I purchased some glass media for my pool. Unfortunately the bag was torn in transit, I sent an mail on the day I received, within the hour on a Saturday evening Simon responded promptly and offered a... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Accounts/purchasing/the warehouse team all made the experience with the company reassure me that contact with the client and their genuine aim to please was high on their agenda. Updates were regularl... Zobacz więcej
Reakcja na opinię
We had purchased a Heat Exchanger for our above ground pool and having set it all up we had an E6 error Bearing in mind this was 3.30 on a Friday before the Bank Holiday the gentleman video called us... Zobacz więcej
Reakcja na opinię
They got my pool heat pump back under wifi control by replacing the wifi module free of charge, even though out of warranty.
Reakcja na opinię
Informacje dotyczące firmy
O Automated Environmental Systems
Napisane przez firmę
The fastest growing area of our business is swimming pool equipment, specifically swimming pool heat pumps. We have helped thousands of customers find cost effective heating solutions for their pools, a heat pump can save you up to 80% on the cost of heating your pool compared with traditional heating methods.
We also supply pumping stations, ranging from small tanks for dealing with surface water to large complex builds for commercial, industrial, building and renovation projects.
We are able to source a vast range of pumps from most major manufacturers, so whether you need a drainage pump, sewage pump, booster set, engine pump or a specialist pump that can handle chemicals or hot water, we have the solution for you.
Automated Environmental Systems provide preventative servicing, emergency response breakdown and repairs for sewage pumping stations, storm water pumping stations and effluent pumping stations. VISIT OUR WEBSITE
Dane kontaktowe
Unit B, Anglian Lane, IP32 6SR, Bury St Edmunds, Zjednoczone Królestwo
- +441284658770
- sales@automatedenvironmentalsystems.co.uk
- automatedenvironmentalsystems.co.uk
4,9
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Engineer was onsite within 24 hours
Engineer was onsite within 24 hours, was extremely helpful, insightful and efficient. Problem resolved and communications around payment and works completed was clear and simple.
1 czerwca 2026
Odpowiedź od Automated Environmental Systems
Hi Daniel, thank you for your feedback on your recent service visit, glad to hear everything went smoothly, we're always happy to help :)
Kind Regards,
The team at AES
Great experience very professional and…
Great experience very professional and reliable. Provided regular updates on delayed parts. Greta experience!
3 czerwca 2026
Opinia niezależna
Odpowiedź od Automated Environmental Systems
Hi Ash, thank you for your feedback, always happy to help :)
Kind Regards,
The team at AES
Very hellpful
Was looking to purchase another pool cleaner that was more expensive but was helped out and ended up with a cheaper one saving me money while being very informative every step of the way.
1 czerwca 2026
Odpowiedź od Automated Environmental Systems
Hi Donnie, thank you for your feedback, always happy to help :)
Kind Regards,
The team at AES
Contacted AES
Contacted AES 10am for a pump, they had in stock. I asked them be for i ordered, will i get the delivery within 2 days if not i will go somewhere else. Got told yes that will fine as usually next day delivery and you will get a notification to track order. So i Ordered it. No confirmation of order on the day of purchase strange ...... So i rang back to tell them that payment has been sent can you let me know asp nobody rang back.
Next day rang office they confirmed payment and said its on the way should be with you by Wednesday ...no show, Thursday sent email to cancel order. Friday midday, lucky i was there as no info to say it was coming, a lorry carrying digger parts turn up with a pump 4 days later. Rang AES spoke to the guy who did not give a shit Nick who process the order he just was not bothered that i came late , no information on delivery , after all what i said about i will order from somewhere else if you cannot get it to me by Wednesday . don't think i will be going back there again.
29 maja 2026
Odpowiedź od Automated Environmental Systems
Hi Peter, thank you for your feedback, as frustrating as it clearly was for you, its not the high level of service we aim for and you clearly did not receive that from us on this occasion, when we receive negative reviews our MD prefers to respond in person, so please be assured he will be reaching out to you separately to discuss the points raised. Cold comfort perhaps, but we do take feedback seriously.
Kind Regards,
The team at AES
Odpowiedź od Automated Environmental Systems
Hi Jo, thank you for your feedback, always happy to help :)
Kind Regards,
The team at AES
Odpowiedź od Automated Environmental Systems
Hi Stephen, thank you for your feedback, always happy to help :)
Kind Regards,
The team at AES
Excellent professional service
Excellent professional service. Purchased pool robot cleaner not tested in water until July, but whole advice and sales process knowledgeable. Friendly and helpful.
