Autovia en Italie à fuir. Nous avons louer une voiture via ce loueur de véhicules. Nous avons filmé intégralement l'auto à l'arrivée de notre voyage puis filmé à nouveau lors de la remise du véhi... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Autovia en Italie à fuir. Nous avons louer une voiture via ce loueur de véhicules. Nous avons filmé intégralement l'auto à l'arrivée de notre voyage puis filmé à nouveau lors de la remise du véhi... Zobacz więcej
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The man at the Florence AirPort Autovia counter was the nicest and kindest. I was struggling because another company cancel my reservation last minute and he helped me finding the perfect car for my a... Zobacz więcej
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Abbiamo noleggiato due auto (una berlina e un suv) con copertura completa al prezzo più basso di tanti competitor. L'operatore Rino (aeroporto di Firenze) è stato molto gentile nel venirci incontro a... Zobacz więcej
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Servizio eccellente! Ho noleggiato un’auto con Autovia e sono rimasta estremamente soddisfatta. Un ringraziamento speciale va all’operatore Aleg, che è stato gentilissimo, professionale e molto dis... Zobacz więcej
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Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
I nostri punti di forza
Via Palagio degli Spini, snc, 50145, Firenze, Firenze, Włochy

Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 92% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Scammers. The guy was super rude when renting it and basically had an attitude, either you take the insurance or we will find a damage. We had the car for a day, they did not want to look at damages when we came back and claimed the next day there was 3 scratches in different places and that when renting it for a day. Never made a worse experience.

Odpowiedź od autovia.it - Firenze Aeroporto
Thank you, to Oleg! Very professional and fast service, all is super! Highly recommended!

Odpowiedź od autovia.it - Firenze Aeroporto
Very good experience. Salvatore was very comprensive, good communication and very helpful with our case.

Odpowiedź od autovia.it - Firenze Aeroporto

Odpowiedź od autovia.it - Firenze Aeroporto
Les agents été au top.
Bravo a Aleg et Andrea .
Grazie millé

Odpowiedź od autovia.it - Firenze Aeroporto
Very bad and unwelcoming man at the desk (the small one without hair). He wanted to charge us much more than the reservation we did and canceled the reservation.
Do not listen People with earplugs on.
Never had and experience like this in many years. So unrespectfull for Customers .
Never try again with this company.

Odpowiedź od autovia.it - Firenze Aeroporto
Very friendly and competent staff at the car park, very cleaneng car.

Odpowiedź od autovia.it - Firenze Aeroporto
Bij autovia geboekt via Booking.com incl. volledige dekking. Medewerker aan de balie met 5 gouden en 5 zilveren ringen aan zijn handen probeerde diverse keren een verzekering te verkopen voor 250,- en kraakte de dekking van Booking.com af. Wij namen geen extra verzekering waarop bij betaling van de borg van 500,- de credit card tot 3x toe weigerde. We mochten geen andere credit card gebruiken en niet cash betalen. Na contact met Visa blijkt dit een bekende scam om verzekering te verkopen. In de ATM deed de credit card het probleemloos.
Daarnaast werd een auto meegegeven waar op het formulier slechts 2 beschadigingen (krassen) waren aangemerkt. Wij ontdekten zelf nog 2 schades die we gelukkig vooraf lieten aftekenen.
Door het afkraken van de verzekering van Booking én de niet opgetekende schades voelde het bijzonder oncomfortabel om de auto te gebruiken, niet wetend of er zgn. gebreken bij teruggave van de auto zouden worden bedacht.

Odpowiedź od autovia.it - Firenze Aeroporto
This company is a bad joke with inferior UX/CX: long queues, very slow employees, check-in of at least 20min, sub zero IT support with broken tablets, low qualified employees making jokes on customers in Italian language, no names of employees available, inflated insurances, clerks call you “my friend", no one is responsible for anything…we had a car with a technical issue and they knew it, and endless nightmare…Amex card holders, watch out, you will get an upgrade and then the disaster starts, guess you know why;-) Will take this experience to create a business case for my students “How NOT to run a business, or, how to lose customers asap”. If their owners would act consequently they’d capitalise on AI and introduce online services along the entire process chain…All in all, zero trust, avoid this company, hands off! And, please, AutoVia, don’t respond with your standardised texts, we are sorry, we will work on it...

