Austen & Blake Recenzje 

Kay was lovely, we didn’t realise we needed an appointment so just turned up and she manage to fit us in. She was so friendly and helpful, were very happy with our rings!

Had a wonderful experience today with Kay. She was very patient with us picking our wedding bands and was super helpful! Would highly recommend if you’re in need of help picking out a beautiful band to compliment your engagement ring! :)

Very positive staff.

Straight to he point and happy for a conversation :)

Brilliant visit today at Austen and Blake in Leeds. Will was very helpful he showed me and my partner a large range of rings and answered all of our questions. He also helped us narrow down our options and did not make us feel like we had to choose a ring on the spot.

Will made it a great experience from start to finish. He helped us pick the perfect rings.

It was quick and easy to find what I wanted on the website. It was also easy to order and great communication and updates as I waited for my order. I found the sizing quite accurate.

Truly terrible customer service.
There are not enough characters available to truly explain how poor the service was. Empty promises, no pro active communication, missed delivery dates and to top it off the sales person tried to intimate it was our problem. We will not be revisiting this store.

Fantastic support from start to finish, supported by both Hazel and Aaliyah who not only guided through the practicalities and differences between metals and stones, along with providing the necessary moral support in making decisions! 10/10 service, would recommend.

Incredible service and really great customer service. Would recommend to anyone.

Excellent customer service from initial consultation, updates throughout and collecting the ring. Friendly knowledgeable staff. Very pleased with the engagement ring for my fiancé and she said yes.

Having a really bad experience with them, purchased a set of diamond stud earrings and a diamond necklace, it said 3-4 days delivery on the items as they were not custom order. I placed the order and opted to collect in store(Dublin) as thought that was the safest and probably the quickest option. It has been 8 working days since placing the order and I have heard nothing from them, I’ve phoned the store where I’m collecting and they have no information on the order or when it will be in. I contacted their ‘Live Chat’ days ago (which funnily enough is not actually live chat you get to leave a message), which they still have not responded to. I followed up then with an email two days ago and they have not responded to that either. So no diamonds and radio silence so far. Also wanted to upgrade my engagement ring when we were in collecting the earrings and chain but have decided against using them for the upgrade now.

Communication was very poor. Multiple emails, live chats, and even the 'contact us' function on their website was ignored. Delivery was also a week late with no updates. I only got a response after leaving a bad review. The ring is nice, but if you want reliable service and updates, look elsewhere.

Went in today in the Chester branch and was met by Poppy. I told her what I was looking for and we went through different styles and cuts. Finally made my decision on which one to get and voila! Fantastic customer service, and friendly staff. Can't wait to pick up the ring and see it in person. The only thing I do want to comment on is the lack of sample rings, it would have been nice to see more. Otherwise, it was a great experience.

Bought my now Fiancé her engagement ring from here! We both absolutely love it, turned out beautiful and had amazing communication throughout the entire process!

Having recently purchased an engagement ring & needing a re size, Stephanie is the Bristol branch has been a fantastic help, her kindness, professionalism & warm welcome was amazing. We lol forward to purchasing wedding bands in the near future.

Great experience, we saw Poppy and she and the rest of the staff made it so easy!

Both Rachel and Sarah in Chester spent so much time with my hubby and I. I was looking for a ring upgrade for our 35th Anniversary. They were so friendly knowledgeable and we had a great chat too. Would defo recommend. I cannot wait for my ring which they are getting delivered to Liverpool for me. ♥️

Staff have fantastic knowledge of jewellery, very helpful and excellent value for money

Lovely experience today with Sara. She was very knowledgable and helped us choose without pressure. Thank you