Called in for a coffee and ending buying a lovey throw for my partner back home 😃. Avoca is a timeless beautiful special place and will definitely be back in the future. The staff are so helpful a... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
Needed to locate a particular product, asked Avoca for which shops in counties Dublin & Cork might have it. Got a rapid & comprehensive reply! Excellent customer service.
Reakcja na opinię
I placed 2 orders online with a GB voucher plus the remaining amount on my bank card. Both were unsuccessful orders due to an error with the gift card, but on both occasions, the money was taken f... Zobacz więcej
I visited the Avoca shop in Wicklow last September. After a delicious lunch I spent a couple of hours browsing the shop and outlet upstairs where I saw some really beautiful Avoca products for the hom... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Avoca Handweavers, now mostly known simply as Avoca, is a clothing manufacturing, retail and food business in Ireland.
Dane kontaktowe
Bray, Irlandia
- avoca.com
4,1
Dobra
58 recenzji
Odpowiada na 71% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Was looking for a coat from the 2024…
Was looking for a coat from the 2024 collection and Avoca customer services were able to source what I was looking for..which was not available online or in store
Very helpful staff who know the real meaning of customer service! Great Irish company who value quality & customer service & don’t just pay lip service to it!
Always a good experience
31 października 2025
Opinia niezależna
Odpowiedź od Avoca Ireland
Thank you so much for your kind words and wonderful feedback. We're thrilled we could help you find the coat you were looking for, and it's lovely to hear our team made the experience a positive one. Providing genuine, thoughtful service is something we truly care about, so your message means a great deal to us.
We’re so grateful for your continued support, and we look forward to welcoming you again soon!
Warm regards,
The Avoca Team
Avoca Restaurant Rathcoole
Avoca Restaurant Rathcoole. Lovely place to meet friends and family. Plenty parking. Restaurant on the other hand very poor and overpriced. 10 euro for an ordinary bowl of soup with one tiny slice of brown bread!!
Latte coffee 6 euro. For this price quality is poor.
19 września 2025
Opinia niezależna
Odpowiedź od Avoca Ireland
Thank you for taking the time to share your feedback. While we’re glad to hear you enjoyed the setting and found Rathcoole a lovely place to meet with loved ones, we’re very sorry to hear that your experience in the restaurant didn’t meet expectations.
We strive to offer the highest quality food and service across all our cafés, and we regret that on this occasion, we fell short. Your comments have been shared with our team so we can take them on board and continue to improve.
We truly appreciate you bringing this to our attention, and we do hope you might consider visiting us again in the future.
Warm regards,
The Avoca Team
My favourite place is Avoca…
My favourite place is Avoca Kilmacanogue. A beautiful location in Wicklow, gorgeous food, gardens and choice of cafe and Ferns restaurant. Shopping, scenery, gardens, food, friendly staff and just a pleasure to visit. Recently had food catered from Avoca and it did not disappoint
18 października 2025
Opinia niezależna
Extraordinary help to purchase an item out of stock
I bought the most beautiful luxurious Heather Mohair Throw for myself, and I wanted to purchase second one for my childhood friend. We've known each other since we were 14 years old, and now we are 61!
When I went to purchase the second throw, it was out of stock to my dismay, so I emailed Avoca. Melanie from the Avoca team helped me by locating another one after several weeks, she was able to put it up on line and of course I bought it straight away. She even gifted me a fabulous Avoca Cook Book, as the free socks I had received with my first order were no longer available.
I cannot say how grateful I am to Melanie, my experience with Avoca was top notch, and she went way beyond any expectation I had.
Thank you Melanie so much.
10 października 2025
Opinia niezależna
Odpowiedź od Avoca Ireland
Thank you so much for your truly lovely review. We’re absolutely delighted to hear how much you love your Heather Mohair Throw and how special it is that you were able to gift one to your lifelong friend.
We’re thrilled to hear that Melanie was able to help. She’s a cherished part of our team, and we’ll be sure to pass along your kind words. It brings us such joy to know she was able to track down another throw for you, and we’re so pleased the Avoca Cookbook found its way to you as a little thank-you in place of the socks.
Your story is a reminder of the small but meaningful ways in which we can bring joy to our customers, and that’s exactly what we strive for here at Avoca.
Thank you again for taking the time to share your experience. We hope both throws bring warmth and joy for many years to come!
With warmest wishes,
The Avoca Team
I ordered a Donegal wrap from Avoca and…
I ordered a Donegal wrap from Avoca and eagerly awaited its arrival via DPD.
Working from home, I was able to track my item and expected it to be delivered either on the Monday when it arrived at DPD’s Southall depot or Tuesday and was surprised when I had not received a delivery confirmation email.
This is absolutely no fault of Avoca at all – but it turns out that DPD have accidentally damaged the package and due to the issue have returned the damaged package to Ireland.
