Amanda was so great. First went in to check my engagement ring material and ended up buying my wedding ring! She was very knowledgeable and did everything to match the wedding ring to my current engag... Zobacz więcej
Lokalizacja
Zmień lokalizacjęUnit 63, Lower Mall, Cribbs Causeway, BS34 5DG Bristol, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
They made everything easy - gave us more of an understanding about the diamond , grades - clarity etc Fair pricing and sensible advice . Good service and communication throughout and my Fiancée was... Zobacz więcej
Cannot rate the service highly enough - Grace and Amanda were absolutely fantastic! Patient, considerate and very understanding of what was a very nervy situation but ended up being an absolute breeze... Zobacz więcej
Reakcja na opinię
Really helpful staff who helped us find our perfect wedding bands. They were limited in showroom samples (compared to website) for the more irregular ring shapes I wanted to try to fit around my engag... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Find Us Our showroom is conveniently located in The Mall Cribbs Causeway. With a wide selection of shops and dining options, you can easily plan a day’s shopping around your appointment. The area is well connected with public transport options and onsite car parking is available. Visit our showroom and browse in a relaxed atmosphere where our Jewellery Experts are available to help you find a wonderful piece of jewellery. We recommend booking an appointment to secure one-on-one time with the team.
Dane kontaktowe
Unit 63, Lower Mall, Cribbs Causeway, BS34 5DG, Bristol, Zjednoczone Królestwo
- 0117 463 2442
4,9
Doskonała
181 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 83% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Engagement ring from Bristol
Got my engagement ring at Austen and Blake Bristol and had a great experience as well as getting a stunning ring. Tamara was really knowledgeable and helpful in showing us the options and how to choose according to our preferences with no push for a sale. We needed to get the ring resized and she was very accommodating in dropping the ring off to her and collecting it back when it was ready and now it fits perfectly too! Cannot recommend the customer service enough and they also have an excellent selection of rings.
16 maja 2024
Opinia niezależna
Odpowiedź od Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Highly recommend - Austen & Blake Bristol
Had the best experience at the Bristol showroom. Tamara was so helpful both prior to and at my appointment. I thought it would be overwhelming but she was so down to earth and personal. For anyone looking for a personalised experience then I would highly recommend! Thanks to Tamara I have my dream engagement and wedding bands!
6 lipca 2024
Opinia niezależna
Odpowiedź od Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Fantastic customer service
Dealt with Sharon and Tamara both made the process smooth and simple. Sharon was a big help in finding the right diamond for and definitely was not pushing for more money to be spent at any stage. Would recommend them to anyone.
21 maja 2024
Opinia niezależna
Odpowiedź od Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Sharon and Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Me and my fiancé had a great experience…
Me and my fiancé had a great experience with Tamara on our search for wedding rings
Tamara was very welcoming and couldn’t have been anymore helpful! The rings have arrived and they are perfect!
Thank you so much to Tamara for making it a fun experience
1 czerwca 2024
Opinia niezależna
Odpowiedź od Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Cannot recommend highly enough!
Dealt with A&B recently and I cannot speak highly of them enough, from the first contact from Tamara right through the process of advising and choosing the ring it was an enjoyable and professional experience, also met Sharon who was lovely! Thanks again, M.
6 czerwca 2024
Opinia niezależna
Odpowiedź od Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Sharon.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
The service provided was great and the…
The service provided was great and the only thing I would say would be to have better communication from order to pickup. Other than that the ring is perfect and the pick-up was smooth and personal.
17 czerwca 2024
Opinia niezależna
Odpowiedź od Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
We had a great experience at Austen &…
We had a great experience at Austen & Blake, Tamara from the Bristol branch was amazing, and really made our experience special! Tamara was full of knowledge and was able to find the perfect ring for us.
Our ring has now arrived and it's absolutely gorgeous! We'll be coming back for our wedding bands!
18 maja 2024
Opinia niezależna
Odpowiedź od Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Best prices on the market and great quality
Austen & Blake (Tamara) offered us an exceptional service, prompt and regular communications and always happy to help with every detail. Best prices on the market, great quality and fast turnaround. Thank you!!
27 maja 2024
Opinia niezależna
Odpowiedź od Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Wonderful experience
Tamara and Sharon have been fabulous with helping me get my engagement ring resized and pick my wedding ring.
The appointments with them have been so lovely and friendly and I always look forward to going back to showroom!
Currently finding my next piece of jewellery so I can go back!!
