...second time buying from them AND YET AGAIN it delivered faster than its expected date!! Everything was packaged nicely as the previous package which was a great plus! However I did not get any mess... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
You have increased your prices by 80%. You are using misleading marketing discount to lure customers buying your products Disgusting customer service and dishonesty is what I call this style... Zobacz więcej
Reakcja na opinię
Great product - totally incompetent advertising. Advert on social media clearly states, with no doubt whatsoever, that an "extra 10% off App Orders - Auto Applies". Personally not fazed, but two r... Zobacz więcej
Reakcja na opinię
Always quick postage, zero hassles. Will always keep ordering from here. Quality products and good pricing
Informacje dotyczące firmy
Dane kontaktowe
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, Stany Zjednoczone
- au.myprotein.com
3,4
Średnia
8 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Odpowiedź od Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
good product
10 kwietnia 2026
Odpowiedź od Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Very happy with service
9 kwietnia 2026
Odpowiedź od Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Wouldn't order again
I had ordered to a Parcel Locker Address. There is no part of the ordering process in which MyProtein state that their chosen courier will not deliver to a Parcel Locker. As a result my parcel was attempted to be delivered but then sent back to MyProtein.
Customer Service were not very helpful. I asked could they re-attempt delivery if I changed the address - they triggered a replacement and then told me that they could not change the addresss.
As a result that parcel has now been attempted to be delivered twice and the only possible remedy from MyProtein is that they will issue a refund and I need to re-order all items.
I will go back to using a competitor who is far more reliable and who's customer service try to resolve issues. Disappointing as I was looking forward to trying them and would have stayed had I had a decent experience and the products were good.
9 kwietnia 2026
Odpowiedź od Au Myprotein
Hi ,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Natalia
I will not order from them again and I…
I will not order from them again and I will share my bad experience with others.
The worst customer experience I have had with online ordering.
I ordered protein powder when I tried it the taste was horrible like cardboard and when I raised the issue they said that it was to be expected and they wouldn’t swap or refund me.
8 kwietnia 2026
Odpowiedź od Au Myprotein
Hi Char,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the taste of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Protien is very yummy
Protien is very yummy, mixes well in a shaker and in smoothies/ oats. Only downside was the delivery took it back to another suburb’s post office which made it hard to collect
8 kwietnia 2026
Odpowiedź od Au Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Didn’t take long to arrive.
14 kwietnia 2026
Odpowiedź od Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Delivery frustrating
Awesome product but delivery is frustrating , Tracking stated delivery on the 17th April now changed to 22-24th but has sat in Brisbane depot since 16th
6 kwietnia 2026
Odpowiedź od Au Myprotein
Hi Darren,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
I received the wrong product and…
I received the wrong product and Alexander helped me with the replacement in less than 10 secs. Very good.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
I was sent products with a use by date…
I was sent products with a use by date of 6 weeks from when I received it. The quality control should check these factors prior to shipping.
14 kwietnia 2026
Odpowiedź od Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
MyProtein AU is not safe
MyProtein AU is not safe. My account was hacked and, with the already saved card on their site, people had a field day. I immediately contacted MyProtein to cancel the order.
Not only they refused to cancel, but they delivered it and then claimed management would review and get back to me.
I never heard back so wrote them again asking for the issue to be resolved and they promised once again that I would receive an email in a few days.
It’s been about a month and zero contact. I will never buy from them again and am sending my case to my lawyer for a court case.
It may take time, but I will get to the bottom of this and get my money back.
SHAME ON YOU MYPROTEIN.AU!
EDIT: after the reply here from Sam i contacted them on support right away - they continued offering me generic non replies. If I could give ZERO STAR review, i would!
25 marca 2026
Odpowiedź od Au Myprotein
Hello Veton,
Thank you for taking time to leave your review.
I am sorry but I am unable to locate the account , could you please contact through your account so we can assist with this issue?
Thanks,
Sam
Order failed
I attempted to make a purchase worth over $150 due to a 50% discount event, but after the purchase was completed in the cart, the 50% event ended and the order was canceled without any reason, leaving me unable to purchase the product.
6 kwietnia 2026
Odpowiedź od Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Odpowiedź od Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Did not receive order.
13 kwietnia 2026
Odpowiedź od Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Awful experience.
Package came damaged, I was offered a refund and then later told I couldn't get a refund unless i sent more photos. They kept putting it off going back and forth for weeks and it is still not resolved. I have been a very frequent customer for 5 years and was surprised to be treated like this. Will be choosing a new supplement store from now on.
6 kwietnia 2026
Odpowiedź od Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
When you click out of the basket when…
When you click out of the basket when shopping online and then back into it, the flavour defaults to banana. So I ended up ordering the wrong flavour
6 kwietnia 2026
Odpowiedź od Au Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Awful delivery experience
Awful delivery experience, takes 11 days to deliver to sydney CBD.
The vanilla whey isolate is good, but the creatine creates discomfort in the stomach.
6 kwietnia 2026
Odpowiedź od Au Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Liam
Poor shipping experience.
Bit of a long shipping time. Then the shipments tracking was completely wrong with times. I dont think they're out for delivery at 1 am. Impossible to be there to sign for parcel with this type of communication. Then im at home for hours waiting for the delivery to come only for them not to come and say that I didn't answer the door, delaying the delivery by more time.
5 kwietnia 2026
Odpowiedź od Au Myprotein
Hello Lorissel,
Thank you for leaving your review.
I am sorry to hear that on this occasion you experienced an issue with your delivery. We work closely with our courier partners to ensure a swift and simple delivery, and I do apologise that on this occasion this was not the experience you had.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
Odpowiedź od Au Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.