I can't fault the workmanship of 2 employees who attended the house, however the before and after communication was very poor. Promises offered by the original salesperson were not honoured by the f... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
Needing a replacement roof ASAP as water coming into my kids room that insurance wouldn’t cover - spoke to the team and made everything easy from start to finish - roof was complete it 2 working days... Zobacz więcej
Recently had roof / roughcasting done. Salesman Shaun was excellent and clearly guided us through the process before anything was signed. Our install from start to finish was handled brilliantly... Zobacz więcej
Reakcja na opinię
From start to finish I was well informed the boys that came were polite and worked hard I am over the moon with my walls would recommend to anyone looking for new roughcasting tidied up everything o... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
We are a trusted and reputable company specialising in Roofing, Roughcasting & Windows in Scotland. With a passion for excellence and a commitment to customer satisfaction, we have built a solid reputation for delivering top-quality solutions that meet the unique needs of our customers. At B-spoke Group, we believe that every project should be approached with care, precision, and attention to detail. Our dedicated team of professionals brings a wealth of experience and expertise to the table, ensuring that each task is completed to the highest standards. Whether it's a residential property or a commercial project, we take pride in providing tailored solutions that exceed expectations.
Dane kontaktowe
11-13 Deerdykes View, G68 9HN, Glasgow, Zjednoczone Królestwo
- 01236 808050
- info@b-spokeg.co.uk
- b-spokeg.co.uk
4,1
Dobra
281 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 50% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Had Davie out he was an absolute gem
Had Davie out he was an absolute gem! Booked up to have our house coated and looking lovely for Christmas.
7 listopada 2025
Opinia niezależna
Odpowiedź od B-Spoke Group
Thanks so much for your lovely comment! Delighted to hear Davie made such a good impression — he really is a gem.
Great to know you’re all booked in and getting the house looking its best for Christmas. We can’t wait to deliver the finished result for you.
If you need anything in the meantime, just give us a shout. Thanks again for choosing us!
They did my grans roof in muirend a few…
They did my grans roof in muirend a few weeks ago and my gran won’t stop going on about how good they were so I’m leaving a review as well
15 października 2025
Opinia niezależna
Odpowiedź od B-Spoke Group
That’s brilliant to hear — thanks so much for taking the time to share it! We’re really glad your gran is still talking about her roof in Muirend, and it means a lot that her experience encouraged you to leave a review too.
We always aim to give the same level of care to every home and every family, so knowing she was that happy is genuinely appreciated by the whole team.
If either of you need anything in future, we’re always just a message away. Thanks again for the support!
B-spoke have been great so far
B-spoke have been great so far, Paul was amazing from start to finish in getting everything booked in for our roof. It’s been really quick and efficient to get new roof done!
28 października 2025
Opinia niezależna
Odpowiedź od B-Spoke Group
Thanks so much for taking the time to share this! We’re really glad to hear everything went smoothly. Paul will be buzzing to know he made the process easy from start to finish.
Delighted you’re happy with how quickly everything was organised and how the new roof has come together. If you need anything at all going forward, we’re always here to help.
Thanks again for choosing B-Spoke!
Would not recommend this company at…
Would not recommend this company at all. We signed a contract for a new roof and roughcast paid our deposit and was told a surveyor would come out. He came out was very nice then we received a phone call stating that the roughcast was measured wrong we would have to pay an extra £1500 very poor service from this company
22 października 2025
Opinia niezależna
Odpowiedź od B-Spoke Group
We’re genuinely sorry for the experience you had and completely understand how disappointing that must have felt. After the survey, we discovered the roughcast measurements were unfortunately incorrect, which meant the original price couldn’t be honoured. As outlined in the contract, all quotes are subject to survey to make sure everything is priced accurately before any work begins. That said, we take full responsibility for the error in measurement, and your deposit was refunded immediately. We truly appreciate your feedback and will be reviewing this internally to ensure we handle situations like this better in the future.
Everything start to finish top class
Everything start to finish top class. From Shaun at point of signing the contract to Stephen, Matt and Lyndsay at the install side of things. Great standard of fitting also.
29 października 2025
Opinia niezależna
Odpowiedź od B-Spoke Group
Fantastic to hear! We’ll make sure Shaun, Stephen, Matt, and Lyndsay see your comments, the team will be thrilled. Delighted you’re happy with both the process and the finished work. Thanks for choosing B-Spoke!
Top company. Would recommend.
Shaun was great in the process of getting a new roof fitted.
23 października 2025
Opinia niezależna
Odpowiedź od B-Spoke Group
Thanks for the kind words! We’re glad Shaun made the process smooth and easy for you. Enjoy the new roof!
I had a great experience with B-spoke…
I had a great experience with B-spoke group dealing with Shaun every step of the way, he made the experience stress free and delivered exactly what he promised. Thank you Shaun and the B-spoke group team
20 października 2025
Opinia niezależna
Odpowiedź od B-Spoke Group
That’s fantastic to hear! Thanks so much for your kind words. Shaun and the whole team will be delighted. We always aim to make things as easy and stress-free as possible. Really appreciate you taking the time to share your feedback!
