Auto Europe US Recenzje 

Rented with them for 6 months since arriving in Spain.

Great company and price, nothing more to say

Extremely disappointed by my experience with this company. I rented a car to be collected in Malaga Airport in August. When I arrived to collect the car from the airport I was informed that I could not collect the car because I only had a Canadian license and not an International Drivers License (IDL). In fairness, I have been directed to the part of the contract that states all non-European drivers must present an IDL. However, I also note that the contract states that an IDL MAY be required. Nor does the confirmation email state that an IDL is required.
It is also worth noting that Auto Europe claims to work with multiple partners including Goldcar and SIXT. Goldcar the organization I was unfortunate enough to be linked with required an IDL while SIXT the organization that I eventually rented a car from does not.
Almost two months and much correspondence later I've lost $766. In sum, don't use this company - use another. Woeful

I rented a car and paid for it in advance on the Auto Europe website 3 months from my trip. I received a voucher for my $803 payment that went to Auto Europe. I handed my voucher to Dollar Rent A car. They then charged me $1257 and did not give me credit for the $803 covered by my voucher. I sent a request to Auto Europe and they checked with Dollar (now part of Hertz). Auto Europe now tells me that there is nothing they can do. DO NOT RENT FROM THESE PEOPLE, i should only be charged additional of $454 dollars.

They filled our voucher with quite a shady company "Top Rent".
TopRent blackmailed us to pay for an upgrade otherwise they would cancel the voucher.
Now AutoEurope feels there is nothing it can do about it...

Low rate for an automatic Mercedes, within Europe. Very quick to reply to my email inquiries. Easy to change itinerary. When I didn't receive the final invoice from Europcar, they sent it to me, but first they looked at it, and credited me for a minor error.

I want to caution fellow travelers and colleagues about my recent experience with Auto Europe and their partner Green Motion. I prepaid $1,342.71 for a rental, but when I arrived in Edinburgh the car I reserved wasn’t available. My voucher was dismissed as “worth nothing." The agent even tossed my printed Auto Europe voucher aside. I was forced to pay an additional $4,145.34 for an unwanted upgrade — a total of $5,488.05. Auto Europe later admitted in writing that my voucher covered the base rental, yet refused to reimburse me, hiding behind Green Motion’s refusal. After 25 years as a loyal customer, this feels like extortion, not customer service. Travelers deserve to be warned.

Ease of using website and good car selection and prices

Quick and easy modification process.

Reviews are more useful after picking up the rental. There’s no reason to demand a deposit when I’ve already paid for super cdw with zero deductible, so there’s nothing you can charge me for even if it’s returned in a sack. $55 a day to rent a small vehicle is outrageous. I’m a travel blogger in the U.S. so we’ll see what my experience is.

very quick to reserve

Easy to book, fees and insurance are transparent. Prices are better than booking on company sites, and I don't have to search 8 times for the same rental with 8 different companies

It was easy, very good website

After struggling for hours to reach Europcar with concerns I had about how to pay tolls on one of France's 'free flow' autoroutes (no one answers the phone, there's no email, no live chat, zilch), I called AutoEurope in desperation. Given that I booked my rental car with Europcar through the company, might someone there be able to help?

And just like that, I was transferred to the VIP department at the corporate offices in Maine, where I found myself talking to a lovely rep who offered reassuring answers to my fear of being slapped with heinous penalties for not being able to pay tolls within the mandatory 72 hours.

Thank you, Ivy -- your professionalism and helpfulness were deeply appreciated.

I always book my vehicle through Auto Europe. Very easy

I found the WEB site to be easy to navigate.
All of my questions seemed to be available already on the site. I have used AutoEurope on past trips to Italy and have had good results in booking as well as conditon of vehicles I rented.

Autoeurope rental was easy to navigate.

I booked through Auto Europe expecting them to protect my rights if the rental company acted unfairly. Instead, their customer service completely failed to defend me against Europcar’s blatant misconduct:

EuropCar (MXP) did not provide the booked vehicle, arbitrarily upsold me, and used inconsistent, dishonest tactics.
They claimed a Jeep Avenger (a platform-sharing twin of the Fiat 600) was an “upgrade” worth €396.40 — and Auto Europe saw no problem with that.
I provided clear evidence: the agent crossed out the €396.40 on the contract, circled a lower total, but later billed me the full higher amount. Auto Europe still refused to press them.
Worst of all, when I asked if in the future I could refuse such scam upgrades and simply walk away for a refund, they said non-refundable — meaning either accept being overcharged or lose all your money.
Whose side is this customer service on? Certainly not the paying customer’s. I will no longer recommend Auto Europe and will actively warn others about this experience.

Easy to book, reasonable cost