Another year and another Happy couple getting the best service to book our holiday for next year. We have been lucky to have service from Alex from Away Holidays now for 5 years. With up to date kno... Zobacz więcej
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Neil is our go-to person for booking our holidays. Always speedy, efficient (and patient!) when we're drawing up plans. Away were also very good when refund was needed when you couldn't travel to the... Zobacz więcej
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Southall / Away Holidays I just wanted to take a moment to tell you how truly blessed you are to have someone like Mr Umang working for you. Umang is a very special person in my eyes and... Zobacz więcej
Sri Lanka here we come I have just booked another holiday with Alex from Away holidays. As with previous holidays he delivered outstanding service from start to finish. He took the time to under... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Away Holidays is a UK based luxury holiday company with offices at multiple locations and headquartered at Iver, Buckinghamshire. The company is a part of the bigger Southall Travel Group and specializes in arranging affordable luxury holidays to global destinations. Backed with travel expertise for global destinations and strategic partnerships with vast network of suppliers developed over many years, Away Holidays endeavours to deliver the best in service as well as the prices. A UK based team of highly trained travel experts is available to book holidays, and the company operates a 24x7 service delivery centre. Bookings with Away Holidays are fully bonded by its ATOL license (5553) from the Civil Aviation Authority. The company runs exclusive offers for holiday packages to all worldwide destinations and offers highly competitive prices unavailable anywhere else. Call Away Holidays at 0800 408 8000 to book most lucrative deals for Dubai and Middle East, Mauritius, Maldives, Seychelles, Sri Lanka, Far East, USA and Pacific destinations. You can also browse the company’s website at www.awayholidays.co.uk.
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W ostatnim czasie nie zapraszano do recenzowania
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Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Rob was very professional polite and a…
Rob was very professional polite and a pleasure to deal with an absolute asset to your business .
Thank you Rob , for your help and making this so straight forward
Jody Chamberlain
Rob is fantastic
Rob is fantastic. His knowledge is great when booking the right family holiday. We have been booking with Away holidays for 10 years and the prices are always great 👍
STAY AWAY!!!!!
Do not book with these absolute scammers!
Spoke to Brooklyn who was extremely rude and spoke down to me throughout all our calls. He gave me a quote and I asked for confirmation via email which he said he’d send but never did. This price was higher than the one I’d got on the website but he advised that deal was being removed that day. He then called back and had got the holiday cheaper but it meant I couldn’t have breakfast in the hotel for one day (very strange). Then suddenly I couldn’t have breakfast all days and the price had dropped by another £200. Brooklyn then kept calling me, pushing me to book despite me telling him I was working and then when I called back during his working hours, he’d gone home. I spoke to Joe and paid in full after he said that if I only paid a deposit, the flights/hotel would not be booked until I paid in full which I thought was very strange having always had confirmation after paying a deposit in the past (otherwise what’s the point in a deposit?!) AFTER PAYING, I got sent a bunch of terms and conditions I had to agree to but by this point I’d already committed. 48 hours later I hadn’t received any communication, no confirmation of payment, no invoice, no flight confirmation or holiday voucher as promised - ABSOLUTELY NOTHING! I called a couple of times and they said it was being processed but then told me they would not proceed with booking my holiday unless I paid more money!!! Interestingly the additional amount took the price to £3 less than the original quote, which also kept it £3 below the 8% increase requirement to get a full refund!!! The response I got to my refund request was abrupt, rude and completely dismissive.
I managed to get my money back but these people are scammers! They tell you a price so that you commit but that’s not the price you will pay!

Odpowiedź od Awayholidays
Ian went above and beyond
Ian went out of his way to help sort a booking in the Maldives. Hotel availability was not great for the island resort I had chosen but Ian contacted the hotel directly and was able to sort things. He also spent a great deal of time to make sure there wasn't any better alternative for the dates and price I had in mind. He was very patient understanding and kind, thank you

Odpowiedź od Awayholidays
Alex was great very knowledgeable and…
Alex was great very knowledgeable and very helpful,very pleased so far with our booking looking forward to our travels 😀

Odpowiedź od Awayholidays
Not the first time I’ve booked with…
Not the first time I’ve booked with Alex at away holidays always very helpful and easy to deal with would recommend to anyone

Odpowiedź od Awayholidays
Always a pleasure dealing with Brooklyn…
Always a pleasure dealing with Brooklyn at Away Holidays. Been dealing with him for quite a few years now & always gets good results.