Had Connell out for a roofing quote
Had Connell out for a roofing quote, he was excellent and very professional. He got my a price I am very happy with and cannot wait for the install.
23 października 2025
Opinia niezależna
Odpowiedź od B-Spoke Group
Brilliant — thanks so much for sharing this! Delighted to hear Connell looked after you and found a price you’re happy with. We’ll get everything lined up for install and keep you posted at each step. If you need anything in the meantime, just give us a shout.
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
We’re so happy with our new roof and roughcasting – it looks amazing! The whole job was done to a really high standard. All the lads who worked at our house were very friendly and tidy! Big thanks to Matthew and Steven (Stephen) for keeping in touch from booking right through to the end — communication was spot on. Would definitely recommend!
25 października 2025
Opinia niezależna
Odpowiedź od B-Spoke Group
That’s amazing to hear! We’re thrilled you’re so happy with your new roof and roughcasting — the team will be chuffed with your kind words. Matthew, Steven, and the lads take real pride in their work, so it’s great to hear their efforts and communication made such a difference. Thanks so much for recommending us!
Outstanding service from the start and…
Outstanding service from the start and excellent work carried out from the beginning. Would highly recommend.
Cheers again David
Big Ryan fae the shire
15 sierpnia 2025
Opinia niezależna
Odpowiedź od B-Spoke Group
Cheers Ryan — really appreciate that! Delighted you’re happy with the service and the work from start to finish. The team will be buzzing to hear your feedback. Thanks again for the recommendation!
Amazing company we are so happy with…
Amazing company we are so happy with the work they have done I couldn’t recommend them highly enough
9 września 2025
Opinia niezależna
Odpowiedź od B-Spoke Group
Thank you so much! We’re over the moon to hear you’re so happy with the work — that means a lot to the whole team. Really appreciate the recommendation and your kind words!
Excellent service from start to finish
Excellent service from start to finish. What i anticipated to be my biggest renovation stress, was executed flawlessly, highly recommend.
15 sierpnia 2025
Opinia niezależna
Odpowiedź od B-Spoke Group
Thank you so much for your kind words! We’re delighted to hear the project went so smoothly and took the stress out of your renovation. The team will be thrilled to know their hard work made such a difference. Really appreciate the recommendation!
Absolutely outstanding service
Absolutely outstanding service, very happy with the roof that I got fitted last month. Fast and effiecent, Paul got us a great deal
16 września 2025
Opinia niezależna
Odpowiedź od B-Spoke Group
Thanks so much for sharing this! We’re delighted to hear the project went so smoothly and took the stress out of your renovation. Really appreciate the recommendation, it means a lot to the whole team!
B-Spoke Group recently replaced my roof…
B-Spoke Group recently replaced my roof and I honestly couldn’t be happier with the result. From start to finish, the whole team were professional, friendly and clearly knew their stuff. They turned up when they said they would, kept everything tidy throughout, and the quality of the workmanship is top-notch.
What really stood out was how easy they made the whole process, great communication, no hidden surprises, and they went the extra mile to make sure everything was finished perfectly. The house looks fantastic now and I’ve already had neighbours commenting on how good the roof looks.
Highly recommend B-Spoke Group to anyone looking for reliable tradesmen who actually deliver what they promise. Brilliant job all round!
15 października 2025
Opinia niezależna
Odpowiedź od B-Spoke Group
That’s an incredible review, thank you so much! We’re absolutely delighted to hear how happy you are with your new roof and the whole experience from start to finish. The team takes real pride in delivering exactly what we promise, so it’s brilliant to know that came through. We’ll be sure to pass your kind words on to everyone involved and we love that the neighbours are noticing too!
Absolutely Appalling Service and Zero Accountability
I would strongly advise anyone considering using B-Spoke Group to think twice. After having a completely new roof fitted 11 months ago, I’ve had ongoing issues that occurred approximately 2 months after fitting and which I reported immediately - yet not a single person from this company has taken responsibility or followed up properly.
Over the past nine months, I’ve called and emailed multiple times, speaking to various people, each promising a call back that never came. I was passed from one subcontracted roofer to another, none of whom ever showed up as promised. Eventually, the roofers would stop answering my calls altogether and I would have to go back to the main office to be ignored or dismissed again. The Planning Manager Steven was rude and the way he spoke to me was upsetting and completely unacceptable.
Having escalated with written complaint to the Operations Manager it seemed like some action would be taken but again they have stopped communicating with me.
The lack of communication, professionalism, and basic customer care has been shocking. I’ve now had to hire a completely different roofing company at my own expense to fix the problems that B-Spoke should have addressed. I just don’t have it in me to go to Civil Court which I have been advised by consumer Advice Scotland, is my only remaining option.
If you value reliability, honesty, or any form of aftercare service, avoid this company at all costs. They’re happy to take your money, but once the job’s done, you’ll be left completely on your own.
