We’ve now had our lease car 3 years and been covered with auto serve maintenance for that time. All 3 services and MOT were smooth from the easy online booking service to the free pickup and drop o... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Drew has been really helpful in arranging my car service, working around my requirements to find a date and location that suits, then providing quick confirmation. Thank you for your help.
Contacted Autoserve to arrange a car service and i was pleasantly greeted by Drew. He got what i wanted sorted and its really good to speak to someone based here in the UK i can understand clearly and... Zobacz więcej
Unexpected and very well received. I attempted to book an MOT via Autoservces portal and didn't realise there was a date range later than I required. So I just booked and paid myself. Autoserve, and... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Autoserve is a rapidly growing vehicle and fleet management company located in the West Midlands. We offer comprehensive guaranteed maintenance and fleet contracts across the UK, designed to encapsulate our philosophy of ‘one call does it all’. With over 40 years’ experience, our dedicated and friendly team prides itself on offering cost-effective and personalised solutions for our customers. We continually strive be innovators within the industry, rapidly responding to the changing and diverse needs of our customers. All of our partnered garages and suppliers work with us to offer discounts and service level agreements, which include both guarantees on workmanship and spare parts. In addition, we utilise a sophisticated, in-house computer system which draws on motor manufacturer information and technical trade databases. This provides us with invaluable data for every make and model of vehicle on the UK’s road network. Finally, all Autoserve customers have access to our 24/7, in-house Driver Helpline. Manned by our own highly-trained and friendly team members, they’re able to offer advice and support based on the unique specifications of your car’s make and model; providing you with advice that’s accessible and personalised.
Dane kontaktowe
2, Saint Kenelm Court, B62 8HD, Halesowen, Zjednoczone Królestwo
- autoserve.co.uk
4,6
Doskonała
350 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 87% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Absolutely great people to deal with
Absolutely great people to deal with, superb communication very efficient and professional.
Thank you
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Autoserve Ltd
Thank you for your wonderful feedback. We’re delighted to hear you found our team great to deal with, with superb communication and a professional, efficient service. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Just booked MOT
Just booked MOT - problemless and quick service provided by Autoserve...
Drew You are amazing - thank You very much😊
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Autoserve Ltd
Thank you for your fantastic feedback! We’re delighted to hear your MOT booking was quick and hassle-free. Drew will be especially pleased to know they made such a positive impression—your kind words will definitely be passed on. We really appreciate you choosing Autoserve and look forward to helping you again in the future 😊
Odpowiedź od Autoserve Ltd
Thank you for your kind words. We’re glad to hear you found our team very friendly and helpful. We really appreciate your feedback and look forward to assisting you again in the future.
Autoserve service booking
Answered phone straight away. Gave me the information I needed reference service booking. Nice and easy polite and friendly.
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Autoserve Ltd
Thank you for your lovely feedback. We’re really pleased to hear your call was answered straight away and that you received the information you needed about your service booking quickly and easily. It’s great to know you found the team polite and friendly. We appreciate you taking the time to share your experience.
Very helpful
The lady on the telephone was very clear and helpful. Within a couple of minutes she answered all of my questions.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Autoserve Ltd
Thank you for your kind feedback. We’re delighted to hear that your experience over the phone was clear, helpful, and efficient. It’s great to know your questions were answered so quickly. We truly appreciate you taking the time to share your experience and will be sure to pass your comments on to the team.
First class service
Jackie Jones was very helpful during the call and followed up with an email explaining various options. Will now be so much easy booking vehicles in.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Autoserve Ltd
Thank you for your kind feedback! We're delighted to hear that Jackie was able to assist you so effectively and provide clear follow-up information. It's great to know that booking vehicles will now be easier for you. We’ll be sure to pass along your comments to her. If you need anything further, don’t hesitate to get in touch.
Odpowiedź od Autoserve Ltd
Thank you for your kind review
Excellent and professional.
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Autoserve Ltd
thank you so much for your positive review
I cannot recommend Autoserve enough!!
I cannot recommend Autoserve enough. Went above and beyond to book a service within a short timescale. They took the time to return a call to ensure I got the booking slot required. Will definitely be continuing my journey with Autoserve
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Autoserve Ltd
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience and that the team was able to secure your booking within your time frame. Going the extra mile for our customers is always our goal, so it's great to know this made a difference. We truly appreciate your recommendation and look forward to continuing to support you on your journey with Autoserve.
