Baby Elegance Recenzje 

100
•
Wynik TrustScore: 3 na 5

3,1

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Really like the product. As advertised, the Mash high chair is easy to assemble, light to carry, safe for baby and clean. Dispatched promptly. A mix up over quantity and colour (which was my fault) re... Zobacz więcej

Oceniono na 1 z 5

We bought a Nup Nup high chair at Christmas last year (2025). The removable tray broke in late January or early February, I reached out to the customer service team to explain and asked for a replacem... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Poor quality, pushchair seat broken after a month of use. All started with poor folding mechanism, eventually frame of the seat snapped in half. Smyth toys wont accpet retun and told to contact ma... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

First of all, a beautiful, well designed and constructed, product. Then a simple, straightforward, ordering process. And finally a no hassle delivery. A great experience all round.

Informacje dotyczące firmy

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Napisane przez firmę

For nearly 45 years, Baby Elegance has been a trusted name in nursery and baby essentials. As a family-run business, we understand what matters most to parents: quality you can rely on, thoughtful design, and products that grow with your family. Our range spans sleep and bedding, feeding, play and learning, and everyday home essentials, helping families through every stage from newborn to toddler. We're proud of the relationships we've built with parents over the decades, and we welcome your honest feedback to help us keep doing right by the next generation of little ones.


Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

100 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 72% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,1

Wszystkie recenzje

(100)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 36

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

The worst customer service I’ve ever…

The worst customer service I’ve ever encountered god forbid you have a problem and get put through to Jeff he’s useless!

All I wanted was for the legs on a crib to match better I understand they’re made from beech wood so vary but they could definitely pair them up to have a better match. It just comes across lazy and rude when they can’t be bothered to get back to you

13 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

The chair is perfect

The chair is perfect. Using the new born seat at the moment for a 3 month old who is very happy in it. Prompt delivery and good communication from Baby Elegance. Cannot praise this chair enough!

15 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

I absolutely love this product

I absolutely love this product. It was simple enough to assemble, the baby loves it. I am finally able to put down the baby and get things done in the kitchen. It feels like great value for money as we can swap on to the chair for when she's a bit older.

31 lipca 2025
Opinia niezależna
Oceniono na 2 z 5

Horribly bad quality

Horribly bad quality, especially given the price. Turned up damaged and customer services team nonexistent on website. So disappointed but won't be putting my baby in something that is badly made.

23 maja 2025
Opinia niezależna
Logo Baby Elegance

Odpowiedź od Baby Elegance

Hi Adrian. We are sorry to hear you had this experience shopping with us. If you could email us your order number we will be happy to follow up this for you: hello@babyelegance.com

Oceniono na 5 z 5

Great product and company

Great product and company, real pleasure to collaborate with and show off the beautiful bedding set they sent me.

29 maja 2025
Opinia niezależna
Logo Baby Elegance

Odpowiedź od Baby Elegance

Hi there, thanks for your feedback :)

Oceniono na 4 z 5

Good quality and looks great

Love the look of the high chair and the materials used. Feel like I will get use when baby arrives. A bit disappointed the baby seat can’t be adjusted to sit them up slightly as they grow also the foot rest can’t be adjusted.

23 maja 2025
Opinia niezależna
Logo Baby Elegance

Odpowiedź od Baby Elegance

Hi Fiona. Thanks for your feedback. The footrest has 2 adjusatable heights, to adjust it you just need to flip it upside down.

Oceniono na 5 z 5

Replacement tray for our Nup Nup highchair

We needed a replacement tray for our high chair. Jeff responded to my email promptly and efficiently. He sorted the spare part I needed and ensured it was posted to me. A fantastic response to my query.