Lisa at Avoca has been an absolutely star and emailed at 8.08am today to let me know that she was investigating the matter with DPD. At 12.43pm, Lisa again emailed me to let me know that the item had been damaged on its way from Ireland (all DPD’s fault) and would I like a replacement. I will message her later when I get home from work.
Avoca, your customer service has been absolutely superb and really cannot be faulted.
Thank you so much and DPD, you truly are awful.
8 października 2025
Opinia niezależna
Odpowiedź od Avoca Ireland
Thank you so much for your kind and thoughtful review. We’re so sorry that your Donegal wrap didn’t arrive as planned but truly grateful for your patience and understanding throughout the unexpected courier hiccup.
We’re absolutely delighted to hear that Lisa was able to support you so promptly and keep you updated every step of the way. She’s a valued member of our team, and it means the world to us to know her care and dedication made a difference to your experience.
Your kind words about our customer service really do mean a lot. We always aim to bring the warmth and attentiveness of Avoca into everything we do, even when things don’t quite go to plan and we're so pleased you felt that.
We hope your replacement wrap brings you the comfort and joy it was always meant to and thank you again for taking the time to share your story with us.
With warmest wishes,
The Avoca Team
I had a specific request of Avoca…
I had a specific request of Avoca customer service and the response was prompt and accurate. Provided a clear answer, in a timely manner. Highly recommend Avoca customer service should you have any queries about their business.
18 września 2025
Opinia niezależna
Odpowiedź od Avoca Ireland
Thank you so much for your kind words and 5-star review! We’re delighted to hear that our team was able to help you quickly and clearly. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to welcoming you back again soon!
- The Avoca Team
Avoca is one of our favorite places to…
Avoca is one of our favorite places to visit. Love the Cafe and the food quality and friendliness of staff there. Also the shop has a great range of gifts. It's lovely just to walk through looking at everything. It's a little pricey but great quality and I found them willing to listen to suggestions etc. It s lovely experience overall and it's always on our to do list! A must!
1 sierpnia 2025
Opinia niezależna
Odpowiedź od Avoca Ireland
Thank you so much for your glowing review! We were delighted to read about your experience and to know that Avoca is one of your favourite places to visit. We take great pride in offering high-quality service, food, and products, so it truly means the world to us to receive feedback like yours. We’re so pleased Avoca is always on your “to do” list, and we look forward to welcoming you again soon.
- The Avoca Team
Excellent service
Excellent service, easy to order and pick up. Super food.
Highly recommend for large party groups.
30 sierpnia 2025
Opinia niezależna
Odpowiedź od Avoca Ireland
Thank you so much for your 5-star review! We’re delighted to hear you found the service easy and the food excellent. It’s wonderful to know you’d recommend us for large party groups. We truly appreciate your kind words and support.
- The Avoca Team
Exceptional customer service
Staff at Avoca especially Melanie and Lisa went out of their way to source a jacket for me in the size I wanted, when it was sold out online. They then helped me with the payment as I ran into problems. The customer support they delivered was far above my expectations and the Jacket that I purchased is a classic the quality is as expected and I know it will last me for years.
21 sierpnia 2025
Opinia niezależna
Odpowiedź od Avoca Ireland
Thank you so much for sharing your experience. It’s wonderful to hear how Melanie and Lisa went the extra mile to source the jacket in your size and ensure everything went smoothly. We hope it brings you joy for many years to come. We’ll be sure to pass your kind words and feedback along to the team. Customer feedback really does mean a great deal to us! Thanks again!
- The Avoca Team
The best customer service ever
The best customer service ever! Melanie and Lisa are awesome. I have absolutely no problem purchasing items from Avoca. Always willing to forward additional information and listen to requests. This should be a model for many companies who are not customer oriented. Thank you ladies for all your help!
27 sierpnia 2025
Opinia niezależna
Odpowiedź od Avoca Ireland
Thank you for such a glowing review! Providing thoughtful, attentive service is something we truly strive for at Avoca, so your feedback is incredibly encouraging. We’re so pleased to hear that Melanie and Lisa were able to support you with care and attention, they’ll be delighted to know their efforts made such a difference. Thank you again!
Great products. Great service.
Avoca customer service was prompt and very helpful on an issue that was a result of my mistake.
Avoca products are my go-to gifts for weddings, housewarming, and new babies.
18 lipca 2025
Opinia niezależna
Odpowiedź od Avoca Ireland
Thank you so much for your kind review! We’re so pleased to hear our team was able to assist you quickly, and it means a great deal to us that Avoca products have become your go-to gifts for life’s special occasions. We truly appreciate your continued support.
- The Avoca Team
We purchased our original blanket while…
We purchased our original blanket while in Ireland at the shop in Avoca. We carefully transported it back to Oregon in our carry on luggage for safe keeping. Now 6 years later we still love this blanket so much that we purchased another one online. It came to us in perfect condition and unmolested by customs and because it was under $800.00 no Trump tariff, thankfully!