24 października 2025
Opinia niezależna
Odpowiedź od B-Spoke Group
We’re genuinely sorry for the experience you’ve had. We know we’ve already spoken about this once before, and someone from our team will be reaching out again to follow up. We want to hold our hands up — we take full responsibility for where things went wrong.
This situation has highlighted areas in our workflow that clearly needed improvement, and while it’s come at your expense, we’ve learned a lot from it and are putting changes in place to ensure it doesn’t happen again.
We’re truly sorry for the frustration and inconvenience this has caused, and we appreciate you bringing it to our attention so we can make things right.
Visit from Representative
Hello, representative visited house for a quote regarding roughcasting. Spent a great time talking, measuring and picking stone colour for the walls to match new gravel in garden. Very impressed with Ryan and estimated cost.
8 września 2025
Opinia niezależna
Odpowiedź od B-Spoke Group
Thanks so much for the lovely feedback! We’re really glad to hear Ryan made such a good impression and took the time to help you find the perfect stone colour to match your garden. Delighted you’re happy with the quote and the experience — we’ll be sure to pass your kind words on to him!
Completely shocking after service once…
Completely shocking after service once the roof work was completed.
Since January, I've called and emailed B-spoke for numerous issues (Tiles and wood being left in garden, Damage to roof, Issues with Guttering since getting roof installed) Again and again I'm met with "Someone will reach out soon" - It's now the end of October and still nobody has come out to either pick up the materials left behind or take a look at the roof.
Not once have I been called back for someone to come and take a look at any of the issues or pick up the left over materials that have been left for over 10 months!
I have completely paid for the works and there was supposed to be a "Guarantee" I guess if they wait a year the workmanship warranty will expire and I'll be liable for the issues.
Edit: I'm editing this review in December to reply to the response I got in October.
As expected, nobody from the team ever reached out "We've learned a lot from this".. So it appears...
7 stycznia 2025
Opinia niezależna
Odpowiedź od B-Spoke Group
We’re really sorry to hear about your experience and completely understand your frustration. This isn’t the standard of service we aim to provide, and we take full responsibility for the delays and lack of follow-up. We can see that this has been ongoing since earlier in the year, and we’re genuinely sorry it’s taken this long to address.
Someone from our team will be reaching out again shortly. We’ve learned a lot from this and are working hard to improve our aftercare process so this doesn’t happen again.
We truly apologise for the inconvenience and appreciate your patience while we make this right.
Dont use this company
Dont use this company , visited my property and done a quote and survey , price agreed no problem . Depost payed . Called and agreed a start date , didnt turn up or call. Eventually got them and they said they needed to add 2000 pounds to the price. Cant afford that , no appolgy that thet cant do the job . Now im going into winter with a leaking roof. Avoid at all costs
15 października 2025
Opinia niezależna
Odpowiedź od B-Spoke Group
Hi Mark,
We’re very sorry to hear that you feel disappointed with your experience. After reviewing your case, we can confirm that the original quotation was unfortunately undersold during the initial visit, meaning the costs provided didn’t fully align with the materials and work required to complete the project safely and to our standards.
We did contact you to explain this and apologise for the inconvenience caused. While this situation is very rare for us, it is the reason why all of our jobs are clearly stated as subject to survey within our contract — this ensures that any unforeseen issues or material changes can be identified before work begins.
In this case, supplier price increases also affected the overall cost of the materials required, which contributed to the revised quotation. We completely understand your frustration and are genuinely sorry that we weren’t able to proceed under the original price.
We always aim to be transparent, fair, and professional with every customer, and we appreciate your feedback as it helps us continue to improve.
Kind regards,
B-Spoke Group
Absolutely brilliant
Absolutely brilliant. Recently had roughcasting done covering a large area of our property and couldn't be happier. The communication was brilliant with daily update calls or messages on the work progress (heavy storms the days we were due to get installation done that caused a little delay, very reasonable) and once the work was underway, the team were fast and clean! I can't stress the clean enough as it is obviously a messy job but once they were finished they left the area spotless. The work itself looks perfect and we are happy the work includes a 10 year guarantee making us even more confident on the high standard the work was done to. Will definitely consider the guys for any future work we might need!
7 października 2025
Opinia niezależna
Odpowiedź od B-Spoke Group
Hi there.
Thank you for taking the time so share your experience. We are delighted that you are happy with the work and our team. We are so happy that the communication you received was brilliant and that you were kept up to date with the process. Furthermore, that the team were fast and clean so that the clean up was spotless! We will pass on your lovely comments to our team.
Thank you for choosing B-Spoke Group.
Kind regards,
B-Spoke Group
recommend
bit expensive, but you get what you pay for.
work standard excellent, decent guys who done the work. No regrets using B-spoke.
29 września 2025
Opinia niezależna
Odpowiedź od B-Spoke Group
Hi Grahame,
Thank you very much for taking the time to share your experience. We are delighted that you are happy with the work and that you would recommend us. We will pass on your comments to our team!
Thank you for choosing B-Spoke Group.
Kind regards,
B-Spoke Group
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