Odpowiedź od autovia.it - Firenze Aeroporto
Absolutely horrible horrible experience. I arrived on time for my 9:30 pickup and waiting in line for an hour as they had one woman working. At 10:30, a small bald man arrives and joins her at the desk and it’s my turn. He is rude, condescending, and has zero customer service skills. He tells me that I need to buy their insurance plan because I don’t have an international drivers lisence. I show him that I already paid for it and booked full insurance when I paid for the car through booking.com. He tells me that that insurance isn’t valid, and. I need to buy theirs or I can’t take a car. I argue with him saying I am not paying double insurance and he tells me to later try to get the one I booked through booking.com refunded. I question him on why I would need to do that and he says that it’s because I am American and don’t have an international driver permit. I then take out my international driver permit and he tells me that no, it is missing a stamp so it isn’t valid. This scammer continues to bully me and charges me $400 euro extra for NOTHING when I had already paid that through booking.com. I later rented another car through a different company in Italy , “ noleggiare” and had the complete opposite experience. No scamming, no added fake fees, no forcing of double insurance and was told my international drivers license is 100% legit. RUN. Do not give this place any of your money, I plan to take legal action.

Odpowiedź od autovia.it - Firenze Aeroporto
Il 3 agosto mi hanno dato una macchina piena di danni, graffi, bozzi e quant'altro...come sempre ho fatto foto e video per essere tranquilla e ho riconsegnato la macchina l'11 agosto senza aver avuto alcun tipo di problema. La persona che ha controllato la macchina mi ha tenuto 15/20 minuti facendomi quasi perdere il treno, per controllare ogni minimo graffio...per alcuni ho mostrato che esistevano già con la foto precedente, poi il ragazzo ha trovato graffi proprio nella parte più nascosta dell'auto, nella modanatura anteriore, praticamente bisogna inginocchiarsi e piegare la testa per riuscire a vedere...ovviamente mi è stato addebitato proprio quel danno più nascosto e impossibile da fotografare o filmare. Il 18 agosto ho ricevuto mail di richiesta di 187€ per danno al veicolo che ho prontamente contestato chiedendo la prova fotografica della parte intatta prima del mio noleggio. Nessuna risposta. Fino a giovedì 2 ottobre, quando ho ricevuto la fattura del danno con successivo addebito sulla carta di credito. Ovviamente ho contestato il pagamento presso la banca per prelievo non autorizzato e mi riserbo di agire nelle sedi competenti.

Odpowiedź od autovia.it - Firenze Aeroporto
We had the most appalling experience, marked by unprofessionalism and outright racist behaviour. Despite booking our car months in advance, the company ruined the start of our trip by suddenly insisting we present two credit cards instead of one, even though a single card had more than enough limit to cover the expenses.
Instead of helping us find a solution, the staff at the counter were hostile and dismissive. Shockingly, one individual began ganging up on us and making racist remarks, including calling us “piece of shit” and speaking derogatorily in Italian, assuming we wouldn’t understand.
They refused to assist us in any way, leaving us stranded and forcing us to forfeit our deposit money. This was not only appalling customer service but also deeply offensive behaviour.
Avoid this company at all costs.