17 maja 2024
Opinia niezależna
Odpowiedź od Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara and Sharon.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
I can’t rate A and B highly enough
I can’t rate A and B highly enough! Tamara in the Bristol showroom showed me so much care, she’s such a lovely genuine person, the price point was brilliant, and the ring is absolutely stunning! Everything was wonderful from start to finish. I even requested the ring be made in a quick time frame and they delivered it a week earlier than I needed it.
Amazing!!
1 czerwca 2024
Opinia niezależna
Odpowiedź od Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Fantastic service
Austen & Blake carried out a ring resizing for us on behalf of Diamond Factory.
We were met by Tamara who was very friendly and approachable. She was very patient as we were selecting our sizes for quite a while and was helpful throughout. She explained the process of resizing in detail so I knew what to expect.
We made friendly conversation and as it was our first time in Bristol she gave recommendations.
Austen & Blake are lucky to have such a person represent their brand.
13 kwietnia 2024
Opinia niezależna
Odpowiedź od Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Never bought Jewellery this way before.
Bought a necklace for my granddaughter's eighteenth birthday. Went to the Bristol office where Tamara went through the various options. First time I have bought jewellery using a computer screen and not seen the finished article but it was an excellent method and enabled me to get exactly what I wanted. I would certainly use this method again. Tamara was excellent and very helpful at guiding me through the various alternatives.
20 maja 2024
Opinia niezależna
Odpowiedź od Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Thankyou Tamara
Thankyou Tamara , you have made us the happiest couple , after looking for a while we visited Tamara in Bristol, what can we say, she is the most genuine person full of enthusiasm ,she helped us pick the most beautiful diamond 💎 and ring setting ,with knowledge and understanding of exactly what we were after , it was such an amazing experience with no pressure , when we picked up the ring I was overwhelmed with its beauty it's perfect ❤️ Thankyou again Tamara you made this possible ❤️ 😃 xxx
18 maja 2024
Opinia niezależna
Odpowiedź od Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Bristol Showroom
I had an appointment with Sharon in Bristol and she was lovely, informative and very welcoming for my appointments.
16 maja 2024
Opinia niezależna
Odpowiedź od Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Sharon.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Amazing appointment
Tamara was taking care of us during our appointment, she was absolutely brilliant. We went over anything from diamond clarity and colour to different styles. We came in with virtually no clue what we were looking at and came out with a clear idea in our mind as to what we wanted. Could not recommend Tamara more!
18 maja 2024
Opinia niezależna
Odpowiedź od Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Beautiful Eternity Ring!
I had been looking almost a year for the perfect eternity ring, but I could not find anything that looked right.
Until I came across the Austen & Blake website - they had almost what I wanted.
We made an appointment with Tamara in the Bristol branch and she managed to get some of the sample rings I’d liked on the website from other stores for me to try on, from there I picked a style and then we spent some time discussing swapping some of the diamonds to sapphires, colour and clarity then finally sizing the ring to sit perfectly with my wedding band and engagement ring.
I have the perfect eternity ring thanks to Tamara’s help and guidance.
16 maja 2024
Opinia niezależna
Odpowiedź od Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great service
What superb customer service we recieved from Tamara when me and my fiance went in to choose our wedding bands. We were very well looked after and it was made very easy for us. From going through diamond types and colours to ring sizes Tamara covered everything for us and i would have no hesitation in using them again. From the initial appointment 3 weeks later rings were recieved. My only gripe is that i didnt know about this place before i got the engagement ring as you get so much more for your money here, but thats on me!
26 kwietnia 2024
Opinia niezależna
Odpowiedź od Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Lovely customer service
I was looking for my dream engagement ring but was very worried where to start. Spoke to Sharon on the online chat service and she helped personalise the best ring for my price range. Was such a lovely experience and she was more than happy to answer my many questions. Cannot wait to see result.
13 maja 2024
Opinia niezależna
Odpowiedź od Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Sharon.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
I had Tamara from the Bristol show room…
I had Tamara from the Bristol show room look after me at Austen & Blake. She was amazing and really helpful. She showed me different designs and options in diamond carrot sizes. Tamara was very informative and even helped me pick out the perfect diamond. She explained the difference in stone colour and clarity. Thanks to Tamara I have the perfect ring!
Thank you.
10 maja 2024
Opinia niezależna
Odpowiedź od Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Amazing customer service!
Cannot thank Tamara enough for her friendly, professional service at Bristol. My wife and I are updating our rings and the service provided has been amazing every step of the way. We are very excited to receive our new rings! Thank you so much!
29 kwietnia 2024
Opinia niezależna
Odpowiedź od Austen & Blake - Bristol
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Tamara.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
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