31 lipca 2025
Opinia niezależna
Odpowiedź od Avoca Ireland
Thank you so much for your wonderful review!
We’re delighted to hear that your first blanket has been so well-loved over the past six years, and that you’ve now added another to your home all the way from Ireland to Oregon, USA.
It’s always special for us to know that our pieces travel with our customers and continue to bring comfort and joy for many years to come.
- The Avoca Team
Very helpful customer service
Customer services department was extremely helpful when I needed assistance with an order, prompt courteous reply and sorted out my problem in less than 24 hours
11 sierpnia 2025
Opinia niezależna
Odpowiedź od Avoca Ireland
Thank you so much for your kind review! We’re so pleased to hear that our Customer Services team was able to assist you promptly and courteously, and that your issue was resolved within 24 hours! We truly appreciate you taking the time to share your experience.
- The Avoca Team
Pushing existing tariffs with US to customers
Knowing the existing problems of trade with the US regarding tariffs, if you as business are not prepared to handle the situation, you should remove that option of delivery from your services. Because pushing that responsibility to your customer is really bad service.
6 sierpnia 2025
Opinia niezależna
Odpowiedź od Avoca Ireland
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear of your disappointment regarding import duties and taxes on international orders. We completely understand how frustrating unexpected charges can be, which is why we clearly notify customers during the checkout process that these charges may apply to orders shipped outside of Ireland.
When shipping to the USA, the following message appears:
“Please note that import duties and taxes may apply to orders shipping outside Ireland. These charges, determined by the destination country, are the recipient's responsibility. We recommend consulting your local customs office for more information.”
As these fees are imposed by local customs authorities, they are unfortunately beyond our control. Our aim in sharing this notice is to ensure all customers are fully informed before completing their purchase.
That said, we truly value your feedback and will continue to review how we communicate this information to ensure it’s as clear and helpful as possible.
Warm regards,
The Avoca Team
Great service and great product
The team at Avoca have been great, start to finish. I inquired about a new service and they were incredibly helpful with information and recommendation, and always polite and courteous in their communications. We purchased our first Avoca blanket almost 10 years ago and it’s still our favorite one so can also attest to the quality. Can’t wait to receive this extra special throw!
1 lipca 2025
Opinia niezależna
Odpowiedź od Avoca Ireland
Thank you so much for this wonderful review! We're thrilled to hear that you’ve had such a positive experience with our team and that your original Avoca blanket is still going strong after 10 years—what a compliment to the quality!
It means a lot to us that you chose Avoca again for such a special purchase. We hope your new throw brings just as much warmth and joy for years to come!
– The Avoca Team
The customer service team was very…
The customer service team was very friendly and helpful. Thank you.
24 lipca 2025
Opinia niezależna
Odpowiedź od Avoca Ireland
We're delighted to hear you had a positive experience with our customer service team. Your feedback means a lot to us, and we look forward to helping you again in the future!
The Avoca Team
Superior Pastries and Customer Service
The superior quality of the pastries and cakes was equaled by the excellence and accommodation of Sara and Adam.
18 lipca 2025
Opinia niezależna
Odpowiedź od Avoca Ireland
Thank you so much for your kind words! We're thrilled to hear you enjoyed the pastries and cakes, and even more so that Sara and Adam made such a positive impression. We'll be sure to pass along your lovely feedback to them both.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon!
Book enquiry
I made an enquiry about a book that I had seen in the Dublin store
I regretted not buying it when in Dublin and I subsequently made an enquiry
Online feedback was so helpful even offering to arrange an online copy despite it not regularly being online
Just great to still get a personal service
18 czerwca 2025
Opinia niezależna
Odpowiedź od Avoca Ireland
Thank you so much for your kind review!
We’re delighted to hear that our team was able to help with your book enquiry. It’s always our goal to offer a personal touch, whether in-store or online, so your feedback truly means a lot.
The Avoca Team
Recipes to rely on …
I’ve been an avid follower of Avoca cookbooks for ever. Highly recommend them. There was a mistake on their most recent book which I highlighted. I got fabulous customer service which is all one can ask for! I go back to their books time and time again for failsafe and delicious recipes every time.
10 lipca 2025
Opinia niezależna
Melanie was very helpful in assisting…
Melanie was very helpful in assisting me with my purchase. She organised to get the required item size from a store to the online shop. She kept in contact every step of the way. Well done Melanie!
Ray Daly
24 czerwca 2025
Opinia niezależna
Odpowiedź od Avoca Ireland
Thank you so much for your lovely review! We're delighted to hear that Melanie was able to assist you so well and that you felt supported throughout the process. We'll be sure to pass along your kind words to her!
Thanks again for taking the time to share your experience. We hope you enjoy your purchase and look forward to welcoming you again soon!
The Avoca Team
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