12 maja 2025
Opinia niezależna
Logo Baby Elegance

Odpowiedź od Baby Elegance

Thanks for sharing your positive feedback with us Samantha

Oceniono na 5 z 5

This high chair is incredibly…

This high chair is incredibly practical—my son has been using it since he was a baby and still loves it as he grows! Comfort and safety were our top priorities, and this chair delivered both perfectly. Its design makes it suitable for long-term use, and it’s also super easy to clean. We’re really happy with it—it’s definitely one of those “so glad we got it” products. Highly recommend! 🌟

12 maja 2025
Opinia niezależna
Oceniono na 3 z 5

Poor customer service

The mash high chair is a very good product but such a shame about the customer service.
The highchair was completely missed from my order so I only received the chair covers and baby seat which was very frustrating. I contacted them via email which I didn’t get a response to for over a week. I managed to contact via Instagram to get my missing product re sent but was then ignored again when I asked about having a tracking number for the new delivery but luckily I was home for the day of delivery. Such a shame as the product itself is great but I wouldn’t purchase from here again.

19 kwietnia 2025
Opinia niezależna
Logo Baby Elegance

Odpowiedź od Baby Elegance

Hi Hollie. Sorry to hear off these issues with your order, it really isnt the type of experience we want our customers to have. If ever you need anything in the future, contact us at hello@babyelegance.com and we will be happy to assist you.

Oceniono na 5 z 5

Great customer service

Great customer service , very helpful and prompt. I had mislaid the adapter for the nup nup e-swing. As soon as I contacted baby elegance they had a new one sent out in a couple of days !

20 marca 2025
Opinia niezależna
Logo Baby Elegance

Odpowiedź od Baby Elegance

Hi Aoife. Happy to hear you received the adapters and are all set :)

Oceniono na 5 z 5

Customer Service was super…

Jeff at Customer Service was super helpful and understood what I needed and helped in everyday possible.. great shipping service, too! Highly recommend

4 lutego 2025
Opinia niezależna
Logo Baby Elegance

Odpowiedź od Baby Elegance

Hi Tony. Glad to hear you were happy with everything :)

Oceniono na 1 z 5

Avoid!

I ordered a crib mattress and a mattress protector from Baby Elegance in January 2025. The order said next day delivery but after about a week without hearing any update, I contacted Baby Elegance to see where the order was. I was told the crib mattress was on pre order which was not written anywhere when I ordered. After a month and multiple emails back and forth, I eventually received a package. The item I received was definitely not the mattress I had ordered. I feel like the company sent me any old thing to stop me complaining. I requested a refund and that was the only thing that went smoothly at least. I will never use this company again as I feel they tried to scam me with the terrible mattress they sent. I've never had such a poor experience purchasing something online.

14 lutego 2025
Opinia niezależna
Logo Baby Elegance

Odpowiedź od Baby Elegance

Hi Eve. Im really sorry to hear you had this experience when ordering from ourselves. If you would like to email us with your order number we would be happy to look into exactlly what happened here.

Oceniono na 1 z 5

You'll be left waiting

Waiting over a month for our delivery and when they finally replied to our emails they said we'd get next day delivery. We did not. Meanwhile influencers are getting free items and leaving good reviews. Do not trust this shop.

14 stycznia 2025
Opinia niezależna
Logo Baby Elegance

Odpowiedź od Baby Elegance

Hi Janice. Sorry to hear you were waiting so long for your delivery. If you can email us with your order number we would like to look into this and try determine what was the cause of this: hello@babyelegance.com

Oceniono na 5 z 5

Love our Mash highchair

Love our Mash highchair! Super easy to put together, easy to wipe clean. The cushion is also a good material to wipe clean! Delivery also came super fast after order was placed. We also have the Alta swing And my baby still loves it months on sits it in while I’m having a shower so she can’t cause trouble 😂

15 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

My go to company for all things baby!

My go to company for all things baby!! Have had multiple products from here now and all been fab quality & arrived so fast, just what you want.

10 stycznia 2025
Opinia niezależna
Logo Baby Elegance

Odpowiedź od Baby Elegance

Hi Chloe. Thanks for your great feedback :)

Doświadczenie Trustpilot

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