Bought Aubin cord trousers in John Lewis at the end of January. Within weeks they were showing patches of wearing. Contacted Aubin more than a month ago. Provided proof of purchase and sent them back.... Zobacz więcej
Reakcja na opinię
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Bought Aubin cord trousers in John Lewis at the end of January. Within weeks they were showing patches of wearing. Contacted Aubin more than a month ago. Provided proof of purchase and sent them back.... Zobacz więcej
Reakcja na opinię
Further update: The second pair swiftly arrived and all is well. Update: They are sending another pair. Ordered a suit with two sets of trousers, only one set arrived in the delivery. I am awaitin... Zobacz więcej
Reakcja na opinię
A despatch error was quickly resolved and correct order sent out by customer services. Thanks to Matt for resolving promptly. Clothes are really good quality
Reakcja na opinię
In the last few months i have bought T shirts. socks, a sweat shirt, hoody and shorts. The quality of the all garments except the shorts has lived up to promise........"SECOND TO NONE" etc. Two pair... Zobacz więcej
Aubin is a celebration of Britishness, authenticity and longevity. By creating better, we encourage intelligent choices around sustainability, promoting a message of quality above quantity. We’re challenging the addiction to discount and throwaway fashion. The latest season, fads and fashions don’t interest us. We’re driven by quality, personal style and independent thinking. “ABOVE ALL ELSE, WE BELIEVE THAT BETTER IS GREATER THAN MORE”
15 Newburgh Street, W1F 7RX, London, Zjednoczone Królestwo
Odpowiada na 44% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I’d never heard of Aubin before receiving any items from them; I purchased 2, Vestry relaxed crews, purely from the look of the colours and the fact that the material was 100% organic cotton.
I’m incredibly glad I did so….. the colours are amazing, in which garment dyed, and this gives an almost worn look in the best possible way. I like that the colours seem to rotate on the website every so often aswell; makes them feel more unique and allows for versatility.
The material itself is very soft and I can tell will hold up.
The brand seems that it has great history, and I can only say good things about my experience with them.
Highly recommend.
I bought a fine merino sweater for my husband. In our opinion, it pilled very badly. Aubin took it back and sent a replacement, unfortunately not in the same colour as it was out of stock by then. The next one has done the same, they sent a comb this time and said the pilling was ‘normal’ and, as suggested, I have now washed it to see if that improves the wool. I now notice the stitching at the neck is coming unravelled.
We are not impressed and will not be buying sweaters from them again.

Odpowiedź od Aubin & Wills
Had never heard of this brand until recently, when I received a parka jacket as a gift and the quality is really second to none. A jacket that says waterproof and is actually waterproof, I've now purchased other items jumpers and T's that have the same quality feel.
I bought an Eastoft sweat shirt from John Lewis. At first I loved the feel and fit of the garment, however within a couple of weeks 3 or 4 small holes appeared on the sleeve. I still have the top and now 4 months or so in there are 10 or more holes. It is almost as if it is being eaten away but no issues with moths and any other garments.
***Update***
Following the response from Aubin below, I contacted customer services and they have been brilliant. I have sent my original purchase back for investigation and have been offered a replacement garment which I am expecting shortly.
Things do go wrong and the measure of a company is how they are put right. Aubin have been brilliant in this respect.

Odpowiedź od Aubin & Wills
Fantastic new website with a great collection! Better truly is greater than more!!!
In the last few months i have bought T shirts. socks, a sweat shirt, hoody and shorts.
The quality of the all garments except the shorts has lived up to promise........"SECOND TO NONE" etc.
Two pairs of Keelby shorts purchased (£69 ech) and both are poorly manufactured with flimsy stitching on the seams which has just unravelled resulting in large holes and fraying. Shorts have been returned and replaced, organised by NEXT customer care team, with same issues arising. The shorts have lasted 2/3 weeks. Disappointing experience from a brand that positions itself up there with the very best.
Fantastic customer service - above and beyond - and great products. A return to excellence.
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