it.

21 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Fantastic company. across this company 3…

After stumbling across this company 3 weeks ago I have now ordered and had delivered 3 different jigsaw puzzles from photos ( all for presents). First 2 were manufactured and delivered very quickly . The third order was not possible as the company had run out of materials, however their customer services were excellent ( Bhanu you are a star) and a different size and finish was re ordered for me in time for Christmas. The products are great, the ordering is so simple, delivery is rapid. Will Defenitley be using them again.

20 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

High quality & great finish!

I ordered the photo Christmas bauble. I must say, the solid white surround gives the bauble a luxury finish and the photo front looks fantastic! The red ribbon, again, gives a luxury feel. Well worth the price, great work!

12 grudnia 2023
Opinia niezależna
Oceniono na 4 z 5

Ignore negative reviews

I was worried after reading negative reviews after placing an order that I would regret my order. It come within 2 days and quality is fine! Easy to contact and friendly customer service thanks

21 grudnia 2023
Opinia niezależna
Oceniono na 2 z 5

Pillowcases

Pillowcases : great idea but the quality of the fabric is so bad they are not useable. Whilst the print is clear and the colours good (4*) the 'poly cotton' is just nylon. They are not useable as a pillow case. So disappointed by this. I cannot recommend this particular product at all. Service and communication 5*.

21 grudnia 2023
Opinia niezależna
Logo Bags of Love

Odpowiedź od Bags of Love

Hi Peter,

I'm sincerely sorry that our poly cotton pillowcase fell short of your expectations. I'd like to clarify that we offer two fabric options: poly cotton and cotton sateen. The selection is based on the suitability of the fabric for the specific product, with a focus on achieving softness and breathability.

To better understand your experience and address your concerns, one of our team members will reach out to you shortly. We value your input, and your insights will guide us in making improvements to enhance your overall satisfaction.

I'm pleased to hear that our service and communication met your expectations. We are committed to learning from your experience and working towards improving in the areas that matter most to you.

Oceniono na 5 z 5

Absolute trash and overpriced for the lowest quality.

I’ve come back to update my review as it appears I was in error. They gave me a call this morning and it’s all been rectified. Pleasantly surprised by how quickly they dealt with this actually.

20 grudnia 2023
Opinia niezależna
Logo Bags of Love

Odpowiedź od Bags of Love

I sincerely apologise for the disappointment you experienced with the personalised puzzle. I truly understand the significance of the product as a sentimental gift for your mother, and I am genuinely sorry that it did not meet your expectations.

Our objective is to create products that not only look good but also capture the emotions and sentiment associated with special occasions. To address the concern promptly, one of our team members will reach out to you to gather more details and work towards a resolution that best suits your needs. We want to make things right and ensure you receive a product that reflects the importance of the occasion.

Once again, I extend my sincere apologies for any inconvenience caused.

Oceniono na 5 z 5

Another amazing product

Arrived home today to find my order on the doorstep. I have bought products from bags of love before, and they never fail to bring tears to my wife and daughter. Once again, they have done an excellent job.
I highly recommend bags of love. The quality is great. The delivery time is great.
Thank you so much.

19 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Great quality and service

Great quality and service. We ordered a printed T-shirt for a funeral - we thought our son would like a picture of his grandad and something comfy to wear. The quality was fantastic, it arrived really quickly (we did pay for quicker delivery) - and there was a number so I could speak to someone to check we were going to get it in time. It was an all over print and the quality was fab. I would definitely order again!

5 października 2023
Opinia niezależna
Oceniono na 5 z 5

The customer service is exceptional

The customer service is exceptional. Keeps you informed of all processes. The quality of the goods, we got a cushion, apron and a bone China Christmas tree bauble are excellent.The website is really easy to use also.Would highly recommend

10 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Well made product and good service

The bone china bauble itself is very good quality. The quality of the photographic printing on the baubles has its shortcomings but considering how it printed on a globe shape is very acceptable.

24 listopada 2023
Opinia niezależna
Oceniono na 1 z 5

So disappointed with the quality of my…

So disappointed with the quality of my item and no return offered despite being within 14 days.

Purchased the 'Men's pyjama bottoms' that were cotton at a price of just under £75. I received some trousers that felt like outer-work wear, not pyjama bottoms at all like described. Really flimsy material and uncomfortable. It looks and feels like a product you'd buy at much cheaper and made from China. But, they list themselves as UK London. This feels like massive scam and for the price I paid I expected so much better.

Tried requesting to return as I wasn't happy at all. Replies were incredibly slow and I had to chase a few times to get a response. Was greeted with generic responses and told I cannot return for a refund because they're customised and it's 'UK Law'. I asked for them to show me this 'UK Law' on the Gov.uk site but they simply responded showing me their policy. This honestly feels illegal.

Please PLEASE go somewhere else. You're being scammed and they won't refund you.

27 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Great company

Great product very quick in responding to an order.
Have used them several times had no problems whatsoever. If you do have a problem, they are very willing to contact you and speak to you. Great company will highly recommend

24 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

First class products & excellent…

First class products & excellent communication. I bought some personalised Christmas baubles and I was blown away by the quality of the bone china and the excellent printing of the photograph. Just a beautiful, beautiful product all around and will certainly be ordering more!

24 listopada 2023
Opinia niezależna
Oceniono na 1 z 5

PLEASE AVOID THIS COMPANY

PLEASE AVOID THIS COMPANY. I bought a wood print from here and it was shockingly of very poor quality. Their response was that the print was ‘slightly different’ but the frame I received was markedly different to what I ordered.
Additionally, it has been mentioned that “the designs that you see on the computer or phone screen are very much controlled by the screen contrast, brightness and many other technical aspects”. This is utterly wrong because it is misleading. The software the company is using to create this ‘perfect’ frame does not reflect what I have received.

The print I received is completely not something you can gift someone as it has not delivered anything close to the level of expectation they show you on their website. I’m assuming the ‘quality check’, which was done on this product reflects the company standard.

Do not waste your time and money on this company, which delivers low quality of products.

16 listopada 2023
Opinia niezależna
Logo Bags of Love

Odpowiedź od Bags of Love

Hi SS,

My sincere apologies for your experience. It is really disheartening that the wood print did not meet your expectations, and I understand the frustration this has caused.

Yes, we do take quality concerns seriously, and I want to assure you that I have forwarded your feedback to the respective team for product review and enhancement. I can certainly understand the importance of delivering products that match the expectations set on our website or on the screen.

Since one of our team members is in touch with you, I can assure you that he is committed to resolving it for you in no time. I sincerely apologise for any confusion caused by the explanation provided. I have reviewed it too, and I assure you that you will receive more concise information in the future.

I understand the importance of the gift-giving experience and sincerely regret that we fell short in this instance. However, I will still make all my efforts to make things right for you. Please allow us the opportunity to resolve this matter promptly by working together.

Oceniono na 3 z 5

Problems but resolved in the end

In the past I have ordered products from bags of love without issue however I always believe the true judge of a company is how they respond when things go wrong. I created a christmas tree ornament using the web design service however what I received didn't match what I had designed and it appears the platform had saved a previous version even though at the point of sale the correct one was showing on screen. I contacted the customer services team who refused to acknowledge the error as their responsibility or rectify the misprint. Will not use again. Instead will use zazzle or spreadshirt.

After writing this initial review the complaint was escalted to another member of the team who arranged for the product to be redone. Communication was much improved and I am happy with the end result. Just a shame this wasn't the first response I recieved.

16 listopada 2023
Opinia niezależna

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