Bromleys Art Supplies Recenzje 

194
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I have ordered 4 times from Bromley’s. They have an excellent range of art supplies and competitive prives. All my orders have been delivered by Royal Mail 24 hr delivery and are extremely well... Zobacz więcej

Oceniono na 5 z 5

Fantastic customer service, great prices, quick and safe delivery of art supplies. Love shopping here and highly recommend gathering art supplies from Bromleys! I really like the personalised packing... Zobacz więcej

Oceniono na 5 z 5

I love this firm. So reliable & orders arrive pretty quickly. There are always offers on & they have a wide choice of all things to do with doing Art. They even have a reduced postage if you only nee... Zobacz więcej

Oceniono na 5 z 5

Excellent service & prices, I'm really happy to have made my purchases from Bromley's. The delivery was very quick by DPD, although they left it on the doorstep & didn't knock or ring the bell.... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep artystyczny

Napisane przez firmę

We're a friendly, family-run art supplies business stocking a vast array of materials for your painting and drawing needs. Grab your art supplies at discounted prices, and we're proud to offer top-notch service and worldwide delivery. Let's make your creative journey even more exciting!


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

194 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

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4,7

Wszystkie recenzje

(194)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 67

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Oceniono na 5 z 5

Excellent in every way

Excellent in every way. Care was taken with the packaging and was dispatched in good time. I have no complaints and with competitive prices I intend buying them again. Many Thanks

25 października 2025
Opinia niezależna
Oceniono na 5 z 5

Favorite Art Supplier

Bromley Art Supplies are one of my favourite stores for art materials. They have a great range of supplies, are always keenly priced and delivery is prompt. I always have absolute confidence in my purchases from them and know they will arrive carefully packaged. Really superb customer service.

6 października 2025
Opinia niezależna
Oceniono na 5 z 5

Trusted, reliable supplier with great product range

I have been buying from Bromleys for many years (on and off, like my painting). They offer an amazing range of products and are always great on price and service. I tried something new this time but trusted it because these guys stock it - so thought ‘it can’t be bad’. It wasn’t. Great products as usual. Very happy.

27 września 2025
Opinia niezależna
Oceniono na 5 z 5

Great company

Great company, brilliant products, easy to use website and most importantly good reasonable prices with REAL discounts/sales!!!

Thanks guys, you're doing a great job 👍

5 października 2025
Opinia niezależna
Oceniono na 5 z 5

Derwent Drawing Pencils 24 Tin

I was delighted to see the Derwent drawing pencils on offer at half the cost of buying direct from the manufacturer. They arrived on time in perfect condition, all in all an excellent purchase. Thank you Bromleys.

10 września 2025
Opinia niezależna
Oceniono na 5 z 5

Bromleys provide and EXCELLENT…service

Bromleys provide and EXCELLENT experience service there friendly helpful staff make them a joy deal with there deliveries are prompt and reliable. I ordered derwent lightfast pencils in there sale which I have been following reviews on youtube and being in bromleys sale thought I give them a try excellent results the soft creamy texture make them a joy to use the lovely rich pigments

18 września 2025
Opinia niezależna
Oceniono na 1 z 5

Good customer service when ordering but…

Good customer service when ordering but when products don't meet your requirements they are not interested!. Response I received was that they could not replicate the issue I was having with a product. I always thought customer service was based on the principal that the customer was always right. Didn't offer to replace items with alternative. Very disappointing.

26 września 2025
Opinia niezależna
Logo Bromleys Art Supplies

Odpowiedź od Bromleys Art Supplies

Hello Arlene,

Thank you for your feedback, and we’re sorry to hear you’ve been disappointed. We did test the pens here but couldn’t replicate the issue, so we emailed to ask for a bit more detail, such as what paper you were using, to help us look into it further. We didn’t hear back, though we understand you also phoned in and unfortunately the call ended before you could be put through to the person who had been dealing with the problem.

We’d really like the chance to resolve this with you. If you could reply to our email with a little more information, we’ll do our best to help.

Best regards,
The Bromleys Team

Oceniono na 2 z 5

Slow and extortionate post.

I used to rate Bromley a 5/5.
I used them instead of Jackson’s because of their fast dispatch times and decent post charges.
They are prepared to subsidise UK mainland post if you spend over £25 but now, if you live in N. Ireland (it’s the UK!) they charge over £11 even when you spend over £100?
Their dispatch times have slowed too!