I took out a plan for roughly £335 a…
I took out a plan for roughly £335 a year . I have a used lease car. The cover is literally brake fluid a “check up” and oil change and MOT . MOT roughly £50 so the rest easily covered in £335. Previously I had cover with another company and covered much more like brake pads for instance. I am struggling to see what any benefits are to having this plan . The customer service is very good however so the 2 stars are for the them . Not the product
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Autoserve Ltd
Hi there,
Based on your annual cost, the plan you have with us includes:
A minor service (oil and filter)
A major service (oil and filter, air filter, fuel filter, and brake fluid), carried out in alternating years
An MOT each year
This means that in years when only an oil and filter service and MOT are required, the overall cost is typically lower than in years when a full service and MOT are due.
The key benefits of the service plan include:
Spreading the cost into manageable monthly payments
Protection against potential increases in servicing and MOT prices over time
Helping ensure your vehicle is serviced on schedule
Providing convenience and peace of mind, knowing your routine maintenance is already covered
While the plan may offer better value in some years than others, it is designed to balance out servicing costs over time and make budgeting more predictable.
If you have any further questions, please let us know.
Kind regards
Autoserve
Very efficient service
Autoserve provide a great service. Today, similar to a previous occasion, I had to call them as I was unable to book my car into the preferred garage. Jackie Jones was very efficient, taking just a few details before assuring me that she would follow it up immediately. A few minutes later, I received confirmation from the garage and from Jackie that my car was booked in. Great service!
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Autoserve Ltd
Thank you for your fantastic feedback! We're delighted to hear that you’ve consistently had a great experience with Autoserve.
It’s especially good to know that Jackie was able to step in quickly and get everything arranged for you without any hassle. We’ll be sure to pass on your kind comments to her.
Even though my question was warranty…
Even though my question was warranty related, the person I spoke with was extremely helpful.
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Autoserve Ltd
Thank you so much for your kind words! We’re glad our team could assist you and provide helpful support with your warranty question.
Brilliant 👏
Jackie made it easy for me to book my van in for an MOT and service she did the phone calls for me and let me know straight away with a time and date and what garage to take it to
31 marca 2026
Opinia niezależna
Odpowiedź od Autoserve Ltd
Thank you so much for your lovely feedback! We’re really pleased Jackie could make everything simple and take the stress out of booking your MOT and service.
Really helpful and clear customer…
Really helpful and clear customer service agent.
30 marca 2026
Opinia niezależna
Odpowiedź od Autoserve Ltd
Thank you for your feedback, we really appreciate it
After an initial problem
After an initial problem
With my service booking a telephone call answered by James within 24 hrs it was all sorted and communicated
27 marca 2026
Opinia niezależna
Odpowiedź od Autoserve Ltd
we really appreciate your feedback! We're glad we could resolve the issue quickly and provide clear communication. If you need anything else, we're always here to help.
Autoserve
Jackie’s a star
Jackie helped me out despite me having a mouthful of cereal. She dealt with my query quickly and gave me all the information I needed. A great customer service experience
26 marca 2026
Opinia niezależna
Odpowiedź od Autoserve Ltd
Thank you for your lovely feedback! We're so pleased to hear Jackie was able to help quickly and make the experience an easy one for you. We'll be sure to pass on your kind words—thanks again!
Kind regards
Autoserve
Van service request
Issue dealt with politely and professionally, confirmation of booking of van service received within the hour, great service
26 marca 2026
Opinia niezależna
Odpowiedź od Autoserve Ltd
Thank you for your great feedback! We're delighted to hear your issue was handled politely and professionally, and that your van service booking was confirmed so quickly. We really appreciate you taking the time to share your experience!
Kind Regards
Autoserve
Great service
Called Autoserve today for some guidance on my service and MOT. Jackie was very helpful and organised everything for me. She was lovely to speak to and also gave me advice on sorting my tyres. Was a pleasure to call.
24 marca 2026
Opinia niezależna
Odpowiedź od Autoserve Ltd
Thank you for your wonderful feedback! We're so pleased to hear Jackie was able to help with your service and MOT and make everything easy to arrange. It's great to know she also provided helpful advice on your tyres. We'll be sure to pass on your kind words—thanks again for taking the time to share your experience!
Very quick response to my request for…
Very quick response to my request for information, thank you.
24 marca 2026
Opinia niezależna
Odpowiedź od Autoserve Ltd
Thank you for your lovely feedback!
Phenomenal service by Jackie
Phenomenal service by Jackie. Great customer service
17 marca 2026
Opinia niezależna
Odpowiedź od Autoserve Ltd
Thank you for your review, we are please Jackie was able to assist you
Kind Regards
Autoserve
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