I turned to them when I needed help in locating help with finding a care home for my mother. Within 24 hours, I started receiving calls from excellent care homes in the area, and within a week fou... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I placed a request in Autumna abd they were extremely resourceful and offered various options and could reacted wert efficient and prompt manner 🙏 thank you
I was pleased with the response l received from Autumna. I was contacted by several institutions very quickly. In the end we decided against respite care and thought we would manage as a family, but w... Zobacz więcej
Reakcja na opinię
I can't thank Debbie enough for her phone call at 5.45 last night - I wasn't expecting a call back that quickly. She listened magnificently to my query and gave me reassurance and calm, sensible advi... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Find the right Elderly Care with Free Expert Advice and the most detailed searchable Directory of Care Homes, Nursing Homes, and Homecare services in the UK.
Dane kontaktowe
Park House, 89 Warwick Park, TN2 5ET, Tunbridge Wells, Zjednoczone Królestwo
- 01892 335 330
- info@autumna.co.uk
- autumna.co.uk
4,6
Doskonała
142 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 50% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Very professional support and advice…
Very professional support and advice from Tosin at Autumna. Good options forwarded and good follow up procedure.
20 września 2024
Opinia niezależna
Odpowiedź od Autumna
Thank you very much for your feedback and kind words. I am pleased that you have found our services helpful during your search. Please come back to us at anytime should you need any further help! Best wishes, Tosin
Friendly approach and helpful
5 września 2024
Opinia niezależna
Odpowiedź od Autumna
Thank you for your comments Brian. We are friendly and helpful so it's much appreciated when one of our clients puts it into words! Be sure to get back in touch if there is anything else we can help you with in the future.
Always keeping in touch home for mum without being…
Always keeping in touch without being pushy politexx
9 sierpnia 2024
Opinia niezależna
Odpowiedź od Autumna
We are really pleased to hear that you were happy with our service and our sensitive but positive way of keeping in touch. We are always here to help you in the future! Very best wishes to you and your mum.
The lady on phone was helpful
The lady on phone was helpful, putting where I needed to be, searching for residential places, for a gentleman I know, especially with in a 12 mile radius of where I live
31 lipca 2024
Opinia niezależna
Odpowiedź od Autumna
So good to hear that we were able to help you and your friend. Please be sure to get back in touch if you would like any more support or assistance in the future.
Although I am still undecided as to…
Although I am still undecided as to what and where to move to, I welcomed the help given from Autumna and as soon as I feel more able to make a decision I will be in touch to see if you have anymore new developments.
Thank you.
5 sierpnia 2024
Opinia niezależna
Odpowiedź od Autumna
Hi Shirley. Thank you so much for your lovely review. Do come back to us when you are ready, and in the meantime, best of luck with your search!
Very patient and helpful
15 lipca 2024
Opinia niezależna
A useful service when trying to choose care.
Their forms were clear and easy to complete. They asked sensible questions about the type of help I needed and what I could afford to pay. They asked relevant questions about my home situation without being intrusive or personal.
The shortlist was about the right length, not overwhelming however, some of the businesses did not provide care in my area, or did not provide all the services I needed.
It was good to get follow up contact.
8 lipca 2024
Opinia niezależna
Odpowiedź od Autumna
Hi Kay, we are really pleased to hear that you found both our form and service helpful and sensitive. Sometimes we only have certain information about providers, but glad to hear the majority of services were in the right area for you. Do get back in touch if you need any help now or in the future.
Quick response from care homes…
Quick response from care homes available in the area
10 lipca 2024
Opinia niezależna
Odpowiedź od Autumna
Really pleased to hear that you received quick responses from the care homes- we know how important this is for finding the right care. Please do come back to us at any time if you have any questions or would like any further support!
Assistance in identifying possible…
Assistance in identifying possible residential faciyis always helpful
17 czerwca 2024
Opinia niezależna
Odpowiedź od Autumna
Hi there. Really glad to hear that you found our service helpful and we could assist you in identifying some possible options. Please come back to us at anytime should you need any further help!
Odpowiedź od Autumna
Thank you very much for your feedback and we are so glad to hear that you found our service caring and helpful. Please do come back to us anytime if you need us.
The 100% care and kindness shown to my…
The 100% care and kindness shown to my mother, and also to the whole family
20 lipca 2023
Opinia niezależna
Odpowiedź od Autumna
Thank you for your kind words Sharon and the team here at Autumna are so pleased that we were able to support you and the family.
No Respite for Caregivers
I’m finding it difficult to understand why Nursing Homes for Parkinson’s Patients have problems providing respite for the caregivers to have a necessary break from caring.
Respite is essential for full time family Carers. We need a break or we will break!
