Aura Retrofit Recenzje 

890
•
Wynik TrustScore: 4.5 na 5

4,3

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

What an amazing team who kindly fitted a new boiler for my grandmother. Absolutely exceptional service from all at Auraretrofit from start to finish. If I could give more 🌟 Stars I would. Thanks... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent service from start to finish! We recently had solar panels and electric fans installed to improve air circulation in our home. The team were professional, punctual, polite and efficient thro... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent service Stuart resolved my problem ,he is always extremely helpful and very professional. I am always confident in his work. The customer care team were very prompt in dealing with my pr... Zobacz więcej

Oceniono na 1 z 5

Customer service is terrible. We recently moved into our new home and were told we needed to continue the care plan the previous owner had with Aura Retrofit, Aura retrofit confirmed with the prev... Zobacz więcej

Informacje dotyczące firmy

  1. Bojlery i ogrzewanie
  2. również w kategorii:
  3. Dostawca sprzętu do pozyskiwania energii słonecznej
  4. Dostawca urządzeń grzewczych
  5. Hydraulik
  6. Usługi gazownicze
  7. Wykonawca instalacji energii słonecznej

Napisane przez firmę

Award-winning home heating and energy solutions, including boilers, air source heat pumps, solar PV, battery storage, insulation and retrofit services, with access to government-backed funding. Efficient Heating and Energy Solutions for Your Home! Established in 2005, and fully accredited, we provide Award-Winning Home Heating and Energy Solutions across the UK's South Central Region, including Dorset, Hampshire, Sussex, Surrey, Berkshire, Buckinghamshire and Hertfordshire. Looking for a reliable heating system, renewable energy and solar solutions, or better home insulation? We provide access to government funding and high-quality installations to make your home more energy-efficient and cost-effective to help lower your energy bills, reduce your carbon footprint and keep you warmer at home.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

890 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 12% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(890)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 28

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Technician arrived on time

Technician arrived on time. He was friendly and professional and knew his stuff.,

9 maja 2024
Opinia niezależna
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Odpowiedź od Aura Retrofit

Thank you, Wendy! I will pass your feedback onto our heating engineer.

Oceniono na 5 z 5

My boiler replaced by engineer Gary


My boiler replaced by engineer Gary, and I am extremely pleased with the service. Gary was friendly but also efficient in completing the work. He ensured area was clean and tidy after the installation was finished to be excellent.

1 maja 2024
Opinia niezależna
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Odpowiedź od Aura Retrofit

Thank you, Donald, for your review. It's great to hear your boiler replacement went well. I will pass your positive feedback onto Gary.

Oceniono na 5 z 5

Thank you

The last few months I have had a nightmare with my boiler eventually loosing all heating and hot water. Aura heating was fabulous they done their assessment and fitted my boiler within 3 days I could not praise them enough of how quick and efficient they are. Gary fitted our new boiler and he was brilliant he was polite and respected my property, he also cleaned up all the mess and left the area spotless. Thank you so much Aura heating for sorting this out for us and giving us back the luxury of heating and hot water.

30 kwietnia 2024
Opinia niezależna
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Odpowiedź od Aura Retrofit

Thank you so much for this kind review. We are glad we were able to help with fitting your new boiler. I will pass your positive feedback on to our heating engineer, Gary.

Oceniono na 5 z 5

Polite and friendly engineer

For the last three years, I went through a hell of a nightmare, my old boiler was Breakdown every time in the middle of the cold and winter. It was a tough time for me and my family. after I found Aura they got in touch and arranged for it new boiler to be installed so finally getting over my nightmare. I’m so pleased everything went very smoothly. The engineer who sold the Boiler his name is Gary Steel, was such a wonderful person respectful left the property clean and tidy and did his job professionally. can't thank you enough 🙏

25 kwietnia 2024
Opinia niezależna
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Odpowiedź od Aura Retrofit

Thank you, Suzan. It's great to hear everything went smoothly and that you are pleased with your new boiler. I will pass your kind feedback on to Gary.

Oceniono na 5 z 5

Excellent Service Provider

A very friendly company to deal with. Excellent service. Good customer care.
No problems whatsoever with this company.

21 września 2023
Opinia niezależna
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Odpowiedź od Aura Retrofit

Thank you Dilip. We sincerely appreciate you taking the time to share your experience with us!

Oceniono na 5 z 5

Excellent Service.

Very professional throughout. Gary the installer was great and nothing was to much trouble. Clean and tidy from start to finish.

12 maja 2024
Opinia niezależna
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Odpowiedź od Aura Retrofit

We are glad to hear your installation went well. I will pass your positive feedback on to Gary. Thank you for the lovely review, Harold.

Oceniono na 5 z 5

Efficient and Friendly Service

A very efficient and friendly service from start to finish. Thank you. Any obstacles with the installation were rectified without issue. Highly recommended....

14 marca 2024
Opinia niezależna
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Odpowiedź od Aura Retrofit

Thank you, Sarah, for this lovely review. We are glad the installation went well. I will pass your feedback on to the engineers.

Oceniono na 4 z 5

Thank you Aura Heating…

Firstly I would like to thank Aura Heating for putting me forward for solar panels. I asked if someone could come to speak to me about the panels as I had heard lots of different things about solar panels. The man came and was really helpful, and once I had agreed to have the panels everything was done and dusted in just over a week. The people that installed everything were so polite, friendly and were really tidy workers, they worked really hard all day. I am truly pleased with the result

13 marca 2024
Opinia niezależna
Oceniono na 5 z 5

First class company.

