I purchased two rings and two bracelets for my twin cousins 60th birthday! The jewellery is beautiful! I didn’t gift them yet but I am sure they will love everything. My only concern is that there is... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
We ordered the Alina engagement with engraving. The ring is absolutely gorgeous. However, a couple of months ago, I noticed the silver was flaking off. Yes I took pictures. Now it looks like the band... Zobacz więcej
I cannot express enough how happy I am with Awareness Avenue. Jewellery is great quality at affordable prices, Sizing Amazing and the Customers service I received has gone above an beyond. I mistakenl... Zobacz więcej
Reakcja na opinię
After weeks of research I chose Awareness Avenue. Their lifetime warranty, user friendly site and a wide selection of jewelry sold me. What I didn't anticipate was the professional, prompt and friend... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
At Awareness Avenue, we create more than just jewelry – we craft meaningful connections. Our collection includes stunning gift jewelry with heartfelt message cards, designed to celebrate life’s special moments between friends and family. We also specialize in customized jewelry, offering premium materials like solid gold and platinum that can be personalized to match your unique style. We provide custom pieces crafted from S925 sterling silver with luxurious gold or platinum vermeil plating for those seeking affordability without compromising quality. Awareness Avenue – where every piece tells a story, and every detail is made with care.
Dane kontaktowe
7302 Yellowstone Road, Cheyenne, WY 82009 United States, 82009, Cheyenne, Stany Zjednoczone
- support@awareness-avenue.com
- awareness-avenue.com
4,1
Dobra
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 70% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Customer service is awful
Customer service is awful. I bought a ring nothing fancy or crazy in hopes it would get here before Christmas, and it says the item hasn’t even shipped yet. I tried reaching out multiple times to customer service and got no response. I didn’t do my research and didn’t know if it was a scam or not but I took my chances and well. I think I got scammed
20 grudnia 2024
Opinia niezależna
Odpowiedź od Awareness Avenue
Hello Armani, Thank you for sharing your feedback, and we’re truly sorry for any frustration you’ve experienced. We want to assure you that we take your concerns seriously. The ring you ordered is part of our Made-to-Order collection, which typically takes 10-15 business days to craft and ship, as advertised on our website under the ‘Made-to-Order Products’ section.
We completely understand how important timing is, especially during the holidays, and we sincerely apologize if this wasn’t clearer during your purchase. Our team will contact you directly to confirm your order status and provide updates. Rest assured, your order is in progress, and we’re committed to delivering the high-quality piece you’re expecting. Thank you for your patience and understanding
Once purchased you’ll hear nothing!
I I purchased some jewelry from this store but when it came to checking for a delivery date I got no response, no one to contact, no phone number to call and trying to get through online was frustrating! Once you buy something you’re on your own……Never again!
10 grudnia 2024
Opinia niezależna
Odpowiedź od Awareness Avenue
Thank you for sharing your feedback, and we’re truly sorry for any frustration you’ve encountered, Dolores. After reviewing your case, we can confirm that our customer service team responded to your email within 5 hours, providing an update that your order was already in transit. We’re happy to share that your order is out for delivery today and should arrive shortly!
We always strive to ensure timely communication, and we’re sorry if this wasn’t as seamless as expected. Please don't hesitate to reach out if you have any further questions or need assistance. We appreciate your patience and understanding, and we’re confident you’ll love your new jewelry!
Terrible Experience – Will Never Buy From Awareness Avenue Again
I ordered a ring from Awareness Avenue on November 22nd, as a gift for my girlfriend for our anniversary on December 12th. It’s now December 9th, and my package hasn’t even shipped yet! I tried reaching out to customer service and got no responses. It's honestly really disappointing.
I’m just about to give up on receiving the item in time for our anniversary, I can't even get a straight answer about where it is or when it will arrive. This company has horrible shipping and customer service. I should have gone with another brand, but now I’m stuck in this mess. Do yourself a favor and avoid this place at all costs.
Awareness Avenue has really let me down – I’ll never order from them again.
9 grudnia 2024
Opinia niezależna
Odpowiedź od Awareness Avenue
Thank you for sharing your experience, and we sincerely apologize for the frustration this has caused, Jackson!