28 maja 2026
Odpowiedź od Automated Environmental Systems
Hi Stephen, thank you for your feedback now you have used your robot, always happy to help :)
Kind Regards,
The team at AES
Extremely helpfull service
Sorted my heat pump issues instantly plus went through all options available for pipe replacement to my pool , extremely helpfull as always , my go to company for pool gear , top job thank you
27 maja 2026
Odpowiedź od Automated Environmental Systems
Hi Donna, thank you for your feedback and thanks for your continued trust in us, always happy to help :)
Kind Regards,
The team at AES
Helpful staff on the phone
Helpful staff on the phone. Couldn’t find the pump I needed immediately but researched and called me back. Organised prompt delivery and available for help over phone.
26 maja 2026
Odpowiedź od Automated Environmental Systems
Hi John, thanks for your feedback and glad we were able to source and deliver a pump quickly for you, we're always more than happy to help whenever needed :)
Kind Regards,
The team at AES
We had purchased a Heat Exchanger for…
We had purchased a Heat Exchanger for our above ground pool and having set it all up we had an E6 error Bearing in mind this was 3.30 on a Friday before the Bank Holiday the gentleman video called us to troubleshoot the bypass system He resolved it in 30 seconds and the unit has worked brilliantly ever since. Back up service at its best would definitely recommend
19 maja 2026
Odpowiedź od Automated Environmental Systems
Hi Ian, we're always more than happy to help, we often find a quick video call is the easiest way to diagnose any issues and help to resolve them, thank you for taking the time to leave feedback and for your recommendation :)
Kind Regards,
The team at AES
Understanding the needs for my swimming…
Understanding the needs for my swimming pool and enabling me to have the confidence their recommendations were the correct ones.
18 maja 2026
Odpowiedź od Automated Environmental Systems
Hi Michael, we're always more than happy to help, thank you for your feedback and five star review :)
Kind Regards,
The team at AES
The heat pump is nice but the bypass…
The heat pump is nice but the bypass was a bit different size then the heat pump, so connecting that was a bit of a pain...
20 maja 2026
Odpowiedź od Automated Environmental Systems
Hi Tamás, thank you for your feedback, hopefully you have managed to connect your heat pump and bypass kit, however if you are still having issues please reach out to our team and we're more than happy to help :)
Kind Regards,
The team at AES
Absolutely amazing service from every…
Absolutely amazing service from every member of staff. Definitely recommend this company 5 star 🌟 in every way. Helpful, prompt and knowledgable. Fantastic.
15 maja 2026
Opinia niezależna
Odpowiedź od Automated Environmental Systems
Hi Di, thank you for your fantastic feedback and for your recommendation, much appreciated and always happy to help :)
Kind Regards,
The team at AES
Odpowiedź od Automated Environmental Systems
Hi Philip, thank you for your feedback, always happy to help :)
Kind Regards,
The team at AES
One stop they have it all
As always one phone call and I get what I need professional staff knowing what there talking about, a real person thats always happy to help, could not go anywhere else. After sales support will always do what they can. Thank you for all your help.
I've now purchased 3 inverter heat pumps for different sites and never faild me
6 maja 2026
Odpowiedź od Automated Environmental Systems
Hi Andy, thank you for leaving great feedback, we're always more than happy to help, thank you also for your continued business :)
Kind Regards,
The team at AES
This heater was easy to set up
This heater was easy to set up, and my pool is now a toasty 28 degrees. Having WiFi control is an added bonus
15 maja 2026
Odpowiedź od Automated Environmental Systems
Hi Arron, thank you for your feedback on your new pool heat pump, enjoy your warm pool, if there's anything you need help or advice with just shout :)
Kind Regards,
The team at AES
Technical advice
I callaed today regarding a technical issues with a product I purchased from a private seller and spoke with a gentleman from this company who gave me some fantastic advice and helped me sort it out. I did not purchase anything from them so to recieve some help for free shows how good a company they are. If I do need anything in the future I would definatley contact them in the first instance. Thank you.
21 maja 2026
Opinia niezależna
Odpowiedź od Automated Environmental Systems
Hi Denis, thank you for taking the time to leave such positive feedback, we're always more than happy to help where we can, thank you also for the recommendation :)
Kind Regards,
The team at AES
The AES team are fantastic
The AES team are so patient, knowledgeable and helpful. I've had so many questions and separate orders for parts as I learn to build a system. They have supported me all the way and have so much information to share. Nothing is too much of a problem to explain, they have helpful videos and know their products inside out. Thank you!
13 maja 2026
Odpowiedź od Automated Environmental Systems
Hi, thank you for your amazing feedback, we're always more than happy to help :)
Kind Regards,
The team at AES
Order met as requested and in time.
12 maja 2026
Odpowiedź od Automated Environmental Systems
Hi Irene, thank you for your feedback, always happy to help :)
Kind Regards,
The team at AES
Second time in as many weeks I have…
Second time in as many weeks I have ordered a very low value part...regardless their service was great and technical help spot on
12 maja 2026
Odpowiedź od Automated Environmental Systems
Hi Jonathan, thank you for your feedback and repeat custom, always happy to help :)
Kind Regards,
The team at AES
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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