Aura Straya Recenzje 121

I purchased two "orthopaedic" shoes and when they arrived, I opened the package and they smelled like feces. I looked into them and there was absolutely no orthopaedic support at all. I wrote back and included photo and asked for a full refund. I was then "offered" a discount on a future purchase instead, then when I didn't want that they tried a (pathetic) partial refund and a discount on a future purchase which I also rejected. This back and forth went on to the point that I had to be really rude and determined about getting a full refund. Their policy is for customers to pay the postage back, even if the item isn't as advertised. So I went through the return postage routine and after a lot more back and forth, still no refund. I have finally received the original parcel back as it was never collect from the courier by Aura Straya. I have then sent photos of the returned parcel with all the postage tracking, stickers, and return reasons and now they are stating that it is the couriers fault and if I want a refund I have to post it back again!! It cost $45 to post it in the first place. This company has ZERO morals. They are refusing to refund any money and I am left over $200 out of pocket. I have learnt my lesson to never use this company and I only hope that you don't purchase from them as their business is in providing sub quality items that are falsely advertised, with absolutely no care if they are in the wrong. I am so disgusted by their ethics. They should be ashamed of themselves.

Ordered Orthopaedic boots, they arrived anything but! Really disappointed with the poor quality, not worth the money. They turned out small and tight, although I ordered one size up. The clothes were also not the best quality. I feel let down spending so much money for stuff that is worth probably $50 if not less. I would be cautious ordering from them. Me personally, never again from this site.

With a name like Aura Straya I thought I was ordering within Australia but proved wrong when I received tracking info from China. Took nearly 2 weeks to arrive and were packed in bubble wrap (no box)and cheap plastic satchel. Having paid $80 for the shoes I was a little surprised. They are very lightweight and show no signs of being the promised orthopaedic shoe they were advertised as. I have tried them on and they seem ok but am yet to wear them for a day at work so hoping they will at least be comfortable to wear.

DO NOT BUY from this company they aren't in Australia, they are in CHINA !!!
Purchased a $85.00 leather handbag when it arrived it was a cheap & nasty bag which looked nothing like the bag I purchased. It definitely wasn't leather more like vinyl. Looked like a Temu or Shein purchase !!!
Was going to cost $40 to send back, was given 2 return addresses both completely different names, addresses etc etc. It has gone in the BIN.Disgusting that they can rip people of like it. Please look elsewhere for purchases.

Terrible quality
I couldn’t send the shoes I bought to the address they provided in China, as customs said the address didn’t exist

I wish I read the reviews! Do not buy from this company these are cheap Chinese rubbish! I paid $80 for orthopaedic sneakers that you can buy for $16 on Temu.

Pretty terrible! I ordered a pair of Gisella Orthopedic Walking Shoes from the Aura-Straya website, thinking they’d be ideal for walking on the treadmill. I was also of the belief that Aura-Straya was an Australian company, which sold Australian-made products: now I find this is untrue. My order took 14 days to arrive (not the “shipped out in 24 hours” as described) - AND I wasn’t able to track my order successfully in that time, as the tracking number given wasn’t recognised (what the…???). These shoes are such a disappointment: they look nothing like the online photo, are flimsy, and do NOT provide “exceptional arch support” or “cushioned comfort”! I know this because I tried them for 30 minutes on the treadmill, and had to take them off as they were causing pain in the soles of my feet and in my calves. Definitely not orthopedic; definitely not comfortable or supportive. The fit was also too snug (despite having measured my foot length for the right size as outlined on the website, and adding a few centimetres extra to allow ample room). I’ll TRY to send them back and get a refund but, having read other reviews now, I don’t fancy my chances. Important lesson: READ THE REVIEWS FIRST before you decide to buy anything from this Company. What a rip-off.