We’d like to clarify a few points about your order. The ring you purchased is a made-to-order piece, which requires extra care and time to craft perfectly – just for you. Your order was shipped on December 3rd and is currently with your local carrier. Based on the tracking details, it’s set to arrive this week, in time for your special anniversary on December 12th.
Our customer service team emailed you on December 9th, providing you with the tracking information and the most up-to-date status of your delivery. If you haven’t seen this message, please check your inbox (or spam folder), as it contains all the details you need.
We completely understand how important this gift is, and I’m truly sorry if our communication didn’t meet your expectations earlier. Please know that your satisfaction is incredibly important to us, and we’re always here to assist you further if needed.
Wishing you a wonderful anniversary celebration, and thank you again for choosing Awareness Avenue.
Warm regards,
Customer Experience Team | Awareness Avenue
This is the worst company I ever bought from.
This is the worst company I ever bought from. I ordered a bracelet for my grandson in early Oct. The gift came after his birthday. I’ve been trying to return this gift with no success. I’ve wrote them several times with no response. I then went to my credit card company and they started a dispute but said case closed because the product was delivered. I wrote back now three more times and they keep telling me til the dispute is completed they will not send me a return label. I even sent them the letter the bank sent me showing the case was closed. So frustrated. Do not buy from this company. They sre no good Now they want more details. The package arrived after my grandsons birthday. When I got it. It’s never been opened. I’ve asked numerous times to get a return label. They wi t send it they said til bank dispute is closed. It is closed and I even sent them the letter verifying that. They still won’t send it.
9 października 2024
Opinia niezależna
Odpowiedź od Awareness Avenue
Thank you for sharing your experience, and we're truly sorry for the frustration this situation has caused. We’d like to provide further clarity to help resolve this.
Your order was shipped on October 22nd and delivered on October 31st, within our estimated delivery window of 7-10 business days. However, I completely understand the disappointment of receiving the package after your grandson’s birthday, and we sincerely regret any inconvenience this caused.
After you first reached out to us on November 5th, we promptly sent you a pre-paid return label so you could return the item. However, the chargeback you filed on October 30th with your bank has put the funds on hold, meaning we cannot process the refund at this time. Unfortunately, we cannot honor the refund until your bank officially releases the funds back to us.
We want to assure you that as soon as the funds are returned, we will gladly process your refund without delay. We take pride in our 180-day return policy, and we’re committed to making this right for you.
We appreciate your understanding and patience while we work through this with your bank. If you have any questions or need further assistance, please don’t hesitate to reach out—we’re here to help.
Warm regards,
Customer Experience Team | Awareness Avenue
Missing Stones, broken ring and I still haven't received the ring I requested.I even took my ring for repairs and I was told that the stones are glued. No prongs
I bought and paid for two ring s ordered in August and September. All of the replacements have lost stones and one broke. I to it a for repairs that I was going to pay for and it was going to cost $200 because the stones are glued. No prongs; so the stones will continue to fall out. I still haven't received the ring I requested. No refund!
15 sierpnia 2024
Opinia niezależna
Odpowiedź od Awareness Avenue
Thank you for sharing your feedback, Diana! We’re truly sorry to hear about your experience. We take these concerns seriously, as customer satisfaction is our top priority.
To clarify, our records show that you purchased one ring, and when the initial issue occurred, we promptly sent you a replacement. All of our jewelry is handcrafted with care and precision, and while we do our utmost to ensure top-notch quality, occasional issues may arise beyond our control. In these rare cases, we always stand behind our products and are happy to offer replacements for defective items, as we did in this situation.
Regarding the ring with glued stones, after reviewing the picture you provided, we noticed that the design does not match any product from our collection. As such, it seems that the ring in question may not have been purchased from us. We understand how frustrating this situation must be, and we want to assure you that our products are made with high-quality materials and proper settings, including prongs, to hold the stones in place securely.
If there’s anything else we can do to assist you or if you have additional concerns, please don’t hesitate to contact our customer support team. We value your trust and will continue to work hard to provide the exceptional service and products our customers deserve.
