NinthAvenue Australia Recenzje 

162
•
Wynik TrustScore: 4 na 5

3,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I Have been using your Ginger Oil for approx 2 years & always order through you I've started to recommend to my work colleagues & family thus ordering double quality The Ginger really works for m... Zobacz więcej

Oceniono na 5 z 5

I had difficulty finding the unit I wanted either in store or on line so was happy to find it available through Ninth Avenue. The price was reasonable considering it was shipped from the US and they k... Zobacz więcej

Oceniono na 1 z 5

Ordered from an Australian website for delivery to Australia, product was sent from USA and had USA power connection not suitable for use in Australia. When I asked for a refund ninth avenue have of... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Happy with product. Delivered sooner than advised which was important and appreciate it. My only criticism is product does not come from Australia and website calls themselves Australian. This impac... Zobacz więcej

Informacje dotyczące firmy

  1. Finanse i ubezpieczenia

Napisane przez firmę

Online shopping from a huge selection of Beauty Products - from Brands like L'Oreal, Maybelline, Revlon, Mac, Sally Hansen, Victoria's Secret and Many Others


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

162 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 85% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,8

Wszystkie recenzje

(162)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 26

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Absolutely dreadful service.

Absolutely dreadful service. Will be going to Fair Trading or equivalent. I spent $270 on two sets of beard oil and conditioner. Received one parcel which was supposed to contain an oil and a conditioner, but it had been ripped open and only the beard oil was still there. I contacted Ninth Avenue by phone and was told they would call me back. They have not! I called again and got no answer. I sent an email and a follow-up email, which have not been responded to. Ninth Avenue Australia then sent their automated feedback survey, which I filled out. Still no contact from them.

13 listopada 2024
Opinia niezależna
Logo NinthAvenue Australia

Odpowiedź od NinthAvenue Australia

Hi Rebecca,

We understand that you were not happy with the product delivered to you as it was damaged and incomplete. We sincerely apologize for the inconvenience caused. We assure you that this will be checked thoroughly and corrective measures will be taken.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
Vidisha

Oceniono na 1 z 5

Never again

I ordered Dr Groot shampoo and conditioner bundle and after a month only received the conditioner. I emailed them in regards to the incomplete order and never received a reply. I have just spoken to someone in India and so the saga continues, 6 weeks on.

28 listopada 2024
Opinia niezależna
Logo NinthAvenue Australia

Odpowiedź od NinthAvenue Australia

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Oceniono na 5 z 5

Unnecessary worry

Derek’s one star review scared me (I am 70). I was stressed out for over a week. Even locked my credit card. The products I ordered arrived safely. I am very grateful to have the products as not available in Australia. Thank you Ninth Avenue. My stress was totally unnecessary!!

18 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

I had difficulty finding the unit I…

I had difficulty finding the unit I wanted either in store or on line so was happy to find it available through Ninth Avenue. The price was reasonable considering it was shipped from the US and they kept me informed of it's delivery progress. In due course it arrived with no problems

11 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

What a find!!!

What a find!!!! Great product and speedy arrival. Very reasonable price - will certainly buy more from this fabulous site.

1 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

Do not deal with this company

Do not deal with this company. It is an elaborate scam. Placed online order. Received 3 emails. 1 from one email address saying request received. A second email from a different email address saying item processing. A third from another email address saying item sent with tracking link and number to courier company DHL. The tracking number doesn't exist and they were asking for an AUS 1.85 customs tax. And the in progress bar at top of page had word taked. There is no such work as taked - it is grammatically incorrect. Alarm bells were ringing so I blocked my card. Then during business hours I rung a number linked to this company which you could hear go through a couple of exchanges. A foreign male voice answered and I asked him a few questions. I asked him where he was and that I thought their email to me was fraudulent. He said that is not an email from us. I said then why does this email have all the information about this purchase. He could not answer. He said he was in the USA. After hanging up I rung them again on same number. This time I got a female foreign voice. I asked again where she was. This time she said India. This was enough for me. A complete scam. I then rang my bank and ran through all the details of this transaction. They said luckily I had blocked my card as someone had attempted to make a 2.5k purchase on it. My cards are being replaced but the initial transaction amount is probably gone. The bank is going to run a fraud case so will see what happens. Don't get caught out with this company. Even with alarm bells ringing I nearby got scammed big time

28 października 2024
Opinia niezależna
Logo NinthAvenue Australia

Odpowiedź od NinthAvenue Australia

Hi Derek,

We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that corrective measures will be taken.

We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
Vidisha

Oceniono na 4 z 5

I was a little worried at first

I was a little worried at first, the order took awhile to get proceed. Further more, later I found out they are actually not located in Australia even though they website makes no mention of this.

Anyway, I took awhile, but the goods did arrived. They could've be a little more up front about where the goods are actually location. But overall not a scam.

8 sierpnia 2024
Opinia niezależna
Oceniono na 1 z 5

This Company must be another Scam…

This Company must be another Scam Company.
Only excuses when it comes to follow up on shipments.
Do not order anything from NinthAvenue as you will loose your money.
We receive always generated emails back when we complain and ask for the ETD, that our order will be dispatched in about 2-3 weeks with the same content and nothing is happening. This is now about 8 weeks already.

5 sierpnia 2024
Opinia niezależna
Logo NinthAvenue Australia

Odpowiedź od NinthAvenue Australia

Dear Customer,

We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

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