Auto Europe US Recenzje 

Customer service is dreadful

Agents are unwilling to help, and extremely passive aggressive.

I was charged multiple times for same reservation, they do not respond to emails. Customer service only open 3 limited days per week. If you get hold of an agent they refuse to help.

DO NOT BOOK WITH AUTOEUROPE.

Very clear description of cars, insurance, and payment amounts. NO big surprises through the easy setup and payment.

easy and sensible directions

We have been autoeurope for years, but the recent rental experience has made us realize all the so-called customer service is full of words but no action.
Due to some credit card mishaps, we ended up with a new rental arrangement, and the local rental car company provided us with signed documents for us to get the original rental agreement voided and get the money back from Autoeurope. However after initially promised part of the money back, Autoeurope has decided to keep silent, ignoring repeated inquiries. It has been over two months since Autoeurope agreed to refund, there has been no response since?!

My experience with Auto Europe was extremely disappointing. I booked a car through their service (Voucher № EU22630753), providing all required information, including my flight number so that the rental provider could track any delays.

On the day of the rental, my flight was delayed. Upon arrival at the pick-up point, I was informed that no car would be provided. Auto Europe refused to refund the payment, claiming I was responsible for personally reporting the delay. This raises the question: why do they request flight numbers if they do not use this information to assist the customer?

In fact, the rental service was not provided. Nevertheless, the company retained the full payment, refused to accept responsibility, and even refused to verify whether the payment was passed on to the actual rental provider.

I consider these actions to be wrongful retention of funds for an unprovided service. The company completely dissociated itself from any responsibility and demonstrated absolute disregard for customer support.

I do not recommend using Auto Europe. In any unexpected situation, you will be left entirely on your own, without assistance and without a refund.

I am learning a lot in just one day
I can't wait to learn more.

Fast and easy, disclosure of all fees.

Ease of use.

Process was easy and straightforward

Easy to read all the information on which to base my selection from the many vehicles offered.

So easy. Great price.

This was very easy and reasonable for a Fully secure car

The portal was quick and efficient. Welcome change from all other portals I was looking at for car rentals.

I booked a rental through Auto Europe from Chile, selecting the “Zero Excess” policy to ensure full coverage and peace of mind. Unfortunately, the experience has been extremely disappointing and misleading.

After returning the car with a broken window (minor glass damage), Sicily by Car — the local provider — charged my credit card over USD $2,400. When I filed a refund request through Auto Europe, they initially directed me to Car Hire Refunds, who confirmed that the Zero Excess policy applied and that I should be reimbursed.

However, Auto Europe later claimed that glass and tire damage are not included in the Zero Excess coverage, even though these exclusions are not clearly stated in the voucher or booking terms at the time of reservation. Their justification rests on a clause buried in small print that contradicts the very idea of “Zero Excess”.

Even more confusing, Sicily by Car confirmed in writing that Auto Europe was responsible for refunding this damage, and that such coverage was part of my broker policy.

This entire experience shows that Auto Europe's "Zero Excess" offer is not transparent and potentially deceptive. Their communication was slow, inconsistent, and their customer support never provided a clear or fair resolution.

I strongly advise against trusting Auto Europe’s “Zero Excess” policy unless you're prepared to fight a long, frustrating battle over what should have been covered from the start. The "Zero Excess" is not true!!!