bad. firstly when i was in the check out it said i would be charged $200 NZD, new zealand dollars, which was not the case. i later saw that i was charged $248 NZD not $200 NZD, so i go and check my em... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
I do like some styles of the jeans but they don’t all fit well. The colours sometimes on the website aren’t consistent when goods are received. Delivery is fast, and I’m reasonably happy with some of... Zobacz więcej
Reakcja na opinię
Seriously fantastic service and love the jeans. I ordered on a Monday night and had jeans by Wednesday. Will definitely be ordering some more jeans!
Delivery was pretty quick, took a week and jeans fit like a glove. Great quality and definitely recommend at least having one pair of motel rocks jeans in your wardrobe!
Reakcja na opinię
2,9
Średnia
264 recenzji
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Inni użytkownicy przeglądali również
Sizing is super inconsistent
Sizing is super inconsistent across different items, a size 26 in one pair of jeans will fit perfectly and a different pair won't even pull up. Also terrible returns policy, making returns very difficult.
13 maja 2026
Odpowiedź od Motelrocks
Hello, I am very sorry to hear that you have experienced an inconsistency with the sizing of your jeans - please make sure to reach out to the customer service team so that they can help you out.
We are currently working on improving our returns policy for our AU and NZ customers so that we can provide a more efficient service in the near future, I apologise for the inconvenience caused.
Motel x
Ordered 2 jeans for my daughter used…
Ordered 2 jeans for my daughter used the size guide and one pair fitted perfectly the second were too large
6 maja 2026
Odpowiedź od Motelrocks
Hi Mary, I am sorry to hear that you have experienced an issue with the sizing of your jeans - please make sure to reach out to the customer service team with some more details so that they can take a look into this for you. I apologise for the inconvenience caused.
Motel x
My daughter loves her new jeans
My daughter loves her new jeans. She has long legs and finds it hard to get jeans long enough. Being able to chose a length was a game changer!
6 maja 2026
Odpowiedź od Motelrocks
Hi Elizabeth, thank you for your review. I am so glad to hear that you and your daughter have been happy with the purchase and I hope to see you shopping with us again soon!
Motel x
Odpowiedź od Motelrocks
Hi Lisa, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Odpowiedź od Motelrocks
Hi Katrina, thank you for leaving a review. I am so glad to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Easy to order and shipment was fast
Easy to order and shipment was fast . Great quality product fit try to size.
12 maja 2026
Odpowiedź od Motelrocks
Hi Lee, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and hope to see you shopping with us again soon!
Motel x
Took too long and returns is a disaster
Took too long - too many courier companies involved to get to Australia.
Returns process is a disaster
11 maja 2026
Odpowiedź od Motelrocks
Hello, I am sorry to hear that you have not been happy with the service - we are currently working on improving the service we are able to offer our AU and NZ customers so that we can provide more efficient shipping and returns in the near future! I apologise for the inconvenience caused.
Motel x
Odpowiedź od Motelrocks
Hi Kate, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - hope to see you shopping with us again soon!
Motel x
We measured my daughter as per your…
We measured my daughter as per your instructions. The jeans arrived and once zipped up fell straight off her they were so big. Size 30. I returned them at a cost of $48. We have since bought your brand locally (like we should have from the start). Two sizes down were too small and couldnt be done up. Will swap for a 28. How a 30 can fall off her and a 28 fit, I will be interested to see. I believe the 30 was wrongly labelled and has now cost us $46 more and the inconvenience of sending them back and still not having jeans to wear!!. Therefore not impressed.
11 maja 2026
Odpowiedź od Motelrocks
Hi Meaghan, I am very sorry to hear that you have experienced an issue with the sizing of your jeans - please make sure to always reach out to the customer service team with any sizing or measurements questions as they will be happy to help you out. I apologise for the inconvenience caused.
Motel x
Super expensive returns
I am in Australia and the product had to be returned to the UK which cost me $48. This is a very expensive return. Usually there would be a return point within Australia but unfortunately not with Motelrocks. For this reason I sadly will not be purchasing through this company again.
