Aura Straya Recenzje 121

Do NOT buy from this company absolute false advertising and poor quality products. I bought what was advertised as a premium linen shirt and what was delivered was a 100% polyester poor quality shirt that looked nothing like what was advertised. They refused to refund the shirt after numerous emails and said that I would have to pay between $50-$70 to post it back to China.

I regret it before purchasing their shoes , should do some research online first. The quality is not as expected, the shoes are cheaply made and when come to return them, they offered very little to help. Overall the experience that I got from this company/brand were unpleasant and worthless. Do not buy from them just because look too good to be true, cheaper price with free postage. I would rather spend but more but get a solid built quality made shoes.

This is the last email received from this store after trying to get me to keep their awful product. Cheap piece of crappy shows. We need new laws for these criminals who are the next level cyber criminals. At least 8 emails trying to get me to keep with 15% refund and keep something I will throw in the bin check out this email. Mind you no return form attached or available. Criminals
Thank you for your email, and we appreciate your patience throughout this process.

We can offer a 15% partial refund of the purchase price if you choose to keep the item—no return necessary. If this option works for you, please let us know, and we will process the refund immediately.

If you prefer to return the product, you may do so under our satisfaction guarantee. Please ensure your return meets the following conditions:

Shipped within 30 days of receipt
In the original packaging
Without signs of use
Please note that the cost of return shipping must be covered by you as the returning party.

We highly recommend using a tracked shipping method to avoid lost packages. If the package is lost and cannot be tracked, we will not be able to process a refund.

Estimated return shipping costs to China generally range from AUD 50–70, depending on the carrier and service selected.

Return Address:
Contact Person: Wang Maoqin
Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District
City: Ningbo
Postal Code: 315100
Province: Zhejiang
Country: China
Phone: +86 15314571683

To proceed with the return, please complete the Return Form before shipping your package. Once the item is received in its original condition, we will process your refund within 7 working days.

Please let us know how you would like to proceed so we can assist you right away.

Kind regards,
Jane V.
Customer Support Team

Shoes in plastic bag cost me 69.00 aud need these crims of the net.

Do not trust this company, I bought a pair of shoes for $69, they arrived with in a thin layer of bubble wrap and a plastic bag with no box, they did not look at all like the pair that they had advertised. After requesting a return they have completely refused and only offered a replacement pair which I would definitely was not interested in. They have told me that they will not give me a refund! Not happy at all.

Do not purchase anything from this company. I ordered a pair of shoes and received a plastic attachment for a printer from China. The company responded to my emails requesting a refund but after 7 months and no follow up for 4 months now I have still not received a refund. Read the other reviews and AI summary of this company.

Ordered boots they came nothing like the picture and looked so cheap and nasty. Smelled of cheap rubber chemicals. When I contacted Aura Straya and asked for a refund and the boots were too small and nothing like picture 30 emails later they offered 10% off the boots which was laughable or 50% to spend in store which was more laughable as I would never buy another thing from them as they are the worst company to ever deal with. So I am still fighting with them for a refund. Never have I ever dealt with such a low level shopping site with no care for customers. DO NOT BUY ANYTHING FROM THEM UNLESS YOU WANT CHEAP RUBBISH AND AWFUL CUSTOMER SERVICE. Just one more point I have never went onto a website and wrote a review ever not something I do so that just shows you how angry I am. People cannot afford to have companies like this steal your money and have no consequence. I am taking legal advice not about the money anymore its the principal of how companies think they can do this to people.

My issue is the same as many. Ordered what was meant to be corduroy bell bottoms - what arrived was poorly made I think polyester - not sure of the material as the tag that was sewn onto it after it was made had been conveniently cut off. The pants were see through. When I tried to return and get a refund they wouldn't, only offering partial refund and another item free. No thanks! These guys really make you want to stop purchasing on line. Feeling defeated again. Was looking forward to the corduroy bell bottoms!

Advertised and promised orthapedic shoes, looked like AU return address. Shoes came unwrapped (no box and shoved in a post bag). They were squashed and creased. the boots didn't zip up due to dodgy quality. Nothing about these shoes were anything like advertised or photographed. Sent pictures for a return and they offered 20% refund and keep the shoes. I advised i couldn't wear the shoes as they were damaged, faulty and not orthopedic friendly and wanted a full refund. I even returned them. They wont contact customs to release them (as they need to advise it is a return.) TERRIBLE customer service, dodgy, fraudulant company. Do not go near them!!!!

