Audika - Hull Recenzje 

173
Wynik TrustScore: 5 na 5

4,8

Paragon Street 42, HU1 3ND Kingston upon Hull, England, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Aiudika are a very professional team making sure you understand how hearing aids work. They are very friendly and happy making you feel at ease throughout your treatment. Excellent work.

Oceniono na 5 z 5

We would like to say Annetta is absolutely amazing and the care and attention she provides is amazing. We would recommend anyone who requires a life changing experience with their hearing goes to Audi... Zobacz więcej

Oceniono na 5 z 5

Annette was very helpful and patient. My current hearing aids are over 9 years old and still work perfectly. She didn’t try to get me to buy new hearing aids, Just gave me a free hearing test which... Zobacz więcej

Oceniono na 5 z 5

I saw Mandy today as I had a build up of wax in my ears. She was lovely, immediately put me at ease explained everything that would happen and made sure I was comfortable. I will need another ap... Zobacz więcej



Dane kontaktowe

  • Paragon Street 42, HU1 3ND, Kingston upon Hull, England, Zjednoczone Królestwo

  • 0800 740 8706

4,8

Doskonała

Wynik TrustScore: 5 na 5

173 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(173)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 4873

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

The Receptionist was more than helpful…

The Receptionist was more than helpful and what a pleasure to be greeted with such kindness.
Then onto my hearing test with Ben, he explained everything fully and again I felt so at ease as I just didn’t know what to expect. Overall I would recommend this clinic to everyone and anyone, on street parking, easy access and an excellent service. I will definitely be going back.

21 maja 2024
Opinia niezależna
Oceniono na 5 z 5

5 star service.

All staff are helpful , polite and knowledgeable. The whole process was explained very clearly and step by step. Definitely will return when needed and would recommend 100%. Excellent.

14 maja 2024
Opinia niezależna
Oceniono na 5 z 5

10/10 for Hidden Hearing, Hull

Grace, the receptionist at Hidden Hearing (Hull City Centre) was very friendly / welcoming. Mandy (the lady who I’d had my appointment with) was absolutely brilliant! She was very friendly / caring. She’d explained everything to me before my appointment, putting me at ease & was chatty during my appointment. VERY positive experience with Hidden Hearing, no complaints whatsoever.

14 maja 2024
Opinia niezależna
Oceniono na 5 z 5

Very happy with experience at Hidden Hearing in Hull

I went to Hidden Hearing in Hull and was treated by a lovely, kind and patient ear care practitioner called Mandy. My wax was really hard to get out Mandy explained every step to make sure I was comfortable. I would definitely recommend Mandy to anyone having hearing problems. Have booked in for six months time

9 maja 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent experience

Excellent service everyone is so polite and helpful, explained everything before procedure and talked you through what was happening during it, Mandy Taylor is a very professional ear care practitioner, would definitely recommend

25 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Brilliant all round

Went into the Hull branch because my ear felt blocked. Due to availability, someone saw me for free to determine if it was wax build up. Booked me in for an appointment to have it removed and was all sorted within a week. All the staff there are incredibly friendly and the removal was quick and painless. Incredible service.

11 kwietnia 2024
Opinia niezależna
Oceniono na 1 z 5

Free hearing test

Free hearing test did not happen, I ended up paying £50 to have earwax removed I was handed a 10ml spray of olive oil to use twice a day for 3 weeks and an appointment was made for today, 21/03, 10:25am for the wax removal. I was held up at work so called them at 9:45asking if I could be late or a later appointment today, I was advised that the next appointment would be 8th April, my job involves sitting at a computer for 12 hours a shift with headphones on. Having virtually no hearing in my right ear, another 3 weeks of spraying olive oil twice a day is not acceptable for that length of time. I asked for my money to be refunded because I hadn’t received any sort of service from them at all. They then said I was advised of the £50 charge at the time of my first appointment. My first appointment was supposed to be free and I didn’t know anything about the £50 until she said before the hearing test I would need a wax removal. So the only advisement I got was about two minutes notice before they took the £50 off my card. They then went on to tell me that sometimes wax cannot be removed, I totally agree with that statement because an attempt has to be made before they can remove it and that didn’t happen. Before this debacle began I was prepared to have to pay more than £1000 to have a decent hearing aid. I have ended up with having no test, no wax removal and a bottle of £50 olive oil that wouldn’t even be enough to fry a single chip. They shouldn’t be called hidden hearing they should be renamed hidden speaking because they don’t tell you what they end up taking off you after turning up for the free hearing test. I also think they have a parent company called hidden costs

21 marca 2024
Opinia niezależna
Logo Audika - Hull

Odpowiedź od Audika - Hull

Thank you for your review. We are sorry we didn't have space in the diary to delay your appointment this morning and that you weren't able to see us this afternoon. Our hearing tests are free of charge but we do charge for our wax removal service. We usually book our wax removal appointments in advance to allow patient's the chance to use the Earol spray to soften the wax and we do advise of the charges for wax removal in our confirmation calls before the appointment. In most cases, the majority of the wax can be removed at the first appointment, however, if more Earol needs to be applied after the initial appointment and we still need to remove a small amount of remaining wax, we will rebook an additional appointment at no further cost. We are still happy to see you within the next month to complete that second appointment if you wish to rebook and of course, our offer of a free hearing test remains once the wax has been removed.

If we can help further in the meantime, please do not hesitate to contact us.

Kind regards,

Customer Services
01622 775191 / 0800 740 8796
contact@hiddenhearing.co.uk

Oceniono na 5 z 5

Well looked after

Greeted nicely and given coffee and biscuits on arrival. Audiologist, Ben, was thorough and explained how each part of the tests, checked each part of my ears.
The product offered was very good and I'm just awaiting funding.

16 marca 2024
Oceniono na 5 z 5

I had ear wax removal at the Hull…

I had ear wax removal at the Hull Branch and Mandy was great and informative on the procedure prior. It didn’t fully all come out on one visit and with help and advice and the second time being free it was absolutely fine on the second attempt. No pain, just straight forward. And then had a free earring test. I will definitely recommend

29 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

My Visit to Hidden Hearing.

I visited Hidden Hearing in Hull today for wax removal. I was very satisfied with the service given. Mandy was very helpful and kind, and i felt very relaxed during the procedure. I would definitely come again and will recommend the service to others. Thank you very much.

27 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

Mandy was absolutely fantastic she…

Mandy at Hull was absolutely fantastic she explained everything in depth from start to finish,i felt very comfortable after a bad experience at SpecSavers and their wax removal service. Thankyou Mandy for doing your job so professionally.

8 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

Professional Staff

Sophie Kingham was pleasant, she was very professional. I was not impressed with the reception area of the SPA, Bridlington who did nothing to assist. I asked where to go he said "just wait anywhere". I had to ring the Hull office so that they could let Sophie know that we were there. She was put right at the back of the building.

15 lutego 2024
Oceniono na 5 z 5

Just visited Hidden Hearing Hull

Just visited Hidden Hearing Hull, good experience. I had some anxiety about my hearing and contacted the branch about having it checked. Found my hearing is normal for my age group although I do have a little wax. So, good result for me. Quite interesting too. It was straightforward to organize, contacted hidden hearing, booked a time and date and that was it.

Sophie the audiologist and the lady on reception were both friendly and put me at ease. It’s quite a similar experience to having your eyes tested I think. It’s a very clean environment, bright, comfortable and they even made me a cuppa which was appreciated.

Location is easy to find. It’s like a shopfront, right in the middle of Hull city centre, opposite the Hull Cheese pub.

25 stycznia 2024
Opinia niezależna

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