Appalling sizing. So disappointing. Bought these pants multiple times, each pair fits different. It’s actually not that hard to make them the same. Do better 😔
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
bad. firstly when i was in the check out it said i would be charged $200 NZD, new zealand dollars, which was not the case. i later saw that i was charged $248 NZD not $200 NZD, so i go and check my em... Zobacz więcej
Reakcja na opinię
I do like some styles of the jeans but they don’t all fit well. The colours sometimes on the website aren’t consistent when goods are received. Delivery is fast, and I’m reasonably happy with some of... Zobacz więcej
Reakcja na opinię
Seriously fantastic service and love the jeans. I ordered on a Monday night and had jeans by Wednesday. Will definitely be ordering some more jeans!
Reakcja na opinię
2,9
Średnia
265 recenzji
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Inni użytkownicy przeglądali również
The product was ripped and broken when…
The product was ripped and broken when it arrived
24 kwietnia 2026
Odpowiedź od Motelrocks
Hi Bethany, I am very sorry to hear that this has happened with your item - I can see that you have reached out to the customer service team so I will make sure one of the team is in touch with you today. I apologise for the inconvenience caused.
Motel x
did not fit i don’t think i understood…
did not fit i don’t think i understood the sizing
24 kwietnia 2026
Odpowiedź od Motelrocks
Hi Emily, I am sorry to hear that you experienced an issue with the sizing - please make sure to reach out to the customer service team as they will be happy to help out with any information you need!
Motel x
Odpowiedź od Motelrocks
Hi Gita, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
Odpowiedź od Motelrocks
Hi Sam, I am very sorry to hear that you have experienced a delay with this delivery and we will be taking a look into this further with the courier. It looks like your parcel has been delivered today - our customer service team will be in touch with further details. I apologise for the inconvenience caused.
Motel x
Great product
Great product, got exactly what we saw and wanted was delivered in Sydney really fast! The size chart is accurate and easy to understand. Happy customer :)
14 kwietnia 2026
Odpowiedź od Motelrocks
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Misleading sizing
I ordered 4 pairs of jeans in size 26 waist. The indigo with white stitch pair fit like 2 sizes larger despite being the same style and size on the tag. Because of this I had to return that pair which cost me 30 aud out of pocket for a design flaw. Disappointed
14 kwietnia 2026
Odpowiedź od Motelrocks
Hi Eva, I am very sorry to hear that you have experienced an issue with the sizing of your jeans and this feedback will be passed on to the relevant teams.
Please always reach out to the customer service team if you have any problems with an item so that they can get this resolved for you. I apologise for any inconvenience caused.
Motel x
Great jeans and didn’t take too long to…
Great jeans and didn’t take too long to come
14 kwietnia 2026
Odpowiedź od Motelrocks
Hi Amira, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Just the jeans in general I love the…
Just the jeans in general I love the way the fit
13 kwietnia 2026
Odpowiedź od Motelrocks
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and I hope to see you shopping with us again!
Motel x
Yellow and size
The colour was way more yellow ish in person that can be seen on the website and any of the measurement guides and sizes to pick from do not make sense. Mine ended up being way to big when I was suggested a bigger size from the size guides.
20 kwietnia 2026
Odpowiedź od Motelrocks
Hi Ariya, I am sorry to hear that you have experienced an issue with the sizing - please make sure to reach out to the customer service team so that they can provide you with sizing information!
Motel x
Waist band was bigger than other styles…
Waist band was bigger than other styles of low waisted jeans
20 kwietnia 2026
Odpowiedź od Motelrocks
Hello, I am sorry to hear that you were not happy with the sizing of your item - if you need any help or information with sizing please reach out to our customer service team who will be happy to help!
Motel x
Hidden shipping costs
I know this was fault from my side for not checking the return requirements before ordering, but you guys really should better inform customers that all shipping fees will be covered by them. I didn't know before that I would also have to pay $AUD30 to return the item. This has made me not want to purchase the correct size anymore because I'd also have to pay for shipping both ways, resulting to me spending double the price for one pair of jeans. I understand the shipping fees are not controlled by you, but the fact that this was not mentioned during check out is disappointing.
20 kwietnia 2026
Odpowiedź od Motelrocks
Hi An, I am sorry to hear that you have been disappointed with our returns service currently offered in your area and the advertisement of this - your feedback will be passed on to the relevant team as we are always looking for ways to improve the service for our customers. I apologise for any inconvenience caused.
Motel x
it was suppose to arrive on the 25th of…
it was suppose to arrive on the 25th of April. It is still in London and its the 4th of May and I have had no more updates, Im furious. I have emailed about the issue, still no reply. Im furious.
17 kwietnia 2026
Odpowiedź od Motelrocks
Hi Olivia, I am sorry to hear that you have not yet received your parcel - I can see that you have reached out to the customer service team over the weekend, please allow 24-72hrs for a response from our team. I apologise for the inconvenience caused.
Motel x
Shipping was not that easy to track but…
Shipping was not that easy to track but jeans were perfect once they got here!
17 kwietnia 2026
Odpowiedź od Motelrocks
Hi Gabriella, thank you for leaving a review. I am glad to hear that you have been happy with your jeans and hope to see you shopping with us again soon!
Motel x
I haven't received the item yet
17 kwietnia 2026
Odpowiedź od Motelrocks
Hi Ruth, I am sorry to hear that you have not yet received your parcel - please make sure to reach out to the customer service team so that they can provide you with any further available information. I apologise for the inconvenience caused.
Motel x
The quality or the clothes and the time…
The quality or the clothes and the time it took even though there was flooding.
10 kwietnia 2026
Odpowiedź od Motelrocks
Hi Sarah, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
I haven’t got the product yet
17 kwietnia 2026
Odpowiedź od Motelrocks
Hi Ben, I am very sorry to hear that you have not yet received your order - please make sure to reach out to the customer service team so that they can provide you with any further available information. I apologise for the inconvenience caused.
Motel x
Delivery delayed
Delivery delayed? No reason provided. Incredibly slow. I still haven’t received goods and I placed order weeks ago now!
17 kwietnia 2026
Odpowiedź od Motelrocks
Hi Charlotte, I am very sorry to hear that your delivery has been delayed - please make sure to reach out to the customer service team so that they can provide you with any further available information. I apologise for the inconvenience caused.
Motel x
I am aware that you guys said this…
I am aware that you guys said this could be sent before the arrival of my package. But, I placed an order on the 16TH of April and still have not received it. It’s now may and I just was wondering why it’s taking so long. I’ve ordered from you guys before and I absolutely love your stuff but yea just abit upset either way how long it’s taken. That’s all.
17 kwietnia 2026
Odpowiedź od Motelrocks
Hi Brielle, I am very sorry to hear that you have not yet received your order. Please make sure to reach out to the customer service team so that they can provide you with any further information - I apologise for the inconvenience caused.
Motel x
Wow I honestly was DISGUSTED at the…
Wow I honestly was DISGUSTED at the quality of clothes that arrived. I spent $270 and I’d say all the items were like shein qualiry. Returning them all and I have to pay for return postage what a joke
14 kwietnia 2026
Odpowiedź od Motelrocks
Hi Sevda, I am very sorry to hear that you have not been happy with your items and your feedback regarding the quality will be passed on to the relevant teams - I apologise for the inconvenience caused.
Motel x
We are yet to receive our product!!
13 kwietnia 2026
Odpowiedź od Motelrocks
Hi Brad, I am very sorry to hear that your order has not yet arrived - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.