Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I turned to them when I needed help in locating help with finding a care home for my mother. Within 24 hours, I started receiving calls from excellent care homes in the area, and within a week fou... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Autumna we’re amazing. It is hard accepting and then finding care solutions for your parents. I found Autumna to be kind, caring and very knowledgeable. Very helpful navigating these unknown waters... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I can't thank Debbie enough for her phone call at 5.45 last night - I wasn't expecting a call back that quickly. She listened magnificently to my query and gave me reassurance and calm, sensible advi... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent independent source of advice - they cannot solve all your problems as the area of residential/ nursing care and social care in general is a mess - but they can help you navigate it. My mothe... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Opieka nad osobami starszymi
  2. Dom opieki
  3. Centrum obsługi klienta
  4. Dom starców

Napisane przez firmę

Find the right Elderly Care with Free Expert Advice and the most detailed searchable Directory of Care Homes, Nursing Homes, and Homecare services in the UK.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

137 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 50% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great experience

Great experience, easy to use, great information and support if required. No forceful sales team or

10 lutego 2025
Opinia niezależna
Logo Autumna

Odpowiedź od Autumna

Thank you for such a great review Sarah! we are so pleased to hear that you found our service so helpful and we are always here should you need us again.

Oceniono na 4 z 5

Kept in touch with new properties and…

Kept in touch with new properties and extend the geographical area

23 marca 2025
Opinia niezależna
Logo Autumna

Odpowiedź od Autumna

Thank you for your kind review. We are glad to hear that you appreciated our efforts in keeping you updated. If there is anything else we can help you with, please reach out to us. We're always happy help.

Oceniono na 5 z 5

Prompt response and relevant useful information given to us at a difficult time.I filled in Autumna's enquiry form on…

I filled in Autumna's enquiry form on line and got a response within minutes. They provided a list of six care homes in our area. I contacted two, one was full and was for dementia patients only but the other had a vacancy and we arranged a visit.

6 marca 2025
Opinia niezależna
Logo Autumna

Odpowiedź od Autumna

Many thanks for your feedback. I hope the visit goes well and please be sure to get back in touch if you need assistance again in the future.

Oceniono na 5 z 5

Respite Care First Contact

All the relevant information was in one place and easily accessible. Using the contact details I received responses and arranged visits quickly to suit me and my patents. The support and follow up, after my initial enquiry. Was very good and helpful.

17 marca 2025
Opinia niezależna
Logo Autumna

Odpowiedź od Autumna

Hi Jeff, thank you for leaving us such a lovely review. We are thrilled to hear that you had such a positive experience with us and found our service so helpful.

Oceniono na 5 z 5

Autumna listened…

Autumna listened to me and my requirements and came up with good suggestions. Friendly follow-ups offered further help.

16 marca 2025
Opinia niezależna
Logo Autumna

Odpowiedź od Autumna

Hi Gillian, thank you so much for the kind review and we are so pleased to hear that you found us helpful and friendly. We are always here should you need us again in the future.

Oceniono na 5 z 5

Empathetic and Informative

Roni was incredibly kind when helping me explore care options for a loved one, taking the time to send me very thorough emails with all the information we'd discussed and more. Her knowledge was invaluable. Thank you, Roni!

31 stycznia 2025
Opinia niezależna
Logo Autumna

Odpowiedź od Autumna

Hi and thank you for your lovely review. It is so rewarding for our Client Support Team when one of our clients takes the time to show their appreciation!

Oceniono na 5 z 5

Excellent independent source of advice…

Excellent independent source of advice - they cannot solve all your problems as the area of residential/ nursing care and social care in general is a mess - but they can help you navigate it. My mother into one of the homes that they made me aware of. I'd seen some on their list and been unimpressed but did not know about this one and they've been brilliant with my mother (who can be quite challenging). Thanks.

22 lutego 2025
Opinia niezależna
Logo Autumna

Odpowiedź od Autumna

Hi there, thank you very much for the great review and we are thrilled to hear that we helped you navigate what can be a rather tricky area and that you found a home for your mother. All the best and we are here anytime :)

Oceniono na 5 z 5

When a relative needed help quickly

When a relative needed help there seemed to be so many companies to look at. By using Autumna, they quickly provided a shortlist, in our area, offering hourly rates. I considered 4 of the companies online, leading to meeting 2 of them. Our favourite was appointed in just a week.