Odpowiedź od Awayholidays
Second holiday booked with Away…
Second holiday booked with Away Holidays. Alex is amazing. Very patient and understanding and looks after you from start to finish. Low deposit and doesn't push you to pay the remaining amount straight away. Let's you pay just before going. Very competitive, I've not seen the same deals out there cheaper!. Very thorough with his information and tells you everything you need to know. My advice to anyone who has had a bad customer service experience, to try him....you won't be disappointed. Thank you very much Alex for all your hard work.

Odpowiedź od Awayholidays
Check first
Initially I wrote great review however know I feel like I need to amend this.
Yes the service at beginning was great and Rob was brilliant at finding me something but on reflection I rushed to it. Didn't get good a deal as I thought. I have tried emailing to ask questions but no response or not quick enough as when I booked and already gave my money.

Odpowiedź od Awayholidays
2nd time booking with away holidays as…
2nd time booking with away holidays as they sorted us out with a holiday of a lifetime which was faultless in every way. Dealt with Brooklyn once again who makes everything easy and very helpful. 5 stars 🌟

Odpowiedź od Awayholidays
Brooklyn was a pleasure to deal with…
Brooklyn was a pleasure to deal with and arranged our holiday ease! Would 100% recommend him and I have his direct number to refer friends and family too. Thank you so much Brooklyn

Odpowiedź od Awayholidays
First time booking with Away
I booked a holiday with Brooklyn to Dubai leaving in 10 days. After paying the amount in full he let me know the flight had been cancelled. Brooklyn managed to change our flight in our favour and dealt with everything in a very efficient and professional manner. I wouldn’t hesitate in booking another holiday with him.

Odpowiedź od Awayholidays
Rob was extremely helpful when I called…
Rob was extremely helpful when I called to enquire about holidays to the Maldives. He listened to what I wanted, explained everything clearly, and shared his own experience of staying at the resort, which was very reassuring. I’ve paid my deposit and will be sending the remaining balance this week. Great service, highly recommend!

Odpowiedź od Awayholidays
We had an amazing experience with Alex…
We had an amazing experience with Alex booking our holiday! He planned our trip to Dubia perfectly and handled every detail. He was responsive, and found us great options within our budget.

Odpowiedź od Awayholidays
Praveen from away holidays was…
Praveen from away holidays was excellent very helpful with a great price thanks

Odpowiedź od Awayholidays
It was a best experience ever dealing…
It was a best experience ever dealing with away holidays . They met all my requirements and found me incredible holidays deals . I like to say the lady who dealt with me her name was Natalie and she was amazing , she was 10/10 and was very helpful and very kind . She listen to what I needed and was so helpful and such a humble person that I can not explain in words . So Thankyou to Natalie for being a superstar and showing so much compassion and dedication.

Odpowiedź od Awayholidays
Natalie was fantastic with our Dubai…
Natalie was fantastic with our Dubai holiday, quick and prompt with query and best price! Would highly recommend and will use again

Odpowiedź od Awayholidays
Excellent customer service!
Excellent customer service. Brooklyn was exceptional and went through all the best options with patience and care. I would book through Awayholidays again!

Odpowiedź od Awayholidays
Great experience with Rob at away…
Great experience with Rob at away holidays

Odpowiedź od Awayholidays
Holiday booking made easy
My holiday request was picked up by Brooklyn who made the whole experience effortless. He was able to improve on the initial online quote and tailor the package more to our needs. Everything was documented and emailed for my review within minutes of the call. No hard sell or pressure to accept. Once we decided it was a go and replied to the mail he called back and provided options on down payment and final settlement that suited us best. Will definitely use Away Holiday's again

Odpowiedź od Awayholidays
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