NinthAvenue Australia Recenzje 

162
•
Wynik TrustScore: 4 na 5

3,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I Have been using your Ginger Oil for approx 2 years & always order through you I've started to recommend to my work colleagues & family thus ordering double quality The Ginger really works for m... Zobacz więcej

Oceniono na 5 z 5

I had difficulty finding the unit I wanted either in store or on line so was happy to find it available through Ninth Avenue. The price was reasonable considering it was shipped from the US and they k... Zobacz więcej

Oceniono na 1 z 5

Ordered from an Australian website for delivery to Australia, product was sent from USA and had USA power connection not suitable for use in Australia. When I asked for a refund ninth avenue have of... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Happy with product. Delivered sooner than advised which was important and appreciate it. My only criticism is product does not come from Australia and website calls themselves Australian. This impac... Zobacz więcej

Informacje dotyczące firmy

  1. Finanse i ubezpieczenia

Napisane przez firmę

Online shopping from a huge selection of Beauty Products - from Brands like L'Oreal, Maybelline, Revlon, Mac, Sally Hansen, Victoria's Secret and Many Others


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

162 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 85% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,8

Wszystkie recenzje

(162)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 26

Napisz recenzję
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Oceniono na 1 z 5

I REGRET

Its been a month since I ordered and still havent received it the item! I spent almost $200 and I cant reach any of their support team for update of the delivery. I am really worried now.

21 grudnia 2024
Opinia niezależna
Logo NinthAvenue Australia

Odpowiedź od NinthAvenue Australia

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?

Regards,
NinthAvenue

Oceniono na 1 z 5

I bought a product for $200 but never…

I bought a product for $200 but never received it. Vidisha one of the seller will apologise . A fake apology. I requested to get a refund but never get it. Please don’t buy anything on this website . It’s a scam
Thank you

23 grudnia 2024
Opinia niezależna
Logo NinthAvenue Australia

Odpowiedź od NinthAvenue Australia

Hi Lillian,

We sincerely apologize for the inconvenience you have experienced. We understand that you are not satisfied with the service provided, and we assure you that we will thoroughly investigate the issue and take corrective measures.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
NinthAvenue

Oceniono na 1 z 5

POOR CUSTOMER service

After ordering and receiving my item they sent the wrong item they get one star because when I try to email them a few times and not getting a response I decided to call and follow it up. They said they could not help me because it’s over the 13 days of refund, even though I’ve tried emailing them multiple times with no response so they expect me to keep the item I did not want and to blame me because they didn’t receive the email, which is a lie because I forwarded the emails of the original purchase as proof of what I ordered and what they actually sent me. Shocking disgusting and this is why they’re getting a bad review

8 stycznia 2025
Opinia niezależna
Logo NinthAvenue Australia

Odpowiedź od NinthAvenue Australia

Hi Michael,

We sincerely apologize for the inconvenience caused. This is not the standard of service we aim to provide. We assure you that this issue will be checked thoroughly and corrective measures will be taken.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
NinthAvenue

Oceniono na 3 z 5

Communication is non-existent in Australia

Purchased a machine on 14/11, I believed was coming from Australia. No tracking provided as stated in initial email. So I sent emails with no response. Did an online chat 3 weeks later on the website. Ended up being told machine was lost and another will be dispatched. It was, with tracking. All I can say is communication with the Australia branch is extremely poor if at all.

14 listopada 2024
Opinia niezależna
Logo NinthAvenue Australia

Odpowiedź od NinthAvenue Australia

Hi Cassandra,

We sincerely apologize for the inconvenience you have experienced. We understand that you are not satisfied with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
Vidisha

Oceniono na 1 z 5

grace

i ordered the all in one makeup kit 3 weeks ago and i havent got any tracking details.
ive sent numerous emails and havent gotten any information whatsoever. the only email i got was that its being processed but that was the day after i brought it and i got nothing since.

31 grudnia 2024
Opinia niezależna
Logo NinthAvenue Australia

Odpowiedź od NinthAvenue Australia

Hi Grace,

We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
Vidisha

Oceniono na 2 z 5

Defective product, difficult to access refund

Received a defective toiletries bag (rip on the seam on one side).
Multiple attempts, emails and phone calls, to organise a refund with the company resulting in excuses and evasive manoeuvres to get out of organising a refund.

Finally received contact from the company after posting a 1 star review - refund not directly offered until I specifically requested this but has now finally come through after much hassle so I have amended my rating to 2 stars.

22 grudnia 2024
Opinia niezależna
Logo NinthAvenue Australia

Odpowiedź od NinthAvenue Australia

Hi Grace,

We deeply regret the inconvenience you have faced and acknowledge your dissatisfaction with the service provided. Please be assured that we are committed to thoroughly investigating the issue and implementing the necessary corrective measures.

I have sent an email to your registered email ID, and I kindly request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
Jyoti

Oceniono na 4 z 5

The courier company used was not good

Reference 1900661 - Overall experience.
The courier company used was not good - said they had tried to deliver the package (and it was undeliverable) on the tracking info - we were home and our security camera proved likewise. NinthAvenue were very good keeping in touch and trying to sort out the delivery dilemma. Have now received the parcel in good condition.

23 grudnia 2024
Opinia niezależna
Logo NinthAvenue Australia

Odpowiedź od NinthAvenue Australia

Hi Judith,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?

Regards,
Vidisha

Oceniono na 1 z 5

So disappointed

So disappointed. Ordered a copper mask. Had to follow up on order. 2 months later I receive it. No packaging, no information, looks nothing like what I purchased, not even a swing that. Straight off the shelf of a $2 dollar shop and I paid $87 AUD for it. Totally rip!

9 grudnia 2024
Opinia niezależna
Logo NinthAvenue Australia

Odpowiedź od NinthAvenue Australia

Hi Gianna,

We understand that you are not happy with the product delivered to you and sincerely apologize for the inconvenience caused. It will be checked thoroughly and we assure you that corrective measures will be taken

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
Vidisha

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