6 września 2025
Opinia niezależna
Logo Bromleys Art Supplies

Odpowiedź od Bromleys Art Supplies

Hi John,

Thank you for taking the time to share your feedback. We completely understand your frustration and wanted to give a little more context.

Unfortunately, courier prices have increased significantly, and most now add a surcharge for certain areas of the UK, including Northern Ireland. We always try to keep delivery costs as fair as possible – anything we can send by Royal Mail is charged at the same rate as the rest of the UK. For smaller orders over £25, our letterbox service remains free, and Royal Mail parcels under 10kg and within 15" x 22" are also charged at our standard UK rates.

In this case, your order included an item, which is too large for Royal Mail and has to be sent with a courier, so the charges are unfortunately higher. If your order had smaller, the delivery charge would have been £4.50, as those sizes can still be sent with Royal Mail.

On dispatch times, we still send the vast majority of orders the same day or next working day. Very occasionally, during particularly busy periods such as just after a bank holiday, dispatch can take a little longer, but this is the exception rather than the rule. We sent your order out on the next day after you ordered in the evening.

We know this isn’t ideal, and we’ll continue to review delivery options to try and keep costs down wherever possible.

Best wishes,

Laureen

Oceniono na 5 z 5

Amazing service

Amazing service! Emailed Bromley's re a delivery issue - non delivery from ParcelForce - and just 20 minutes later I had a phonecall from Bromley's sorting it out. I had tried to get help from ParcelForce for two days...
Such a relief to deal with a service minded company!

5 września 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent company to deal with

Excellent company to deal with. They have everything for every type of artists. Delivery is always quick and everything is very well packed. I would never use any other company.

15 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

I am so happy to have found Bromley’s…

I am so happy to have found Bromley’s Art Supplies. All of my orders have been 100% correct, sent quickly and very well packaged. The prices are good and the customer service is spot on. I’m an on going happy customer.

24 lipca 2025
Opinia niezależna
Oceniono na 3 z 5

Is anyone looking at CS emails?

When the company decides to respond to both emails concerning my last order, especially the damage to the items,maybe I'll give them a better review. This is not the kind of service experienced in the past.
UPDATE My original 1* review prompted an immediate response and to give credit where it's due the issue has been resolved. I still can't give a 5* as I've done in the past though in view of the experience with this particular order.

19 sierpnia 2025
Opinia niezależna
Logo Bromleys Art Supplies

Odpowiedź od Bromleys Art Supplies

Hi Mr Rickards,

Thank you for taking the time to leave your feedback. I’m very sorry that you didn’t receive a reply to your emails—this isn’t the level of service we aim to provide. I’ve already sent you an email directly, but I’d like to reiterate my apologies here as well. When our customer service team are back in the office on Tuesday, I’ll be looking into what went wrong so we can make sure this doesn’t happen again.

Best regards,

Laureen Pattison

Oceniono na 5 z 5

Pastel Perfect Purchase

Items received in Excellent condition, nice and quickly.
Catalogue would have been lovely to keep but it was crammed into the box with the pastels so was too screwed up to bother keeping after a quick skim through. The artist doesn't use the internet so the catalogue would have been great.

Updated
New Catalogue received, super quickly. Thank you so much Mother-in-law will be delighted
Would give 6 Stars if I could.

5 lipca 2025
Opinia niezależna
Logo Bromleys Art Supplies

Odpowiedź od Bromleys Art Supplies

Hi Jon, thank you for the review and I am sorry the catalogue did not arrive in good condition. I will get another one sent out for you to pass on to your Mother In Law.
Best wishes,
Laureen

Oceniono na 5 z 5

Providing Unbeatable Quality & Value

I have been buying from Bromleys since they were Ken Bromleys, for about 20 years now. Not only do they provide a goid selection of quality products at competitive prices, their customer service is unbeatable. I also love that it is a family-owned and run business. Plus the attention to detail with the little “This was packed by (name) - happy painting” card. Whether you’re a pro or a hobbyist, you’ll have a great experience buying from Bromleys!

4 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

Highly recommended

I recently went to Bromileys Art Supplies shop to purchase Rosa Gallery watercolours and was pleased to be able to try them out first. I have bought from them online since then as their prices and products are great quality and value. Delivery was fast and well packaged. I'm very pleased and recommend them.

2 lipca 2025
Opinia niezależna

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