Nothing was too much trouble & I found everyone professional & yet very friendly. If I had any questions, they would be answered clearly, precisely & in a friendly manner.
First class. I'm not very sure what date my Boiler was installed.

7 marca 2024
Opinia niezależna
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Odpowiedź od Aura Retrofit

Thank you, Patricia, so much for sharing your experience with us.

Oceniono na 5 z 5

A Heartfelt Thank You for Outstanding…

A Heartfelt Thank You for Outstanding Service

I wanted to extend my deepest gratitude for the exceptional service provided by your team in fitting our new boiler. From start to finish, the process was hassle-free and efficient, making what could have been a stressful experience remarkably smooth.

Your team's professionalism, expertise, and attention to detail were evident throughout the installation process. Not only did you deliver on time, but the quality of workmanship surpassed our expectations.

Having a reliable boiler is essential, especially during the colder months, and thanks to your efforts, we now have peace of mind knowing that our heating system is in top-notch condition.

Thank you once again for your outstanding service. We will certainly be recommending your company to family and friends in need of similar services.

29 marca 2024
Opinia niezależna
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Odpowiedź od Aura Retrofit

Dear Nick, thanks for leaving us such a wonderful review. We are thrilled that your boiler fitting went well and your experience was outstanding; our heating engineers will definitely be happy to read what you wrote.

Oceniono na 5 z 5

Professional

Professional, punctual and polite. Thankyou for the work fitting my new boiler.

7 marca 2024
Opinia niezależna
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Odpowiedź od Aura Retrofit

Thank you, DM, for this lovely review. We are glad your new boiler fitting went well.

Oceniono na 5 z 5

Really happy with the work carried out…

Really happy with the work carried out installing a fab new boiler. New thermostats fitted to the radiators and even the leak on my kitchen tap (which I’ve had for 8 years!) has stopped now! Really nice people to deal with too. Thank you!

19 marca 2024
Opinia niezależna
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Odpowiedź od Aura Retrofit

Thank you Stephaine, we're really grateful and appreciate you taking the time to share your rating with us.

Oceniono na 5 z 5

A great company to deal with

The team had an engineer visit within 24 hrs of my contacting them.
The engineer was friendly, professional and thorough. He explained everything he was doing.
I am very impressed with the service I received.

27 marca 2024
Opinia niezależna
Logo Aura Retrofit

Odpowiedź od Aura Retrofit

Dear Lynne, thanks for leaving us such a wonderful review. We are thrilled that you were impressed with your experience; our heating engineers will definitely be happy to read what you wrote.

Oceniono na 3 z 5

Problems but they fixed them quickly

Great at first but the installation of our air source heat pump left some pretty significant damage to our flooring and the head office wasn't very good at responding to emails, fortunately the installer was on it and once he caught wind he made sure it was sorted, they sent out someone to repair the flooring after a couple of weeks and it's barely noticeable now.

29 lutego 2024
Opinia niezależna
Logo Aura Retrofit

Odpowiedź od Aura Retrofit

Dear Mr Judge,

I am sorry that you feel the heat pump install was below par, and for any lack of communication. It is my understanding that the install team had made contact with you to look at the reported issues at your property. I have discussed this with them again and can confirm that they will attend site again and confirm any corrective action or works that are required.

Kind regards, Aura Heating.

Oceniono na 5 z 5

Aura heating and Gary was great

I was very pleased with aura heating. Gary the boiler fitter who arrived was very professional and always willing to help in anything we wanted to know. He explained thoroughly so we understood. After his work he left everything spotless. So would I recommend aura heating “definitely” I would.
Thank you aura heating and thank you Gary.

5 marca 2024
Opinia niezależna
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Odpowiedź od Aura Retrofit

Thank you so much for this review and recommendation. We are glad to hear everything went well. We will pass your feedback on to Gary.

Oceniono na 5 z 5

Quick and simple no drama boiler…

Quick and simple no drama boiler replacement. My 15 year old boiler needed replacement and Aura delivered parts on Friday, replaced the boiler on Saturday. Also replaced the original controller a few days later. Comms were excellent at every stage. Thanks for a great service. Greg

1 marca 2024
Opinia niezależna
Logo Aura Retrofit

Odpowiedź od Aura Retrofit

Thank you, Greg; we are glad our team provided you with a great boiler replacement service. We will pass your positive feedback on.

Oceniono na 5 z 5

What can I say but I have experienced a…

What can I say but I have experienced a service par excellence, which is a rare find post COVID. From start to finish these guys ticked the boxes. Communication was bang on point throughout, and although a unforseen problem occured during the install, the engineer/ tech was quick to call HQ and remedy it without fuss. Get these guys in if you want a trouble free experience.

20 lutego 2024
Opinia niezależna
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Odpowiedź od Aura Retrofit

Thank you for your review, Andrew. I’m happy to hear our heating engineers provided you with a trouble-free experience. I will pass on your feedback!

Oceniono na 1 z 5

to be honest not worth even a star

to be honest not worth a star absolutely shocking service no communication what so ever you have been warned do not bother with this pathetic company

26 lutego 2024
Opinia niezależna
Logo Aura Retrofit

Odpowiedź od Aura Retrofit

Dear Mr Mobeen, I am sorry you feel that the service was below par. We are always working to improve service where we can identify that it is required. I do understand that some of your issues surrounded your existing pipework that was not covered under our scope of work so for that reason we feel your feedback is a little harsh. We wish you the best with the new boiler and hope it serves you well. Regards - GR

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