Warm regards,
Awareness Avenue Customer Support Team
Really good prices but I haven’t gotten…
Really good prices but I haven’t gotten any updates about the shipping
22 listopada 2024
Opinia niezależna
Odpowiedź od Awareness Avenue
Thank you for your feedback and for choosing Awareness Avenue, Rebecca! We're so happy to hear you appreciate our pricing. I completely understand your concern about the lack of updates, and I truly apologize for any inconvenience this has caused.
I want to share a little more about why your order is taking time. The product you selected is a made-to-order piece, handcrafted with care and precision, to ensure it meets our highest quality standards. This process typically takes 10-15 business days, as we want to create something truly special for you.
We’re working hard to complete your order, and once it’s ready, you’ll receive an update with tracking details. Your patience means the world to us, and we're confident you’ll find it worth waiting for when your beautiful piece arrives.
If you have any questions or would like an update on your order's progress, please don’t hesitate to contact our customer support team at support@Awareness-avenue.com. We’re here to help!
Thank you again for your understanding and for being a valued part of the Awareness Avenue family.
Warm regards,
Awareness Avenue Customer Support Team
I placed my order back on Nov 15,2024…
I placed my order back on Nov 15,2024 and none of the tracking links or order links work in my confirmation email. The help link does not work to request updates. Is this a scam site?
15 listopada 2024
Opinia niezależna
Odpowiedź od Awareness Avenue
Thank you for contacting us and for bringing this to our attention, Donna. We completely understand your concerns and are here to provide clarity and reassurance.
First, we’d like to inform you that our processing time for off-shelf orders typically takes 1-2 business days. Your order was shipped on November 19th; according to the tracking information, the most recent update was on November 26th. Based on this, you can expect your package to arrive this week.
It’s important to note that during this busy holiday period, particularly around Black Friday, Cyber Monday, and Thanksgiving, many shipping carriers handle unusually high volumes, occasionally leading to delays. We truly appreciate your patience and understanding as they work through these challenges.
To ensure you're fully informed, I’ve also double-checked the tracking link for you. If you encounter any further issues accessing updates or have additional concerns, please don’t hesitate to contact support@awareness-avenue.com. We're here to assist you every step of the way.
Thank you for choosing Awareness Avenue, and I assure you that we are committed to ensuring your order arrives safely and promptly. We hope you love your new piece once it arrives!
Order Cancellation …
Quick response to my request to cancel my order. Best customer service I have ever received. Thank you!
25 listopada 2024
Opinia niezależna
Odpowiedź od Awareness Avenue
Carolyn, thank you so much for taking the time to leave such a kind review! We’re thrilled to hear that our team was able to assist you promptly and provide a positive experience. At Awareness Avenue, exceptional customer service is one of our top priorities, and it means the world to us to know we made a lasting impression.
If there’s anything else we can do for you in the future, please don’t hesitate to let us know. We’re always here to help!
Warm regards,
The Awareness Avenue Team
I ordered my chain about a week ago and…
I ordered my chain about a week ago and I haven’t gotten any updates on it and I can’t find a tracking number or anything
20 listopada 2024
Opinia niezależna
Odpowiedź od Awareness Avenue
Thank you for reaching out and sharing your feedback, Mathias —we truly appreciate it! I’ve checked into your order and can confirm that it was shipped on November 15th. A confirmation email with your tracking information was sent the same day, so it’s possible it may have landed in your spam or promotions folder.
Your order is currently in transit and should arrive next week. We’re entering the busy peak season for deliveries, so some delays are happening across carriers. We sincerely apologize for any inconvenience.
If you’d like more details about your shipment or need further assistance, please don’t hesitate to contact us directly at support@awareness-avenue.com. Our team is here to help and will ensure you’re cared for!
Thank you for your patience and for choosing Awareness Avenue. We can’t wait for you to receive your new chain—it’ll be worth the wait!
Warm regards,
Awareness Avenue Customer Care Team
I ordered from them three days ago
I ordered from them three days ago. No order confirmation, no tracking information! No customer service number to check the order.
13 listopada 2024
Opinia niezależna
Odpowiedź od Awareness Avenue
Thank you for reaching out and sharing your concerns, David. We sincerely apologize for any frustration you’ve experienced.
