Autoserve Ltd Recenzje 357

I don’t usually write reviews but after my experience with Charlotte yesterday and how she dealt with it, I had to give credit where it’s due. From start to finish the whole process was seamless and well thought through. She somehow knew I was stressed out (I hate dealing with vehicle issues and I’d just had one of them mornings). She took over instantly, reassured me, got the car into the garage, provided everything (and more) that I needed, kept me updated and informed throughout. Then there were absolutely no nasty surprises (massive unexpected bills) that most people fear at the end of the process. Well done Autoserve and please pass my sincere thanks on to Charlotte. It was refreshing to experience customer service delivered how it should be.

Staff very helpful with organising MOT & service on the date and garage I wanted.

My car is currently in the garage for a warranty repair when I got informed that it needed some other attention. I messaged Autoserve and Charlotte and Ammiee were straight on this and within a short time had authorised the garage to do these additional repairs. All in all a very positive experience! Thank you

Easy to deal with. Charlotte was very helpful

Charlotte Siddle at Autoserve Ltd booked my car's service, found the most local garage to my location and came back with a confirmation a few hours later.

A professional yet friendly service

Thank you Charlotte.

Jackie Jones who always deals with me is amazing
She goes above and beyond to resolve any issues you have and keeps you updated along the way

Jackie is always extremely helpful and goes above and beyond to help with any enquiries I have had.

Every time I have contacted them for assistance their wonderful knowledgeable and courteous customer service personnel provide prompt aid for your requirements. An excellent service

I had been experiencing much frustration with an issue over my car service - I raised a complaint was promised a call from the ops director - nothing ! Jackie Jones literally saved the day - she listened to my issue understood the situation and was pragmatic in the solution - thank you Jackie you saved this being a zero star review

Very helpful and very quick response and resolving the issue.

Car required service under maintenance plan, very good service from Charlotte and quick booking made around what time suited me! Would highly recommend

Charlotte was extremely helpful, efficient and friendly.

Reported problem this morning and had an appointment made with the dealer in less than 20 minutes!
Excellent Service.

Quick, friendly and efficient service as always

I dealt with Charlotte today when I claimed for a punctured tyre claim I made via Kwikfit.
She was helpful, efficient and dealt with the issue fairly. I really appreciated her can do attitude.

Superb service , nothing too much for the team when I requested support.

Phone answered almost immediately. Very friendly and efficient service. Booking for service and MOT confirmed quickly with my preferred dealer and on one of my chosen dates. Perfect!

Charlotte was really helpful and covered off more than required of her. Not only did i book my MOT, but also was informed of reimbursement due to me for work carried out prior to the MOT.

Phone was answered very quickly, within a few minutes. I was called back with an appointment with an hour. Great service and a pleasant experience.

Absolute waste of a company. I’ve had multiple issues with my van (purchased new), but all of my problems I’ve had, (been 5 problems so far), they’ve only managed to sort 1 of them, and then with the other issues, they say ‘no we don’t cover that, you have to pay’… so I pay this money monthly for them to cover these things, yet I have to pay for the repairs anyways.. they don’t elaborate why they don’t cover it… I just had a tyre run over a screw, they said they cover those repairs/replacements, but they wouldn’t cover this one because the screw wasn’t in the centre of the tyre, it was on the edge… “ we won’t cover that”… because of it being an inch to the left.. what on earth kind of policy is that. Absolute joke. And that’s just the latest of all their shortcomings. Can’t even stop paying them for the duration of my lease unless I want to pay a £3k cancellation fee. Pointless company. Don’t understand how their reviews are high, unless everyone else is getting some other sort of treatment.
So, unfortunately a company I have to stay with because of course not paying £3,000 to leave them.
But will most definitely not be returning when the lease is up,
Steer clear of this company unless they decide to actually do what they say they’re supposed to do.