21 lutego 2025
Opinia niezależna
Logo Autumna

Odpowiedź od Autumna

Really pleased to hear this Alan and a great example of what we are all about! Helping families find care exactly when they need it! Always here Alan should you need us in the future.

Oceniono na 4 z 5

My Wife’s health is going through a bad…

My Wife’s health is going through a bad phase and my time is taken up with looking after her. As soon as the situation improves I will contact you. Thanks for your patience.

27 lutego 2025
Opinia niezależna
Logo Autumna

Odpowiedź od Autumna

Really sorry to hear this Brian. Really hope things improve and know that we are here if you need us.

Oceniono na 5 z 5

Just the fact that you keep in touch…

Just the fact that you keep in touch with any changes and news,thank you.

26 lutego 2025
Opinia niezależna
Logo Autumna

Odpowiedź od Autumna

Hi Barbara, thank you for a lovely review. It's really important to us to hear how people who use our service are getting on and to keep you updated. Glad you find it useful! :)

Oceniono na 4 z 5

Very helpful with sending us…

Very helpful with sending us information and following up.

10 lutego 2025
Opinia niezależna
Logo Autumna

Odpowiedź od Autumna

Hi Clodagh, very glad to hear that you found our service so helpful- please do come back to us at any point if you need any further help or advice :)

Oceniono na 5 z 5

Comprehensive details of local homes provided

I searched for care homes in my locality and was pleasantly surprised by tge amount of detail provided for each care home together with a short list which was particularly useful in view of tge number of homes in the full list.

1 lutego 2025
Opinia niezależna
Logo Autumna

Odpowiedź od Autumna

Hi Tom- really pleased to hear that you found our service so helpful and please come back to us anytime if you need us!

Oceniono na 5 z 5

A great start to finding a Care Home

I was looking for help in finding a Care Home and I used Autumna. They responded quickly to my enquiry. Looking for a Care Home is a difficult process and one that needs to be taken slowly and carefully. Autumna were helpful but not at all pushy. I am not at all certain now what radius/distance I selected. Not all the suggested Homes were suitable because of this - so think about how far you are prepared to travel to see your loved one - there and back. 10-15 miles may not seem much but when you double it to get back home - that's a fair distance and time. We learn as we go along - check out the status: residential or nursing, nhs funded, weekly costs, whether they require a deposit, a set monthly "allowance" for extras costs (hair, chiropody etc..). Talk to people you know, they may be able to recommend a Care Home - or the reverse.

31 stycznia 2025
Opinia niezależna
Logo Autumna

Odpowiedź od Autumna

Hi Kit, thank you for taking the time to leave a review and I am glad to hear that we have been helpful in starting your search for a home. Like you mentioned, it is important to consider location and other features of a home and requirements when deciding which home is the right fit. Please do let us know how you get on with your search or if there is anything else we can do to assist you. All the best.

Oceniono na 4 z 5

good helpe and imfomaton

14 stycznia 2024
Opinia niezależna
Logo Autumna

Odpowiedź od Autumna

Hi Chandu. Really pleased to hear that you had such a good positive experience with us and got the information that you needed. We are here should you need anything else.

Oceniono na 5 z 5

Helpful service

Easy to complete questions to identify suitable care providers. A relevant short list received quickly.

7 stycznia 2025
Opinia niezależna
Logo Autumna

Odpowiedź od Autumna

Hi Leanne, Really pleased to hear that you found our service quick and easy and if there is anything further we can do to support you, please let us know!

Oceniono na 5 z 5

Very helpful and efficient

Very helpful and efficient

3 stycznia 2025
Opinia niezależna
Logo Autumna

Odpowiedź od Autumna

Thank you Kevin for your review. We look forward to hearing from you again when you are ready to proceed. Happy New Year!

Oceniono na 5 z 5

It's free and easy to navigate…

It's free and easy to navigate requirements and to send enquiry info and needs of person [without divulging identity of person being enquired for], to send this only once and this was shared with the targeted group of providers and most providers responded and used my preferred means of communication.

13 grudnia 2024
Opinia niezależna
Logo Autumna

Odpowiedź od Autumna

Hi Lesley - thank you for your feedback. So good to hear from another client who has found the many benefits of using our services. Please be sure to come back to us if we can help again in the future.

Oceniono na 5 z 5

helpful

Friendly, and helpful.

4 listopada 2024
Opinia niezależna
Logo Autumna

Odpowiedź od Autumna

Hi Julia, we are really pleased to hear that you have found our service and team so helpful. Please do get back in touch if you ever need further support.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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