Autumna saved me time by researching the homes for me. But unfortunately they weren’t able to help.
To be honest, they came up with the same answers as I did! There is no Respite beds in Nursing Homes because the Nursing homes are prioritising Permanent patients. So where does that leave myself and other full time carers!
14 czerwca 2024
Opinia niezależna
Odpowiedź od Autumna
Hi Susan, really sorry to hear about this. We are finding that most homes are asking for 1-2 weeks notice when asking for respite which I know is short notice when you are trying to book a holiday or have a break. Please come back to us nearer the time of your break and we can look again for you. We can also look at alternatives such as respite home care or live in care if this is a possibility. We are here for you if there is anything else that we can do. Best wishes, The Team at Autumna.
Very quick response to give nearest…
Very quick response to give nearest homes availability
15 czerwca 2024
Opinia niezależna
Odpowiedź od Autumna
Really pleased to hear that you found our service helpful- we understand how important it is to reach out quickly when you are looking for care. Please come back to us whenever you need. Best wishes, the Team at Autumna.
Prompt and efficient service
I received a sensible number of options via email. Many of the places also sent a personalised follow up email asking if they could help any further . My mum is currently sorted in a rehabilitation facility but should I need to explore care in the future I would use this site again .
13 maja 2024
Opinia niezależna
Odpowiedź od Autumna
We are really pleased to hear that you were happy with the options received and that you received support from our follow up team. We are always here to help you now and in the future! Warmest wishes.
Helped find care for my dad
I tried a few different services to help me find care for my dad and I gave autumna a call last Saturday. The lady I spoke with was very helpful in putting me in contact with some care homes who I hadnt found already. Managed to sort something already and dad will move in soon. Relieved how quickly they helped me find homes who could help.
11 maja 2024
Opinia niezależna
Odpowiedź od Autumna
Hi Arthur. We are so pleased to hear that you found the service helpful and we are always here should you need any further support! Best wishes for your dad and we hope all goes well with the move.
Patronising& discouraging group.
Newly in receipt of an inheritance,I filled in a query form for modest purchase in Newcastle.
I received a most discouraging message,advising me to ask the Council to house me!
I am housed,I do not need your patronage..
If people with £ 100,000 are too poor to apply,don't include this range in your selection.
Their e mail reply,suggested I might find more money!
2 maja 2024
Opinia niezależna
Odpowiedź od Autumna
Hi Denise, we have reached out to you directly via email to see if we can offer any further support.
Unfortunately, every search is different and whilst some areas of the country have many options available, others have very few. Our search parameters allow a wide selection so that we can support as many people as possible in their search but we are not always able to find appropriate choices based on customer needs.
We are really appreciative of your review as you've helped us identify an area where we can better support individuals by giving a more bespoke set of guidance when we're unable to find appropriate options. Please don't hesitate to get back in contact if you need any further support.
Kindest regards
Roni Statham - Support Team Leader
Outstanding customer service
I can't thank Debbie enough for her phone call at 5.45 last night - I wasn't expecting a call back that quickly. She listened magnificently to my query and gave me reassurance and calm, sensible advice, when this whole process of trying to sort out the best for elderly parents feels so fraught and stressful, and you don't understand the process or the NHS/Social Services jargon, and you feel like your being pushed into a corner! Thank you Debbie, you made my day a whole lot better! Ros
16 sierpnia 2022
Opinia niezależna
Odpowiedź od Autumna
It was my pleasure Ros and I am so glad I was able to help and reassure you. We know how stressful the whole process is and it doesn't help if you have to wait ages to get the answers you need! Hope everything goes well. Debbie
Excellent service
I have recently contacted Autumna.co.uk regarding a care placement for my Mum. The response by Autumna was very quick and comprehensive where I received a list of local care providers appropriate to the needs I described in addition, the providers were able to contact me directly (as I requested). The follow up has been helpful and good- I would definitely recommend.
3 sierpnia 2021
Opinia niezależna
Excellent Service
What an amazing service this company provides.
I was helping my friend research care homes and following a 'bot' conversation Debbie from Autumna contacted me.
For a very reasonable fee, they carried out all the research needed to identify appropriate accommodation for my friend and presented it in a professional, user-friendly report, all within the agreed timescale.
They were very approachable and I would be more than happy to recommend them to anyone seeking assistance with what can be a very stressful and hassle-filled experience.
5 marca 2021
Opinia niezależna
What a brilliant service !!
What a brilliant service !!
Exactly what people considering a retirement home need as well as their families.
A great web site with really useful links as well as phone numbers for the technically challenged and super personal contact when you phone Autumna.
They certainly helped me work through the issues including many I had not thought about.
11 czerwca 2020
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.