We want to assure you that your order was shipped on November 13th, and we sent you an email with the tracking information the same day. This email might have landed in your spam or promotions folder, so we recommend checking there.
Your order is on its way, and we expect it to be delivered this week. Please rest assured we’re keeping a close eye on its progress to ensure it arrives promptly.
We don’t have a call center available, but our team is always here to assist you via chat, email, and social media. Please don’t hesitate to reach out if you have any further questions or need additional assistance—we’re here to help.
We truly value your trust in us and appreciate your patience. Thank you for choosing Awareness Avenue!
Warm regards,
The Awarenss Avenue Customer Care Team
Lack of information
Never received a confirmation that my order was received and I have no idea wen I will be receiving It I went on bribery purchase and all I got was the website doesn’t exist so I had to go on google and search the company and this is the website site I got
5 listopada 2024
Opinia niezależna
Odpowiedź od Awareness Avenue
Thank you for reaching out and sharing your experience, Victoria. I sincerely apologize for the confusion and frustration you’ve encountered.
We checked our records and we can confirm that your order confirmation email was sent to you on November 6th. It may have ended up in your spam or promotions folder, and we're truly sorry for any inconvenience this caused.
The good news is that your order is currently in transit and is expected to arrive next week! I’ll send you a follow-up email with your tracking details shortly so you can monitor its progress.
We’re committed to ensuring a seamless experience for our customers, and your feedback helps us identify areas for improvement. If there’s anything else I can assist you with, please don’t hesitate to let me know.
Thank you for choosing Awareness Avenue, and we can’t wait for you to receive your order! 💎✨
Warm regards,
Awareness Avenue Customer Care Team
Purchase of ring
I am delighted with my purchase from Awareness Avenue. The ring is lovely. I would buy from them again.
4 listopada 2024
Opinia niezależna
Odpowiedź od Awareness Avenue
Thank you so much for your kind words, Mary! We’re thrilled to hear you’re delighted with your new ring and that it met your expectations. Knowing that you’d choose us again means the world to us, and we look forward to helping you find more pieces you’ll love. If there’s ever anything else we can do for you, please don’t hesitate to reach out. Thank you again for being a part of Awareness Avenue!
No customer service
I ordered from Awareness Avenue and added the incorrect address for the shipment. Immediately I tried to call but there is no phone number with a person who answers, recording says to email. I emailed twice but no response. I’m frustrated that the gift will not get to my son. DO NOT RECOMMEND this company!
19 października 2024
Opinia niezależna
Odpowiedź od Awareness Avenue
Thank you for your feedback, and we apologize for any frustration you experienced. We looked into this and couldn’t locate any record of a change-of-address request from your email. While we don’t yet have a call center, we’re committed to addressing each customer inquiry promptly. Please contact us directly at support@awareness-avenue.com or by live chat to discuss the details of your situation, and we’ll do everything we can to help resolve this. We appreciate your understanding and look forward to making things right.
I ordered the Ulissa ring in sterling…
I ordered the Ulissa ring in sterling silver. Unfortunately, I received it in yellow gold. I immediately contacted customer service explained the problem. Cosmin right away placed a new order for me (even before receiving the original ring back) he emailed the return label *@ no charge to me. Cosmin also asked if I had any other concerns and asked about about the size, which I did ask they could make it a 1/2 size bigger and he was more than happy to do so. He kept me informed as to the status of my new ring and within a few weeks UPS rang doorbell with my new beautiful ring. I was truly happy with my new silver ring. Thank you so much Cosmin and staff. Your service is outstanding.
AM @NJ
22 października 2024
Opinia niezależna
Odpowiedź od Awareness Avenue
Thank you so much for your heartfelt feedback, Adelina! We're absolutely delighted that the issue was resolved smoothly and that you're happy with your new Ulissa ring. It was a pleasure assisting you, and we always aim to make things right as quickly as possible. We're thrilled that the ring arrived just as you'd hoped and that the size adjustment worked perfectly! If you ever need anything else in the future, don’t hesitate to reach out.
Thanks again for your kind words and for choosing Awareness Avenue!
Warmest regards,
Cosmin and the Team
I purchased a beautiful bracelet for my…
I purchased a beautiful bracelet for my son and it was too big. They sent one out ASAP with no questions asked. Wonderful customer service!