Odpowiedź od autovia.it - Firenze Aeroporto
Disgraceful Experience – Rude, Dishonest, and Racist
We booked a car months in advance at a great price, but when we arrived, the company looked for excuses not to honor the booking. They suddenly demanded two credit cards as a guarantee — something never mentioned on the booking voucher. When we asked for proof, the staff said the terms were “600 pages long” and refused to show us.
The staff were extremely rude, openly unhelpful, and at one point told us: “We will not give you the car – do what you like.”
To make matters worse, we were insulted with a racial slur — being called “a piece of shit” because of the color of our skin. This is beyond unacceptable and clearly discriminatory.
This company hides behind unclear terms, mistreats customers, and engages in outright racism. No one should have to go through this. Do not book with them

Odpowiedź od autovia.it - Firenze Aeroporto
Had the most awful experience with these guys! Booked cars in advance, only to find out on the day that every key person requires two physical credit cards on them. None of that was shared in the booking email. Made multiple calls to their office as advised by the front desk people. Got no where. Ended up paying €1200 at Avis to get a car on the spot as we never managed to get our car we booked months in advance with Autovía. Cost us so much more, ruined our holiday, took no responsibility!
Horrible rude, racist staff. They swore at us in Italian thinking we won’t understand. Avoid them like plague!

Odpowiedź od autovia.it - Firenze Aeroporto
Lang wachten bij balie bij vliegveld Florence. Daarna prima geholpen door Oleg. Upgrade gekregen: nieuwe SUV. Geen gebruik gemaakt van aanbod extra allrisk verzekering omdat ik deze al had afgesloten via Booking.
Terugbrengen was wat onaangenaam. Kleine krasjes geconstateerd, die al aanwezig waren. Gelukkig bij het ophalen door mij gefotografeerd. Formulier voor niet akkoord ondertekend en dat was het dan. Al met al positief uitgepakt. Uitstekende auto voor mooie prijs.

Odpowiedź od autovia.it - Firenze Aeroporto
Mancanza assurda di professionalità
Giungiamo sul posto con prenotazione expedia che specificava i documenti da portare per il ritiro
Giunti sul posto il commesso dice che serve anche un documento aggiuntivo (cosa non scritta sul contratto expedia) e si rifiuta di darmi l’auto già pagata
Tra l’altro parla con un fantomatico supervisore che si rifiuta anche di parlarmi.
Ma dico come è possibile che non hanno neanche la professionilitàndi accordarsi con expedia sui documenti da consegnare al cliente?
Aggiungo che expedia ha provato a contattarlo ma non rispondono mai a telefono
Scappate da questa agenzia!!

Odpowiedź od autovia.it - Firenze Aeroporto
When siging the paperwork and collecting the keys there was an agent on the desk and another agent behind, guessing a manager / supervisor, and they did not advise that we need to check the car for damage and to put it on page 2 of the rental document. We were not shown to the car, and just told to sign the paperwork and can have the keys. Luckily I took multiple pictures and videos of the car before we left the rental car park as there was damage to the rear of the car. When we dropped the car back, they tried to say that we made that damage as we did not highlight the damage on page 2 of the paperwork before we left. I showed them the proof of the damage from before we took the car, however they said that it has to go to their 'damage department' and they will email us when we can then appeal this with the proof that we have. Very ridiculous as we showed the agent the proof of the damage when he was looking at the condition of the car.
We have since heard back from the claims/damage department and they have said that preexisting damages are listed in the existing damage box, and that we signed that there was no extra damage, even though both the agent and supervisor never told us that we were signing to say this, and that we need to check the car before siging, they said just sign the paperwork to get the car, they also said no extra damage or anomalies were reported to staff before using the vehicle, we have provided pictures with timestamps to prove that this is not the case. I also took a video at the handover when we returned the car of conversation with the agent stating that we did not cause the damage, to which he agreed after seeing the proof and said we just need to email the pictures to them once we hear back, and they will close the case, which is obviously not the case as they are disputing this.
I would never use this company again, as clearly they are just trying to get money out of us for damage we did not cause. The car had multiple scretches and dents, so they obviously do not use the money they charge other customers for damage to repair the cars.
They are trying to scam money out of us, for not disclosing the correct procedures and relying on us being foreign to not understand what we are signing.

Odpowiedź od autovia.it - Firenze Aeroporto
Oleg helped a lot. Thanks to him for organizing everything quickly. We just took the car and hope the experience witg this car will go well.

Odpowiedź od autovia.it - Firenze Aeroporto
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