Ordered dresses and then found bad reviews. Tried to cancel order less than 12 hours after order placed and they refused. Had to wait for delivery to process paypal buyer dispute as refunds were not happening. $50 return postage and 7 weeks later still no refund. Garbage quality nothing like website photos of dresses. Stay away from this company based in Hong Kong as that is the return address paypal provided. Not an australian company.

Bought some sandals from instagram. Terrible quality, not worth the $65. Too small.
Tried to return. They asked for photos!
Impossible to return. Stay away. So dodgy!!!

The quality of the shoes were terrible and then after lots and back and forth about a refund they advised I would need to pay$70 to send the items. They cost $100.

**DO NOT BUY SHOES FROM THIS COMPANY**
I purchased 2 pairs, 1 for a walking tour to Europe & one for when these wore out. Should have only gotten 1 and my loss would not be as bad. Deceitful company they state a 30 day money back guarantee.
They try & offer all these alternatives like pay the postage & get another pair (I wouldn't want their crap again anyway). The shoes arrived squashed as in a plastic bag, clearly a copy of another brand - I think Azure Melbourne Jack Orthopedic shoes. If your going to copy do it right. Not the quality they specified, if these were orthopedic I'd eat my hat, ripping a a bit on the elastic insert to slip on. I normally buy an 11 man's shoe & these were just all wrong in fit. I wrote to them & told them I was disappointed & was going to return them. Clearly told them by email that I was going overseas & would contact them on my return as I was concerned about the 30 day warranty. Placed the claim with Pay pal & they closed the file as I did not respond within the 30 days. I mentioned this in my file but no one reads these & days just went by the date. Pay pal is also starting to slip a bit with response to claims.

I purchased a pair of orthotic boots, they definitely were not orthotic and materials were of poor quality.
As asked I sent the boots to the supplier in China, that was 2.5 months ago and have not heard a word. I contacted Australia Post who advised me that the boots were waiting to be collected from their customs office in China by the supplier. They have not been collected.
Save your money, I would NOT recommend buying from Aura Straya.

Me to do when I said I wanted
To return the Boots.
Paid to send them to the supplier in China, they arrived there over 2 months ago. I didn’t hear from them

Do not waste your money! Absolute garbage product claiming to be sandals made of plastic and cheap and nasty.

I’m happy with the customer support; they assisted me with my order inquiries, and I am satisfied with what I received. I will order again next time. More power!

I order an elegant dress and I got more than I expected. It has a high quality material use. I risk and its worth it, by the way I got it for my birthday and definitely I received before my birthday. I already recommend this website store to my friends and they also have a great feedback. And I just got my fourth order and this store never disappoint me. 🥰🤗

Shoes do NOT fit. I have wide feet and these shoes are very narrow.
I assumed this was an Australian company l, my fault for not checking.
They have a 30 day refund/return policy but they will not abide by this. After many emails they offered me a, 10% refund and I can keep the useless shoes or they can give me a 50% store credit despite not having anything I can use. I m thinking of lodging a claim to the ACCC

Product not suitable not fitting my feet, it appears company does not want to refund. State orthopaedic shoes, they are not orthopaedic shoes, cheap plastic soles. Do not even contemplating using this company.

Ordered on the 21st of October some orthopaedic shoes for my birthday and they 5th of November nothing like the described item. Plastic poor quality with an awful plastic smell. No arch support and certainly not orthopaedic. Been attempting to get a refund but only being offered partial refunds (10%) or another item if I pay shipping or a credit to the store. I assume “Jane” the women from the help line email is just ai responses as it’s the same crap constantly. Not Australian at all. Found the shoes I ordered on temu for 1/4 of the price. Beyond disappointed and angry that I didn’t read reviews first.

Update I got a refund via PayPal thank god!

I bought a matching shirt and shorts. I felt disappointed when I discovered a large hole in the pants pocket upon arrival. I had to sew it up myself. The outfit was quite expensive. It was half price, but still $85. I was expecting better quality. The clothing doesn't even have tags, so I'm unsure which way to wear the pants. It's definitely poor quality. Super disappointing. Scammed.