Absolute scammers they are not in Australia as they want you to think, it’s another Chinese scam .
Product is very poor and response is robotic. They offer refund to ship back then you find out it’s $50 to ship back. Then they offer 70% credit and never follow through.
Scam scam scam

IF I COULD GIVE -100000 STARS I WOULD!
DO NOT BUY FROM THIS COMPANY!
EVERYTHING IS TERRRIBLE AND NOT WHAT IS ADVERTISED! CHEAP PRODUCT!
THEY STUFF YOU AROUND WITH RETURNS AND GIVE FALSE ADDRESSES
THIS IS A CHINESE COMPANY
DONT TRUST AFTER PAY EITHER THEY DONT CARE THAT THEY APPROVED THIS FALE BUSINESS!

This company is a nightmare. DO NOT BUY FROM THEM, THEY ARE NOT AN AUSTRALIAN COMPANY, BUT CHINESE. I ordered orhtopaedic boots in size 12. When they arrived they were 3cm shorter than my husband's size 11-1/2 and definitely not orthopaedic.. I wanted to return them but the company wanted me to pay to return them to CHINA and when they were received in China I would receive a refund. After weeks of receiving exactly the same reply to my emails asking me to pay for return of item, I decided to take it to Paypal. Less than a week later I received a full refund from Paypal when they found in my favour.

Scam boots are cheap and nasty and did not fit nor are they orthopaedic. Trying to return is a nightmare hundreds of emails trying to make me offers so I keep a pair of boots that are no good to me. STAY AWAy

I ordered a pair of shoes and within the hour sent an email requesting to cancel the order as I’d made a mistake.
They responded the next day with this message so I responded to it .

Dear Maureen,

Thank you for your message.

We’re sorry to hear you’d like to cancel your order. May we kindly ask the reason for the cancellation? This helps us improve our products and services.

Once we receive your confirmation, we’ll proceed accordingly.

Kind regards,
Austine
Customer Support Team

I have since sent emails with the below text

I have responded to this email at least 4 times. I sent the request to cancel the same day as it was ordered 8/6. I responded to your email 9/6 explaining why I needed to cancel
You said you would process the cancellation but I keep getting notifications saying that you are shipping them and now have shipped them
Please stop this order and refund my money as you said it you would.

I have heard absolutely nothing back from this company and what’s more in my emails under “sent “there are no confirmations saying I’ve sent any emails to them 😡

SCAM SITE.

Claimed handmade shoes....they were cheap plastic. Photos and description did not at all match and are incredible misleading.

Pants were also cheap and I'll fitting!

This place is not real , it's not in Australia the products a cheap joke , do not buy from the , there is another 4 or 5 shops that claim they are Australian boutique selling the same stuff . Complete scammers. Do not buy from them if you do you are throwing your money away

SCAM SCAM SCAM
They go by several differnet business names, but all the same poor quality products from China. Returns are at customers own cost, and many reviews say they don't even except the parcels back, so not even worth the cost of shipping the items back. FRAUD!

Do not buy from this company. It’s all false advertising. They advertise orthodic shoes and they are cheap and offer no support to the feet. Their return process is complicated even though they offer 30 day full refund.

Two pairs of shoes were cheaply made, the smell of petrol as soon as you opened the bag was super strong and I’m still waiting on refund.

I ordered a dress for a Wedding took ages and when arrived the dress was cheap and did not look like the pictures. I also did all measurements and it did not fit. The refund was not a great experience either. Full refund not encouraged because of shipping internationally costs.

70% store credit and you can keep the product. (Not wanting to order from the low grade stack again)
30% refund and you can keep the product.
100% refund, but you will need to return the goods to our overseas warehouse at your own cost.

Think twice!!

This is a scam website. They claim to be ‘Australian made’ but they ship goods directly from a Chinese warehouse. I purchased ‘orthopaedic sandals’ but they were not at all what was advertised. I asked for a refund and they have requested that the goods be returned at own expense and ‘assessed’. Steer clear!

Do not order shoes from this company they are not what they are advertised as. Very cheap knock off shoes which is a shame because if they made them with decent material and didnt just glue everything on they would probably get repeat orders. They look nice but I wouldn't pay more than $20 bucks for them. They come from China after about 2 weeks.