1 września 2024
Opinia niezależna
Odpowiedź od Awareness Avenue
Thank you so much for your kind words, Patti! We're thrilled that the bracelet was perfect for your son and that our customer service could help make it happen smoothly. It's always our priority to ensure that you're happy with your purchase, and we're so glad we could assist you quickly. Your feedback means the world to us, and we’re always here to help if you need anything!
Kind regards,
The Awareness Avenue Team
Bad customer servcie.
so far nobody has returned my email, nor a fb message, and there is no voicemail for there phone number. At this point it is starting to feel like scam. anyone else having horrible customer service problems like myself.
7 października 2024
Opinia niezależna
Odpowiedź od Awareness Avenue
Thank you for reaching out and sharing your concerns, Ryan. We truly apologize for the delay in communication. We sent you an email on September 25th explaining that your ring is made-to-order, which requires 15-50 business days for production due to the high-quality craftsmanship involved. We understand waiting can be frustrating, but rest assured your order is in progress. Please check your spam/junk folder, and let us know if you didn’t receive our message. We are committed to ensuring you’re satisfied with your purchase and our service.
Warm regards,
The Awareness Avenue Team
Odpowiedź od Awareness Avenue
Thank you for your feedback, Watsentahawi! We're so glad to hear that you found our service helpful. We're always here to make your experience smooth and enjoyable. Feel free to reach out if you need further assistance or have any questions. We appreciate your support and look forward to serving you again! 😊
Kind regards,
The Awareness Avenue Team
I mistakenly ordered a second bracelet
I mistakenly ordered a second bracelet. Cosmin gave excellent customer service! She replied promptly, was very understanding and I am very pleased with this perfect, well made bracelet. Thank you for everything!
Kind Regards,
Lana S.
26 września 2024
Opinia niezależna
Odpowiedź od Awareness Avenue
Thank you so much for sharing your experience, Lana! We're thrilled to hear that you're pleased with the bracelet and that Cosmin could assist you so quickly. Providing excellent customer service is our priority, and knowing it made a difference is wonderful. We hope the bracelet brings you joy, and we're always here for anything else you may need in the future.
We are looking forward to seeing you again at Awareness Avenue! 😊✨
Kind regards,
The Awareness Avenue Team
Purchased the "For My Son" leather love…
Purchased the "For My Son" leather love knot.
Excellent quality. I purchased the wrong size by mistake and customer service was exceptional. My son loves it and has not taken it off since I gave it to him. He is 19 and the adult large fit him nicely. Not too tight, not too loose. I would definitely purchase from Awareness Avenue again! Satisfied customer here!!
9 września 2024
Opinia niezależna
Odpowiedź od Awareness Avenue
Thank you so much for your wonderful feedback, Catherine! 🌟 We're thrilled to hear that your son loves his jewelry and that the size fits him perfectly! It's great that our customer service exceeded your expectations—we're always here to help. 🙌 We're so happy to have you as part of the Awareness Avenue family, and we can't wait to assist you with your next purchase! 💍✨
Order Unfulfilled a Month After Ordering
I placed an order for a ring as an anniversary gift for my wife on August 17, 2024. As of today, Sept 18, 2024, the status of my order on their website still sits at "Ordered" and "Unfulfilled". I've sent emails to the company as well as responded in their website chat program but only receive platitudes from a chatbot response generator. I'm now two weeks past our anniversary. Fortunately, my wife is understanding and I had backup plans for this possibility.
Their jewelry looks beautiful on their website. But I'm not paying to look at their website. I seriously doubt I will buy from them again.
17 sierpnia 2024
Opinia niezależna
Odpowiedź od Awareness Avenue
Thank you for your honest feedback, Greg. We understand how disappointing it is to experience delays, especially for such a special occasion. As your ring is made-to-order, the extra time ensures exceptional craftsmanship and lasting quality, backed by our lifetime warranty. We truly apologize for any inconvenience and are working hard to complete your order. We appreciate your patience and are sure the ring will exceed your wife's expectations. As promised, we will upgrade the shipping service to Express to compensate for the inconvenience.
Thank you for allowing us to make it right!
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