11 maja 2026
Odpowiedź od Motelrocks
Hi Belinda, I am sorry to hear that you have not been happy with the returns service - we are currently working on improving the service we are able to offer to our AU and NZ customers so that we can provide more efficient returns in the near future. I apologise for the inconvenience caused.
Motel x
Terrible Returns Process
One pair of jeans and the jumper i purchased did not fit well at all and need to be returned. The returns process is awful, information is hard to locate and you must complete a hand written returns form and hand written returns envelope. Most companies will have you print a returns label for the item with all the information included on it. Hand writing requires more work for the sender and a much larger margin for error.
Furthermore, as I am in Australia it cost me $55 to return these items, that is an unacceptable amount of money to have to pay to simply return an item.
I will not be repurchasing from Motel Rocks for this reason.
11 maja 2026
Odpowiedź od Motelrocks
Hi Chloe, I am very sorry to hear that you have not been pleased with the returns service - we are currently working on making improvements to the service we are able to offer our AU and NZ customers so that we can provide a more efficient service in the near future. I apologise for the inconvenience caused.
Motel x
Measured sizing but it was still too…
Measured sizing but it was still too big. Way too expensive to return from Australia. Won't be buying again.
11 maja 2026
Odpowiedź od Motelrocks
Hi JM, I am sorry to hear that you have experienced an issue with the sizing - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Jean sizing and quality, returns/exchanges
One pair of jeans wasn’t as described, the other pair of jeans does not match the sizing guides online, the sweater top has poor finishing on the inside of the top
Really frustrating that there is no exchange option for sizing and you have to pay return shipping back to the UK
11 maja 2026
Odpowiedź od Motelrocks
Hi Sam, I am very sorry to hear that you have not been happy with your items - please make sure to reach out to the customer service team with these issues so that they can take a look into this further.
We are currently working on making improvements to the returns service we are able to offer to our AU and NZ customers and we will be able to provide a more efficient service in the near future, I apologise for the inconvenience caused.
Motel x
New Motel Jeans ain’t it
The picture on the website was different to the product I received. They had changed the jeans significantly but kept the advertising and everything the same so I thought I was receiving the same product I got in the past but instead I got a larger size, poor quality pair of jeans that I have had to return
30 kwietnia 2026
Odpowiedź od Motelrocks
Hi Nic, I am very sorry to hear that you have not been happy with your jeans and your feedback regarding the quality and sizing will be passed on to the relevant team. I apologise for the inconvenience caused.
Motel x
Odpowiedź od Motelrocks
Hi Jude, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
The return process needs to be…
The return process needs to be improved. It’s not done online and its expensive to ship back from Australia so if you get the sizing wrong unfortunately its not worth it. I would purchase more if the return process was less expensive and simplified.
8 maja 2026
Odpowiedź od Motelrocks
Hi Jennifer, I am very sorry to hear that you have not been happy with our returns service - we are currently working on improving the service we are able to offer to our AU and NZ customers and we will be able to offer more efficient returns in the near future!
Motel x
false advertisement
they photo of the pants colour is very different to in real life i’d like a new pair pls x
5 maja 2026
Odpowiedź od Motelrocks
Hi Noa, I am sorry to hear that you have not been happy with your item - please reach out to the customer service team with some more details so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Motelrocks website was very easy to…
Motelrocks website was very easy to navigate.
The size guides were great. Love the jeans I brought. Delivery was fast.
30 kwietnia 2026
Odpowiedź od Motelrocks
Hi Amber, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Odpowiedź od Motelrocks
Hi Jade, I am very sorry to hear that you have not been happy with our returns service - we are currently working on improving this for our AU and NZ customers so that we can provide a more efficient and customer friendly service in the near future! I apologise for the inconvenience caused.
Motel x
The sizing is very inconsistent
The sizing is very inconsistent. I have a pair of Motel Rocks jeans in a 32, and the new pair I ordered in 32 is much much bigger.
It is also too expensive to return to the UK
6 maja 2026
Odpowiedź od Motelrocks
Hi Carol, I am sorry to hear that you have experienced a discrepancy with the sizing of your new pair of jeans - please make sure to reach out to our customer service team with some more details so that they can take a look into this for you. I apologise for the inconvenience caused.
Motel x
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